We called on a Sunday around 1130 after the air went out and they were able to come out within a few hours. Stephen was here, quickly diagnosed the problem and explained the cost and options for their maintenance packages. He was able to fix the problem, give everything a tune up, and get us back to cool air quickly, honestly, and fairly. Great customer service from the time we called all the way through! Glad we have them available for any future needs!! read more

Total Comfort is the way to go. Trustworthy, Reasonable, responsible reliable, responsive, and friendly. no excuses.

Came out right away. Tech was very friendly and professional. Fixed the problem and made recommendations. They sent me an estimate on repair. Best price and came the next day at the time for repairs. read more

They have always come out quickly and treated us fairly. I appreciate being able to call them if I have problems

Great customer service from the initial phone conversation and requesting service until the Technician walked out the door. Top value for the annual maintenance plan option! read more

Had this A/C company come out to do a service for the summer season. Reio was very good at explaining everything took care of unit all working. great thanks, great company we will ask for Reio next service. read more

8/6/23, Thank you for your quick phone reply and immediate response to my problem. Ryan worked till he found the problem...water dripping from system in garage and started making a small puddle in dinning room. I was so desperate thinking the ceiling was going to decay before my eyes. Ryan was amazing and calming...we have always had Arctic Breeze, and highly recommend them. Mayme Casady read more

Final Update - Arctic Breeze issued me a full refund. I canceled my dispute with my credit card and I bumped it up 1 star because at least they were willing to talk to me and not ignore me. I texted this company because my heat pump was heating instead of cooling and they arrived quickly the same day and fixed my unit - I thought. They replaced the shuttle valve solenoid coil for a total cost of $382.60. Not the entire shuttle valve, just the little coil held on with one screw. When I inquired about the parts warranty, the tech told me to take it up with the front office. The next day, it was blowing heat again and they said they were closed for the weekend. They came out the second time and said they repaired some wiring and charged me $51 for labor. I asked Arctic Breeze about the warranty on the part which for which they charged me $262.60 and they told me that was the "warranty price" for the part. I found the exact same part on eBay for $80. I initially offered to return their coil for a refund, but they threw my solenoid away. During this conversation, they told me they get that solenoid coil from supplyhouse.com for $70. They are so comfortable scamming people, they had no problem telling me they marked up a "warranty" part about 350%. After some back and forth, they agreed to refund me for the solenoid. They didn't see fit to refund me for the labor on the initial visit where the tech misdiagnosed my issue. After this I contacted my HVAC manufacturer and they confirmed via email that Arctic Breeze never should have charged me for the part in the first place. They also told me that warranty parts are to be returned for credit, yet the tech threw it away. Scamming in the 1st degree. He obviously knew they were not going to try to warranty the part. It's much easier to just not honor the warranty and markup the price 350%. Shame on you Arctic Breeze. How many others have you charged for warranty parts? I have filed a dispute with my credit card company for the $51 they charged me on the first visit. Update: I see Arctic Breeze has responded. I have some comments. Yes, I sent that comment about the social media storm. I sent it because you refused to honor the warranty. After I sent it, I immediately was reimbursed for the part. The part I never should have paid for, nor had to fight with you to get reimbursement. I was told upfront that parts were covered under warranty. I was never told "we're putting in an aftermarket part to get you up and running today and charging you for it instead of honoring the warranty because getting parts from the manufacturer is slow". If I had that choice, I would have gladly paid you for your speedy and friendly diagnosis (though incorrect) and fixed it myself. It's a 24V AC coil. Nothing rare or special. Yes everything is more expensive these days. I have had several tumors and have lots of medical bills. So like you, I value my income. Unlike you, I don't take advantage of people to retain it. Sure, we all make mistakes, and sometimes those mistakes have consequences. I made the mistake of trusting you to honor the manufacturer's warranty and it has cost me a lot of stress and some money. Your company misdiagnosed my unit and you should own that and not charge for labor. Your company also charged me for a part clearly covered under warranty. That was no mistake except that you did it to someone with a lot of time on their hands and a need to help prevent others from making the same mistakes I do. Your offer of a warranty on the part you provide is obviously not of any value to me since you wouldn't honor the manufacturer's warranty. If you truly believe you did, please explain to me how you honored the warranty. If I didn't have a warranty, would you have marked up the part by 700% instead of just 350%? You'll also be hearing from the Florida Attorney General's Office. Sorry I forgot to mention that earlier. read more

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I have been a customer for 3 years + including their bi-annual service. Starting in December of 2023 one heat pump unit failed. this unit required them to make 5 different trips. It was a comedy of diagnostic work, installing capacitors, then fuses, then a fan motor, then an expansion valve etc. I spent over 1200.00 dollars on this repair. I had to argue with them over the bill. They lost track that I had paid a 200 deposit in their final billing at my house. They threatened to remove the work that they had completed that day. Unbelievable !. I spoke with the owner of Arctic Breeze after paying the final bill. He did not believe that their performance was poor and that his billings were excessive. I have canceled all my future dealings with his company and I would not recommend them. too much trouble. read more

I would like to commend Arctic Breeze on their fantastic customer service! My favorite piece? They actually showed up at the beginning of the arrival windows that I was given! Their second visit, they showed up a few minutes before the window even started. Thank you so much, guys! The servicemen were very polite and seemed to know what they were doing. (The second visit was because we had to install a part that had to be ordered.) read more

Excellent service as usual. Thank you very much. Your team was helpful and courteous.

Had Arctic Breeze install a new HVAC system 17 months ago. I've had two water leaks from the condensation system. I received a $335 service bill to correct a float switch wiring mistake they made and refuse to cover under warranty because another HVAC professional inspected the install and discovered their mistake. read more

I hate liars, rude, and ignorance. Your driver should have read his notes, especially when you are dealing with customers. Don't tell my wife Kelly he didn't read his notes. He did and he completely ignored them. The simple fact that it's Friday....long weekend, you just trying to get out early. As for you Kelly when a customer is talking or making a complaint, it's rude to speak over them. An apology comes a long way, but again it's Florida. The lack of customers service doesn't exists with most Florida companies. I've pass the word around and let people know to not waste their money on this company read more

This company actually does what they say!!! First they made things happen. I understand there are supply issues but they went the extra step and found what was needed. It was delivered and they installed it the next day. I'm on the other side of the country, CA, and my moms AC died. Crissy, who is an angel, took my call and jumped into action. She jumped through hoops to get my mom some relief and delivered on her promise. If you need help call Arctic Breeze!! Be patient, as things are tough for everyone out there, but Crissy and the gang will do right by you. read more

This is one of most Professional and courteous company i have ever work with for AC service. They give you a time frame an show up on time. Very fair prices an they stand behind their warranty I would not use anyone else read more

I had several issues with Artic Breeze. They installed my Trane AC unit and since then had issues with both the inside unit and outside unit (On separate occasions) within 3 years of the purchase. Artic Breeze came to my home and charged a service fee both times even though I had the best maintenance plan along with an exorbitant fee to replace the part (the part was covered by the manufacturer). In both cases I called the company about the issues and they would not help me. My brother referred me to RW Aire Conditioning since he has used them for many years , and they came to my home and resolved the second issue at a lesser cost than Artic Breeze and they did not charge a service fee. RW Aire does not charge a service fee each time you call and they come over. My suggestion for anyone shopping for an AC Company is to do your homework and find out the cost of the unit you are looking to purchase along with reviews of the product then find out how much the company charges for a service call. read more

Do not trust this company to replace your A/C. I had to replace a system in my home on March 25th, 2023. The system sounded like a rocket ship taking off and I expressed those concerns with the tech. He told me that was normal because it was in the attic. My electric bill went up and not down with a "more efficient" unit. On November 8th, they came to my house to do a service call and the tech told me it was not right and that parts were not working properly and that I would not have heat. Parts needed to be ordered and the noise was not normal at all. I have been calling and calling and today, December 19th, they still don't even have the parts in the Country. I have no heat with an 82 year old Mother in my home. I asked for a replacement and Kelly told me I had to call American Standard to get it replaced. I'm furious and going to seek relief from the courts. The lack of customer service and attention is simply outrageous. BUYER BEWARE! read more

Nice company. They call you if there is a delay on the time they are planing to arrive. Service tech Ron is a pro He has many years in this business. read more

My wife and I bought our first house two years ago. We were happy with our purchase (which included a new roof!), but the existing A/C unit left a lot to be desired. It was located above our garage, in the attic, with a drain line that would drip right onto the garage floor. Arctic Breeze helped us out from day 1. We were honestly told the unit could last a week or a year, but they were happy to service it while it lasted. That unit made it through two summers with us, and we were grateful for all of the support Arctic Breeze gave us during this time. A few months ago, it became apparent that the unit was on its last legs. I called up Arctic Breeze and let them know that we were ready to install a new unit, and for all of their help over the past two years, they had certainly earned the sale, in my eyes. The paperwork was straightforward and simple. They have some great financing options available, and we chose to pay it off over two years at 0%. The monthly payment isn't too bad at all, and the A/C we now enjoy is ICE COLD. Also, wi-fi thermostats are INCREDIBLE. I'm able to set my A/C before I leave work and my house is the perfect temperature by the time I get home! The install went smoothly. The technicians were very friendly and knowledgeable. They took apart the original unit piece by piece and removed it from our attic (no small task!), and installed a beautiful new one in a much more sensible spot in our garage. They were finished up by the time I arrived home from work that day, and they explained all of the new bells and whistles, showing me how to use the new thermostat and the system. We've recently set the inspection date with the city, and I look forward to all of my future interactions with this company. HIGHLY RECOMMENDED. Take any one star reviews you find here (and anywhere on Yelp) with a big grain of salt. Arctic Breeze is a professional and experienced company, and they have my business for life! read more

I have used Artic Breeze for five years now and they are an excellent company. I have recommended them to many people and they are equally satisfied. My previous AC company was not nearly as through and I will continue to use Artic Breeze and continue to recommend them. Our system has been running very well, their prices are fair and their have excellent service and staff people. read more

Linda Ann Sparda. I love your company. Honest reliable and professional ESPECIALLY Tim and Ronnie. You are expedient and do the best Job. Thank you for being the only Air Conditioning company i have ever dealt with and i am very happy with the girls On the phone as well. read more

Very professional/friendly company! They were on time to both of our appointments and made sure to answer all of my questions regarding our new A/C unit they installed. I would highly recommend using them. read more

Do not use. CUSTOMER SERVICE IS HORRIBLE. They are quick and efficient when putting in a new unit but when our unit went out a year and a half later it took four days before it got repaired. This was during the month of June knowing I had company from Texas including my one year old grand daughter. They could care less. BUYER BEWARE. read more

steve found all the little neglected problems with my ac which is now operating much better.

Competitive price and good work on the install. The unit I purchased had a manufacturer's flaw and failed after 2 years. Arctic Breeze took me through the warranty process and did me right on the labor cost. They no longer offer the brand that failed on me. I would recommend them. read more

Had Arctic Breeze install a three zone system in a new home. Couldn't be happier with the initial install and the follow up care. The staff is friendly and helpful. Thanks for a great system Arctic Breeze, you've earned our business! read more

Ron Huffington ( man I hope that was his name. No disrespect.) was a fabulous help. Came to my place after hours and took care of the heat/air problem without delay! Thanks so much Ron!! Happy Holidays!! read more

arctic breeze is in my opinion the best there is in the palm coast area. their customer service is top notch!!! prices are competitive! service plans are great! five stars all around!!! fast friendly service!!!!!!! read more

charged me $115 plus labor for a JARD12743 capacitor that sells for $15 on amazon prime very disappointed thought arctic breeze was an honest company read more

In response to Marks reply to my review, yes I did decline the extended labor warranty and the extended parts coverage because I expected a brand new unit to last more than two years! I now know what you sell and install is junk in my opinion. I talked to my father before he ever called you and he was just trying to get a model number and have you walk him through the operation of the thermostat, that was it. As far as the whole office hearing my conversation that's because I was told you had me on speaker phone. I was actually at a health fair surrounded by a bunch of people while talking with the lady and I can as well as the 20+ people assure you I was not yelling. The lady did ask how she could make it right and I told her she could send a tech to my house and fix it at no charge but she couldn't do that. Anyway Mark, I have found an AC company that goes above and beyond and that's who will have my business. read more