I have been watching this company build a pool in my neighbor's yard. The employees are…read moreprofessional and friendly. They answer questions and explain the process. During construction, they keep the job site neat and orderly and take steps to minimize the existing yard. I will provide further reviews as the process progresses. This company is legit and professional. If you are considering a pool, I recommend contacting Practical Pools & Ponds. Lori will answer your questions and provide guidance as well as a great quote/

Responsive, reasonable prices and provides excellent service. Lori and her team are a top notch…read moregroup.

i spoke with Ricardo Chavez at my property about installing pavers on the entrances of 2 driveways…read more we agreed on cost, which was great since the pavers were on site. I paid fees to my POA and waited for them to begin. 2 weeks later there was a miscommunication and a Shovel operator began digging up entire front area instead of the driveway entrances. i explained we just wanted the entrances. few days later the material was delivered in a trailer and placed on top of the needed gravel for the base to begin. after several calls the crew finally showed up to begin on the left side. They fug up gravel from the existing driveway to the hard surface. I stopped them and was told they needed it. They were supposed to supply all material . They filled in the hole that was dug out when they could have used the same material that was dug out Instead of my driveway gravel. They added fabric and base in top then began laying pavers. They did a nice job except the ends should have been curved out after we talked about that. I had it straight so I told him to curve as they normally do. they told me they would replace the driveway gravel used. More material had to be delivered but I would have to pay another impact fee and the other driveway was not prepped and ready to begin the work with pavers on that side. I spoke to the foreman, Pedro, he said they would return maybe Tuesday. I waited all week made many attempts to reach Ricardo Chavez and his son by texts then email . No response at all. They removed the trailer and their Outdoor Hardscapes Sign and we have heard nothing from them. I have tried every way to reach the company with numbers we have but nothing. My front property is left in a mess! I purchased polymeric joint filler sand and filled it myself with help of my yard help. They had playground sand to fill the joints and I would not allow that. The pavers joints have to be filled with proper polymeric joint filler or a comparable product to set the job. At this point I have to hire someone to take over the job. Clean up the mess fig out the other end fill and prep to begin laying pavers. I would understand had he told me they would be back after another job finished or had responded to my messages or email but we got zero response. Ricardo never came back to check anything they just pulled out and have not returned. I would not recommend this company! Maybe they have done beautiful work for others but this treatment is unit right. My husband has advanced Parkinson's Disease and this has caused more stress. we only had a verbal agreement but my neighbor was present when we spoke. He seemed very nice and professional but what they did to us is just unbelievable. No explanation - nothing. Proper communication and a written contract to agree and approve is important snd I did not get either. Ricardo seemed to be very nice and I am disappointed that this happened. live and learn. .

From the owner: Enhance your property with expert pavers, retaining walls, epoxy coatings, and concrete services by…read moreOutdoor Hardscapes Inc in Orange Beach, Alabama.

I don't think he knew what he was doing, our pool never looked clean from the first time, then just…read moreup and quit on the day he was suppose to be there and gave some lie about not doing his business anymore, but clearly it is. But it is ok I was looking for another pool company anyways so he saved me the trouble of firing him! :)

I was sad to find out that Knowles Pool and Spa closed but even upon sharing this news, Jason…read moreKnowles took time to help direct me to a resource that could help solve my pool problem. Best wishes in your future endeavors!

Highly UNprofessional! Arrive for initial consultation and…read moresaw the pool company that was installing the new liner and made an assumption that we had hired another Pool cleaning company. She left without meeting with us to explain the situation.

Jessica attached my pool with severely out of spec chemistry, algae growth, black mold and other…read moreissues. She brought the pool back to crystal clear and blue with one extensive treatment. She is knowledgeable and reliable. I wished I had changed pool services much sooner now that I know what a well serviced pool really looks like!

Don't let their professional facade fool you. This company puts on a great "dog-and-pony show" of…read morecompetence and patience to earn your trust, but the moment you are signed up, the price gouging begins. They even pretend to be overbooked, acting as if they are doing you a massive favor by "squeezing you in" or adjusting their schedule to accommodate you. We paid $300 for their "Deluxe Service," which was marketed as a proactive, comprehensive inspection. Despite this "thorough" check, the system failed within 48 hours in the exact area they were supposed to have serviced When we called them back to address the oversight, the "warranty" they claim to provide was non-existent. Instead, they charged $155/hour (a rate significantly higher than industry standards) and utilized predatory "flat-rate billing blocks." This meant we were billed for 3 hours of labor for a job that took a fraction of that time. When you add their 50-75%+ markup on parts, you realize you are now paying 4x-5x their initial visit price because they have you over a barrel Key reasons to stay away: Failed Inspections: Their "comprehensive" service is a facade. They failed to identify basic issues during a paid maintenance visit, then charged a premium to return and "discover" their own oversight. Predatory Billing: They require your credit card upfront so they can process the invoice immediately. This is a tactic to bypass any billing disputes--they take your money before you even have a chance to contest the unreasonable hours or egregious markups. Zero Integrity from Management: When these failures were brought to their attention, there was zero accountability and no attempt to make it right. They hide behind silly excuses rather than standing behind the quality of their workmanship or promised warranty. Do yourself a favor and find a reliable, honest plumber in the area. There are several of them, and this business unfortunately isn't one of them. Finally, don't be fooled by their public response to this (and other) reviews; they are experts at explaining away their incompetence and unprofessionalism with corporate-sounding excuses. Don't fall for it -- their lack of transparency, accountability and professionalism speak for themselves.

Y'all... plumbers are the real MVPs!…read more I had a customer overfill the toilet (yes... with that ). It was absolutely disgusting -- I tried to handle it myself but nope, couldn't do it. I have a strong stomach, but apparently not that strong! GNG Plumbing came highly recommended, so I gave them a call, and let me tell you -- they were at my place within an hour and jumped right in like it was no big deal. They were friendly, professional, and totally unfazed. I was seriously impressed! They turned a nightmare of a situation into a quick, clean fix. Great customer service, fast response, and true professionals. I'm beyond thankful -- and I'll never take plumbers for granted again!

I recently purchased a home with a pool in Gulf Shores. I have had a pool before, but I'm a…read morepart-time resident so needed to find a reliable pool service. Rusty with Island Pools has really impressed me. He provides you with images of your pool chemical levels and everything else he works on. You don't have to guess about your pool condition because he sends you a video! Last week there were seven people in my small pool and it is sparking clean. Thank you, Rusty!!!

My pool pump motor went out. Called Rusty at Island pools. He said no problem. After the motor came…read moreRusty came over and took care of it. Thanks Island Pools!!