The staff at island lumber is very knowledgeable and helpful. I am always able to find what I need…read moreat island lumber. They've been around forever for good reason!

From the owner: Ace is the place. The helpful hardware store.read more

This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

Worst check out person ever.... Saturday Nov 15th around 10 am at home section. We said hi she…read moredidn't even acknowledge us and didn't even bother to stand up to ring us up; we had to had her the stuff so her machine would scan them... horrible.... Never going back there again. Fired those people that don't want to work and hire friendly and helpful type of crew members... absolutely ridiculous.... Jezzzz! I've lived on the island for over 10 years and today was the day I gave them a shot. NEVER AGAIN... I think I'll return my stuff later.

I've been shopping at Marine Home Center for almost 20 years and for the most part the sales…read moreservice people are very polite and extremely accommodating but on two occasions over the last week I had the rudest person (both times it was Denise Allen). Ms. Allen seemed annoyed she had to ring up my order...that's all she had to do...she provided Zero service. It's service like Ms. Allen's that makes me wish there were more alternatives to Marine Home Center on this island.

Purchased some items for our bathroom renovation, including some cool metal mussel shaped cabinet…read moredoor knobs. Pam in Kitchen & Bath was super helpful without being pushy. I couldn't make a decision on the spot, so I returned later that afternoon. She went above and beyond what was required for a custom order. Follow through when order came in was fantastic. It pays to shop local - I hadn't been in that store for years, but I will certainly go back!

guy at the lumber yard was a complete asshole. came in with 45 minutes till close and he wouldn't…read moreeven let me check the boards out. I knew excatly what I needed and he told me to come back in the morning. have some respect and help someone out, I would've been 5 minutes

Called to speak with their custom woodworker. He said he didn't have time to take on my…read moreproject...much less to eve speak about it. I tried to explain how small my need was and he didn't have time to discuss it. He talked over me not allowing me to even ask if there's someone else on the island he could refer me to. Perhaps if he's so busy, he shouldn't take phone calls because he surely doesn't put forth a good impression of the company as a whole.

Such helpful and friendly service and staff. Despite being super busy, employees were there to help.read more

Every time I go to Mahoney's I know they have quality merchandise and employees. Great combo every…read moretime! Clean. Well stocked. Knowledgeable and friendly.

Mshoneys is Yankee hard work meet savvy business people. Great inventory, competitive price…read morematching, and wonderful customer service!

I know...you'd think it would be hard to fall in love with a lumber yard, but when you go here it's…read morelike all of your friends and family are there, ready to help you with whatever the project is. They have a small hardware store attached for most of the essential needs and a gorgeous showroom for the larger projects of doors, windows, woodworking, etc. I go through there almost every time I need to pick something up just for the inspiration. Not only is this place as charming as a lumber yard and hardware store can be, but it's really the people who make it worth going here. They're friendly, helpful, and treat you like they see you there all the time. My first experience here was after a cold visit to Falmouth Lumber where they literally sent me out to the lumber yard in a hurricane to pick up a few cut pieces of 2 X 10s. When I went to Wood Lumber instead, I had the nicest guy (Gary) walk out with me to their yard. When he heard all I needed was a few small pieces of wood, he pulled some free scraps out, cut them to the size I needed and sent me on my way. I still see him occasionally when I'm driving through Woods Hole and his smile and wave always remind me of how nice every experience I've had at Wood Lumber has been.

DO NOT RECOMMEND. I went to the store to pick up supplies for my husband and asked an employee for…read morehelp locating the items. He told me the process was to go find them myself and bring them to the counter to pay. When I pushed back and asked again for help, he said, "If you can find someone, you can get help, but there is only one guy working out here." Meanwhile, I was trying to track down 50 lb bags of quick concrete, 4x4x8 pressure-treated lumber, and other heavy items. There was no offer to help and no concern for me as a customer. I am in my 60s and could have seriously injured myself trying to lift these items, especially after spending so much time just trying to locate them. The service was terrible, and it is clear they do not care about their customers.

The carpenter I hired to replace the front door on my home gave me precise measurements of all the…read morehinge locations so my new door would fit perfectly. I gave the measurements to the Mid-Cape door salesman, but when the door was unpacked at my home the hinge recesses were not where we had specified! I complained to Mid-Cape that the carpenter had to charge me an extra $100 to rectify their error, but Mid-Cape refused to accept responsibility and pay for their failure. I won't be going back.

Kitchen and Bath cabinets Nightmare...I need a manager (or someone that can help) to call me about…read morean order that was placed in Nov/Dec 2021. We received 25 kitchen cabinet components and 8 were either the wrong size or built incorrectly (we were not aware that they outsource the cabinet making). We are not sure if it was mis-ordered by Mid Cape Orleans or built incorrectly by the third party cabinet maker. We were told that it would take 2 weeks to be fixed and delivered to us. It's been 4 weeks and we only received 2 of the 8 and they are both wrong! So that's going to take another 4 weeks on this schedule???