Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

I bought a new truck from this dealership and boy what a big mistake that was. I will never buy a…read morevehicle from this business again I will not take my vehicle to get it serviced here. I have a free oil change because I bought a brand new truck six months ago, and I will not even have them do an oil change. So I purchased a pretty expensive truck from these people and I brought it home.... it was late and dark so i made some dinner, took a shower and went to bed. The next day I go to start the truck up all excited to take it grocery shopping and I noticed a dent and two big chips on the door jam and a small dent on a lower passenger side door ... I must've not seen it when I bought the truck.So when I bought the truck the sales person told me I have a one year dent and scratch protection warranty, which I'm beginning to wonder if they did that because they knew that the truck had damage. So I called up about the chips and the dent and the sales man wanted to just buy me a bottle of touchup paint and have it be done. But I talked to the sales manager, and he manned up and fixed the flaws. So the dent was fixed, which was no big deal and the big chips which they actually had to paint part of the cab over. Fast-forward six months I was washing my truck..... now it only has 1400 miles on it. I noticed a small dent on the passenger side door by the door handle. I call up and I spent two days about 2 1/2 hours on the phone going back-and-forth between the Ford dealership and the Kock collision center across the street about how to fix this dent Now I have a one year dent and scratch warranty. Remind you. It was like pulling teeth to get these people to even look at the issue. Kock collision and the Kock dealerships do not seem to know how to communicate to one another you go to one and they tell you gotta get approval from the other and then you go to the other and they tell you to get approval from this person. I have this all documented and actually called Ford corporate but nobody wants to do anything so all I can recommend is do not use this business and I won't even be buying another ford again after this.

Koch 33 Toyota rental…read more What a great experience from the beginning of booking the Rental Vehicle with Brigette & Deb. To picking and dropping the vehicle off with Mylinh. No hidden fees like other well known car rental businesses upon pickup. The price quoted to me was the price I paid. So glad I learned about Koch 33 Toyota Rentals. Thank you

No way I'm giving your establishment a 5 star review with Bridgette's attitude.  She charged me for…read morean extra day while never explaining to me when it needed to be returned. Her attitude brings a 5 star review ( we had Josh who was fantastic) like to give Josh a huge Shout Out, to a one or two star review.  When you bring your car into a dealership for work having someone that show compassion can ease the issue you are going through. When I rented the car it says I left at 8:58 Wednesday that's the time the transaction started I left at 9:30 . I brought it back at 10 am Saturday after hearing the car was fixed . We were there at 10 am and waited in line while Josh finished with a couple in front of us.  Then Josh went through what was owed and even went above and beyond recommended ways to prevent this from happening again.  I get to the check out at on the rental side and hand in my keys to Bridgette. She asks me where the car is and I said right there in the bay. She jumps up, saying oh they don't like that and ran into the shop to move the car. Right there It felt like I did something wrong. No hello , no good morning.  Then the bill came it showed 3 days rented. Which I thought was fine signed and got into my car. My wife noticed that instead of charging for 3 days I was charged for 4 and immediately went back to the counter to speak with Bridgette. She told my wife he should have been here on time if he didn't want to get charged for the extra day.   That's not a 5 star answer or experience. She was rude and condescending.

I give this dealership 5 stars my sales person Jade Wu was so wonderful I'm grateful for her she…read morehelp me pick out a vehicle and I fell in love with the 2026 Nissan kicks she's a great nice caring and I appreciate her I came here with my mom and all of the Kelly nissan crew is wonderful as well rob u the best! Jade thank you for giving me my new suv 2026 Nissan kicks please see her if u looking for a vehicle come to Kelly Nissan!!!!

Careful buying a used car here!! They claim their vehicles are "certified" but I guess doing an oil…read morechange is all you need to do on a car for it to be certified by them. They sold my mother a car with a broken seat belt and let her drive off the lot knowing that. They also claimed that they replaced parts that never got replaced. The sales team is disgustingly unprofessional. I definitely recommend taking the vehicle to an actual garage to get looked at before purchasing! I've purchased over 15 cars from dealerships and this is by far the worst dealership I've had to deal with.

Don't ever go there to get an inspection bc they will rip you off. They suggest you need repairs…read morethat you don't need & will charge you a fortune for any repairs. I have stopped going to this place when their suggestion for repairs would have csot me over $2500. In this unstable economy this place looks to rip people off bc they are not selling enough cars. If they only would realize the more dishonest you are with your customers, the more customers you will lose!!!

I had a recall on my 2022 Ram Promaster RV on the backup camera and they took care of the problem…read moreand rotating my tires at my request. they were helpful and very courteous, especially Amber.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

They charge you expensive diagnosis, and you end up with them replacing one part after the other…read moreanyway. They leave you with a large bill without solving the problem and nobody cares. They don't know more about your car than your local garage and there is no appreciation of your business or loyalty.

I celebrated the first day of Spring by buying a Buick Encore from Star Buick…read more I hadn't had a new car in 25 years so I was very leery of dealerships and salesmen. That feeling was gone the minute I was introduced to Marcos Nascimento. Marcos greeted me with a sincere smile that didn't leave his face until I waved goodbye. Marcos escorted me to his office, and after offering me a beverage, listened very carefully to what I wanted. When we went for a test drive, he knew and explained every feature of the car. He answered all my questions and even some I didn't think to ask! After the test drive, we went inside to discuss numbers. Marcos explained my financing options, I told him my budget and he gave me an excellent deal. Marcos kept me updated the entire time the paperwork was being processed. He made sure I was comfortable, offered me refreshments and chatted with me while I waited. Once all the I's were dotted and the T's were crossed, we went outside and he took a picture of me with my beautiful new car. Then, instead of just sending me on my way, Marcos took the time again to show me the features of my car and to help me setup my OnStar, online Buick account and my Buick phone app. Before I drove away, he made it very clear that if I had any questions or problems at all, to let him know. I have never had a better experience buying a car than I did buying my Encore. Marcos, along with the other staff, was friendly, helpful and courteous. I am already telling everyone about the great experience I had, how wonderful Marcos is and that he is the man they want to go to if they're in the market for a new car. When it comes time to buy another car, it will be Marcos Nascimento who I will go see.

Applied for credit online, did a trade in value of my car with an added 100 some miles extra. And…read morethey gave me a trade in offer of 27,056 to 27,478. Star did it thru their site, and I'm second owner with under 2100 miles and they only wanted to offer me 26000. Below what my trade in that they originally quoted me at. And I was at Star Hellertown with CJ Landis the night before and he offered me 29000. So no, I won't be back. Because they are liars and they don't follow thru on their word on program they use.

A BIG thank you to everyone here at Car Max in Easton. Big shout out to JOSH & HUNTER and CESAR,…read moreI'm def not the easiest to deal with. And they were beyond patient with me lol. They took care of everything. We had a few little hiccups. That was not there fault and they took care of every single one. Some times things aren't always perfect and they made sure it was perfect. From Trading in my Car to purchasing a new Tundra. They made the process so easy. I highly reccomend this dealer ship for there professionalism and help!!! Maciej

If I could give 6+ stars, I would…read more I recently bought a new car from this location and the process was the quickest and most simple experience I've ever had (after 6+ months of looking for cars and various dealers across PA and NJ). James was my sales associate and I can't speak highly enough about how thorough and prepared he was. After purchasing the car, I noticed a leftover residue on the trim (likely from the detailing process) and within an hour James had already coordinated a service/detail inspection and followed up with me several times prior to that appointment. At the time of my service/detail appointment, Ethan was fantastic, walking through all the steps/process and keeping me updated of their plan. Rather than keeping me sitting around the waiting room, they got my lyfts to and from my home and continued to check in with me (even as far as sending me photos of the repair itself)! When I came to pick up the car, they inspected the repair with me to make sure I didn't have any other concerns, and went as far as to take my car through the car wash and top off with gas before I left, which I have never had a dealership (private or corporate) do before. Additionally, as part of my Maxcare plan, the repair was covered with no cost to me. I have owned cars through Carmax before from different locations, but they (and other local dealers) should take note of their commitment to customer service, hospitality, and going above and beyond. Truly could not have made any of the car buying and service repair any easier, and thankful to both James and Ethan for going a step above.

Excellent service, I used the online scheduling and it was flawless. They didn't try to sell me…read moreanymore work and did exactly what I wanted, four tire alignment, in a timely manner. The price was very reasonable and everyone I dealt with was knowledgable and .pleasant to deal with. I recommend their service department for anyone who knows what needs to be done to their car and wants it done right. Mark S.

Using my boyfriend's computer to leave this review regarding my recent experience at Brown Daub,…read moreHecktown Rd, Easton PA. I picked up my pre-owned Jeep today, and the experience I had, from start to finish, was commendable. I was greeted by Richey last week as i entered the sales floor , and he treated me with the utmost respect as I was a first time customer at this dealership, looking for lease end options on my current vehicle. He explored and reviewed several options with patience and professionalism . I highly recommend this dealership, as well as Richey in sales, and Ryan in finance as well, who was able to listen with respect and find the ideal situation that worked for me. Special thanks to Luis for having all the paperwork in order, and have the day of delivery signing a breeze! Many thanks to all, Faith Allentown, PA

Overall this dealerships is bad. I purchased a car from them a couple of years ago and wasn't…read moreimpressed. I found items from the previous owner so it wasn't "detailed" like they said. And when it came to getting service work done or ordering parts it was even worse. I paid them $400 for a diagnosis and they told me nothing. They said I had to perform my own tests on the vehicle and figure it out. Then when I ordered parts they never placed the order so it came a week later then necessary. You have to hold their hand to get what you need and they make everything difficult. Don't recommend.

I recently leased a vehicle, being apprehensive and overwhelmed at first, believing it would be a…read morestressful and unpleasant experience due to the unprofessionalism and rudeness I have encountered in the past. I was referred to Koch 33 Volkswagen in Easton, PA by a friend and I couldn't be more grateful! I had the great pleasure of working with Bella Cuevas in the Sales Department and Steve Douglas in the Finance and Insurance Department. The team at this location were absolutely wonderful! They were very professional and caring. Both Bella and Steve were very attentive and extremely patient, working with me for over a week until I was satisfied with my vehicle. I never felt pressured nor stressed and they gave me the time to process my options. They made the entire process painless. I couldn't be more grateful! Thank you so much, Bella and Steve!