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    Kohl's

    3.3 (47 reviews)
    Open 9:00 am - 10:00 pm
    Updated 2 months ago

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    Patricia L.

    Let me start of by saying I love Kohl's! And so I'm clear...I love Amazon too! But today I had a "wow" moment at Kohl's and here's my experience... You may have heard recently that you can take returns from purchases at Amazon to Kohl's. Cool right? It is! But wait, there's more... Recently I made an online purchase through Kohl's and as usual, if I need to make a return I go to the store. I stood in line for over 15 minutes (give or take, maybe more, but probably not less) and everyone in front of me was making an Amazon return. I heard the customer service staff ask now and then if anyone was picking up from an online purchase...no one was. In the meantime, I've heard just about every person returning an Amazon purchase say, "We get this every time we return something from Amazon?" And the reply from a Kohl's employee would be "Yes, and you get 7 days to use it". I don't know what "it" is, but the customers were happy...I can only assume it is some kind of Kohl's cash maybe. Pretty good huh? Return your stuff from Amazon and get a freebie of some sort from Kohl's? That's a pretty good deal. The line grew behind me and finally...finally I'm at the head of the line and it's my turn...I should be next! The next free employee (Susan) asks, "Is anyone here to pick up an online order or make a return from an in-store purchase?" What the heck? What about returns from online? Don't they rate? Don't they count? It's Kohl's!!! So, the woman behind me who hadn't been waiting as long as me jumped all over that since she had an in-store purchase return. It's not her (the customer) fault...anyone, including me, would have done the same thing...after all, they didn't say online order returns or anything of the like. Kind of unbelievable really. OK, next free person was Naikita (sp?)...she looked at me and asked if I had an Amazon return. I told her I had a Kohl's online purchase return and she said she'd take me. She was nice, but dang...I certainly felt like my Kohl's online purchase had rock bottom priority compared to Kohl's in-store and especially Amazon purchases for return. Even the next available free employee asked for the next Amazon return after me. I am a big fan of first come, first served and/or wait your turn. It's not the customers fault when they call out their priorities. But for folks like me...it's one of the many things that makes me go, "hmmmm..." since I am waiting to make a Kohl's return myself. I do understand an online "pick-up" having a priority. My point being...when it comes to returns either have the customer wait their turn or if anything...since we are at Kohl's, shouldn't any, and all, Kohl's returns have the same importance/equal significance and/or have a slight precedence over Amazon returns? It was definitely a "wow" moment for me today. I shop a lot at both and knowing I could get a possible little freebie for returning my Amazon purchases one day to Kohl's is a nice perk. It personally seems to me that the focus is on bringing in those Amazon customers...but what about the loyal Kohl's customers? Again, I do shop at Kohl's and mostly online since I can't seem to drag my guys into the store. Today I totally felt like a second class shopper and that my Kohl's online purchase didn't matter and wasn't as important as shopping with Amazon or in-store at Kohl's. Sure does give me pause...

    Angela D.

    I love Kohls! I had never really shopped at Kohls until a few months ago when I got an amazing deal on a new Keurig. Since then I have been hooked! When I moved, I did a coastal theme in my new place and found some great artwork, decorations and odds and ends to help out. Nothing was severely overpriced and the quality seems to be good enough. The clothing is great. They carry all sizes for everyone which I really do appreciate. I have also been able to find some good deals for Father's Day and for other holiday shopping. Their rewards program is definitely worth signing up for. I have earned quite a few rewards and there are very few exclusions for what you can use the rewards on. The service is also great and their return policy seems outstanding. I have never had to return anything but when I am in customer service I have heard them tell other customers that there is no time frame. You can return something from months to years ago. I really love the fact that I can order online and have items ready to be picked up at customer service. Some days I hate browsing and I know what I want so this option can fit me perfectly!

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    11 years ago

    Great store with so much variety, you don't have to go to the mall to find what you need! Love this place!

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    10 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    10 years ago

    I find what I'm looking for a good 80% of the time which is far from normal for me! They are also great about returns!

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    Page 2 of 2

    Ask the Community - Kohl's

    Review Highlights - Kohl's

    Just know that they take the kohls cash first before any other coupons.

    Mentioned in 4 reviews

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    John Craig Clothier

    John Craig Clothier

    4.6
    (5 reviews)
    11.1 mi

    Macdara was a fantastic help in finding the right gentleman's attire for our daughter's wedding…read more From the socks, to the custom-made shirt , tie and pocket square, she made sure that all the details were perfect. And the colors coordinated perfectly with the bridal colors! The service and friendliness of this store are the best!!

    While greeted with a hello upon entering the store, which I'll admit is in a great location and had…read morean attractive enough selection to pull me in while walking to a local coffee shop to work, I quickly realized the staff seemed far more interested in their phones than in customer service. The blazers and jackets immediately caught my eye, especially since that's exactly what I'm currently in the market for. I even found myself eyeing the bourbon in the back and thinking maybe I should finally treat myself to a new suit. Now, don't get me wrong, I'm a huge fan of being left alone versus being swarmed the moment I walk into a store. Great representatives know how to strike that balance perfectly. Unfortunately, that balance was completely missing here. Despite walking through the entire store, nearly every employee remained glued to their phones, with only one person even looking up to acknowledge my presence. It ultimately left me disappointed, not because I expect over-the-top attention, but because I genuinely appreciate a great suit shop and the experience that is supposed to come with it. A quality suit store has always been about more than just expensive jackets on a rack. The experience, professionalism, atmosphere, and attention to detail are just as much a part of what customers are paying for as the suit itself. Unfortunately, it feels like John and Craig has completely lost sight of that at this location. It's honestly a shame to see standards fall this far in an industry built around presentation, professionalism, and service. ---- Update: After posting this review, I was reached out to directly by Alan, and I do want to add that the response from him was immediate, professional, and sounded genuinely concerned. It actually gave me the impression that the goal of this organization truly is to provide a great customer experience and that, unfortunately, this particular visit simply was not their day to shine. Based on the way this was proactively handled, I have updated both my review and star rating to reflect that effort. I also plan to stop back in again when I get the chance, because first impressions matter, but so does the way a business responds when concerns are brought to their attention. I'm hopeful my next visit will better reflect the standards and experience this brand appears to strive for, and if it does, I will gladly update both my review and star rating accordingly.

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    The Avenues

    The Avenues

    3.7
    (133 reviews)
    3.0 mi
    $$

    Thrilled that after over 25 years of shopping at the Avenues it still is bustling! The service we…read morereceived in all retail stores we visited was top notch. The selection and value were on point as the mix of stores is still smart unlike many other indoor malls. The food court was busy and consisted of a variety of food spots that could satisfy the picky eater.

    Stop by this mall with my Lady while visiting Jacksonville Easter weekend. She wanted to get her…read morenails done at a spot recommended to her from a friend who used to live here, so we decided to stop in. The nail shop review is under a separate review. But overall, this mall has definitely seen better days. While the exterior doesn't necessarily reveal the level of aging, when you get inside the mall you noticed pretty quickly but this mall is likely on it's downturn. There are several closed, or seemingly closed stores, and most of the traffic seems relegated to a couple of the larger department stores like H&M and Belk. A lot of empty kiosks in the middle of the walkway with the rest of them being occupied by local vendors that didn't seem to be getting much business at all. And if teenagers are still headed to malls on Saturday's to hang out, this is clearly not the mall that most of the local teenagers here hang out in as the traffic was surprisingly light for a Saturday - I just realized that may appeal to certain readers of this review. Lol. Anyway, unless you are visiting a specific store in this mall as a destination, I would probably suggest finding one of Jacksonvilles bigger malls for a true mall experience.

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    Kohl's - deptstores - Updated June 2026

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