I love that we have a Kohl's nearby. The selection is great, it's a one stop shop for me when I do t feel like going to the mall. During holiday shopping I am able to find deals for everyone on my list. From clothing to toys to home needs, they carry everything! Sign up for deals and receive coupons regularly! The associates are nice. The store is always kept clean and organized. Lots of parking. After shopping there are neighboring stores to grab a quick bite or drink. read more

Disappointed with the customer service here. They have people at the front just talking while there's a line forming and only one cashier. Not that friendly either it's sad to see they don't care about their customers as much. Possibly new management? But the return policy is still top tier so gave an extra star for that! read more

1 star for the parent. Terrible supervision. Also the mom didn't know how to use Amazon return. Holding up the line! read more

never in my life have i ever experienced this. i asked for a price check because the sign posted was like 42 reg sale 25 i told the lady they took about 5 minutes to go look and said that sign was for a bonus pack. regardless i go back to where i go the shirts and they changed the sign. never have i ever experienced such greed from a company right in front of my eyes. especially as a kohls card holder this is disappointing. it was at the shelf check out with the new hire being trained. be carful shopping and take pictures of the sales price because they will change it to benefit the company. read more

Kohl's - Department Stores Near Me - FONTANA, California

I went to exchange a dress about 730-8 pm. I went to the cashier a mature blond lady was the only one at the cashier stations. Well... let me tell you... from the moment I walked up she had an extremely un-approachable face, I greeted her she mumbled something back I told her I needed to exchange the dress for another size she did her thing and basically left the dress out on the counter and turned away. All she said was "there" . The garment didn't go into a bag. I fully understand maybe a bad day, maybe she hates her job or whatever, but that is no one's fault. You are customer service and that was far from it. To this older blond lady cashier: I truly hope you find a job that makes you smile read more

This store is an absolute dump and a mess. All the folding shirts in every single table are tangled and tags matted together. The fitting rooms upto the ceiling with gobacks. The lines are enormous, they added self checkout but everyone always needs help. The clientele here isn't the young Target clientele. Its mostly older women or those not as informed with technology. It makes no sense and have to pull a cashier to man it. I did a ship to store which was taking longer than the estimated delivery date. I called for 2 days straight and it would ring and ring and ring. I put it on speaker and washed dishes and eventually had to accept to hang up. I called corporate and they said the package had been delivered 5 days ago but still in receiving. In those days an employee hadn't processed it and put it in a pick up bin. I had to call sephora to get someone to answer (she was super sweet and helpful) and thats finally how they started looking for it and got it on the floor. The store is so empty and depressing when I go .. except for the check out lanes and Amazon return lines. This store is barley hanging on. read more

They lost my pick up order, the items are sold out and I lose out on the deals that I used. They pushed the order through as if I picked it up and then issued a refund, because I earned kohls cash they couldn't refund me the full amount. I understand this policy, but I didn't return any items, they lost my order! So because of the stores error, I lose out on money, my items, and the discounts. No apology after I waited for 40 minutes while they looked for my order. The employee was sick, and she kept trying to touch my phone, and was rude when I asked her not to touch my phone. No apologies, she just complained that they were looking for my item, I'm sorry for being a paying customer, who wants to pick up her items. So frustrating! read more

Great customsr service from the worker Marilyn when I went. Assisted me with an exchange with ease and overall very satisfactory service as I always shop at this kohls and glad to see workers setting a good example. read more

Terrible service here. The young lady at the front (long long white nail) told me we couldn't use kohls cash and a coupon, like what!? I've been doing this longer than you've been an adult. I did it online and boom. Kohls please train your team cuz they really suck at the register. read more

Kohl's - Department Stores Near Me - FONTANA, California

Kohls now has Sephora inside , parking lot has EV electric vehicles charging stations out front and Amazon drop off returns by the kohls customer service section. This week is their clearance sale, I see employees stocking up spring , Easter and Summer wear . So far employees / cashier here that I have encountered has been friendly . Each one greeted me with a hello as we pass by each other . Did purchase a pair of clearance shoes with an Amazon return 25% off coupon came to $15 . Stocked !!!! read more

See all

I've been here and been helped by the same horrible person BIANCA that has the worst customer service ever. She slouches on the counter and when I asked her to help me on an item I needed to pick up on my Kohls app she just looked at me as if I didn't know what I was doing. I mean that is her job to help customers!!! She shouldn't even be up front with her manners! I have to give it a star but I'd definitely give it a 0!! read more

Bought a Cuisinart coffee maker there on 11/11/24 which was seven months ago. It died and when I called customer service they said I only had 120 days to return and I had to call the manufacturer. That would be a nightmare for me. I am a senior (76) and really don't understand most people on the other end. Not even sure where I was calling when I called Kohls. It really doesn't surprise that they are going out of business. It's probably the end for me. They are really not very helpful anymore. read more

This place is going down hill. There lines are long because they only have one or two cashiers up front. Someone is always needed help at the sec check out and a cashier has to go help them. They don't even answer their phone when you call to speak to someone. read more

This was our first time here at this location in a long time. The store was clean, organized and bright. It was pretty empty. I had a gift card, a coupon and time to find the best deals. There were many racks of clearance shoes and clothes. I found some Christmas sweaters for $3. Converse high tops for $16. Men's tee shirts 2 for 9 each. I enjoyed how quiet and clean it was at this location. I recommend coming here. read more

See all

The service is always great at the Kohl's I go to. The line moved very fast. The selection is plenty. Lots of items to choose from especially clothes. The value is pretty good. The Sephora makeup part of Kohl's is out of my range. Out of this world. Ha ha. But the employees in that part are excellent. They will help you find what you need and the lady that helped us was very knowledgeable about the products. read more

Kohl's is a reliable store. Whenever we see our friend checking in on his Yelp app, we know that he is not only shopping, but also using the facilities! Alana, Craig, and I stopped by this location in Fontana to look for a Las Vegas Golden Knights jerseys. Of course, we were still in California, so the likelihood of having Las Vegas merchandise is lower. However, Craig was smart enough to use the kiosk and look for the jersey in Las Vegas. We could see which stores had "limited availability" and chose the store in Summerlin (Las Vegas) to go to next - because the jerseys were in stock! When we got to Summerlin, we easily found our sizes and were really pleased! Thanks to Kohl's for always being clean and organized! We also appreciate the Kohl's Cash - which we will spend before we leave Las Vegas! read more

Kohl's - So cute! - Department Stores Near Me - FONTANA, California

I was racially profiled, and made a report to the district manager and corporate...no one has reached out. This is unacceptable it has been months since the incident and they don't care. I was physically violated while checking out. I watched to see if anyone else was treated this way. Just the black woman with the afro. What is sad is that Kohl's supports this behavior!!! read more

Kohl's - I was told her name was Evelyn. The associate who racially profiled me. - Department Stores Near Me - FONTANA, California

A ton of self checkouts that are empty because they don't work. A long line for regular checkout and only one cashier. Sucks for the lone cashier with a bunch of angry customers. Oh, returns are now at the front with normal checkout. No wonder lines are huge. read more

Tamara at Sephora was so helpful with the fragrance I was looking for. She was so patient and very knowledgeable.

This review is about a month or so overdue. I want to recognize the cashier Samantha for going above and beyond. I was checking out and wasn't sure what I bought was going to fit in my car. Not only that, I was positive I wouldn't be able to lift it. Without a second thought Sam asks her supervisor if she could come help me to my car. Not only did she come help me she did it with a smile on her face and almost all by herself ! We high fived after !! Hahaha !! Great kid you have working there !! Thank you Sam !! read more

Kohls sends/gives you coupons anywhere from 10-40% off so you go in to buy things then when you get to the register oh your coupon doesn't work for this brand I can't stand this store, it only works for Apollo, don't send coupons stating 40% off of your entire purchase read more

Located off Beach Ave in Fontana in the shopping plaza. We stopped here mainly for a pit stop on the way to Vegas. The restrooms here are clean and the store is pretty clean as well. The staff here was friendly as well all the ones we interacted with. Overall a nice and clean store. read more

They combined the return kind with check out. Every single time I've been here, I wait in line FOREVER!! I will not keep shopping there like that. Horrible way of doing things- 1-2 people at the register for the entire store for returns AND purchasing. They have a self check out that no one uses. If you don't want to stand in line forever to purchase or return, don't come here read more

Friendly staff. The setup is similar to any other Kohls you have been to. They are clean and even have the amazon return drop off which is extremely convenient! Their products are always great and the return policy here is awesome. read more

Great products at a low price always. All very good quality. Though I wish Amazon returns were still here. Really a great location if you are looking to do some clothes shopping. Also wish they had more of my pants size but still really great read more

Love kohl's for many reasons; the selection of clothing for the whole family. They are organized at the cashier section and even had the self checkout durian the holiday shopping. read more

Went to Kohl's this evening with a plan! Return two items at the Amazon desk then pick up a online order. Is this a mission impossible in less the 30min? Well, I'm going to try! Found a parking spot, I liked that the area was well lite. Headed inside to the Amazon return area, surprisingly there was not a long line. The young lady at the desk was so nice, she guided me through the return process. She made it easy as Sunday morning! Added bonus, they gave me a 25% coupon for Kohl's! Score! Ok, off to get my online pick up, located on the other side of the store. Which I might add was very clean considering it's holiday time. Online pick up line was short, my only complaint was that my "to store" purchase was sent on three different bar codes so they had to keep going back and for to retrieve the additional part of the order. Huh, ok. Don't think this is a front line issue, so it was understandable! Overall good experience! I'll be back for sure. Good parking, clean store, friendly staff, and not to bad of a line - all things considered. read more

Very clean and well organized store. I enjoy shopping here. I like that they have an Amazon return counter. The 25% off coupons are a nice bonus. The staff here is very friendly and helpful. Their selection of some items could be better. The lines tend to be long to check out so they need to open up more registers. read more

Went there to buy my son some tennis shoes and this is what we see. The men's department was a mess too, where everything was all cluttered. We found ourselves walking around and stepping over merchandise. I'm sorry, but this was unacceptable so we left. read more

See all

I stood at the Jewelry counter Dec 9,2019 probably around 4 pm, to purchase a watch. I stood in line behind a Gentleman, and to my left a lady was being waited on. An employee slips up beside the gentleman, and a young woman steps up to and starts waiting on her. When the gentlemen leaves she continues to help employee, when finished with the employee she walks away and stands off to right: just stands there. She sees me. The other woman working off to my right finishes with her client, walks around a minute, and then asks for then next person in line and 2 people line up to the right of me. During all of this there is another woman walking around behind the counter. She ignores me also. I lay the watch on the counter and walk away... Apparently Kohls of Fontana does not need my money. I have shopped at Kohls forever. I will not go back. Thanks. read more

Placed an order, my first time ordering from this location and my first drive up order. I came after receiving confirmation that my order is "ready for pick up." From the time I pushed "I'm here," it took 48 minutes to get my item. After 30 minutes, I called the store to see what was going on. Since this was a drive up order, I was expecting it to be fast and convenient, but it was the opposite. Many other cars came and went before my order was given to me. I'm usually a patient customer and I understand that the holidays get busy and there's a pandemic, but 48 minutes for a drive up order is not acceptable. read more

Looking for a specific shoe and they did not have my size. We used the kiosk to purchase the shoes but it would not take our discounts. Stephanie the sales associate was a Great help very sweet and nice . She went above and beyond to help us . Thank you Stephanie. We will continue to shop here at kohls on Summit in north Fontana read more

Clean store, nice selection and awesome employees! Lynette is super nice and goes above and beyond everytime to provide everyone with great customer service. This is also my go to spot for any Amazon returns. read more

My family and I shop here all the time for clothes and shoes...and sometimes things for the house. I have always had a pleasant experience with the store and its employees. The deals we get here are fantastic and the products have been great in quality. Other than the lines getting long at times (what store doesn't have a rush period?), this store is great. Have been coming here for years, and will continue shopping here! read more

I went in there this morning to get a Food Ninja for my mom and then was told by Olivia a manager who just read a Kohl's policy from her phone that during the week of Thanksgiving they are not price matching. I was quite surprised to hear that they don't price match. Target had the same one on sale for $40 cheaper. Then, when I asked if I would receive the 35% off for opening a Kohl's charge she again said no because it's the week of Thanksgiving, despite all the signage throughout the store stating "Open a Kohl's charge card today and receive 35% off your total purchase TODAY". I wonder what Weights and Measures would say about all the false advertising. I went across the street to Target to purchase the Food Ninja and spend another $350. I will never return to Kohl's that's for sure. Target and Amazon have way better deals and friendlier associates. read more

I ordered a few items online for in-store pick-up and they were ready within an hour, so when I had the time I drove out to this Kohl's. The store itself seemed as clean and organized as any other Kohl's and offered the same clothing, household items, and other knickknacks as their other locations. I made my way to customer service, which is located in the back of the right side of the store and I presented my email confirmation. My items were found right away by the friendly and courteous employees. Unfortunately, when I got home I realized one of the items was banged up. Since it was only a few dollars, I didn't think it was worth the hassle to go through a return/exchange. It would have been nice, though, if an employee would have realized that giving damaged goods to a customer is not the way to make customers happy. And it's definitely one way to make an "I'm a fan" rating fall to an "A-OK" rating. read more

I buy clothes here from time to time. It is close to where I work so it is convenient. Not crazy about the shoe prices but it can't all be good right. I usually find what I am looking for at a decent price. I must like, it, I keep coming back. read more

I hardly ever go to Kohl's but when I do I remember why I'm so against going. First off, it's messy and at times it can be hard to find things. Second, the employees are a hit and miss. Some are friendly and willing to help while others don't even greet you! They do have a big selection but I rather go somewhere that appreciates me as a customer, and is willing to help me if I ask for it. read more

So this was what were greatted with for shopping options yesterday. Ive never seen such a mess or lazier staff. It should NEVER be like this. Please hire more staff. Sadly We will never be back, as will many of my family members and friends. I'd rather drive further and find some organization and cleanliness. read more

See all

The member at the jewelry department on 2/17/2020 ignored trying to help my family member to assist someone who came up after her. My family member waited patiently. Are your employees taught bias or did it come naturally for her? read more