This is a big store. So big that my friend @ I got lost in it my friend needed some new shorts & I was in search of a Tennessee Volunteers shirt. The customer service here is outstanding! They had good sales going on & we racked up the Kohl's Cash! The clothing here is of good value too. I've never had issues with clothes from Kohl's. Clean, well stocked store. read more

Nice friendly staff, prices are beginning to go up. Store is always neat and tidy. Cashiers/Customer Service are kind and helpful. I

This place has highly inflated pricing then when you get a "40% off everything" coupon which brings pricing down to where they should be they they actually do not honor "everything" so you have to ask "is this included in my coupon?", "is this?" for all your items before you buy. They claim to have signage stating which items are not for sale which someone wouldn't think to question if they have a "40 % off everything" coupon, however I saw no signage like that anyway. The deals are bait and switch. read more

I love Kohl's. Within 24 hours of landing in Nashville, I hit this Kohl's, which happens to be the closest one by the hotel where I'm staying. Back in early May when I was in the Twin Cities, it was unseasonably hot such that I needed to buy a pair of shorts. I did at the Kohl's in Rochester. They were so comfortable that I vowed to get another pair the next time that I was stateside. So, my first visit to this store was to get another pair of shorts in the same style. What was disappointing was seeing a number of shorts in that particular style, but none of the colours were in my size. Ugh! Instead, I ordered two pairs to be shipped to the store for pickup. I was advised that it would take a week, which was perfect. Sure enough, a week later, I got word that my shipment was ready for pickup. The pickup process works a bit differently these days. You head over to the Amazon pickup section. There's a sign with a four-digit code. In your confirmation e-mail, you click the link to launch a page where you enter the code. Once it's successful, the bin number appears. You head over to that bin to pick up your order. I had two nice female staffers help me with this new process. Once was at the customer service area and she let me know where the Amazon pickup place was in this store. The other was the woman at the Amazon pickup area who showed me where this sign was with the four-digit code. I have been to this Kohl's more than any other in the greater Nashville area. To make an extremely long story short, I ruined my pair of shorts from Rochester. I was at a car museum and sat in a cramped classic car. There must have been a hook that snagged one of the back pockets when I got into this car and ripped my shorts. I didn't notice it because my top was long and it covered the damage until I got back to the hotel. It was also extremely hot and humid that day that the extra ventilation was negligible. So, I went back to get a replacement pair in grey. The store had restocked and my size was available in all colours. Yay! I also found out that Kipling bags are available at Kohl's. I ended up getting a camo fanny pack. I don't own much camo. This fanny pack is made of recycled products, so I knew that I wanted it. Additionally, it was on sale. Due to the excessive heat in Nashville for the past week (the heat warning has since ended), I splurged and got a couple of tank tops. I love them. They are comfy, don't wrinkle, and have small pleats at the front that give it more body. It's a decent Kohl's. We'll see if I can squeeze in one more visit before my trip ends. (234) read more

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This particular Kohl's was very convenient to my hotel. They were advertising a big clearance event, so I figured that I would check it out. I will say that I am not the biggest coals fan, but I will also say that it is hard to beat the prices on some of their clearance items. I did get a few tank tops for under five dollars and you could just tell by the feel of the fabric that it was decent quality. The person checking me out was extremely friendly and personable. All in all, it was not a bad experience. read more

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I was shopping on Kohls.com, when I came across a shirt that my son would like. The clearance price showed $2.50 so I ordered one of every color. After shopping I went to close and pay and it showed I was being charged $19.99 for each shirt. I called their customer service dept and she said she saw where it said $2.50 but she didn't have the authority to change the price. She said the store near me didn't show any in stock. So I asked for her supervisor and he got on the phone and just said " we are not going to be able to give you that price". I was shocked and he was rude. My favorite store is no more read more

Kohl's - Department Stores Near Me - NASHVILLE, Tennessee

In town visiting family and I'm freezing . Ordered BOPIS for some things to keep me warm and I had Kohl's cash to boot. Was thrilled to be able to add a warm comforter for the bed they became ridiculous cheap after the percent off and Kohl's cash. I ordered on Saturday at midnight (jet lag is crazy) and received an email the next morning saying it was canceled due to not being in stock. I immediately ordered another comforter BOPIS and then never received any word back. I checked and suddenly it was ship to store - I'm not a newbie to buying online, and I can tell you that was NOT there when I checked out. The jacket I ordered was ready for immediate pickup and just in time as I didn't pack well. Confused as to when the comforter would be in, I called the store and spoke with Karen who gave me some options. I stopped in and was able to pick up the jacket and will just let the comforter come to the store and not pick it up and get the Kohl's cash back. Would have been a five star experience but loss of star is for the confusion at check out and inability to track an order without having to call the store. Karen was helpful, courteous and the best part she knew to check for the inventory control tag before I left. Best thing because it was still on there - and am grateful as I don't have time to come back. Thank you Karen!! (Give her a kudos!!!). read more

I'm not really much for shopping, however I know my local Kohl's store layout. If I need slacks and socks, I can go in and pick out a few pair, try them on and be out the door in 12 minutes flat. The downside to my kind of shopping is that sometimes I get the wrong size, No Problem. Kohl's return policy is very forgiving, they treated me so kind last time I made that mistake, I try to do most of my shopping here. Very nice employees at this location. read more

Kohl's - Department Stores Near Me - NASHVILLE, Tennessee

Not sure why anyone would shop at this location. I went here to try on clothes and the miserable lady working there returning clothes was so rude. I went to Burkes outlet across the street instead and ended up finding the same items I wanted at half the price! read more

I had a terrible experience here. I came in to buy a pair of linen pants for my grandmother's funeral service in Florida (burial at sea). I had no trouble finding the pants in my size, and the price was good. That's where the positives end. Before removing the tags, I packed the pants in my luggage. When I got to Florida, I discovered an extra surprise: the store employee neglected to take off the plastic electronic theft tag. With only minutes before I had to leave for the funeral and no tools at my disposal, I had to rip a hole in the pant leg in order to remove the tag. That left me attending a memorial service with a visible hole in the lower leg of my pants, and it left me with a pair of pants that I can neither wear again nor return to the store, despite the fact that the damage was the result of an employee's incompetence. read more

Don't try calling this location. I had a quick question about an item, simply wondering if it was in stock. I was transferred 4 times and then hung up on. Before anyone answered my call, I could tell that everyone tried transferring me elsewhere, putting me on hold, transferring me again and again. Finally someone answered my call. The first woman didn't seem to want to talk to me, so she transferred me to electronics although I told her to send me to the Women's department. The guy at electronics transferred me to the correct (hopefully) extension. That person didn't speak English (which is fine, but she couldn't understand a single word I was saying) so I was transferred again. A woman picked up, she seemed very nice, I asked my question and then she hung up on me. Get your sh*t together Kohl's and stop wasting your customer's time. read more

After years of doing a review on Kohl's, my mother has still decided to practically move into this retail store. Therefore, I must update my review. I've been in Kohl's a couple times since then and absolutely love being in there now. They have an amazing customer service desk with the sweetest ladies known to mankind! read more

I had a very pleasant customer service experience at Kohl's. My mom got me a pair of running sneakers at an out-of-state Kohl's that ended up being a half-size too small. I didn't have the receipt and had already taken the tags off. I called up Kohl's and asked what I could do. The woman on the phone was really helpful! She went and found the same sneakers in the larger size I needed and put them on hold for me. I couldn't get there for a few days, but they held them for me for longer than the 24 hour limit. Once I got to the store, I waited in a returns/exchange line for about 10 minutes (granted, it was prime shopping hours on a Saturday) and the cashier found the box of shoes I needed right away and the exchange took less than 2 minutes! She even gave me a receipt. Didn't really shop around, but I took a quick glance at the jewelry section and the selection was pretty fun and not terrible prices. Honestly, I haven't really been a Kohl's shopper in the past, but I might just change that now. read more

My mom got me some things for Christmas, including two tie pins that were $20 apiece. I took them back to Kohl's yesterday, and I got $9 for one and 62 cents for the other. The lady who processed the refunds could tell I was annoyed, but seemed completely indifferent about it. I let my mom know she shouldn't buy things from Kohl's for me anymore, since if I need to take them back, I won't be able to get my money back. The main reason I decided to write this review is that I also went to REI on the same day and had an incredible experience. They took care of me on some boots that I bought in 2007, and did it happily. In contrast to my experience at Kohl's, it was even more obvious which business cares about its customers and which doesn't. read more

The mens section is great and had lots of things for my husband. The woman's section not so much. The clothes seemed dated and focused on older women. Customer service is hit or miss. Sometimes you have to walk all over the place to find someone standing at a check out counter. read more

i bought a sterling silver necklace 3yrs ago from kohl's and i broke it. so i went back to store to get a replacement and asked the lady to pls find me one just like my broken one and she did and gave it to me for free! what great customer service that's why i love kohl's read more

The day after the devestating tornadoes in Nashville and Mount Juliet, as well as Cookeville and surrounding areas, I went to check out the area and found myself at Kohl's mostly because it was the only store that still had electricity and there was something that I needed. Although everything was basically chaos, the employees on the floor, Veronica and Veronica were very helpful to me. They helped me find a shoe match that has been put into the wrong box by accident. Not only was the correction made common but they also helped me with their opinion and advice on the fit and look at the shoe. I did not purchase the shoes that day, but several other things for my sister's birthday which I was also assisted in finding. The two women who helped me at checkout were Derana and Diane. They got me to sign up for a rewards program and checked me out efficiently. I was very pleased with the service. The employer's I encountered were well-trained and spoke highly of their manager. Job well done! read more

I work in the customer service industry and don't expect much from retail clerks. I brought in my relic watch that I purchased from them a few months ago and was intending to just by a new band. The friendly lady at the jewelry counter stopped me and replaced my wrist band spring at no charge. This exceeded my expectations and I was pleasantly surprised! Excellent experience! read more

Ever since I've moved to this area this store is the reason I shop at Kohl's! The staff was great but the customer service department was and always has been amazing! I order stuff online and can bring it to the store if it doesn't fit and they have never given me a hard time. read more

I just had the most lovely experience with a woman who works in the cosmetic department named Debbie. She was so kind and helpful, and gave me a ton of free goodies when I was checking out! Really fantastic customer service - definitely made the trip a lot more personal. It's nice to go into one of those huge stores and walk out with an actual human experience. read more

I don't love Kohls, but they have a great baby and toy section! They also have a lot of affordable children's books!

This is the place to go if you want to open up store credit cards! Past couple of times employees have actually sought me out- I mean fighting through racks and searching the isles so they can track me down and ask me while shopping. Something about me must scream that I'm the perfect candidate for credit card debt lol. It doesn't make for a very comfortable experiencing, so after that I stopped going. But it's Khols. The clothes are cute, prices aren't too bad, and the layout is nice. read more

I moved to this area, approximately 13 months ago. I found the nearest Kohl's location and have now gone a number of times, as it is very near to me. Every visit has been very pleasant with nice accommodating employees! I will continue shopping there and appreciate their continual great service! read more

I used to love this Kohl's and its associates however, the last few times I have been it my experiences have been less than great at first I thought it may be due to covid and all of the changes which is totally understandable. Today, I stopped in store to pick up an online order and decided to look in the clearance section I found a comforter that was on sale and intended to buy however, the guy working the cash register would not sell it for the sticker sale price because the current sale is buy one get one half off ... which didn't seem to make any sense but whatever, I just said never mind I called kohl's later to inquire about if something is having a promotion does the clearance price no longer apply the lady that answered the phone was about as unhelpful as could be and just kept stating that she did not understand the question so I asked to speak with a manager which was denied because she could answer my question ... so I repeated the question several times which she "couldn't understand what the actual question is" eventually I gave up needless to say I will no longer recommend this kohl's and will spend my money elsewhere. read more

I used to love shopping at Kohl's. It has been a while since I've been in there and it might be even longer before I go back. I understand that department stores are busy 2 days before Christmas but when it takes me more than 10 minutes to find someone to help me on the floor that is just not right. When I finally found someone by the registers and asked if there was anyone working the floor she said, "Probably not most are at the registers." OK, it's great that they want to move people through the registers quickly. Trust me I appreciate that, but to have no one on the sales floor to actually help out customers is ridiculous. Maybe hire a few extra people just to work on the floor during this busy, hectic time. read more