Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!! Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You read more

Koch 33 Ford - Car Dealers Near Me - Easton, Pennsylvania

I bought a new truck from this dealership and boy what a big mistake that was. I will never buy a vehicle from this business again I will not take my vehicle to get it serviced here. I have a free oil change because I bought a brand new truck six months ago, and I will not even have them do an oil change. So I purchased a pretty expensive truck from these people and I brought it home.... it was late and dark so i made some dinner, took a shower and went to bed. The next day I go to start the truck up all excited to take it grocery shopping and I noticed a dent and two big chips on the door jam and a small dent on a lower passenger side door ... I must've not seen it when I bought the truck.So when I bought the truck the sales person told me I have a one year dent and scratch protection warranty, which I'm beginning to wonder if they did that because they knew that the truck had damage. So I called up about the chips and the dent and the sales man wanted to just buy me a bottle of touchup paint and have it be done. But I talked to the sales manager, and he manned up and fixed the flaws. So the dent was fixed, which was no big deal and the big chips which they actually had to paint part of the cab over. Fast-forward six months I was washing my truck..... now it only has 1400 miles on it. I noticed a small dent on the passenger side door by the door handle. I call up and I spent two days about 2 1/2 hours on the phone going back-and-forth between the Ford dealership and the Kock collision center across the street about how to fix this dent Now I have a one year dent and scratch warranty. Remind you. It was like pulling teeth to get these people to even look at the issue. Kock collision and the Kock dealerships do not seem to know how to communicate to one another you go to one and they tell you gotta get approval from the other and then you go to the other and they tell you to get approval from this person. I have this all documented and actually called Ford corporate but nobody wants to do anything so all I can recommend is do not use this business and I won't even be buying another ford again after this. read more

Communication was great with salesman. Just couldn't work out a deal car was overpriced and the boss Jim has a serious attitude problem.

Do not take your car here for service .They are awful, no one returns your calls, no updates on your vehicle, and very slow service . I have had my SUV there for over a week and still no updates or calls regarding when it will be done . This is ridiculous! read more

Never take your vehicle there for service!! Brought my 2010 F-150 there for a transmission service recently and when I got it back it had a bad transmission leak. Never used to leak a drop before it went there!! Took it back so they could fix it and they tried to charge me $200 just for looking at it and then parts + labor on top of it to fix the leak, THAT THEY CAUSED. And the "transmission service" is misleading too, generally a transmission service includes cleaning and resealing the transmission pan, installing a new filter and changing the fluid. All they did was flush it. 0/10 would strongly discourage anyone from taking their vehicle there for service, unless you like flushing money down the toilet. read more

If I could give 0 stars I would. We purchased a used vehicle and we got a warranty with it and they could not get us in for an appointment until after the warranty was up. They did not even honor the fact that we had a warranty and then went ahead and told us that the vehicle had all of these issues AFTER we purchased it. They wanted to charge us a fortune to fix all of these things. We got nothing done with the prices being outrageous and they STILL CHARGED US HUNDREDS OF DOLLARS FOR NOTHING. I am outraged and warning everyone to NEVER purchase anything from them. They are a complete scam. read more

I purchased a used 2023 Honda Civic from this dealer. I was not informed until all the sales paperwork was signed that there was only one FOB for the car. I was resigned to paying for a duplicate, but attempts by a locksmith and my local Honda dealer to make one were unsuccessful due to something interfering with access to the module that controls the FOB. Koch did offer to have their service staff try to pinpoint the problem, but after a feeble attempt, that indicated they couldn't find any issues. I returned to my Honda dealer, who after 3 hours of troubleshooting, and $600 of labor cost, discovered stereo wiring, installed by the previous owners, was interfering with the cars electrical system. This was on top of the $250 to buy a FOB and have it programed. Several attempts to have Koch reimburse me for the labor cost I incurred fell on deaf ears. Obviously, they don't stand behind their vehicles, or honor their 30 day warranty on used vehicles. Buyers beware! read more

Although I did not purchase a vehicle from here, they have been very patient with me. For that, they get four stars.

Stopped in to drive a pre- owned vehicle on the Ford lot. 2015 Jeep JLUR with factory installed Fox suspension lift. Photos on line and description looked very good. Driver seat had a large tear on too that was not referenced either in verbiage or pictures online. Salesman said they would fix it, no problem. Took it for a test drive. Something was clearly wrong with steering stabilization and it was near impossible to keep the vehicle within the lane at highway speed. Returned and informed salesman of the issue and that the vehicle should not be showed or driven until issue was resolved. Sales manager pushed hard for a sale and said they would fix the front end "if I bought the vehicle first." I politely declined and left. The next day the Jeep was still for sale, only $4000 cheaper. I ended up buying a 2018 Jeep JLUR from a reputable Jeep dealer in Penargle, PA (Dotta Jeep). I have worked at an Auto Group and have never seen this level of shady sales tactics from a large auto group that I encountered at this dealership. Given their lack of vehicle checks and completion of required repairs prior to selling them, I would not consider this dealership again and cannot recommend Koch unfortunately. Its a shame as they are a long- term dealership in the area. read more

BUYER BEWARE Koch gets in new vehicles, drives them a few hundred miles and claims them as used so they can CHARGE AS MUCH AS 55% ABOVE MSRP set by Ford. I would never give them business based on these practices. read more

Koch 33 Ford - Car Dealers Near Me - Easton, Pennsylvania

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Ive stopped by 3 times. Every single time the salesmen couldnt be bothered to help someone. They wanna throw sass around. Service is almost as bad. they tell you that you need tires on a car with 12k miles. Leave trash in your cars, And dont answer the phones for nada. read more

they ran diagnostics and then never connected the valve so they wanted to charge an additional diagnostics. never go here. never given updates and sat in the waiting room for 6 hours to be told they couldn't finish the car. no communication read more

thank you for sending a set of clutched to sea breeze ford. the tech is excited to have the parts to finish the trans overhaul

While i got a decent price on my vehicle... I'm VERY disappointed in the customer service of this dealership. I bought my vehicle in June, At the end of August and I still do not have my permanent registration. I have made several calls regarding the issue, and was assured that it would be sent out that day. Still nothing. I spoke to the service manager today who is going to "look into it" As for service, i bought a used vehicle, and i get it sometimes there are issues. I had an issue i. Which my temperature gauge was showing the vehicle overheating i took it in, was told it was fixed. I left the dealership and the issue happened again. When i went back i was told by the service writer that i was "crazy" (his words) and nothing was wrong. This issue plagued me for 8 months, and now it is fixed and not by the team at Koch 33. Beware, i was not impressed and will not be back for sales or service. read more

If I could give this no stars, I would! I purchased my leased vehicle from them on 4/10/19 and as of today, they still have the money for the car, but have not paid it!!! (I'm glad I checked to see if it was paid off or not!!) The first excuse was because they "forgot to have me sign documents" and "didn't anyone contact me?" NO ONE EVER CALLED ME!!! When I went in on 4/24/19 they told me that it would be paid the next day. When I checked my Ford account yesterday, it was still unpaid and now with a LATE FEE!! I called them again yesterday, 4/30/19 and they told me they were paying it "TOMORROW". I think they are hanging on to the money to get whatever interest that can accrue on my pay off, until they absolutely have to pay it off!!! I left a message for the GM (Garrett Hood) to call me back, and he can't even find the time to call me back, when all his messages to dissatisfied customers is to please contact him. He apparently doesn't want to hear what I have to say! DO NOT BUY A CAR FROM THIS DEALERSHIP ESPECIALLY if you are buying out your lease!!!! You have been warned!!! read more

Purchased a used vehicle (3rd car purchased from Koch). No issues with sales process... however obtaining an extra key was part of the deal we made. Two months go by. Turns out they never ordered the key. I give them a week+ to get the key and scheduled an appt. I show up. Wait 3 hrs only to be told they don't have the key. Speak to sales manager and get into heated argument because I want them to just give me the value of the key and I'll take my business elsewhere. He says he doesn't have to do anything for me or listen to my complaints and walks off even though the key was part of the flipping deal. Service managers step in and try to fix things by finding key at other dealer and expediting getting it here and cut/programmed. Kudos to them. I'm never doing anything with Koch ever again and will always steer people away. You lost a customer over an extra key. Way to go, jackass. read more

Truck service shop at Koch 33 Ford provided excellent service. Our class C motorhome developed a grinding noise coming from the rear and we were away from home. Even though the truck shop was busy, they went out of their way to accommodate our emergency. Everyone we dealt with, from the service desk associates to the truck shop mechanics, was friendly and helpful. They were able to get the work done way ahead of their projected timeframe. Our motorhome was fixed right and the warranty paperwork handled efficiently. We are not related to anyone in the organization-- before this, we had never even heard of Koch 33 Ford. Over the years we've been "down the dusty road" with RV dealers and mechanics-- seen good and bad. Our experience at KOCH 33 Ford was totally positive-- especially the truck shop. We highly recommend them. read more

I am currently on my 4th hour of waiting in the service department. I brought in my husbands truck for service and NO ONE has communicated with me. I had to seek out the service technician the first time and my husband had to call to get answers the second. I understand covid slows things down. But covid should not impact the paying customer by making them wait for 4 hours (still counting) without any communication unless they sought it out. That's wildly awful customer care and I'm honestly disappointed in how this is going. Communication with the customer is a key part of business. read more

we bought a Ford 150 from here last summer. Just brought it in again to be serviced and inspected. Brought it in last night for a 10:30 am appt. Just called and was told they haven't even touched it yet that they were behind and still working on yesterday's cars! Unacceptable! I live 49 minutes away. This is the second Time this happened. Last time they never even did one of the two things needed. 0 for customer service! In the future I will bring it to a different Ford dealer and needless to say we will never purchase from them again. read more

Never did I feel so humiliated and treated with such a lack of respect. David Walker a Sales MGr at Koch 33 Ford talked down to me like I didn't even matter. He uses old 1980's bully Tactics to try and sell a car. Instead of negotiating a deal, he just wanted to argue publicly with me in front of a lot of people. He showed zero professionalism and was far from being courteous. When I responded to his lines being an educated consumer, he didn't like that he couldn't push me around. Cory Wismer another Sales Mgr acted the same. Over the phone when they called me saying they need to sell 10 more F-150 trucks, he was begging me to come in. I stated that my times was limited and since they are 40 mins away I need to be certain that the trade offer was where I needed it. He agreed to offer me that and said come on in. He greeted me very cold. And sent me off to a Sales Rep and didn't get involved. After getting to my trade he gave me a figure $4000 less. He broke his own word and literally lied to me in the attempt to stop in. After I expressed that his lying made me angry in a calm voice he starts saying he felt threatened and said he didn't have to be treated like that. If he had told the truth and honored his own word, I would have been pleasant and not angry. That's when Cory and David Walker started putting me down and degraded my trade in vehicle and me. Felt like the 80's in Philadelphia with the used car salesman tricks. My advice is to shop around. They are not close to being the lowest price in the Valley yet claim to be the highest volume of F-150 sales. read more

Such a disappointing experience. Met with 2 salesman and a sales manager on 3 different occasions. Had a car all picked out with financing in place. Kept me waiting over an hour and a half to sign paperwork. When I complained about the wait they suggested I not buy the car and just go home. So I did! RUDE doesn't even begin to describe the attitude of almost every employee there!!!!! Very unprofessional. I should have read all the negative reviews before I went there. read more

Purchased new 2020 F150 on Jan 4 2021, noticed last week that my inspection expired in Feb 2021. After my inspection today, the garage technician at my local garage laughed, you just hit 451 miles. The positive out of this was that I did not get pulled over prior to seeing the out-dated inspection. This was a 1st for me (inspection not updated on purchase) but shows you the focus of this dealership. Save a buck! Thanks Koch 33 Ford! read more

Very disappointed with the sales staff at Koch 33. I went in search of used SUV, the vehicle I was looking at purchasing had slight damage to front grill. The salesman was not aware of damage. When the hood of car was opened the air valve intake was 'glued'. The salesman said if I purchased car it would be replaced. I decided to purchase vehicle, HOWEVER, on my very lengthy time waiting for financing, I was given the car fax ... 2 owners, 2 accidents, no second key. The sales supervisor was sarcastic and arrogant. I left without purchasing the vehicle because of this sales supervisor. (I found a car next day at great price.... Kelly Blue book and ConsumerReports are great resources) read more

Had taken in Ford due to downshift issues @40 mph.. thought it was a transmission issue.. service writer called & stated tech checked & found engine misfire.. was charged $180 for diagnostic.. service writer stated needs spark plugs & wires .. now the bill was over $900..with labor cost @ $681..Outrageous!! Asked to speak with service manager but he left for the day.. asked service writer to leave him a message to call me regarding the bill, no surprise I never received a call.. will not be going back to have service work done.. read more

Bought a 2015 Toyota RAV4. The tire pressure sensor light was on and they said they would take care of it. Picked up the car the next day and the light was off. A week later the light was back on so I checked the tire pressures to see if there was a leak. Recommended pressures for these tires is 33 psi. One tire had 39 psi another had 37 psi one had 34 psi and one had 28 psi. I can't believe they couldn't even check the pressures in those tires before they reset the pressure sensor. I set them all at 33 psi a week ago and now it's fine. Hard to believe they want my business after this. read more

Keith from sales was rude. I would not recommend this dealership. Shady pricing as well. Buyers beware.

Not a good place in my opinion. I wouldn't even trust them with a matchbox car. Buying or repairing.

A big waste of time! Koch 33 Ford e-mailed me on my Kelley Blue Book℠ Instant Cash Offer. I said up front I didn't want to waste my time or theirs if I couldn't get $18,000. I drove to Koch 33 Ford and they offered $16,000, $2,000 less that what I said up front that I would consider for taking the time and effort to drive to Koch 33 Ford. Koch 33 Ford found no squawks on my car, but their offer was below the Kelley Blue BookSM Instant Cash Offer of $16,538 and gave no reason for not honoring the Kelley Blue Book℠ Instant Cash Offer. No problem with the salesman, but their business practices will keep me away. read more

Extremely pushy. I understand that obviously the dealership's goal is to have you drive away in a car that day, but everyone at this dealership was so pushy. The salesman asked what price he had to get it to for us to walk away with a car that day, then he had his manager come over & ask us the same thing. I told them that we would not be purchasing a vehicle that day & that we 1. have time to decide 2. have other vehicles we need to look at. Within a day or two later, I received a text message from someone at the dealership letting me know to let them know if I have any questions. Days after that, I received an email regarding the car we looked at & that they can reprice it. I definitely will not be going back to this dealership & would not recommend it to a friend. read more

They will willingly sell you a car that has "known transmission issues." My car has been in three times at least for the same issue and all I hear is, "Ford is aware of the issue but until it gets bad enough there is nothing we can do." Fix the "known issue" and make a repeat returning customer happy. My car salesman.... Justin Shaika... amazing. read more

Please be careful buying a car from here or even thinking of going to the service department. ....Mr. Koch I hope you see this or even read this and if so I would really appreciate a phone call, since no one there is able to help. I keep on getting ...we will call you back. It's been a month since we last heard that. We are absolutely disappointed and disgusted with your service department. I am not going to go into details here, but today after waiting forever to get results from your dealership to fix my husband's car we took our car to another mechanic to get another opinion and the parts that YOUR dealership supposedly replaced to fix his car we're not even replaced! He still has original parts on it. Things that were supposedly fixed with his air conditioning unit bare NOT fixed! And as far as that mechanic could see was that they did not do anything with the air conditioning unit to try to fix it, after we were told that it was closely looked at. You guys took my husband's car for 4 days!! I am livid right now, thinking of how we have trusted you guys for so many years, all the cars we bought, family and friends we have referred to you guys and other customers who might be bringing their cars to your dealership and because they are not mechanic themselves are getting screwed because they TRUST you all! Your service department is telling them that they replace parts but honestly they are not! I'm not even going to go into deep detail of the customer service we have received a Your FORD Service Center, but a Service Manager who is supposed to "resolve things" has no right to scream at my husband over the phone! It's unprofessional and unethical! And he was not the first one! There word to other people before we got to your service manager who are absolutely disrespectful to my husband. I just want you to be aware of the type of people you have working for you. We're also told, no one wants to eat the cost even if your car is under warranty. I mean who says that?! I placed a bad review on your service department and that's when they decided to contact me?! and this was for my car which I am also still having problems with a brand new explorer. Does anyone know reading this review how we could contact FORD themselves and see if we can get some kind of help?? Because we have been dealing with this for almost 2 years and no one has been able to help us at this dealership. read more

Purchased a 2021 Escape Hybrid mid April to tow behind our RV. Paid more to buy from Koch, but they had the car we wanted on the lot, we liked the sales manager and the dealership was closer to home. Sales process was fine and the car is great, follow up with Koch has been terrible. Ordered roof racks which were supposed to come in within a couple days. They did come in, but sales rep ordered racks for a different vehicle. It's been over a month now and the only follow up is when I contact them. Will be in the market for an F150 in August, but would not purchase from them again or recommend them. In the Lehigh Valley area I have found Ciocca Ford in Quakertown to be the best. read more

Sold us a lemon. Complete engine failure. Needed it off the lot that's all. Now stuck with that payment plus a new one!

I bought a 2013 Ford F-150 from Koch in November 2019. I originally wanted as $10k vehicle. Was hard talked into the $20K vehicle because I was sold on it being thoroughly checked and more reliable. Figured double my budget worth the premium price and increased payment. (Koch is really expensive). As it turns out, in the following 7 months I have poured thousands in repairs on this vehicle. Struts. Shocks. Turbo. Coolant leaks. Water pump. Thermostat. All big ticket items. It has left me stranded 3 times and forced me to upgrade my AAA membership to cover the amount to towing that has been required. All this after paying over book value for the vehicle. It's insanely frustrating to purchase a vehicle from a dealership and bleed out on trying to keep it on the road. I attempted to make note of this to the dealership. No really substantive call backs. Further, I took it back to this dealership for the "complimentary oil changes" that come with the purchase of the vehicle. The first was ok, but at the second all of a sudden over $4000 in issues pop up! Seems odd to me?!? Insult to injury is that while so focused on making sure we had big ticket items the dealership did not alert me to the serpentine belt wear. It was apparently so worn it failed about 100 miles after the multipoint inspection, at highway speeds, thus again requiring a tow. Seems to me the belts would be part of a multipoint inspection?? When you purchase from a dealership you expect a certain level of quality and service - you pay the dealer price for that. I have mentioned to the dealership staff several times that this is bleeding me out, and you just get a blank stare back. Round and round we go. Guessing by other reviews.... this isn't uncommon. I wish I would have checked reviews before purchasing and avoided this dealership. After posting negative review the "sales manager" reached out via google. I returned the call, and explained things. I was told I would get a call back. Never did. Run!! read more

As a small business owner I really hate giving bad reviews. Firstly we do love our new truck we purchased in early Jan 2020 and the sales experience itself was great. But after a few hours came the end dreaded paperwork. The gentleman at the finance department really pushed a bunch of unnecessary "extended" warranties. One was a bit of switcher-roo the "free"extended warranty looked exactly like another $3000 one that was speedily double talked in. Tired, hungry and anxious to be on our way we simply signed at all X's The next day after reviewing all the paperwork we headed back down to cancel the extras while being reminded constantly how important they were. The first two went back on to the end of the loan eventually but this third one is in limbo since February. No one will give us and straight answer to were it actually is. Virus or no virus this is months of nothing but the run around. They took my money fast enough! read more

Wish I could give this place zero stars. Worst dealership around!!!!! I could rant for days about my experience please just don't buy a vehicle here! read more

Our experience was terrific. Great customer service and Dakota was especially helpful when we brought our car in for routine service. Thanks! read more

Terrible service. Bought a used Jeep there (my mistake). Just over the year mark and my stock radio now is having issues. Of course they want me to pay about $130 to diagnose the issue, which I already explained as it seems a common issue, and to to say they cover nothing. So be very very careful about these 'warranties' that they sell you. They don't actually cover anything. I'm certainly stuck with the car for now, but I will never ever go back there for service OR to purchase again. Very disappointed. read more

There should be no stars for Koch 33 service is horrible went in for a recall which should have been 2:3 hours spent 6-1/2 hours they charged 400$ for 2 tires that my mechanic charges 400$ for 4 tires this place sucks the service is horrible they couldn't find a tire to match spent 2 hours waiting Milham ford had 100% better service beware of Koch 33 read more

My review is two-fold, the car I got is awesome, however, the finance paperwork has been a complete DISASTER! My ex-husband co-signed on the loan for me, because he was out of state the paperwork had to be sent overnight express...that was not the problem. The problem was, #1, even though they had a copy of his driver's license they misspelled his last name on the application (thus on the credit report & therefore on ALL the paperwork). Also, we made it VERY clear that MY name (as the other signer on the application) and address was to be the primary on ALL paperwork since I was the one who would have the car itself and be making all the payments & be rebuilding my credit. Now one month out the paperwork is STILL not correct and I have tried repeatedly to contact the finance manager with no return phone calls!!! Isn't part of the finance manager's job to ensure correct information on the paperwork?? read more