Great experience, this location was highly recommended. Why are there so many negative reviews?? I thrifted a dress that had some stains, they said "no promises" but they did an amazing job!! And Karen was wonderful!! read more

I've used the same dry cleaning establishment for roughly 50 years. Also, I prefer to have my non-knit shirts dry cleaned and not laundered. Recently I was charged for removing a blood stain that I didn't know existed (and I'm usually good at checking and pointing out any stains when I leave my clothes). That $12 charge prompted me to consider changing dry cleaners, so I decided to send 6 shirts each to Kite's and to my long-time dry cleaners in order to make a side-by-side price and quality comparison of the two cleaners. I was shocked to learn that Kite's was 43% higher for 6 shirts than the company I have been using. Today, for the first time, I wore one of the shirts cleaned by Kite's. The shirt looked good - no better or worse than shirts done by my long-time dry cleaners. However, the Kite's shirt has an unpleasant smell that I've not experienced with my existing dry cleaning company. Although I don't know for certain, my guess is that the smell comes from the cleaning fluid used by Kite's. I know Kite's has been in business a long time and that their customers must be satisfied. However, based on the significant cost of cleaning difference AND the smell, I'll stick with my long-time cleaners. read more

Can I say sticker shock! 4 mens button up shirts, a shacket type mens shirt, lastly a woman's pair of trousers. 6 items cost $78. The mens shirts were $12 a shirt for dry cleaning. Outrageous pricing! They are not upfront with pricing although they require a card on file. Pricing is more than double from what I experienced at other dry cleaners. Dry cleaning was dry cleaning, nothing extra special done. If you wanna save some coin try somewhere else. read more

Kite's Custom Cleaners - Receipt - Laundry Services Near Me - Fort Worth, Texas

We switched to Kite's after Overton Park Cleaners closed. We'd been going to Overton Park for 30 years and were sad I was gone. Kite's is the closest to us, so we have it a try. WOW are they expensive. We couldn't figure out why the bill kept coming in at around $200. A dress of any size is $20! A very little digging showed that Hulen Cleaners is run by the same people as our former Overton Park friends. They still had our old account information. It's a bit further of a drive but great to find the old wonderful service at a reasonable price. read more

Their prices are outrageous. I brought in four ordinary work dresses and they charge me over $136. This is highway robbery. They are just not using a gun or a mask ladies do not go to the dry cleaners. They are outrageously expensive. read more

Failed to deliver clothes on time! Your time it takes to do a pair of jeans & shirt is already 24hrs more then most places. Then supposed to be ready by 5pm & is not. leaving town at 4am tomorrow without my clothes! Absolutey HORRIBLE customer service & the lady at the counter was ridiculous. will NEVER be back. read more

Kite Cleaners is AWFUL. The staff is unfriendly and act annoyed to help wo down customers. In addition, the prices are ridiculous and they do a terrible job cleaning. We paid $65 for 5 pieces(pants) and the pants were not pressed, as we requested at drop-off, and there are clear signs of the pants not being properly cleaned. Do not take your clothes here. read more

We sopped at two cleansers to see how much it would cost to clean a king size bed spread. Kites and the other establishment each quoted $40. We decided to go to Kites and when we picked it up we were charged $76. When we questioned the charge they said there was nothing we could do about the cost - if we wanted the bedspread back it would cost $76 - did not care what we had been told. Besides this there are still stains on the bedspread. read more

Just moved here. Called to ask about getting our drapes/curtains dry cleaned. The lady who answered said she didn't know what they charge then hung up. When I called back, she said it was by the inch but no idea what they charge and to maybe call back another time. You just lost a potential customer and hopefully many more who read this spot on review. If you treat potential customers like that, why would I want to step in your store? read more

They are extremely expensive. I used them for just a few items, and they ended up losing a silk blouse. The manager tried to convince me that it would be returned.... It never happened, and I still have not received any reimbursement for my blouse. It's been over a month, and no contact. Avoid this cleaning service. read more

Kite's May be expensive but you get what you pay for. They cleaned my wedding gown and my daughter's debutante gown. It was expensive but they did a professional job with no damage to either gown. They also got black icing out of my son's white suit which had been left in the cargo area of my SUV for most of the summer. They have gotten stains out of clothing that other cleaners said wouldn't come out. If I have had buttons missing or hems coming undone, the repairs are made. I recommend Kite's to everyone who needs top notch professional dry cleaning. read more

I've lived in New York -- San Francisco -- Atlanta -- Houston and several other places and this place brings a whole new meaning to the word expensive. I use dry cleaning services regularly and this is my first time at Kites and I have NEVER paid this much for services. Shockingly EXPENSIVE!!!! Buyer beware!!!!! I won't be back....totally unbelievable pricing. read more

Great service and prices, the staff were extremely kind and welcoming at every encounter!

Most expensive by far. They probably have good customer service most of the time, but not what I experienced. No same day, because there are three plants or some excuse that I was given. Find a different place. Dry cleaners are too common for over pricing and average at best customer service. read more

My Grannies homemaide quilt came out great! Quick, easy, and very nice!

They are the only certified wedding dress cleaners you can find locally, and they are wonderful! I took my wedding dress here to be cleaned, as I bought I used and it had a fair amount of dirt on the hem and bodice. She quoted me the full cost BEFORE I dropped it off so I could decide if I was willing to pay or not. They did an amazing job, and made the dress look brand new again! They had a quick turnaround, less than two weeks for a huge double layered lace gown. I'm so happy I chose them, and highly recommend them for cleaning or restoring a wedding dress. read more

Because of cost, I take my day to day cleaning elsewhere. But when it comes to my expensive, sentimental, or harder to clean items like my clergy robe or our handmade quilt, this is my go to place. It's worth the cost and they not only do a great job, but truly take care of them as well! And as I said before, they are the friendliest group of people! read more

Just moved to the area and Kites was recommended as THE place to go. They did not disappoint. They were kind, courteous and fast.

Most expensive dry cleaners I've ever been to. I paid more for my things to be dry cleaned than for the actual items themselves. Terrible turnaround too. Will not be back. read more

Bad experience? You decide.... I'd seen great reviews for Kite's Custom Cleaners on yelp and decided to give it a try. I went to the Hartwood location. I brought in my own personal items (@ 9 items) and two job fair large-sized tablecloths from my company to be dry cleaned. I asked for a new customer discount and they handed me an envelope and said 'check in this for discounts'. I opened it up - nothing about discounts and they seemed annoyed that I was asking. I explained that I had a number of items and that I was trying out this new place after hearing great things and was hoping for a new customer discount with so many items. Reluctantly they went to the back (I think to ask the others) and came back to the register and said, 'ok' I got you a discount of 15%. - not exactly the customer service that I was expecting from the other reviewers...but it doesn't end here. A couple days later I received a call from them which went something like this: Girl#1: Hi. I wanted to call and let you know that after measuring the tablecloths that it will cost you $96.00 each tablecloth to have them cleaned. Me: What!? Why is it so much? They're just tablecloths (nothing special, except they're used at job fairs so need them to look very professional) Girl#1: Well, I measured them and with (xlength by xwidth times .005) the cost is this much. Me: Is there something I can do to make it less expensive? Girl#1: Yes, you can take them home and wash them and bring them back for us to press. Me: Well, that's not exactly what I meant.... Can I speak with someone else - a manager? Girl#1 gives the phone to Assistant Manager. AM: (not very pleasant) How can I help you? Me: Well, here's the issue (as described above)...is there anything you can do? AM: We can add in the 15% discount...this comes to @ $82.00 each. Me: Gosh, that just seems like a lot to pay for dry cleaning a tablecloth. Is that the best you can do? AM: Yes, that's our bottom line. You can come get them if that doesn't work for you. Me: I see...is there a store manager available? AM: (annoyed), yes just a minute. Manager: (new voice comes on the phone and she launches in - clearly annoyed and without introducing herself) ..as we said before, that's our bottom line. If that doesn't work for you then you can come get them. Me: I'm sorry, who is this? Manager: I'm the manager. There's nothing else that we can do. You can come and get them and take them somewhere else if you'd like. Me: Ok then, I'll come get them in a few minutes. Manager: Fine. (Seriously???!!!) ...I went directly to that location within 10 minutes and asked for my tablecloths. The AM got them and, as I left I said "I'll be sure to let people know through Yelp about my experience". She said something kind of unpleasant under her breath as I left. I then drove about a block away to another dry cleaners. When I handed them the tablecloths I asked about pricing. They charged me $15.00 per tablecloth, were very pleasant, and I now have a great dry cleaners that I'll be frequenting more often. I'm a reasonable person and not ruffled easily - except when there's a significant amount of ruffling. Overpricing ($96.00 per tablecloth versus $15.00!), Customer Service (AM and Manager) was serious ruffling and just doesn't measure up to get my business. Note: Just to be fair, this happened during the holidays (between Christmas and New Year's) and they may have been having a bad day. Still, the experience was bad enough for me want to let others know about the overpricing - and the experience I had when I questioned it. read more

I've been a customer of Kite's for quite a while and I'm not planning on going anywhere else for my dry cleaning! You've consistently provided great quality, value & service! The Kite's staff on Hartwood is always very friendly and helpful! Thanks! read more

Quick stops both to drop off and pick up. Always friendly personnel. Prices are somewhat high but probably worth it considering quality of work. read more

My interview suit was returned to me with seams showing through the fabric. I had to buy a new $200 suit and pay for the dry cleaning of the ruined suit. The plant manager (Ronald) said it had been over pressed. He offered to credit me for the dry cleaning. However, I did not receive a refund when I returned to the store. read more

This place took over a week and a half to return the 3 dress that I had dry cleaned, and an additional 3 weeks to have a sleeping bag cleaned and returned. This place is a ripoff with a horrible turn-a-round time. I'm never using it again! read more

You guys are the best! Our clothes always come back nice and clean. We use the location on Hartwood. Tried your location on Camp Bowie, staff is just not friendly. Glenda, at Hartwood, and her crew are always friendly, professional, and helpful. It's worth the extra couple of miles to use that location. No complaints from us. I just had our daughters wedding dress cleaned and Kites did an outstanding job removing all the dirt from the bottom of the dress. Looks like new. Thanks read more

Great cleaner but too expensive. I would recommend it only for special stuff. I think for a business shirt you can use others

I have done business at four other dry-cleaning stores but this is by far the best ! Clothes look great and they never break buttons. Service is excellent ! read more

Well, I continue to use Kite's Custom Cleaners because my clothes continue to always come back perfect. They take so much pride in what they deliver. I would not use anyone else. read more