Went here after double knee replacemen. What a mistake. Most of staff could care less and food is…read moreawful. No response or interest after I completed survey listing complaints and ways to correct then.

Wonderful place. Everyone is very helpful. The admissions department was so nice. I would…read moredefinitely recommend this facility to anyone.

The staff at Arbor Terrace are helpful and get your needs met timely. Erin and her staff are…read moreexcellent with providing activities to the residents. They are motivated and get the residents engaged, which is good to see.

I cannot express how much I love this facility. My mom has been there 11 months and considers this…read moreplace home. The grounds are beautiful and well kept. There are plenty of activities to keep mom occupied. The staff is exceptional!! They are courteous and respectful. Mom feels safe and that makes me happy.

My mom is there. When I try to get a simple answer of when she should be ready for her ride to the…read moredoctor, I don't get an answer. That's one thing. It's like they don't know and that bothers me. They are very defensive in lots of things. Like one time she said we've had chicken for three days straight and I simply asked, did you feed the residents chicken for three days to the staff. Their answer was well at my house we have it for all week long. I should've said but you're not paying over $2000 a month. It should also be a simple hi hello when you come there to visit and there is no rapport. A very cold place. When you work with elderly you know they can have good and bad days. Get with it and if you have to let some of the staff go by gosh do it. Plus they want you to write a review right away and that's not how it works. The first review I wrote was right away and I regret it. Reviews should never be until 2 to 3 months later!

My Mother in law is a resident there. The Staff and Administrative Office is completely…read moreincompetent. It's impossible to get anyone to help you. They allow other patients to steal. They have dementia they can't help it. She's dirty and has went down hill since she was moved there. Don't put your loved ones there. It makes me wonder if she gets her medication on time.

I am a daughter of a former resident: Disappointed that this…read moreplace is now either short staffed or else significant motivational issues driving lack of responsiveness unless family creates a stink. It used to be better. Started going downhill in 2018. Look around. I deeply regret I was not able to sit on top of management and medical staff to ensure my sweet mom was treated with respect and consideration. Custodial care was inconsistent and several times was left in nasty briefs for more than half hour after reported. Meaning it was even longer from the event. Bruises on legs went uncared for until family complained. Why? Their doctor and medical staff overlooked her decline and did not attend to the problems we were seeing and trying to get addressed. Blood tests (requested/ demanded by family) the last week of her life showed her at a higher level then others her age, but yet she was declining. Why? She was alive and then she was dead. Don't waste your money on that medical team. Don't let your loved one die alone in this facility. How heartless. A true lack of responsibility to the individual and the trust of the family.

From the owner: Specializing in: - Nursing Homes-Skilled Nursing Facility…read more- Assisted Living & Elder Care Services - Assisted Living Facilities - Retirement Communities - Retirement Apartments & Hotels - Nursing & Convalescent Homes

Our father was found with no sheet or even mattress pad on his bed and a smear of excrement on his…read morebrand new mattress. Worse yet, his skin was not clean of excrement. Who's running this facility? Aides can't be everywhere at once, but patient hygiene is a bottom(so to speak) line issue at a care facility!

Owners are very involved, and the new leaders are extremely caring more than you could ask for…read more There's no "corporate" feel here; instead, there's a genuine focus on care and enhancing the quality of life for seniors. I highly recommend this community.

Our experience with Autumn Care was extremely poor. During such an emotional and stressful time we…read morefelt taken advantage of and cheated. None of the information we were given verbally matched up with the paperwork received. When we attempted to cancel prior to the assessment our deposit was cashed and we were told there was no refund available, even though they admitted the information we received was incorrect. Our attempts to reach the owners have been met with total silence. Please don't make the same mistakes we did in trusting Autumn Care.

They have thrown 2 senior citizens out in 2 months. Some of these people have no where to go. They…read moreare about to throw out an older gentleman, for being "complained" on too much. This man is extremely friendly, and means absolutely no harm. He has no family, be has nowhere to go after he's kicked out. This is ridiculous. They also run out of food daily for residents.

The people who work and live here are the only thing that makes this place ok. The overarching…read moreadministration of "Holiday Senior Living" Corporation is worse than terrible. Decisions are made based solely on the bottom line ($$), not on the comfort, ease and enjoyment for older people.