An excellent service center. The owners do a great job of taking care of customers and ensuring…read moretotal satisfaction.

Pleasant Run is family owned by Galvin who is honest, more reasonable than all the other repair…read moreservices & does an outstanding job with repairs. Twice when my engine light went on he ran a test on the engine within a couple of minutes, identified the problem didn't charge a diagnostic fee. The first time he said it was a computer glitch & said to come back if it came on again & it never did come back on. Who gives free diagnostics and is so honest now a days? As a single elderly woman I really trust & appreciate Gavin & his service. I have an older car & have had it in for several things through the years & they have always repaired & completed it on the same day I brought it in for less than others. They keep my car running in tip top shape reliably. Thank you so much Gavin, appreciate your service so much & your excellent crew!

I've been to Equamotors a few times and I really appreciate their work. Their maintenance and…read morecustomer service. They don't rip you off like the majority of Firestones and, as a woman, they don't treat me like I'm an idiot. I trust them as both mechanics and people.

I don't know anything about cars and I've been burned by mechanics before who have over engineered…read moresolutions to my simple auto-mechanic problems. I just moved to Cincinnati and was nervous about having to start all over finding a good honest mechanic. I will be looking no further. Patrick was awesome! He spent 15 minutes fixing the problem with my car then when I tried to pay him, he declined to accept payment. What a guy! He could have worked on my car for 2 hours and told me that I needed a new flux capacitor or something but he didn't. I'll definitely be bringing my bigger repairs to Patrick.

I've taken my car in for service several times. Oil changes and a/c recharge. I've also used their…read morerepair. The prices for all of this have been competitive. The staff are friendly and helpful.

I had a leak in my tire that was "fixed" by another garage. It kept leaking so I went to URBS. They…read moredid it right. They'll be my go to from now on!

Rodney and Rob are both amazing service managers who work there.. they are highly competent and…read moretake care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill..

I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years…read moreold. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for!

I rarely leave negative reviews, and I understand that older vehicles require repairs and that…read moreunexpected issues can happen. However, my experience with this shop was so disappointing that I feel obligated to warn others. In April 2026, my daughter's vehicle was diagnosed by this shop as needing a transmission rebuild. We were quoted up to approximately $3,000 and told the vehicle would be completed by April 24. We approved the repair because my daughter is a single mother who depends on her vehicle for work. When the shop finally contacted us, we were instructed to pay over the phone and pick up the vehicle from the parking lot after hours. We paid $3,195 including tax. Immediately upon starting the vehicle, there was a loud exhaust leak that was not present when the vehicle was brought in. The receipt left on the vehicle noted a "clunking sound" and that the flex pipe needed replacement. We also discovered missing clips and bolts under the hood. We paid out of pocket to replace the missing hardware and had to take it to another shop to repair the exhaust issue. The clunking noise continued to worsen. When we attempted to contact the shop, the voicemail box frequently stated that it was not accepting messages. Eventually, the motor mount failed while the vehicle was being driven, causing additional damage including the drive belt and crank pulley. The vehicle was towed back to the shop. It sat for approximately a week before being inspected. During the following weeks, we received conflicting information from different employees regarding parts availability, labor hours, repair costs, and timelines. At one point, I was told a part could only be found on eBay for $500. My husband was given a different explanation the same day. After he located multiple replacement options himself, the shop suddenly found a used part for significantly less. Most concerning was that we were never contacted with an estimate or asked to authorize additional repairs. Instead, we received a call stating the work had already been completed and that we owed $1,463. After disputing the charge, the amount was reduced to $1,171.50. The shop also informed us that the mechanic who had originally worked on the vehicle had been terminated. My biggest concerns are: * Poor communication throughout the process * Conflicting information from staff members * Repairs completed without prior authorization or approval of costs * Additional vehicle issues immediately following major transmission work * Lack of accountability when concerns were raised I understand older vehicles can have problems. My dissatisfaction is not because the vehicle was old. It is because of the way this situation was handled from start to finish. After spending more than $4,300 between the original transmission repair, follow-up repairs, towing, and related expenses, we were left feeling misled, frustrated, and taken advantage of. I would not return to this shop and cannot recommend them based on our experience.

I seriously can't recommend this place enough. I brought my car in for transmission issues, and…read morefrom the very first conversation, Tina (the owner) made me feel totally at ease. She's knowledgeable, honest, and genuinely cares about her customers--which is SO rare in the auto repair world. Tina took the time to explain exactly what was going on with my car, what needed to be done, and what it would cost. No pressure, no upselling--just straight-up transparency and integrity. And guess what? The repair was done on time and under budget. My car is running smoother than ever, and I finally feel like I've found a shop I can trust. If you're having transmission problems--or honestly, ANY car issues--do yourself a favor and go see Tina. She and her team are the real deal. Thanks again, Tina! You've got a customer for life.

I had to get a repair on my car. I hit something on the highway that tore up my bumper and…read moreundercarriage. The service I got from them was great. They where fantastic at letting my know how much it would be to fix and how long it will take. They had it repaired by the date they told me it would be done. The car looks great now. I definitely recommend them. The value was good. I have included my before and after pictures.

I ended up at Collision Center of Dayton by accident. I needed air in my tires and was intending…read moreto go to the dealer to have it done. I have a fractured vertebrae in my back and cannot bend over. When I pulled in to ask for a "favor" they could not have been nicer. In the world today, it's nice that people will lend a hand when you are struggling and need the help of others. It was so much appreciated that I had to say Thank You again!

Elsen's Autohaus SAVED THE DAY!! Our BMW stopped working and we were in a pinch on a Friday…read moremorning. We managed to get towed there after calling around and they said they'd try to look today if possible but likely Monday. They called us an hour before closing and told us a walnut had gotten into our car causing the issues!! We were able to pick up the car before the weekend and they ended up not charging us. Thank you for the AMAZING customer service!! Any time we have car issues, we will go out of our way to come back here. Special shoutout to Andrew - thank you again!!!

I will keep this simple. I originally took my 535i to a local BMW dealership for warranty repairs…read more HORRIBLE EXPERIENCE ! Had vehicle towed to Arps and everything from the honesty to the customer experience was great. John communicated with me every step along the way. Even delivered not so good news and explained the why'. Even let me know what to expect in the future. Only place that will touch my Beemer from now on.

I've used Rose service for all my vehicles all the way back to the days of Rose Chevrolet. This is…read morea time tested local company dedicated to serving the community. Recently I had extensive service done on my MX-5 to the tune of $2400. Got the car back and there was a problem. I contacted Rose, talked with Michael, got the car in the next day and out that afternoon. No questions and no charge. Ever felt like the garage was gouging you? Forget that at Rose. These folks are honest and committed. Mazda, Chevy, Saturn, Ford ... I've not taken my Harley in yet. Michael's the guy. jdsimpson

Jim and Phil and their team in service are excellent! Always treated fairly and give us estimates…read moreon what may need to be done in the future but not necessarily right now. They are always price competitive and very courteous. I've had myself and my entire family using them for years now. I have even had times when I start the job myself and could not finish it and brought it in with the parts and they complete the job for labor only. These guys really go out of their way to help out and are very trustworthy.