We were in Kelowna earlier this year and a coworker had recommended Kitsch. We did not have a reservation and spontaneously thought: what the hell, let's try for a walk-in. The home is intimidating, especially if you're traveling in a dirt bag van. We were greeted with a huge welcome and given cold water on a stupid hot day. And within 5 minutes, they were seating us. We spent over an hour on our tasting. We were told history, ecology, given a walk around outside to see if they different soils. When I emailed them that we were coming back again - felt so welcomed and appreciated. I think customer service is so important these days, particular with COVID chaos. If you have the chance to go here: do!! The experience is next level and their wine is delicious. Their Maria Reisling is phenomenal! read more