My project is just starting, so this rating could be premature, but likely will not go above 3 stars. Kitchen Tune Up in Charlotte becomes very slow to respond - if they respond at all after you pay a deposit. Make sure to get your contract itemized before you sign it or every nut, bolt, caulk, glue stick, will become an additional cost. It became obvious as to why they did not itemize - to hide costs. They will call items ancillary and want to charge you extra the second the contract is signed. Also, painting, they didn't include painting with a full renovation. I was supposed to sort that on my own. read more

Very expensive and work took months and months...they gave us a quote for countertops that when we agreed to came in at double due to their salesman measuring incorrectly. Their response was oops....and to blame it on the granite company...we were left with trying to find our own granite supplier or pay double in the middle of the project with a torn apart kitchen...Salesperson was unaware of company offerings...we were told they did not offer pull outs for existing cabinets but the foreman told us they did..Our custom island came in incorrectly and we had to wait forever to have it corrected...we had a good foreman Danny but he left mid project. At the end we just paid the balance even though the last of the work was left unfinished just to get them out of our house. The office always has an excuse as to why you are not contacted or notified about things...It looks pretty but was an expensive, long and painful process. read more

First and foremost, if I had REALLY done my research I would NOT have chosen this outfit. My project started the same time as Bill P's review. I also agree with LeAnne's review. I also got the impression that my project was treated differently after I refused to let the sub-contracted painter continue with his debacle. So bottom line, I have to own up to my BIG mistake. I tried to wait until the installation was "complete" before writing a review, but it is up to me to save the next hardworking person TIME and MONEY. Not five minutes ago I had to deal with another instance of POOR customer service. Cabinet door installer - "I'm done." I ask what that means since I don't see door handles and knobs and today is the SECOND day of the installation (Monday was the first day). Installer- "I'm hungry and tired and I'm done for the day." Me - Wait a minute is this the way you talk to a customer, how about Ms. Belinda, this is where we are.... the knobs and handles need to be mounted, but I need to leave for the day. The subpar customer service and workmanship warrants further details, especially after I had to pay a professional painter to repaint the cabinet boxes done by a KTU sub-contractor. I digress, there is a response from Yelp while I'm typing - "Are you done, you're on a roll." No, I'm not. Photos to follow, stay "TUNED." Belinda C. read more

Negative stars: Disreputable, Untrustworthy, Forgetful, No attention to detail, Not Prompt, Unpleasant to deal with - just bad with people. Do your self a favor and look elsewhere for remodel needs - this company is full of red flags and gave me that bad gut feeling you get that tell you to run...I did and you should too. I have a $20k budget, Among a few others, I contacted Kitchen Tune Up, hoping to get a quote for cabinets, counters, sink, backsplash, flooring, trim - everything. I made the appt then in coming days got two reminder emails - great sign. Today, the appointment time comes and goes - I wait 15min and call. Got a call back from woman and then immediately a confrontational man gets on the phone. He's not apologetic about missing appt, and says they like to talk to people before the in home appt (this was AFTER the appt they blew off) - anyway I'm asked to regurgitate details of my request so they know what to pack in the vehicle for samples (they haven't even packed the vehicle yet). I explained about the two reminder emails and that I left work to make the appt - still no apology. I was then told it will take them 10min to get here after they load up - it's now 30min after the appt time. They either forgot about the appt or are completely disorganized and couldn't be bothered to call ahead of time. read more

After meeting with Tom twice and selecting my options for my kitchen remodel, he became unresponsive when I tried to arrange for the formal contract signing and deposit. I had been getting the impression that my project might have been too small for him to care about, so feel like that was why I was dropped. He could have at least been professional and told me up front that I wasn't worth their time so I didn't have to waste my time. read more

Tom Taube and his crew of highly skilled workmen at Kitchen Tune-Up in Charlotte, created a fantastic new master bathroom in our home. They worked with us to keep the project within a budget we could handle and never talked down to us or made us feel like we should spend more. Tom and the crew listened to our questions, made adjustments as we went along and produced a spa-like bathroom that yields oohs and awws from all who see it. Would highly recommend this team! read more

After working with Tom Taube at Kitchen Tune-Up, I won't use anyone else for any remodel or update. He worked so hard to keep things within my meager budget and the results were beautiful! I got quotes from 3 other companies and afterward, felt like Tom was the only one who was fair and committed to my vision for the space. Outstanding!!!!! Highly recommend!!!! read more

My experience with Kitchen Tune-Up was great. I live in a 50's ranch that had solid cabinets, but badly worn. Kitchen Tune-Up gave it a contemporary look and made it look like the kitchen had been remodeled. This was done almost 10 years ago and it still looks just as good as the day it was done. I thought that the veneers would start to peel off by now, but they are solid. Also, the craftsmen paid attention to the minor details which makes a huge difference. The whole project took about 3 days. Great quality. I highly recommend them! read more

Save yourself some time and call someone else. I scheduled my appointment. They say someone will call you or your appointment will be canceled. OK, so I basically had to call and say no one called me, am I still scheduled? Someone finally calls me comes out, does there speech and says I'll get back to you after I'm back from vacay next week. It's been 3 weeks. Not impressed. Guess they don't want my money, and after the speech I got about how my side by side built in oven and microwave are gonna be a challenge, which they shouldn't be as I've already gotten 2 other estimates on how to handle them, I'm just speechless about how they can get any work at all given the other reviews. This business says they pride themselves in returning calls to their customers, it's in their ads, and when you call them and they run through their selling points. Guess they don't realize the customer remembers things, especially when they will be spending lots of money for a full kitchen remodel. The guy even left all his notes/paperwork in my kitchen! read more