Customer service is very bad. They seem to not want to help out with services. Talking to one…read moreperson to get passed along to another. Very short on answers

Came in while out of town to see if they could help with a very simple task. I lost a screw from…read morethe wheel well of my Prius on the way from Charlotte to Wisconsin. I came here because my father was sick and he died a few days ago. I am in town waiting for his funeral next Saturday. I thought I'd stop in and get this taken care of today. The employee did not look interested in helping from the moment I walked in. The expression on his face was one that said what the hell do you want?! I explained my issue and he gave me two wrenches which were clearly too small for the bolt head. I went out and tried the larger of the two he gave me saying, "it will be one of these". It was neither of those. I went back in and he had moved on to another customer. I decided not to bother him and just go to another store that had employees who would at least fake their way through a customer service interaction. I see now why this store has such a bad Yelp score. Save yourself the time and go elsewhere.

Bought a new Yamaha VX waverunner. I was told that after 10 hours I needed to bring it back in for…read moreoil changed. ONE week after I have spent 15k. They told me they could get me in in 2 1/2 weeks Then they said bring it in tomorrow and we'll get it done. Waited 7 hours and they never touched the machine. They told me to come back tomorrow and it would be ready I only live 1 hour way. Never again will I deal with this dealer.

So I called and scheduled a test ride the next day, they called in the morning and had some…read moreprobable lie about it not having blinkers on it yet..um huh ? They said they'ld call when it was ready in a few days, 10 days later called and said sold it to someone else. Then said had another used one of same model so I scheduled for the next day a test ride and drove 85 miles one way, when I got there they said fkn sold that one on me too ! Total scumbags, and I read that they have done the same thing to others too ! , find a different dealership !

Been waiting for hours for an oil change. Then they said they didn't have a tool to unplug…read moresomething for the Volkswagen Beetle 2019. They said they only see this car twice in their whole life. Asked me to go to other places. Shame & stupid as hell!

I had a check light come on my dashboard ... and I was fairly sure I knew what the issue was. I…read morestopped in to the dealership on a Saturday without an appointment, Paul confirmed that, was able to solve the problem within about five minutes. Happy for the great service I get at Toyota if LaCrosse!

I have been debating on writing this review for a while now. About three weeks ago I slid into…read morecurve in a snow storm. Blew out the front right tire and broke the rim. Needed a new rim so on Monday of that week I emailed what happened and arranged for service on Friday. When I arrived I explained why I was there, that I also needed help with my Toyota app on my phone and that I wanted a service tech to check things out to see if there was more damage. Eventually they replaced the rim and got my app working. They then told me that the wheel bearing was bad and needed replacing. They gave me an estimate and said it would take a day or two to get the part. I called the next Monday and made an appointment for that Friday. I asked how long it would take, explaining I had an appointment at 3 PM. She, the service tech, stated it would take an hour to an hour and a half. Okay can deal with that. I get there that Friday and check in. The service rep asked why I was there and I told him about replacing the wheel bearing and that I again needed s0omeone to fix my toyota app on my phone because it stopped working. He started writing everything up when another service rep, same one that took care of me the week before, came up and said he was taking over. This rep said he needed to ask a few questions for the warranty. I had not then or before mentioned anything about the warranty. He asked if I had been in an accident. Strange, I had told him the week before what happened but I guess he either didn't remember or didn't write it down. When I told him about the accident he replies "good, that changes everything". He proceeded to ask questions about why I thought the wheel bearing was bad and to describe it to him. I did but became suspicious because he was the one that told me it was bad and needed replacing. When I brought that up he said that the service tech who worked on my vehicle a week earlier was good at his job but didn't have experience in this situation. He said he had a guy who did and he would look at it, test drive it and put it on the diagnostics to be sure. I asked how long everything was going to take and he said the rest of the afternoon. This isn't what I was told when I set up the appointment. When I brought this up he said she, the person i orginally talked with, didn't have all the information. I told him I couldn't do this appointment, that I didn't have the time. I told him I had an appointment at 3pm, it was 1:30pm then. He again said no problem. I again said I couldn't do it. He said we could just do the diagnostician and there was plenty of time. I again told him I had a 3pm appointment to pick up my brother from his dialysis. Again no problem. At 3:10 pm, having just taken a call from my brother to find out where I was, I was called to the service desk where I was told that the wheel bearing was in fact needing replaced. At this point I am furious and didn't trust myself to say anything. He charged me $172 for the diagnostic but would take it off the estimate for replacing the wheel bearing. Then he asked if I wanted to make an appointment for the wheel bearing. I thought that was the purpose of this appointment. I told him no, paid the bill and left. I feel that I have been the victim of a bait and switch scam. Everything that service did and said was bogus and untruthful. They first tell you it needed replacing and then tell you the first service tech was incumbent, have a "qualified service rep" look at it to make the right determination. And charge you $172 for it. Also they never looked at the Toyota app either. Plus, after being repeatedly told I had an appointment at 3pm, they kept me from making that appointment. I have decided not to have this company do any repairs on my vehicle. I was going to take it to anther Toyota dealer near by to have the work done but their yelp rating is worst than this. So I will have to get an independent shop to do the work, and then see about trading off this vehicle for something new that I can trust and believe in its' service department. I had trusted this company but can no longer. They obviously can't be trusted.