The latest wind event curled a shingle on our roof that Knowater had installed a year ago. Luke and Brandon came by, visited and fixed the shingle. Now the roof looks just as good as it did when they installed it last year. Exceptional workmanship both times. read more

After last year's hailstorm in Salado, we entered into a contract for residential roof replacement with Knowater Roofing. Company provided an estimate of $25,500, but wanted a $15,000 down payment before materials were even delivered onsite. The owner assured us that it was not uncommon for roofing companies to request a 50% down payment; he was asking for 60%! After seeing that the Texas Department of Insurance website cautions consumers to be wary if a contractor asks for a large or full down payment, we should have run from this company then. But foolishly, I liked the idea of using a local, veteran-owned company. I told owner that I would only pay $4,000 down payment, which he agreed to. Company started removing the old roof on July 1st, 2022. I noticed when I got home from work that afternoon the roofers were installing the new synthetic underlayment over the original felt underlayment. I inquired about this method because I work in the construction industry and hadn't seen that done before. I was told by an employee that this was the way it was done now. This concerned me because how could they possibly inspect the roof condition without removing the existing felt, but I didn't want to slow the installation process of my new roof, especially with the threat of rain. The installation instructions for Owens Corning ProArmor Synthetic Underlayment state that it "should be applied to a properly prepared dry deck..." I contacted Owens Corning and was told that any incorrect installation would void any warranty. When Luke originally inspected our roof for hail damage, he commented that flashing was not done correctly by the builder and that he would "fix that." When roofers completed the job on July 5th, Knowater Roofing representative called to advise they were sending someone over that evening to pick up the remaining payment for the job. Seemed odd to do that without anyone from the company coming onsite to do a walk-around inspection of completed work. Had they done that, they would have known that I was not pleased with the flashing they installed and that job was not finished. They either failed to install flashing, or where they did, it was shoddy work (see photo). Luke shows up and I explain I am not going to pay him in full until all work was completed. Even after I showed him the poorly-installed flashing, he was argumentative with me and made a point to loudly insult me while he was talking on the phone with someone else. Very unprofessional! Flashing was corrected the following day and we then realized that shingles had been installed over our dryer vent. Thank goodness we noticed; this error could have caused a devastating fire. Knowater was apologetic for this mistake and corrected the problem the following day. While I am pleased with the product and how the shingles look on my house, my advice to any prospective customer is to put your expectations in writing when you sign a contract with this company. Make a note of all vents so they don't erroneously get covered up. Also, after the installation, I realized there was damage to my gutters and a window screen. When company provided the original estimate, I was told I would be refunded $1,500 to help offset my deductible...no surprise, that didn't happen, company acted like that conversation never occurred. I recently posted this review on Google. Owner responded that my review was personal and had nothing to do with the roof. Yet I cited specific issues with the installation and included a photo documenting poor workmanship; the company didn't dispute this. Owner also stated in his response that we sold our house and are hiding in the shadows...that is a lie. We still own the house and live in it. Owner also stated in response that my wife was "very pleased in every aspect" of company's work. He probably should have run that by her before posting a false statement. We in no way wanted this to be a negative experience; my wife even made gallons and gallons of ice-cold lemonade for the roofing crew because they were working in 100+ degree temperatures. It was nice to see some pleasantness in the response the owner posted on Google, even including a closing line of "God Bless." This is quite a juxtaposition from the prior response posted on Google in the early hours of May 25th where Luke challenged me ..."let's meet up buddy Ole pal...and express how you feel in person..." or even better, the defamatory text with foul language sent to my wife's cell phone at 11:32pm (almost midnight!) on May 24th, yet again challenging me to fight. In that text sent to my wife, the owner wrote "post this you [slang p-word for cat]." Not the greatest example of respect, integrity, and professionalism. It's said that the way a company responds to a bad review says more about the company than the negative review itself. read more

Knowater Roofing - Poorly installed flashing - Roofing Near Me - Salado, Texas

I contacted them for an estimate and they responded in a timely manner. However, I had already hired another company to do the job because I needed someone ASAP. The employee who called me back asked me who I hired (none of their business) and then tried to plant seeds of doubt in my mind about the other company -- saying they will leave things off the estimate, will low-ball me, etc. -- even though the other company is very new and I'm sure the employee doesn't know them from Adam. This left a sour taste in my mouth and I won't contact Knowater for my roofing needs again. Tip to businesses: Respect customers' privacy, and don't bad-mouth competitors just to try to gain a psychological edge. It's unprofessional. read more

One star is high for this company. They did a home remodel for me. Light switches don't work. There are several void spots in my paint job. LOTS of overspray too! They left trash on the job. I have several "items" missing. Some of my new doors won't close. Great promises up front but Luke Duell can't deliver because he's never on the jobsite! I would n e v e r do business with them again! Bob Perrow 737-615-3686 read more

These guys were great. I had a leak start with the last big storm and they came out the day I called, found the problem and fixed it very reasonably. They also did some roof maintenance and were truthful about my roof (that pending no bad hail storms I have 5 years to replace it- very good to know!). They also do other remodeling work and flooring- I'm betting they are just as good at that! read more

Fast reliable crews and work done was exceptional. I would highly recommend Knowater Roofing for your roofing needs. Their work was quick and exceptional. Now on the other hand, please be careful of what is "covered" in as far as the certificate of completion is concerned. We received our Certificate of completion and there is one major discrepancy that I brought to Luke's attention. Just for the record, Luke, I do not appreciate the "F" Bomb being dropped on me during a phone conversation. I can see why our insurance agent became irritated. He became irritated the same way as i was during our conversation. The work on the roof and fence repair were great couldn't ask for better. The book keeping aspect of it though, has a bit left be desired.It does not matter if you have been in business for 5 years or 100 years the only way to keep good customers and hope for a favorable review is to NOT cuss them out over the phone. My wife was under the back patio and she heard you on the phone from over 50 feet away. Just saying. I will gladly entertain a face to face explanation of the bill when I hand you the final insurance check. Great roofing company by far. read more

Extremely unprofessional. I called their number and was instructed to leave a text. I could see this becoming an ongoing challenge in communication. Particularly if there were an issue regarding a call back to coorrect something after completiin. I also learned they have ni business address. Shaduy and nit worth your time. read more

These guys are a one stop shop. They do a lot more than just roofs. They installed my beautiful new wood floors, repaired some damage to my kitchen wall done by a different contractor and installed my new back splash. The crew is very friendly but constantly working. They cleaned after themselves too. I'm having them back to do some painting for me in the spring. Very satisfied. read more

We had these guys come out to fix a leak in our roof that had caused some damage to our guest bedroom ceiling as well. They gave us an estimate to do the roof repair and the ceiling. They came out the next day and did the roof repair and said they would be back the following weekend to do the ceiling. This was at the end of February. This is now the end of March and they never called or came back to fix the ceiling. Now we had another good rain Tuesday night and we called them Wednesday morning to come back as the repair they did was now leaking again in the same place to include leaking into the guest room. I too was instructed to leave a text, Luke did call later that morning and said he'd be out that afternoon and was I going to be home all day? I told him I would be and waited for him to show up. It is now Friday and I have not heard a word from Luke or any of his crew. Totally fed up!! Seems all he could tell us the first time is how busy he was..don't book a job if you can't get to it Luke...unprofessional!!! We will get the repair done with another company!! read more