First time here, my friends and I decided to take a trip to Japan with Panda Travel. It's a family…read morerun business. Everyone in the office is related. Met Patrick as our Travel person, also Daisy the manager helped too with our trip. Everyone in the office tried to help ... Elena the sister to Daisy helped too. So accommodating! Aloha, Derek

Panda Travel on Kapahulu Ave has been there for as long as I can remember. They have their own…read moreprivate lot which is nice. I never needed their services before but recently I needed to get a new 10 year Visa to China since mine expired and we were unable to get it in Hong Kong during a previous trip. Even though China doesn't require a Visa at the moment for short duration trips there, my dad insisted I get it to make going in and out of China easier. I didn't want to argue with my dad so I just did as he asked. I called around and pretty much everyone was about the same price to get the Visa but Chuck was able to see me the same day I inquired. Other places wouldn't be able to see me till the following week. I wasn't in a huge rush but getting it done sooner than later is always best. After I found all the required documents he requested, I messaged him and we met 30-45 minutes later at Panda Travel. I filled out a quick questionnaire, took a photo and answered a few questions he had. He told me it'll take about 4-6 weeks and will contact me once he has my Passports back. Fast forward and it was less than a month later when I got a call from Chuck telling me that they have my Passports back. He said I could pick them up anytime. I told him I could pick it up the following day and he gave me pick up instructions. They were extremely quick and provided excellent customer service throughout the whole process. The staff there all seem to be Chinese and are multilingual. Travel agents are a dying profession with technology but for those who still use travel agents, Panda Travel is a place to check out. If you need a China Visa, I highly recommend them.

Quick, easy, courteous service. Plenty free parking. Beats going to the post office.read more

"Best Kept Secret", although it might not be after writing this. I emailed them to set up an…read moreappointment and there were numerous dates and times available unlike libraries and satellites. School wasn't in session so I could park right in front of the Olapa building. (Campus has changed since attending there 50 years ago.) Take the elevator down and the office is on your left. Julie assisted me and I was in and out in about 10 minutes.

Tour was great but Dirk our tour guide was amazing, he was very funny and outgoing the entire…read moretime.. Asking everyone how they were doing offering drink multiple times, making everyone comfortable.. He seemed to be very knowledgeable about the island and the history of culture and residents.. This was an incredible experience and Dirk made it great, thank you again.. Highly recommend..

This tour was pure magic from start to finish, and that's saying something coming from someone with…read moreIBS! Dirk, our driver and guide, deserves a standing ovation. He was hilarious, full of fascinating stories, and somehow managed to make every bathroom stop feel like part of the adventure. The views were jaw-dropping: Diamond Head glowing in the morning sun, waves crashing at Halona Blowhole, and those movie-perfect cliffs near Kualoa Ranch. Dirk kept us entertained between stops with island legends, trivia, and a soundtrack that could make even a restroom break feel cinematic. Leonard's malasadas? Heavenly. Macadamia nut farm snacks? Dangerous in the best way. Tanaka's garlic shrimp? Worth every bite and every burp. Turtle Beach was the crown jewel--relaxing, peaceful, and filled with lazy sea turtles living their best lives. Dirk's timing was perfect, his humor was infectious, and his love for the island made every mile memorable. I laughed, I learned, I ate too much, and I never once regretted it. If you want a full day of Oahu beauty, good vibes, and an expert guide who'll keep you smiling and on schedule, this is the tour. Mahalo, Dirk, you're the real MVP of island adventures!

We went with N & K on their Okinawa Sakura Tour in January 2026 and it was wonderful. The sights…read moreand activities were well curated and at a pace well suited for our mostly retiree group. Tomomi S, was our super tour guide and definitely made the tour enjoyable and entertaining. She skillfully shepherded us tourist sheep through our destinations on Okinawa island and it's neighboring islands. Tour participants vary, but our particular group was great. Everyone was sociable, courteous, followed instructions and showed up at designated meeting points on time - a fun group. We will definitely consider N & K Travel for a future tour.

So sweet super responsive gave me information that was so great! I didn't purchase with them but…read morewas there to ask about the Japan rail pass. The ladies were about to close but allowed me to go in the last few minutes. We had a very last minute trip to Japan and wanted to purchase rail tickets after consulting with the travel agent who did not pressure us to purchase anything but gave us real examples and weigh the pros and cons. We ended up not purchasing the rail tickets based on their recommendation with the timelines and where we were going. Loved their honesty and advise and appreciate it very much.

So happy I booked with Aloha Sunshine Tours! Our road to Hana experience was amazing. I loved our…read moreguide, Dell. Ask for him when you book! He was so knowledgeable about the drive, the scenery, each stop, the Hawaiian culture, and more! He shared personal experiences as well as history of the islands and it's people. What a great day! And now I'm "Hana certified" for next time Mahalo!

This was the perfect tour for my family's first day on O'ahu, allowing us to view a good portion of…read morethe island while visiting prominent highlights: Pearl Harbor, the Dole Plantation, and the Polynesian Cultural Center. Summer, our guide, was a true joy and delight. Not only was Summer very personal, respectful and spunky, but also very articulate and knowledgeable, providing insights about culture, facts, and weaving captivating tales of Hawaiian history. She is a proactive driver, and I never once worried about my family's safety. Additionally, she gave us her direct contact number in case she was needed while we were exploring at the various sites. Summer provided complimentary cold water, juice and chips after each major tour stop, which kept us energized. I would highly recommend this tour, company & our guide, Summer.

Disappointed... went in to book a Vegas package. They stated that there's no availability at the…read moreCalifornia hotel in Las Vegas. Posted help on my Facebook and lots of friends said it's not true. One of my friends stated that the travel agency may be on a different system, still disappointed.

We had a very disappointing and frustrating experience with Non-Stop Travel (NS). From the start,…read morewe told NS we wanted to travel with friends, and we also wanted to upgrade our flights. We booked our Oceania Transoceanic cruise about 18 months in advance - plenty of time to coordinate - but none of our request were handled properly. NS blamed Oceania for the travel arrangements, yet Oceania only comunicates through the travel agent leaving us stuck with NS and no real help. To make matters worse, we (friends and us) were assigned different travel advisors at NS who did not communicate with each other. Our friends and us ended up with cabins on opposite ends of the ship. We both paid for Business Class upgrades; we were booked on different airlines with different itineraries. Wrong information given to us. Communication was poor - excuses, delays and no accountability or taking responsibility. Based on our experience, we would not recommend Non-Stop Travel. If you want clear communication and a company that actually listens, look elsewhere. If you are considering an Oceania cruise, book directly with Oceania.

This is a long overdue review of an amazing experience. To be completely transparent, my husband…read moreand daughter decided to book this tour and I had no idea of what they booked. With that said, when I looked at the itinerary, I asked "why"? My daughter's response was "I want to see the monkeys!" I've been in the hospitality industry for a really long time. When it comes to travel, I'm always looking for a deal on everything from transportation to hotels. However, paying retail for this tour was worth the price because I was able to enjoy every moment of it without any worries at all. The tour that we signed up for was for Off the Beaten Path: A Different Side of Japan Spring Break Tour that took us to see Sado Island, Snow Monkeys, Nagoya, Hakone and Tokyo. Personally, I have been to Japan only once before, and wasn't sure of what to expect. I was more than pleasantly surprised. We flew Japan Airlines, which was wonderful and all of the hotels that we stayed at were quality locations. I have been on school group tours, but never on a regular group tour. Our tour manager, Pam Tegan was fantastic. You would never have guessed that it was her first solo tour. She took care of all of us (36 people, including kids to senior travelers). Our group was terrific because without saying, everyone understood the 'to be early is to be on time' concept. Our JTB tour guide, Nagi, shared her enthusiasm, knowledge, humor, and passion about the areas we visited. Both Pam and Nagi were professional, organized, caring and great listeners. We had specific things that we wanted to do (like going to Jin's to get prescription glasses) and they kept our requests in mind and told us about where and when on the tour would be the best for us to get what we wanted. Between Pam and Nagi, they really went above and beyond to care for each person in the group. Going on this tour in mid-March happened to be perfectly timed for most of the "gotta see" stops on the tour. The weather was great for most of the tour dates. It was cool and during the bus ride, we experienced a clear viewing of Mt. Fuji (which we were told does not happen all the time). This tour provided us with a different perspective of life in Japan outside of the tourist spots that most people talk about. We visited small towns, learned a lot about the history of Sado Island, experienced hands-on soba making, sushi making, and made inlaid wooden coasters. It was pretty amazing even for the non-crafters. One of the unexpected highlights of the tour for me was a visit to the Toyota museum. I am not into cars and couldn't help but wonder why we're stopping at a car museum. This museum shared, not just a history of Toyota, but the history of the automotive industry in Japan. For those of you who are car enthusiasts, the vehicles displayed were absolutely beautiful. It took my breath away. On the other side of the activities, of course we were in Japan so there was a lot of walking. My family was not looking forward to the 30 minute walk from the bus to the gate of the snow monkey park. But I have to tell you, it was worth the hike. The hike was picturesque and the path was gradual for the most part. The weather was ideal for the snow monkeys to make their way to the onsen. It was a delightful experience. Yes there was shopping but the charm of this tour was the back roads experience, dressing in kimonos, three kaiseki meals and of course, deep soaks in onsens. We were also blessed with sharing time with amazing families on the tour. The icing on the cake was we had a professional photographer traveling as part of our group. We shared our pictures via an app called photo circle. Although my photos were OK, we were able to also see all of the wonderful pictures that he took as well. The bus rides were a little longer than I expected, but there were a lot of rest stops and good food along the way. For me, this trip did exactly what it was supposed to ... take my mind off of work and the stress of every day. I was able to enjoy my family and meet wonderful new people. As we landed back in Hawaii and said goodbyes, I took many incredible memories with me that will last for a very long time. How much did we really enjoy the trip? We are already planning a trip in 2026 with Non-stop and Pam as our tour manager.

Great local, convenient option for portable wifi if you don't want to rent wifi at Haneda or…read moreNarita. It's definitely more pricy to rent here at their Ala Moana location (~$50 for 5 days) than what the Japan-based airport firms offer (using the current favorable Yen rate of Y145.7271 per $1 US) but you have the added benefit of picking up and returning the device here on Oahu. You do have to fight the H-1/Nimitz traffic which is absent in Japan, so that element also should be considered. Definitely worth doing a cost/benefit comparison and then decide for yourself. Staff here is very helpful although I wish the hours were more expansive. Solid 3, all things considered, but the fast transaction processing and kind employees earn them a fourth star. Mahalo.

When you need that something to make your vacay say hey!…read more Traveling to Japan makes it so much fun and less stressful with the help from HIS as not only they have fun travel packages, flight and all the usual bookings to complete your travel plans but so much more than you realize. Relocated from Don Quijote to Ala Moana Center right outside Makai Market beside the escalator which I do love as it's a bit more spacious and does offer some Japanese snacks and various merchandise, the staff here is friendly though some does give a feeling of bleh... As soon as I book my flight what you need to do immediately is reserve a WiFi device as it gets sold out very fast as is very much needed whenever you're doing a search for train routes and is amazing with unlimited data and are able to connect multiple devices. Plans go by 7, 14, 21 and 30 days for the basic though I always go with the Premium which comes insurance and external batter for just $5-$10 extra. As we come out of Covid the airport transfer I used to purchase in advance here is no longer available not by HIS but offered by the vendor in Japan so I'll decided that upon arrival but one thing that will certainly change is the JR Rail Pass which will drastically increase +70% and with the incredible yen rate I've decided to purchase the rail pass before the huge increase. You do need to bring your passport to purchase JR Rail pass and the increase will take place Oct 1st 2023 so get it in September and you're able to hold on to it for 90 before you need to redeem it in Japan. Follow them on Instagram @hishawaii as they to have a link to their site with all information and JR Rail prices as well and even some activities in Japan or any advice you may need regarding Japan. Thank you!

April did an AMAZING job planning my honeymoon in Kauai. My husband and I got married on Oahu and…read morethen flew over to Kauai a few days after the wedding. April took care of everything from helping take care of flights, rental cars, and fun activities. She not only got us a great deal with one of the hotels that included a helicopter tour and a bus tour taking us to the Waimea Canon and Fern Grotto, but she was also able to upgrade our room to ocean view and get us complimentary breakfast each morning! When we first arrived at our hotel we were greeted with champagne, cake and a letter from April! She also curated a beautiful itinerary for us that we could reference throughout the trip so there was very little thinking required once we got there!! Will definitely use April and TravelChic World in the future with any trips/vacations. Thanks April!

It took me a while to write this but better late than never! April helped my husband and me book a…read more4 night stay for both our families at the Four Seasons Ko'olina in May 2022. She was extremely helpful in getting us and our families the rooms we wanted. She also took care of all the extra stuff we needed for our wedding weekend, including pool cabanas reservations, arranging for the hotel to store our wedding cakes, and organizing Sunday brunch! It was so easy and stress-free. Our families really enjoyed the stay and it added to the weekend's relaxing experience. She made it super easy for us and I would recommend her services to anyone. I'll definitely use her services again for future stays or trips.