Great pre-sale customer service (friendly and professional person came to measure room and store…read morewas well stocked with options) but price quote was almost double the second quote I received for comparable quality carpet and installation service.

Have to be open to make the sale.... Went there twice. Both times the hand written sign said it was…read moreopen. I really wanted to do business with this store.... Went up the street and placed my order. The store was open when it said it would be.

Fixed pool tiles early summer but didn't finish the job despite promising to return. Won't return…read morecalls.

From the owner: Interior and exterior house painting, wood flooring and tile!read more

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

I would strongly warn other homeowners to be very careful with this company. They installed wood…read morefloors in my historic home in Newport, and after only a short period of time the floors dried out, shrank, and opened up with obvious, unattractive gaps between the boards. For a paid professional installation, this result is unacceptable. What makes this experience even worse is their complete refusal to deal with the problem afterward. I paid their invoices fully and on time. When I contacted them and asked them to return, inspect the damage, and discuss a remedy, they stopped communicating altogether. Calls were not returned. Emails were ignored. Good contractors stand behind their work. This company did not. In my experience, they delivered poor workmanship, then avoided responsibility once payment had been collected. I cannot recommend them, and I think potential clients should take this behavior very seriously.

I worked with them on many occasions in many of my rentals and they are simply the best. from an…read moreoriginal Cape Codder who knows many contractors be careful of fake reviews

Can not stress enough how talented this team is. We were lucky enough to be able to get Bostonian…read moreFloor Company on board and let me tell you , they did not disappoint. From their professionalism to being detailed oriented I would give them a 10 star but this app only allows 5.

I had called several floor sanders who either didn't call back or told me to wait four months --…read moreand one that came, gave an estimate, said he could do the floor in two weeks, then disappeared (hope he's ok). I was getting desperate. . Someone in my building, a contractor, recommended this company. John asked for a video of the space to save time, instantly provided a very fair estimate, and said they could do it in a week. What!? So of course I said yes... then immediately got scared. My concerns were somewhat put to rest when I saw all these great reviews - but there were so many that I was skeptical that they could really be that good. I can now tell you YES they are THAT good! They did an outstanding job - we have sanded and refinished floors ourselves so we know all the expected glitches - which there were NONE- and the level of skill these guys have to have to do such a quality job. John and Sang (who did the work) also communicated beautifully- even texting to let me know when they were 5 minutes away. They left the space perfectly clean with no debris whatsoever. I feel incredibly fortunate to have found this company because no other floor company came close to their responsiveness and professionalism. And the superior work speaks for itself. Do not look any further, folks!

A nightmare, plain and simple. Measurements were incorrect, one page of the plans were different…read morefrom the next, missing information on plans.... The list is endless. Staff was unresponsive and missing throughout the total renovation. Too many issues to list. I would avoid at all cost.

Is Yelp the only accurate review site? Because I have no idea how this company has received 4.9…read morestars on another site. Mind blowing! Cici and Susan's reviews were spot on. The designer doesn't know how to measure. Seriously. That's embarrassing. My itemized list suddenly had different materials listed. Prices changed. Funny, I bet they were banking that people wouldn't notice. Lame excuse on how they got caught. "clerical error" The materials are sorely overcharged..by a lot. Oh and their terms of service...yeah they spent more time and effort writing that up then they do about their designing services. They're very good with excuses as they have one for everything. Lastly, maybe some of the "designers" should take a course in Functionality 101. Their suggestions were pitiful ...i took losses on replacing some of their crap ideas. Hindsight--- hire a good contractor and get suggestions and do the legwork yourself.

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.