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    Klein Cooling

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 2 weeks ago

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    Services - Klein Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    1 year ago

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    Jerry Brittingham AC & Heat

    Jerry Brittingham AC & Heat

    4.4
    (27 reviews)

    They did a fantastic job!! So professional and respectful of our property and left the job cleaner…read morethan they found it!

    I have been a customer with Jerry Brittingham A/C & Heat since late 2022, trusting them to install…read morea brand-new, complete HVAC system in January 2023. I also consistently paid for their "Club Membership," where technicians constantly used buzzwords like "VIP treatment" and "VIP pricing."Unfortunately, my experience has revealed a systemic culture of botched technical work, relentless upselling, and a complete lack of accountability from ownership. Here is the exact reality of how this company treats long-term clients: 1) A Botched 2023 Installation: Right after installation, another technician had to come out to fix severe errors made by their own install team. They found double filters restricting airflow, dangerously high static pressure, a whistling system, and the blower motor incorrectly set to a 3-ton speed on a 2.5-ton system. Most shockingly, the thermostat wires were crossed (heating/cooling modes swapped) and high-voltage wiring was left sloppy. 2) Paying for Their Setup Errors: In May 2025, during routine maintenance, I was told my brand-new system was low on refrigerant and charged $74.99. An HVAC system is a sealed loop. Given that their own tech previously noted a visible drip on the suction line outside, they either undercharged it at install or ignored a leak--yet they charged me for it to push their Club Membership. 3) The Relentless Upsell Grind: Every single routine maintenance visit is treated as a high-pressure sales funnel. In December 2025, it was a $756 UV light. On my most recent prepaid maintenance visit, it was a $471.00 capacitor replacement ($300 labor for a 10-minute swap while the truck was already in my driveway, and $171 for a universal part instead of using my standard 2023 factory warranty). 4) The "Tech Error" Excuse & Partial Refund: When I challenged the math, they scrambled, blamed a "new tech," and refunded me $129.00. However, their revised math still forced me to pay an unreasonable $342.00 total for a basic 10-minute add-on swap during a visit I had already paid for. 5) Ownership Ghosting: After I sent management a factual timeline of these issues, the owner personally called me and left a voicemail stating he would try calling again and would also send an email. He did neither. They completely failed to follow up, proving that their "customer care" disappears the moment they realize you see through their pricing tricks. My membership is fully utilized, and I am officially done doing business with them. I am taking my system to an honest, independent local contractor in the Port Orange area who relies on a real reputation rather than corporate pricing tiers and phantom discounts. Save yourself the headache and the money--look elsewhere.

    Klein Cooling - hvac - Updated July 2026

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