I recently visited and specifically went there to buy one pillow but ended up with a huge stack of hand towels as well because they were on sale. I honestly don't expect much in the way of customer service at these stores because I know they are not being paid enough. I feel that this store typically looks clean and organized and is appropriately staffed. read more

I have to go back to Kohl's to return a sweater I bought because the employee forgot to remove the security tag. I guess she was too focused on trying to sell me a Kohl's credit card whatever even though I already told her I didn't want it. Also, I would have liked to buy a jacket, but it didn't have a tag on it. So I didn't know the price, and I wouldn't have been able to check out anyway. read more

Kohl's - Security tag - Department Stores Near Me - IRVING, Texas

The employees are rude, especially at Amazon returns area. Very much lack in customer service skills.

Great prices and staff is excellent! The selections are amazing and the clearance sections are well maintained aside from the price is being fantastic. read more

Thank you Kohls for giving the remaining part of my pickup order, that Ive waited two weeks for, to the WRONG CAR !!! Gotta love getting an email that thanks you for picking up your order when you're still waiting for it come to your car. The manager type woman came out (after I called and she said she'd have to figure out who brought jt out (to a car) . She never hung up and I was still connected when she came to my window). She was apologetic, but did not have ANY merch in hand (only labels) . She Just said that it had gotten super busy in the last 20 min. She Asked how long we'd been there. I told her there were four cars on the opposite side of signs and all were looking around like they'd been there for a while. We were in spot number 1 . ONE! Then BAM these employees came out and one by one the cars disappeared and then no one came back out for us. I was checking my email to pass the time and noticed that I'd received an email thanking me for picking it up when I was still waiting for it . I thought at first that it was marked before they came out but the second thought was they gave it to the wrong car. Obviously they did not scan MY pickup pass. She asked for our number In the event the customer brought it back (read until the end for my response to that). ((What proof would I have had that they screwed up?! An email saying thank you for picking it up!!!!))) I said I'll just take a refund . So she tells me ok , it'll all be digital and the refund would go back to the payment used . She brought the receipt of refund ( which I would have asked fir if not offered) and the fact I used 10 Kohls cash and they are not issuing jt now, she wrote it in the top of receipt and told me to holler for one of them the next time I came in. So we went around the corner and got the SBs that was now 12 min past time to pick up . And went right back in store to use that $10 and the $15 that went into effect today. So picked up two if not better shirts than originally ordered. So we go straight to customer service . I don't see THAT woman, so I had to explain it and the girl seemed like I was trying to pull one over on her because the $10. 00 Kohls cash was handwritten. Luckily, THAT woman was around the corner and came out . I was like THATS HER. So then they proceeded . THAT woman asked if I still wanted the items and if I'd like a call if they realized they'd received the wrong order .... I told her , They're not bringing it back , they just got FREE clothes ! Luckily, THAT woman was around the corner and came out . I was like THATS HER. So then they proceeded . THAT woman asked if I still wanted the items and if I'd like a call if they realized they'd received the wrong order .... I told her , They're not bringing it back , they just got FREE clothes ! read more

Kohl's - Spot one that was enter on the pickup pass along with Gray Chevy. - Department Stores Near Me - IRVING, Texas

Horrible horrible!!! 3 registers open and a line wrapped around the walkway near bathrooms. Live less than 3 minutes so I'm left (stuck) going here in a pinch. Sephora will not check out merchandise other than their brand so you are left to a 20 minute wait in line, if no one has coupons. This has been on-going since re-opening from Covid closures. Will now be driving further just due to the inconvenience. read more

Kohl's - Line of miserable customers - Department Stores Near Me - IRVING, Texas

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I went to Kohls with my family a few days ago, I asked an employee for help so I could find a specific item that I was looking for. but he was making very inappropriate glances at my 15 year old daughter. We all felt very uncomfortable. I did not want to make a scene because my family was there but I made sure to check his name tag so I could report by name. His name is Jonathan. I will be shopping somewhere else from now on. read more

I will never shop here again not only do the workers never speak to Black people they show racial discrimination in the way they set up their display! I walked past several workers and neither of them said a word to me! As soon as a white couple walked by these women spoke with so much delight! I absolutely Hate that store even management won't greet you or say Have a nice day! I will be contacting someone about this matter! Kohls Valley Ranch location in Irving, Texas! Please see photo below! All of the "precious few" Black Barbies are at the very bottom with the white Barbie's placed all at the top! Who made this decision???? This is ridiculous and unacceptable!!!!!!! read more

Kohl's - This particular Kohl's discriminate against Black customers it even shows in the way they set up their Barbie display! Very offensive! - Department Stores Near Me - IRVING, Texas

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This is a review of the make-up department only. I had a recent interaction with one of its employees, Sabrina, she's awesome! It is my understanding that having a make-up artist is a new thing for Kohl's. I have been to several Kohl's including the Allen, Plano, and McKinney locations. I have gone at varies times and I've not seen anyone working the make-up department. Possible they got pulled to another area/location. Regardless, this review is about the makeup department at the location in Irving. Your Kohl's discount can't be used on makeup products. Sad, but it is what it is. The stuff is affordable. I don't like a lot of make-up on my face 'cause it makes me feel dirty. Sabrina fixed me up with some great products. I especially like how she showed me how to shape my brows with a brow pencil. Makes your eyes pop when you frame your eyes. I'll continue to go to the varies Kohl's location since they all carry the products. But I'll go to this one to have Sabrina teach me some new tricks to cover up the ugly! Haha! 2017/52 read more

Kohl's - So cute! - Department Stores Near Me - IRVING, Texas

So here's the thing: I really like Kohl's deals. Their Black Friday sales are the best. And I'm a bargain hunter so I compare them allllllllllll (Amazon, Target, Walmart, Bed Bath and Beyond, Overstock, etc) The main issue is their customer service section. If you need to do a return or exchange, there's a long wait. If you have order pick up, there's a long wait. If you're here for Amazon, there's a long wait. So my constructive feedback to Kohl's: Please have more employees to help! If there are 2 or more people in line at customer service, get backup. My constructive feedback to customers: If you still have your Amazon packaging, please have your item packed and ready. It will make the line go faster for all of us. read more

Kohl's - Long wait at Amazon line... - Department Stores Near Me - IRVING, Texas

Customer service can be a hit or miss at the north Irving location. I arrived early to drop off an Amazon package and the associate working the counter had a bit of an attitude issue. I was surprised given it was so early in the morning and not a whole lot of customers to service. I rarely shop at Kohls, clothing style is very basic not really worth going to shop there even less with subpar customer service. read more

Lost prevention needs a brush up class. Some bald old man rudely told me not to open up the drawers at the new Sephora. After saying my "bad normally Sephora's don't mind" he then told me "well this is a Kohl's" LOL like I don't know where tf I am? Then went out of his way to look me up and down while I was checking out. Sir, I don't have any pockets and I'm carrying a Fanny pack over my shoulder. I mentioned what happened to the cashier. Just because your " doing your job" doesn't necessarily mean your doing it well old man. May I suggest looking into retirement. read more

I'm writing this review over an experience I just had. Today is November the 30th. I went to do some shopping. I took my buggy to the dressing room where an employee told me I cannot take the cart into the dressing room. How am I supposed to try on the clothes? Lug them in armload after armload and throw them in the floor? While carrying my purse? What if I had kids with me? They don't have any kind of benches are chairs in the dressing rooms, so yes you would have to put them in the floor! The manager was standing there and said it was a safety issue because someone might trip over their own cart... really?? I've been shopping and Khols all over Texas for ten years and never had anyone say something like that. I will be cutting my card up and not returning to Khols. I'm pissed! This is a new managers idea read more

Kohls is the place !!! Great prices and great selection of clothes and holiday stuff!!! Love shopping at kohls !!

Totally sometimes I forget about this place. And I dont know why. They have amazing home goods, kitchen goods, and tons of clothes, shoes, and more. Whatever you need, just come here. The store hours at this location are crazy cause they stay open super late, like 10pm. So I must say, forget going to the mall if you are in a hurry, they have suits for men, dresses for ladies and an entire kids department. Also alot of the stuff you will find a wal-mart are here and maybe a little cheapier. Keeping in mind to sign up for Kohl's Cash. You get a lot of rewards with this program. And its free. Also check the newspaper as Kohl's has a lot of $10 off coupons with a purchase of $20.00 dollars. And sometimes you get a free Kohl's $5.00 towards your purchase in your email box. So sign up for their emails too! Have fun shopping read more

Kohl's - Love shopping here ! Make sure to sign up for your rewards to get your coupons ! - Department Stores Near Me - IRVING, Texas

This use to be my favorite location, and now I only come here when I shop online and have to return things. It always seems really unorganized here. The last time I came here was the last time I physically shopped at a Kohl's. I saw some boots that were on sale that I absolutely fell in love with. I couldn't find anyone around to get me the other boot that was on display, because that was the only one available with my size. I went to the front and told a manager, so the manager asked some guy in the shoe department to help out. 15 minutes later this guy is still not to be found. Finally he came to the front to tell me he couldn't find the other boot. So basically I have one boot but you cannot find the other one in the back, did you even look? No apologizes from the manager for making me wait too! Well I went on kohl's.com and found them and I am happy and have received so many compliments :D read more

Absolutely love this store! Whenever I come in I find what I am looking for and so much more. They always have a great selection of clearance and the staff are friendly. This has become my go to for shopping for a lot of work staples. I love that they have store pick up! read more

Kohl's is truly one of my favorite spots but more times than none when I go in there, it is only one person at the return desk with 20 people in line due to returns because no one can try anything on. I completely understand due to our current norm but it is very upsetting when you have one person processing returns and 2 others huddled in a corner talking with each other and not working. Please do better!! read more

What a huge fucking disservice today Kohl's. Fuck you guys for wasting my time. And Ester in returns just did you a huge disservice. She specifically had me go find another pair of pants at the price $58 so the exchange would be all set. Which took me some time and had to try on 3 pairs of pants to find ones I liked at that specific price point. Then I get back to returns , just as she's saying bye and leaving. She even checked to make sure I found what I wanted at the exact $58 match. The lady that was taking me in at that time says well this return now shows as a clearance item in system so we can't do this as exchange. I got so much I would like to say. But for now, I was a long time customer just trying to swap some pants I got as a Christmas gift. Fuck your people's incompetence, and you for wasting my time!!! read more

In this review I will reveal to you key secrets to shopping at Kohl's, so read up as I'm about to save you mucho dinero... First secret: Kohl's is really two department stores in one; It's both a full price retail shop, and a deep discount store. Lazy suckers that pop in for a quick shopping excursion get the worst deals and pay full price for everything. Educated, planned, patient shoppers can save around half off the retail price, and sometimes more. Second Secret: The secret to turning retail into deep discount is by stacking coupons and discounts. Sign up of Kohl's deals in e-mail, get a 15% off one time coupon. Get a Kohl's credit card, get another 15% coupon. Then wait for a once-about-a-month sale for 20% off (a certain day), and shop then to get 50% off! Third Secret: You get the best stuff before the mob shows up. Kohl's extends it's hours for certain holidays and sales events, so make sure you get there early in order to grab the best loot. And remember to ask if you don't see something on the shelf; they sometimes have more stock in the back. Kohl's is all about working the sales and promotions. You need to be patient and wait for the sale coupons to come in the mail, and if you are you'll save mucho. Tip: You really need a Kohl's credit card to increase your savings (they apply some discounts only if you pay with their credit card) -- just make sure you can pay off the balance when due, as paying interest on a sales item brings it back up in cost -- which is another tactic Kohl's management is probably trying to do to reduce the discount. Happy Kohl'sing! read more

I usually love shopping at Kohl's. especially when I have coupons to use! I really was shocked to see how cluttered the store looked! The dressing rooms were full, I mean, FULL of clothes people had tried on and left. The rack for clothes people did not want was too full to add any more. The associates were talking & laughing, placing clothes ON THE FLOOR prior to the tables!! Gross!! The managers need to open up their eyes! read more

Everything is basically in piles with no organization. Rarely do the hangers ever to represent the correct size, if it's on the shelf, forget about it...complete disorganization in the men's dept. read more

Kohl's - Pile of disorganization - Department Stores Near Me - IRVING, Texas

This store is disorganized and sparse. They rarely have what I want or need, and there are very few employees around to help. The huge issue I have with Kohl's in general is their coupon system. They make a point of mailing out coupons to Kohl's customers, but then they persistently limit the way the coupons can be used. I'm tired of shopping for items and then being told that the coupon doesn't apply to any of the items I've selected. Ridiculous! read more

Epic fail! I just had the worst experience at a Kohl's. They were understaffed. Lines were incredibly slow and long. And then when I finally got to the check out, the cashier messed up and so I had to walk all the way back to the customer service to fix her mistake. And yes, I had to wait in a line. And then when I talked to the manager, he simply did not care. So I returned the merchandise. And he didn't care about that either. What a jerk! I feel sorry for the people who work there with him. read more

Horrible customer service. The employee named Kim is a nasty piece of work; mannerless and unfriendly and unhelpful. I asked a simple question and she was annoyed that I asked her a question. She gave no help at all and answered each of my questions in the negative and went about stocking items as if I was invisible. Even her fellow employees think Kim is rude and nasty. I asked a couple employees if they knew who the rude manager was and they immediately said it was Kim. Please have Kim fired. She doesn't have the temperament to be in customer service; in fact, she doesn't have the temperament to be in any job. Kim is a horrible person. read more

Great place to go for a quick shopping trip. Your typical Kohl's, everything is laid out nicely, good brands at good prices. The shoe department can be a little nerve racking trying to find a size, but you can usually find someone to help out. You can find any type of clothing you need at Kohls, and there's usually some type of sale going on. read more

I hate to say this but always a mess.l hard to find your size and if it is not hanging on the wall... Forget finding the styles... Most of the price cheeks we offline or not even there.. Just a blank square where they use tobe.. Staff is ok.. Too busy to help and really can't find anything you need.. You are on your own . read more

I like that Khols is so close to my home, but it feels like it is a little bit older. The new update, it does make the store look more organized, however The plus size section has now been hidden in the back. It honestly just looks like it's thrown in there, it does not fit the flow of the store. The electronic section is so small it's literally two little kiosks. I can usually find everything that I need, and The staff is usually pretty awesome. The only bad experience I have had was with somebody that worked in the jewelry department. We needed to get a cologne, and instead of helping us they made it seem like we were incredibly annoying and a total burden on them. I will continue to go into the store in the future. They have some great prices, and I can usually find a cheap pair of pants for work. read more

I went in to buy a bunch of clothes and shoes and realize that I forgot my coupon that I was mailed because of their credit card promotion. I asked the manager if there was anything he could do, but he said there was not. I usually spend between $300-$400 and I did not buy anything because of this. I work in retail and know how bad of service this was! read more

It fake don't believe in their doorbuster and place order in online they will cancel it....could almost all my friends and people I heard orders are all cancelled read more

Extremely rude employee named Kathy. She was absolutely no help and just barked one word responses and offered zero help. Asked her where an item was and she just pointed rudely in the direction. I asked if she could hold a large item while I looked for something else and she rudely said no and told me to put it back on the shelf. Nasty attitude on this woman. She should be fired. read more

I always find great deals at Kohl's. My favorite things to shop for here are Bath and Home decor, but I also found a few good finds on workout clothing. They have a lot of items to choose from and it's conveniently located in Las Colinas for Las Colinas and Irving residents. The staff is also super friendly and helpful. read more

Clothing hangers have sizes marked on them, but the sizes do not match the clothing sizes. Also, so many pieces of clothing are on each rack that you cannot easily look at them. read more

Pretty decent Kohl's location...completely new store, on the same lot as the old one, just completely torn down and rebuilt facing a different direction. Always find Kohl's as a great place for men's shoes... read more

Open 24 hours through Christmas Eve for all of you last minute shoppers! I'll come at am in the morning any day to miss out on the chaos that's gong to happen at 7am and after! There's only about 20 cars here now..... Thanks Kohls! read more

I ordered a space heater. I received a box missing screws to assemble the heater,, the user manual and the remote. They kept me on the phone for an hour and did not resolve the issue. They said they had to get with the manufacturer to see about the missing parts. The heater I purchased is out of stock. It seems it will never be back in stock. I was told to take the giant paper weight to the store and wait for them to investigate. I asked them to send me the next heater up from the one I ordered at the same price, ship it overnight and let's call it a day. Again, I was told that I would have to wait until they conducted their investigation. What I requested is regularly done by companies who care to make their customer whole. I know this because I have worked for companies where the satisfaction of the customer comes first. I did not purchase the product from the manufacturer. I purchased it from KOHL's. Kohl's should get my issue resolved in a way that does not cause me any more money and wastes as little of my time as possible. Kohl's has a problem with their vendor and THEY should wait for a resolution from them. They will not give me a manager's name and will not give me their full names. Both are shady actions of companies who deny the customer the ability to name those they spoke to fully. "Debbie?" "Debbie who?" " We have quite a few Debbies..." See how that goes? My original post on facbook has been hidden by Kohl's to "secure the nature of my order number" . MY ORDER NUMBER WASN'T ON THE POST. I wonder how many posts they hide with flim flammy excuses such as that one.THANK YOU YELP FOR NOT ALLOWING BUSINESSES TO DO THIS. I have since re-posted on their page and will continue to do so until this is resolved.. I asked for a call back from a manager 3/3 I did not receive a call. I called Kohl's on 3/4 and while the young lady was very pleasant, she could not provide me with a managers name either. She could not help me in any way.. Got the survey in an email today. One is the loneliest number. As of 3/5 no call. Maybe they're busy reading "Customer Service For Dummies" Hopefully if anyone else has a problem they'll have a clue as to how to handle it. BUYER BEWARE! read more

This kohls is completely out of puma shoes for some reason on more than one occasion even though it advertises for them so I looked all over for something else to buy with my kohls cash and found a perfume rollerball. I stood in line behind one couple for 20 minutes (there was one cashier) and the lady at the cashier never called for another cashier to help me. Meanwhile there are two guys standing not to far away that work there talking to each other. I walked past them to put the perfume back and left the store without purchasing anything and I'm not sure if anyone even noticed. You won't be in business much longer with that kind of service. Good luck! read more

The perfect stop for a quick shopping trip. They have a large, well maintained store and their customer service is exceptional. Definitely sign up for the Kohls Charge card since it gives you access to upto 30% of coupons and frequent $10 for every $50 Offers. read more

I can't say enough good things about this place! Any time I'm in a financial or wardrobe pinch, Kohls always delivers. There is always a sale, quality clothes, and good accessories. Don't sleep on Kohls! read more

CLEAN ORGANIZED Love me some Kohl's cute clothes and LOVE LOVE LOVE the DEALS and SAVINGS!!!!!!! I always get compliments on my style and outfits 85% comes from here!!!!! Cool people always looking to help you and not crowed even when its busy can take your time to see all the deals and special sales!!! read more