Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

Wow. Do not buy from this company. I had to report them to the Better Business Bureau. Got a…read morehole in my liner from FIRE ANTS, and just wanted to know if it was under warranty. They would not respond and LIED in their response to my complaint. Stay away!

I have been watching this company build a pool in my neighbor's yard. The employees are…read moreprofessional and friendly. They answer questions and explain the process. During construction, they keep the job site neat and orderly and take steps to minimize the existing yard. I will provide further reviews as the process progresses. This company is legit and professional. If you are considering a pool, I recommend contacting Practical Pools & Ponds. Lori will answer your questions and provide guidance as well as a great quote/

Responsive, reasonable prices and provides excellent service. Lori and her team are a top notch…read moregroup.

The pool service is always thorough and timely. I have called them for assistance with specific…read moreissues that were quickly address. Blaine is very helpful.

For a long time, I didn't share this story publicly. But after 2.5 years, it feels important to…read more What was supposed to be one of the most joyful parts of building my dream home - adding a pool - became one of the most stressful and disillusioning experiences of my life. I hired a contractor who ultimately harmed multiple families financially (at least 4 families that we know of, for well over $100k), leaving behind unfinished work, exposed foundations, and unanswered questions. I was forced to take legal action, which is never fun and always costly. As everything unraveled, it became clear that this situation went far beyond poor project management - permits were tied to someone else's license, there were overlapping companies, and layers of deception that only became visible once the damage was already done. One moment I will never forget: this contractor stood in my backyard talking to me about "leaving a legacy" for his children - with his sons right there. After signing the contract and waiting months with no progress, my follow-ups were sometimes met with photos of extravagant vacations offered as explanations for the delays. At the time, I didn't fully process it. With the clarity that comes from time, those memories land very differently now. I can't say for certain, but if I were a betting woman, I would bet that he took multiple family's life savings and had a blast....then, of course, declared bankruptcy when things started to catch up to him. All of this happened while I was recovering from a spine injury. I was physically limited, emotionally exhausted, and trying to protect something I had worked my whole life to build. There were moments when I genuinely believed my home might be permanently compromised. A massive hole was dug, my foundation exposed, and then everything stopped. Equipment disappeared. Communication was nonexistent. I was left to figure out how to move forward with the ticking time bomb of having an exposed foundation on my brand new home. And yet - amid all of that - there were people who restored my faith. A structural engineer, (Matt Ingram, an AU grad!) who had also been left unpaid, stepped in and helped me understand what had happened. He offered guidance, critical information, and support simply because it was the right thing to do. After an exhaustive search for a company willing to take on a complicated situation (I know this will come as a shock, but no one wanted to touch this situation with a 10-foot pole), he connected me to Cox Pools of the Southeast - truly a turning point in this journey. I want to specifically thank James, Robert, and McLane. Construction projects are never perfect, but integrity shows in how challenges are handled. Cox Pools, based out of the Dothan area, drove up to Auburn, listened to my story, stood with me through a lot of tears, and gave me hope when I had very little left. They were my hail mary. They were honest, communicative, and relentlessly solution-focused. More importantly, they treated me and my home with genuine care and respect. They delivered a pool that was quite literally out of my dreams. They stepped into a situation they didn't create and helped transform it into something safe, beautiful, and thoughtfully built. What began as a "want" ultimately became a necessity for my healing and recovery, and they understood that in a deeply human way. This experience cost me a lot of time, money, health, and peace of mind - but more importantly, it also reminded me that good people still exist in this world. Cox Pools not only created a haven for me, they also healed a piece of my soul that was so broken from this process. If you're navigating a construction nightmare, first and foremost, I'm so sorry. It is brutal and exhausting in ways most people don't see or understand. Trust your instincts, document everything, and don't give up. And when you find the people who do things the right way, share their stories. (I should add, before working with Cox Pools, I also met with The Backyard Experience Pools and Spas - Eric was so incredibly kind, helpful, and honest - and they earned my pool maintenance business). This pool is more than a finished project and a dream realized. It's proof that integrity will always matter, that there are wonderful people in this world, and that sometimes the hardest detours lead you exactly where you were meant to be. Looking back, I truly believe that if the original project had been completed the way it started, my home may not have been safe - and I would never have met the incredible team of folks that ultimately made this possible. All this to say, if you need a pool...contact Cox Pools. You won't be disappointed, and you won't have a "typical" construction experience. You will be met with the utmost professionalism, folks who take immense pride in their work, clear and honest communication, and a team that truly stands behind what they build.

We just had a small hole in our pool patched by Panhandle Leak Detection. Our compliments to the…read moreteam of Tyler and Tony on a job well done! They arrived at the scheduled time, answered all our questions, and provided us with a good understanding on how they would conduct the search and repair of the leak. Even though it was a cold January day, the job was not rushed at all! A professional and friendly crew that provided a quick and effective repair! We'll use Panhandle Leak Detection again and highly recommend this company to everyone for your pool leak detection and repair needs. Don P Niceville , FL

the leaks your company missed the first time!…read more Honestly, why would I trust your company to do quality work a second or third time? when you couldn't get it right the first time? I paid over $500 for the inital leak detection service and was assured there were no additional leaks and they are unsure why my pump was sucking air . That turned out to be false with pictures, videos saying otherwise your incompetent! At this point, I'd rather of just had a have a refund of $175 I paid for the re-diag from doging phone calls to incompetent to the max I wouldn't trust them to add chlorine to the pool blocked me on Facebook rather than make things right do not use this company services

Would like to preface with I have used this company for quite some time without issue. Today after…read morethe pool cleaners left I went to check on the pool since last week my add salt light remained on even after being "serviced". The pool was not properly cleaned with lots of sand left on the bottom of the pool. I called the owner to report this and the owner said if you don't like it then find another company. I pay 190/month and the owner said you should buy a vacuum, I asked why when I pay for pool cleaning service to which he said vacuuming isn't always included. I asked for a breakdown of what is included and he said there is a checklist but that it wouldn't do me any good. I told him not to charge me and to cancel my service and his reply was there is no contract and that he was on the road driving around without information on my service. The website states monthly cleaning starting at 99/month. I pay almost twice that and my pool is still dirty. What a shame their service has turned into this. Rude and unprofessional...beware!

We purchased a home with a pool that had an Affordable Tree Lawn & Pool Service sticker on it so I…read morecalled and asked them to come out and show me how to work everything since I didn't know much about pool systems. Bo came out and showed me the operation of the pump and solar heating system and recommended a Hayward pump, which he sent me a link to so I could get the best price. He just installed it and it is so quiet and the job he did was top notch. I highly recommend this company. They are responsive to calls and show up on time. They are also very polite and super knowledgeable on pools.

We purchased a home that has an inground pool. We are not knowledgeable with in ground pools…read more I received a few recommendations off of NextDoor for Coastal Living Pools, with Mr. Kris Giles when our pump stopped working. I had called a few pool companies and Mr. Giles was the only one who seemed very knowledgeable. My issue was a pump has gone bad leaving my pool a very dark green and non functioning. He came in, changed out the pump to a newer model, changed some of the PVC tubes, cleaned my pool until it was crystal clear/pristine. He made sure the chemicals were correct and checked back in with me every few days to make sure it was going smoothly. I will also say he ended up being more fair in price. Other companies were going to charge double what he did, and I did let him know, but he was genuinely more concerned with everything working correctly more so than the money. I ended up needing to call again because I couldn't figure something out with the pump (about 2 months later) he came right back out, fixed the issue, and was more than reasonable in price. I will only contact Coastal Living' Pools!

excellent service! arrived on time very professional and affordable Definitely using them again.read more

I recently purchased a home with a pool in Gulf Shores. I have had a pool before, but I'm a…read morepart-time resident so needed to find a reliable pool service. Rusty with Island Pools has really impressed me. He provides you with images of your pool chemical levels and everything else he works on. You don't have to guess about your pool condition because he sends you a video! Last week there were seven people in my small pool and it is sparking clean. Thank you, Rusty!!!

My pool pump motor went out. Called Rusty at Island pools. He said no problem. After the motor came…read moreRusty came over and took care of it. Thanks Island Pools!!