Employees were friendly and effecient , clean and ready for business. Obviously I was there for an…read moreodd reason and they dealt with it super quick. Makes me want to go back to in house banking again

I'm not a fan of Chase bank but this location has the most awesome people in their drive thru. We…read morefrequently go through there and have gotten to know them. Very nice and personable people!

Update: since the last review, I've decided to start migrating my business and personal banking to…read moreUmpqua. I have also taken out a business line of credit and a HELOC on my property with them. Greg and Tim have gone above and beyond for me in a way that Chase never would. I appreciate Umpqua's commitment to client service and am happy to be working with them.

They have good coffee and they don't piss me off…read more Apparently I'm supposed to write more, but these are the only two criteria by which I judge a bank, soooooooooooooooooooooooooooooooooooooooooooo....................

First Security Bank is wonderful! The staff is incredibly welcoming, professional, and efficient…read more On several occasions I have reached out to them for telephone assistance, and they have the right answer and the correct fix for every problem that I have ever called about. Our company has tried the rest . . . and now we have found the best. We couldn't be happier with our decision to move our accounts to First Security Bank!!

When our longtime bank was acquired and we needed to quickly move approximately 80 commercial bank…read moreaccounts, I knew exactly who to call--Ashley Davis at 1st Security Bank. Ashley and her team made what could have been a stressful and overwhelming transition surprisingly smooth. Their responsiveness, attention to detail, and personal service were exceptional every step of the way. As the owner of a commercial real estate brokerage and property management firm, I value strong business relationships, and 1st Security Bank has been exactly the banking partner we were looking for. Their online business banking and support is fantastic! Thank you, Ashley and team, for making a difficult process as stress-free as possible!

Terrible communication !…read more In short, don't expect any customer service from them even if they make a mistake ! Long version: Recently, they decided to swap all the ATM cards with debit Visa cards and to start using them, with no mention anywhere of the PIN changes I go to the ATM and try to get cash out, well I am denied reason incorrect PIN. Tried to call them, well they are closed. Called them the next day and I am told well I have to use the new PIN. I inquired as to why I have not received the pin (been a week), and why I was not notified of the PIN change. In the letter I received implied that I need to start using the card and there was no mention that the old cards are valid for a month . Now the only option for me is to go to the WSECU and get my PIN reset. I asked her if there is anything you can do to help me as I am flying out tomorrow, her response was well I can help you find a shared branch (which I can find myself on their web site). In short talking to the customer service representative was a waste of time ! Lastly, I had also tried to call them earlier this week when I was swapping the cards, but they put me on hold forever, and I hung up.

I have banked here for over 10 years I love this credit union ( have gotten 3 car loans)…read more The people are nice . I've always had timely quick service . Not sure why other 2 reviews say bad service? I'm super picky and never had that. One time a guy teller applied wrong payment to wrong account but after I called they straightened it out. I like wsecu.

Friendliest nicest place. They make me feel welcome and don't keep people waiting. Professional…read moreand friendliest people you could wish to have taking care of you and your checkers

Straight up liars. I reported theft from my bank account the day after it happened and they refused…read moreto do anything. They told me it it was my fault for being a victim of online fraud. They told me it happens ALL the time to their customers, which means they don't do anything to protect them.

I came from another city to show a friend how to do a banking procedure since the friend had never…read moreseen how a bank does a wire transfer. Assistant branch manager Phaedra Osborn helped teach how this was done, interjecting needed comment throughout the process. Some of her comments were teaching both of us! She is very knowledgeable and caring. If I didn't live 30 miles away I would bank at this branch. Truly great service here.

I was a member of Horizon Banking, which I liked, when Washington Federal took them over with the…read morebank collapsing fiasco. Washington Federal has been ok but not great, I would have rated them a 3 star over the years. However, they just changed their online banking system and the problems are horrendous. First, they changed how you accessed your account - instead of the old way with secure logins etc, you now had to login and use your social security number (last 6 digits) as your password. Even after you set up a new password, etc. access to the account doesn't necessarily work and wrong information is in the account as if they are mixing information from several accounts together - again likely to give others access to your account because their phone number goes to your account now. They also say they link any phone number you call in on to the account, whether it is listed as a valid phone number on the account or not - so anyone who has access to that phone and knows basic information about you (like your birth date or last 4 of your social) can get access to your account info. The online phone center has no clue - they just do the simple thing of getting into whatever account and giving you the info about the account, no caring that they didn't properly pull up the correct account nor validate the caller. There are a lot of severe problems with the new online accounts, even a week later, and no end in sight of them being fixed. Time to switch banks and find one that has at least basic security and working software.

I had the pleasure of going to this bank recently and had to wait over 20 min for a simple cashiers…read morecheck. (The process was simple but the manager(s) - there were 3 in the building took their time). On top of that I was still charged for waiting.

HomeStreet as a brand I'm really impressed with, especially since they let non-customer community…read moremembers (like me) reserve their meeting rooms as a resource. When my normal branch (Phinney) wasn't available for one of my events, they recommended I call this Ballard location. I was able to reserve the meeting room, however, when I arrived for my event, they had no record of the reservation and the room wasn't available. This was frustrating for both us and them, but the representatives were nice to us and recommended we check out the pub across the street (The Stepping Stone), which we ended up using for a modified version of the originally planned event. While I won't be calling this branch for a room reservation again, I appreciate their recommendation to recover some of our event and the company's general willingness to be a resource to the community!

I have been with Intrust for about 3 years. We have used them on every property we have flipped…read more They are a wonderful group to work with. Our first deal we closed in less than 24 hours. Most hard money lenders wouldn't be able to compete with the way they treat there customers.

Intrust did help our loan! We got dropped by another hard money lender due to the condition of the…read morehome that we are buying( it sustained fire damage on the two upper floors). Intrust immediately asked details about the property focusing on the asset and what it can be after all needed work is put into it. Kyle Johanson and his team was patient in getting us approved on this loan. We closed and we are pleased to have Intrust assist us in getting this property which we will happily turn to beautiful. We are thankful they understood the value of this asset and what we can do to make it worth while.