Terrible customer service, tried to redeem points and store would not allow it. Also need to find a petties size and I was told to go "on line". Got nowhere with them and decided to take my business to Macy's read more

Never buy anything from Kohls unless you live near it. If you need to return merchandise, you're stuck with an impossible mission. I live dozens of miles from the nearest store and even in another state. Returning by mail is almost impossible. They charge 15% restocking fee plus you are responsible for postage. They are not the standard mail order merchant. I am stuck with 2 shirts that don't fit me. Never more. read more

I have been a loyal customer for years but no more. Most things are not in store and then you have to pay for shipping. Ship to store is not offered on a lot of their items. When you receive the item they do not allow for exchanges for the incorrect size. Since you can't try the item on first you dont know how it fits. They tell you to return the item and rebuy it at the new price. No other store does not allow exact exchanges! read more

This place is awful and they sell outdates stuff! I just got home, realized two things were dated. Pretty upset over it. IT was an edible thing. THe service here needs to be better, and they need to pickup on these things. Selection is ok, they have good things for your home outside of whart I bought today. Prices are ok. But the service needs to be better and they need to pickup on things like this read more

Forget The Gap, Kohl's is the epicenter of normcore style. For years, Kohl's has been my go-to spot for presentable but not glamorous threads. Its presence has been more crucial recently as Target has moved toward an inventory policy known in the retail sector as Just Enough Things To Appeal To Travelers Who Lost Their Luggage. The striped shirts get me in the door, the random price reductions keep me coming back. Whether its Apartment 9 for business casual or Croft & Barrow for a night on the town, Kohl's was there for me when I was adrift in a post-Steinbach world. read more

Terrible selection, sales are hardly sales (BOGO on a terrible store brand, no thanks...), very bland. Pretty similar to a Kmart.... read more

Kohl's - Department Stores Near Me - JERSEY CITY, New Jersey

Department store selection at, well, department store prices. It's not as expensive as Macy's, but it's more expensive than Target. I needed a new pair of pants after a dinner accident that wasn't going to be fixed in time for work the next morning, so I popped into Kohl's (among others in the Newport Center) seeking an emergency purchase. Sadly, I was defeated. Where Danielle saw only L and XL remaining, all I could find was M and L and to be honest, my expense account behind needs a larger size. I left Kohl's without making a purchase. Other than the missing pants, they did have a decent selection of menswear. Casual, fancy, even suits. read more

Kohl's - Department Stores Near Me - JERSEY CITY, New Jersey

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kohls in Groton no more cashier lines all done customer service desk . be prepared to wait a long time

I decided to look at Kohl's online, I'm recovering from illness and wanted to get my granddaughter a gift for her birthday since I can't visit right now. The website was a nightmare - as a non-member, I bought a couple of Christmas gifts and was invited to sign up for an account, back in December, as I finished my purchase. I went back on, signed in....What a mess. I couldn't change the payment card, kept getting error messages and when I went to customer assistance it was a tangled mess of links. I'm going back to Amazon, I'm disappointed but it's so much more straightforward, I never have problems purchasing gifts and I can get her a Kohl's giftcard there. Maybe I shouldn't have enrolled in the Kohl's online app. read more

Kohl's is similar to some stores I've shopped at, yet somehow I can't pigeon hole it into a category. In my mind it has some unusual quality that makes it slightly unique. Oh well, I just shop and enjoy. This location is the closest for me. I've only been to one other Kohl's. I shopped the Kohl's in Connecticut. In some locations it is harder to find the latest designs. This happens simply because of the numbers of customers running in for the item. It's the typical 'if you snooze you lose' routine. If you've never shopped at a Kohl's Store please go. I want to know if anyone can put a finger on what makes it unique. I sure can't! read more

Whatever you do, do not open a Kohl's charge card with them, they will absolutely slam your credit if you're a little late on your payment even over something ridiculous like $10 and will not forgive it even after being paid off and charging late fees. Would not recommend read more

I think this Kohl's is better than it used to be. I went on the Saturday after Thanksgiving. The deals were quite good and there were plenty of shoppers, but it wasn't crowded and there were enough cashiers to handle the volume. I was able to check out in under 5 minutes. read more

I shop at Kohls all the time just not this particular location. This store really needs to get organized. Trying to find something there is like searching through a jungle it just seems a mess. I was trying to find a pair of sneakers and when my size wasn't in the location of the shoe a sales person checked said there were 2 in stock and brought me back a shoe box. So after about 5 minutes of me loosening laces and trying to squeeze my foot into the shoe I decide to look at the box and realize it's 2 sizes too small. So anyway I go back to the same sales person and politely explain what happened that she gave me the wrong size she didn't even apologize but even though she had previously told me there were 2 in stock after a quick double check she said sorry they didn't have my size. So anyway I was desperate to just find a pair of decent sneakers in my size and spend my 20.00 in Kohls cash before it expired the next day so after a few minutes I found a pair I was happy with and made my way to the rather long check out line. Now while waiting in line I witness a group of 20 something year old guys near the bedding department howling and acting like animals jumping on the display bed they had set up, So much so that the man in line in front of me actually got on his cell phone and called mall security. Security came within a few minutes and they dispersed. I just shook my head and reminded myself again why I don't like coming to this mall. I do like Kohls in general as a store because they do have some good sales just not this particular location. read more

Kohl's is awesome. I stop by pretty frequently because it's so close to my work. They have reasonable prices, good sales, and lots of opportunities to earn Kohl's Cash (spend $50, get $10 to spend later). They have a lot of things you expect in a department store: men's, women,'s childrens, undergarments, bed and bath, bags... variety is pretty good here. My only problem is that they often do not replenish the smaller sizes. I come by week after week, and I often see L and XL left. I am pretty petite, and I can't really wear anything larger than a S, so oftentimes I leave empty-handed from Kohl's, which is unfortunate since they have a lot of decent clothes. So if Kohl's got more smaller sizes, then I would totally give this place 5 stars! read more

Although I frequent the mall more than I'd like, I don't visit this store often enough. They have a good variety of up-to-date clothing styles, and home décor, which is one of my go to places when it's time to update my bathroom décor. The lines for the cashier can be overly exaggerated, yet the lines move quickly considering the lack of cashiers. Overall a good shopping experience when visiting this location. read more

Horrible, non responsive, run around customer service. I tried to use a gift card and when I called the store they said the numbers on the back of the card were not Kohl's. So whose were they? Got no answers! read more

Jasmine in customer service was very rude. When asking for help she was in phone, disregarding my needs because she felt she finished helping me. Then proceed to laugh at me. And was in front of the manager. Came to rectify there mistake and she treated me like I didnt matter. Should put a different face in customer service. read more

Worst customer service ever. How can a department store have ONE checkout counter open? Was gonna buy $85 shoes, after waiting on line for a very long time and not moving, I put the shoes down and left. My time is valuble. If they want my $$$ they need to be more concerned about customer satisfaction. BTW I really do like Kohl's.. I 've shopped in other locations and never had an issue. Won't return to this location. read more

If you're reading this you probably already know the deal on Kohl's. They entice you back in with 30% off coupons, the mysterious currency 'Kohl's cash' and numerous other stackable combinable discounts. This particular Kohl's however seems to have some serious checkout issues. Average checkout time is around 10-15 minutes, whether they don't have enough people at the registers, or the clientele is asking 100 questions about how much K cash they're getting back or what-have-you, it just never seems to go smoothly. Also, I can't buy clothes here because they never have my size. If every rack is full of S, XL, and XXL don't you think you'd BUY MORE MEDIUMS AND LARGES!?!?! (sorry, I had to get that out) +1 for cheapest candles around! read more

This Kohl's is one of the major department stores in the Newport mall. We stopped over here looking for some shirts for a talent show. It was actually slightly difficult to track down where the plain shirts were surprisingly. Thankfully the staff was helpful. Prices were standard for Kohl's - pretty cheap. read more

Terrible service! Waiting on line one cashier Management no where to be found Rude employees Sucks will never come back! read more

I don't understand how every item is on sale Round the year but that might just be their thing..... I have always loved the clothes here... As they are somewhat unique from Macy's and JCP.... And of course much better priced....the store is really huge and very well stocked.... I have shopped from All possible sections here..... The room decor here is really awesome and they have great deals going on... read more

I had a very unpleasant experience at this location today. I came to exchange some items and realized I forgot my receipt. I was doing a even exchange for the items, and just needed smaller sizes , so I figured it wouldn't be a problem. Since I purchased using my Khols's card the employee was able to look up my original purchase but than said I would have to pay a higher price because I didn't have the receipt. I was confused as to why because it was the same items just different sizes! I told him that didn't make sense since he was able to find my purchase info and what would he do if I had paid cash? I told him to void the return and I would take my items back. I said said "since your authorized to do this void you must be a manager" and he acknowledged that he was. He proceeded to walk away, get on the phone and I clearly heard him speaking to another customer. Never said why he was walking away! When he came back I told him that was very rude, and that he should have finished helping me or the very least tell me he needed to handle something. He said he had to get the code from his supervisor to do the void and he was on the phone with the supervisor getting it. That's a lie as I heard him talking to another customer. I asked if he wasn't a manager why did he tell me he was, and I asked to speak to the manager. The manager came over was extremely nice listen to the situation and then refunded me my money and rang the items up again using a discount to match my original price. I think the manager and told him that my experience with the first employee was not great and that he misrepresented himself as a manager. The manager apologized and said that the employee was new. He ended up doing a great job the manager who's name is Keith but my overall experience was very frustrating especially since I'm a card holder and he should have done what was right for me in the first place read more

I thought the staff at thus location were very helpful and warm. Sure, there are a few duds, but management, especially on the weekend, were all really friendly and response. read more

I love this store i love jl cholths it fits great Keep bring the styles love love love the store Dont leaves us read more

Terrible, just terrible. Staff is very rude, prude, and crude. I went to the store and they didn't help me with anything. They only treat there regulars with respect, and I got cut in line four times. I told management but they don't care, I was told to suck it up. read more

Perfect store to shop in. Fashion is at their latest. You can always rely on their prices!!! Hopefully that never changes. Only thing I would say is more cashiers. read more

Today unfortunately I had a very bad experience!!!! I was looking for some dresses. I found 2 dresses (ALT9). The rack was full of dresses only and one sale banner that said it was $17.99 with very small letters that it was for T-shirt BUT they ONLY have dresses on that rack!!! At that moment I didn't realize that the price didn't apply to the dresses. When I went to pay I saw that the price was different and I told the cashier (please give me one second because the price on the rack is different) I took a picture and I show her. She explained that she can't apply that price because doesn't belong to the dresses. I asked her can you come with me so I can show you the rack? She came and said sorry man that it's an error from our part. I asked her, can I speak with a Manager? She said yes. She contacted her manager explain everything and the manager denied my request. The cashier informed me and I asked if I can speak with the manager. She contacted her manager an she made me wait for 5 minuets. When she came, she was already with actitud and loud and said "I can't honor you the price because it's not for that item" I replay to her, can I show you where the dresses are located and show you that you guys (store) have on that rack MORE than 1 dress? She said show me Where are the dresses located. I when with her (manager) and the cashier. I show them the rack and the manager started speaking to me very loud. I asked her why you have to speak to me loud and rude??? She said is because you don't understand, I can be loud and rude if I want because I'm the manager. I asked her to lower her voice because I was getting embarrassed because other customers was around and the cashier was present as well. She replied " I can be loud and rude because I'm the manager" she also said I can honor you just one dress for that price no both. At that point I was very embarrassed other customers was looking at me already and I told her that I don't accept that offer and also I repeat to her I don't understand why you have to be loud and rude to me. She replay because you don't understand and I can be loud and rude because I'm the manager. At soon she said that I asked her name and que get close to me and said my name is Madelyn/ Marilyn. I left and immediately contacted customer service. I don't recommend that store. 1. The manager is very rude, loud & unprofessional. 2. The store it's a mess!!!!! read more

The staff was super friendly and helpful when I was shopping here last night. Every employee was pleasant from the people stocking shelves to the cashiers to the manager (possibly?) greeting customers by the entrance. It makes the experience so much nicer when people smile at you and make conversation. Newport mall is making some big improvements and I like it! read more

Don't like the type of people that shop and/or work at this Kohl's, so I tried the online ordering. OMG Kohl's online website is even more HORRIBLE! I have been trying to reset my password for days!!! they keep sending expired links to reset so you have to order as a guest which naturally means "NO KOHL'S CASH".... that's coincidental I suppose! .... KOHL'S IS BAD, VERY BAD IN PERSON OR EVEN WORSE ONLINE! read more

Amazing customer service. I received 5 broken nail polishes that I ordered for a bridal shower from Kohl's (Definitely 1 star for Kohl's headquarters for sending broken nail polish and for not having a "fragile sticker" on box). Of course it's crunch time, so I don't have the luxury to return/reorder. I called Kohl's headquarters and they directed me to the nearest Kohl's. I was helped by Erica. She was super patient and made the effort to run around the store to see if they had anymore in stock for me to pick up. I don't even think she was working in that specific department, which just shows how good their service is. Thanks, Erica! read more

Not a thrilling Kohl's location. Has a vary large kitchen section and often amazing clearance deals on clothing.

The worst. They have sales ppl all over. One cashier and a line of like 35 customers. I waited for a long time and placed my item on a large pile that I guess others had given up also. And they can't figure out why they aren't making their sales targets. read more

Customer service is abysmal. Been here twice = two times too many. Strike 1: had an "expired" $20 Kohl's cash certificate that I was told never truly expires (much like those Bed Bath Beyond 20% coupons). The cashier scanned it unsuccessfully, said it was invalid, then KEPT it. I only realized after I left how shady that seemed. Strike 2: Made some holiday returns and the cashier scanned the *items* instead of my gift receipts. I was told the "gift receipts weren't working" so I got the heavily discounted price as return credits. After dealing with long lines and her attitude, I didn't even have the energy to find a manager and argue. Never going back again, just on principle read more

Why does it say the wrong store hours on their door? It says they open at 8am Saturday but yet here I am and it's closed. Have to wait til 9am for it to open. read more

I will never buy from them again bought online 2 shirts one was fine and the second one was dirty it was out of package looks like it been used with ring around collar asked for refuned and told me they will take 15% off next shirt I buy what about the 27.95 I just got rip off read more

I mean its a kohl's so you can't expect the ritziest of experiences. They have solid deals but not always the most stylish clothes. They do have a good variety of clothing here which is a plus. read more