This was our first visit, so we asked our server, Katelyn, for recommendations. From the very…read morebeginning, she was absolutely wonderful. Her menu knowledge was exceptional, and she confidently answered every question we had with professionalism and genuine enthusiasm. She recommended the Lobster Cargo with sourdough bread to start, followed by the Kirby's Chopped Salad, the sea bass, the Pepper Filet, the au gratin potatoes, and the fried asparagus. Every single recommendation was incredible. Everything was cooked to perfection, and the flavor profiles were absolutely outstanding. What truly made the evening unforgettable was Katelyn's service. She has such a warm, bubbly personality and kept a smile on her face the entire evening. She was attentive without ever being overbearing, and our drinks never went empty. To top it all off, she surprised us with the most amazing brûléed cheesecake to celebrate our engagement, complete with a beautifully handwritten message on the plate. It was such a thoughtful touch that made an already incredible evening even more special. Katelyn truly made our celebration unforgettable, and she is, hands down, the best server we've ever had. We will absolutely be back to see Miss Katelyn again. If you're dining at Kirby's, do yourself a favor and request her--you won't be disappointed. Five stars all around!

The cocktails were absolutely amazing!! Service was about standard. Our server was very personable…read more Our table's candle was the only one not lit and we were celebrating our birthdays. Which they knew because we got free dessert for the birthdays which was great. But the food was very disappointing. One of our salads quality of lettuce was wilted and starting to discolor. The roquefort dressing was really good. The steaks came out how we ordered it, however on the third bite, they were already cold. The 5oz filet, my first bite was excessively fatty and chewy. The crab cake, that came with the 5oz filet was overdone. The lobster Mac and cheese also did not have much of a lobster flavor or meat. There was also no information on the iPad given to us about the mickey mantle old fashioned (but it was really good). We were so looking forward to this meal all day. We didn't want to make a scene when we were there. We wanted to have good vibes for the rest of the night (which we did because we won $1900). Drinks were the best part of the meal. But we were over all disappointed, because we were celebrating our birthdays. I tried sending them a personal message through OpenTable in hopes management would get back to us just to acknowledge our disappointment. However we have not heard from them (7 days as of posting this). So now I am using yelp.

Here's a polished Yelp-style review:…read more 4/5 Stars Fast, affordable food with friendly staff and a casual atmosphere. I had the Philly cheesesteak, which was okay, but the fries were excellent and definitely the highlight of my meal. My mother ordered the fish and chips, and they were surprisingly good with crispy batter and great flavor. If you're looking for an easy, affordable fried-food meal without spending a lot, this is a solid choice. I'd happily stop by again when I'm in the area.

It's so nice when the casino gives you a food comp. I would come to Chips 'N Ales even if I had to…read morespend my own money. The people are very friendly and helpful. They keep the place clean and they make sure you have everything you need. We each ordered the #5 Fish 'N Shrimp Platter at the counter and were given an order number with a shiny holder to place on our table so they could find us when our food was ready. By the way, shouldn't there be a limit to the number of times "'N" can be used instead of the word "and" on a menu? Just asking. Anyway, our lunch was ready and delivered rather quickly. We had tarter sauce and malt vinegar for the 2 fish filets, which were tender, flaky and delicious. We had cocktail sauce for the 3 beer battered shrimp. I think they would have been better with a panko type of coating but maybe the beer batter makes it more authentic for an English pub. The hand-cut chips were good and plentiful and the coleslaw was tasty. Pip pip cheerio!

Great food, service & pricing. Cute, clean restaurant. I definitely recommend especially if you're…read morein the mood for breakfast any time of the day. We'll try the lunch/dinner options next time! It is a "wait to be seated" restaurant but it is not clearly notable when you first walk. The hostess stand is oddly towards the rear near the kitchen so we were a little confused when we first walked in. However, the wait staff was quick to recognize us entering & sat us quickly.

First time ever trying this chain. Might be the best hush…read morepuppies I ever had. Chicken fried steak & gravy was very bland and overall tasted low quality. Got sat quickly and the server was good. Cool little place to watch the rodeo. I MAY be back but I'll 100% be ordering something different.

The worst food, the worst customer service you can't ever imagine. I will never come back ever…read moreagain. I bought my family here. It took 40 minutes to bring beers. Over one hour to bring food. Also food was cold. I called the manager. She came purposely after I stepped out from the table. My son saids the manager came right after I left (knowing that I left my table) then she came to ask what's wrong. After waiting for so long. I had to go to the bathroom. I asked a manager again. I told our drinks came after 40 mins. Then food came one hour later and food was cold. My waitress was constantly going to her favorite table and she does not acknowledge us. I ordered prime rib. It was overcooked and dry. We also ordered chicken fried steaks, chicken tenders and pasta. Everything was cold. ( it was sitting by the kitchen for so long.) The cafe Manager sucks. She didn't do anything to correct this problem. No wonder this restaurant had not many people there eating. I wanted to go to other restaurant but other winstar restaurants were packed due to the Santana concert. I would rather go to the fast food restaurant. I will never go back here. The worst place.

We came to the casino for a concert and decided to grab a bite to eat. Almost every other…read morerestaurant had a ridiculous line but there was minimal wait when we came here. We ordered the spare ribs as an appetizer and while they were good, they were so messy! haha For an entree, I ordered the turkey club. This was a pretty good sandwich and the fries that came with it were good too. Our service was great despite them being busy and we enjoyed our time here.

This place was amazing! Food was absolutely delicious. 10 out of 10.!! also great customer service,…read morewhich looks like the cherry on top! -Gina W.

Went for breakfast on the way home after a casino weekend! The food was awesome, our hostess,…read moreAshley, was so nice and the location is so easy to get to and always clean even when crowded. It's a must before leaving the Gainesville area to fill up for the return trip home.

This review is for the Mickey Mantle Steakhouse, not the bar and grill at the Winstar Casino. The…read moreservice provided by Jessica Bunch, Brittany, and Leila was absolutely second to none! Jessica made an absolutely spectacular old fashioned and the appetizers, steak and seafood was phenomenal! But the best part of this entire experience was the service provided by these young ladies! We never waited for anything, and they regularly checked up on us and provided everything we needed. Highly recommend this experience!

The service was excellent. Had the happy hour shrimp cocktail and French Onion soup.. it was…read moreamazing. The bread is outstanding. Would highly recommend.

One of the best burgers I've had in a while - not fancy, but the patty was cooked just right,…read moretasted like a home made burger. Their Reuben was also great. Wings were disappointingly dry inside, I didn't even finish mine. Service was great though it was weird to have different people stop by. A little dark but not too noisy inside at lunch.

The pizza is pretty amazing!…read more If you like carbs you'll love their breakfast or brunch.

Had the greatest experience at Bourbon Street tonite. Found this gem on YELP. Stopped in for…read moredinner at 8:30. The owner Bhima cooked our burgers and fries. I had the chili burger and the other guests with me had burgers as well. They reminded me of the 1/2 pound burgers we used to make. My burger included grilled onions, chili, cheese, on a large super fresh bun. The French fries were cooked crispy with a great seasoning. Five Stars from me! Jeff Lewis

We read the reviews online and were looking forward to getting a burger at this place, but when we…read morewalked in, there was no one at the counter. After yelling hello nobody responded, so we left. We did see one guy standing next to the ice cream case in the back where an employee would stand, but he wason his phone and wasn't interested in any customer service to anyone. Not very helpful.