Very excellent customer service! Car wouldn't start but also wouldn't turn off this morning. Stuck in ACC (accessory position). Couldn't drive anywhere. Very weird. Was told to expect them in 45 minutes, they arrived in 15-20 minutes! So helpful. He took care of my car and quickly towed it for me. They made a frustrating and stressful situation better. read more

Kitagawa Towing - Towing my car - Towing Near Me - Kahului, Hawaii

Wade is the best! Excellent customer service, extremely helpful and friendly. It's nice to hear a nice person who wants to help. Will definitely use again if needed in the future. Thanks Wade!!!! read more

On my daily commute, my vehicle's engine began to lose power. I called 3 companies for an estimate on the towing cost from Lahaina to Kahului (18 miles). Darlene, Kitagawa's Towing, quoted the lowest cost at $200-225 with a 45'-1 hour wait. Two other places stated $240 with a 40' wait and $295 with a 1.5 hour wait. Darlene was courteous and knowledgable. A driver for one of the other tow companies was brusque and impatient, so I decided not to go with him even though it seemed like he would be able to provide a quicker service. Kitagawa had 3 other clients ahead of me waiting for roadside assistance. My actual wait time was 2 hours and the promised driver, Wade, was unable to make it. So Kitagawa's sent a different driver, but Wade took my credit card payment over the phone and charged $208 ($200 + tax). Chris, the tow operator, wrote out a hard copy receipt and Wade sent an electronic receipt by text message. Overall, I was pleased with the service. Darlene responded to all my questions and Wade contacted me when there was a delay/change in service. Their professionalism made the crisis bearable. They offered a service that I was in desperate need of at a price that I felt was reasonable, especially given that the highest quoted cost was nearly $100 more. read more

We locked our keys in the rental car...on Christmas Day. We thought no one was going to be open but Uncle Wade saved Christmas and got us unlocked! Highly recommend these guys. They're great and have the true aloha spirit. read more

I had to have tow service through Geico and they sent me this company. Twice I had the same driver and he was excellent, towed my car to my destination and we talked he was very friendly and put me at ease. I wish I knew his name to give him a shout out he's a great guy. I did not have to pay my insurance covered cost so not sure about pricing. I give customer service 5 stars but can't say about pricing. read more

Daniel was great and knowledgeable. He is personable and serviced our flat tire with our spare in 10/15 minutes.

Out of town on vacation. Lost my keys, they showed up promptly, unlocked the car, and towed it back to rental company keeping me up to date of everything by text communication. Company really cares about good service and being friendly! Hope I don't have to use you again but if I do, I know who to call. Thank you Kitagawa's Towing! read more

Called AAA on Oct30 ~8am about towing our car with a flat tire. They sent a guy with dark hair and beard to help out. He was helpful finding a place to get a new tire and gave us a ride (even though he can't bring customers in his truck). However everything seemed to be a HUGE inconvenience for him. He told us we needed deodorant before getting in and was extremely annoyed about driving all the way from Lahaina to Kahului. He swore a lot and told someone on the phone that he "doesn't give a f*** because he just gets paid to drive us somewhere" read more

Excellent, conscientious and timely service - would give them more than five stars if that were possible! Wade and his crew take the best of care of their clients and their vehicles. Much mahalo!!! read more

GEICO road service called Kitagawa and some where the communication broke down. No tow truck showed up for 3 hours and neither company bothered to let us know that a truck wasn't coming. Both companies denied responsibility for the mistake. Had to call again to start the process all over again which took 2 more hours. Just sitting here in the parking lot for hours and hours! Such BAD customer service on both ends. :(((( read more

Wade came along right when we needed him. Even though it was dinner time and he was headed home, he went out of his way to help us, calling AAA with his phone because we didn't have one and patiently getting our car running. He was very thoughtful and friendly too. One of the highlights of our trip in Maui . read more

Wade is the best! We are so grateful for him, writing this review is the least we could do. Our rental car broke down (never rent with Foxx!!) and Wade came through to tow it. Wade went above and beyond to drive us back home at night even when he was backed up with cars he had to service. The next morning he even gave us a call offering to drive us to the airport! 10/10 recommend, these are good folks who truly care. Wade's goodwill made up for our bad car rental experience, can't say enough good things about him! read more

On 3/27/2020 they provided service far above my expectations. I can't state too strongly how friendly and efficient my interactions with them were. They rapidly resolved my automotive problem and exhibited the true aloha spirit. I hope you won't need towing service but if you do, this company will be the one to call read more

Very good service,it was very hard to get the Towing service on weekend especially in the morning. mostly can't come in 1 hour, so I decided to call Kitagawa the price wasn't bad at all I've paid $80 in cash comparing to another company which asked me for $145. So I think $80 is very reasonable,they came in 30 mins. I would recommend if you need help towing the car. read more

Awesome Customer Service! Kevin their tow truck driver is awesome. I got a flat the other day in Kahului and called my insurance company. I was told that they would respond in an hour, he arrived in less than 1/2 an hour. I was in the process of finding a replacement tire. Kevin made a few suggestions as he temporarily fixed my tire. I was unsure that the screw would hold, he said he would follow me to the tire place to make sure. He also waited while I ran across the street to the bank. All said and done, within 1.5 hours, I was back on the road with 2 new tires. So grateful for everyone's aloha and making the situation as stress free as possible. read more

Truck was dead by the side of the road in heavy traffic. Called Wade and he had a truck there in 10 minutes. Saved my day. You won't find better service or prices. read more

If you ever need towing services or lock out services I would highly recommend Kitagawa's Towing. They always offer the best service and make you feel at ease. Great customer service, very personable and reasonable rates. read more

About six months ago, my rental car experienced a flat tire. After figuring out that when you rent a car, you are financially responsible to fixing or repairing the tires. Mr. Kitagawa was called and responded within 15 minutes. He loaded my rental car on his flatbed and began taking my vehicle, and us, back to the rental agency. While on the way, when Mr. Kitagawa learned I was responsible for the tire, he pulled the flatbed over to a safe area and actually repaired my tire while it was in the flatbed. This saved me from the rental agency over charging me for the repair. I think it's important to note that when you are a visitor in Maui or Hawaii in general, show respect to the Hawaiians that put up with rude visitors who in some cases disrespect them and their island. They put up with a lot and don't have to be as nice and professional as Mr. Kitagawa was. Great person and great company values. read more

They went above and beyond to help me today! Thank you thank you thank you! The Aloha was shown beyond what was ever expected.

VERY upset with your service. Called because keys got locked in the car with kids, luckily AC was on and they were both sleeping but the fact I was told 1 hour and they had to help some one before me is just wrong. I think any one with kids that are locked in the car should be helped first! This business doesn't even deserve a 1 star. read more

We went swimming with our rental car fob in our pocket (whoops!). Kitagawa was called through our rental car roadside assistance and Wade was absolutely amazing. He went the extra mile the entire way (including helping us get into our trunk, pulling over to watch whales and a brief banana cream pie stop). If you need any towing help while in Maui, your search can stop here! read more

Great experience. My car wouldn't start today and they arrived in about 30 minutes and towed it to Island Honda. Driver was helpful and friendly. Definitely will recommend them! read more

Kitagawa Towing - Towing my car to the shop. - Towing Near Me - Kahului, Hawaii

Best tow experience I've ever had. Upstanding business owner, reliable, and was there to tow my car right before I had to catch a flight. Was there in 10 minuets and ensured he'd take care of the car. Don't call anyone else for your towing needs. read more

Very polite and courteous service. One of few (if not the only) towing co. that will handle motorcycles. Came to shipping co. in about 30 minutes when our motorcycle wouldn't start, and AAA referred towing co. wouldn't pick up motorcycles. Good to know! read more

Wade.....OMG......this guy was off the hook. He was the best tow guy I've ever used EVER! This guy knew exactly what to do and how TO DO IT. I have a corvette and he just made sure everything was done right and he did it to perfection. The best service I have yet to come across ON MAUI! Friendly, fast, efficient and ALOHA! If anyone should ever need a tow....THIS IS YOUR GUY!!! read more

Thank you so much for the rescue today! My insurance arranged the service with you guys, and I was told that it will be 45 mins wait. Well, the worker showed up in less than 10 mins (luckily I was very close to you guys). It was a nice surprise in the middle of a stressful situation, and the man was so helpful and friendly. Thank you for your service. read more

GREAT SERVICE & PRICE! Fast, friendly, and the most economical of all the companies I called! Wade returned my call promptly and was able to come right away. Extremely skilled driver-I can't believe the spot he fit our truck into. This is the only towing company my husband will use and now I know why. read more

I wish I could give Kitagawa's zero stars! This company is out to rip you off! The driver quoted me three different prices along the road to my home, and repeatedly claimed that it was his manager, Wade, that was calculating the price. This price was supposedly based on mileage, but turned out to be at least twice the amount that it should be. Luckily, I understand basic math and didn't let Wade rip me off! DON'T USE THIS TOWING COMPANY! Hopefully, they will be shut down soon before they are able to continue pulling this scam. read more