I went to this location 4 times during the holiday season. One time the cashier lines were long so I waited - no big deal - they were just busy for the holidays. Another time, I waited in the returns/exchanges line for what I would consider an unacceptable length of time, but that cashier lady was very nice so I didn't mind as much. The other two times I went later in the evening to avoid the crowds, but still waited in "line" of 1-3 people and watched the cashiers chit chat about personal plans while we all waited to pay. Eventually someone loudly complained and they offered to ring us up. They were kids working there; hopefully just temporary help hired for the holidays but I haven't been back since. Kohl's has some great deals sometimes, but I wouldn't go here expecting good customer service read more

Great place to shop for grandson. Time to start buying his back to school clothes and also some summer clothes. This is a newer store very clean and staff ate nice. read more

I love this kohls! I saved 50.00 on bedding and clothes thanks to Yasmin. She's awesome!

Kohls is my favorite!!! I love this store because its very clean, and organized! Theres always awesome clearance sections. I always seem to go in with a plan, and leave with half the store!! Customer service could be a little bit better, but overall great prices, great selections, and awesome style! read more

They have a ginormous clearance section, so that's mainly why i go there! But it sucks that when i need help finding something, there's never anyone around to ask. Customer service is ok. Nothing spectacular. Prices are a little high on some items, but not too shabby when there's a sale. But one positive thing is that there's never any lines to check out. or when there is one, it goes by pretty quick! read more

This Kohl's is a lot less crowded than the one on Durango. Rarely do you have to wait in line to check out. They have a good selection in-store but a much greater selection is available online. If you know the brand and your size I would shop online $50 minimum for free shipping. read more

Very disappointed. I went there looking for a maternity dress and was told they no longer have a maternity section because they got rid of it. As a result, they no longer have me as a customer. read more

This place was an absoulte dump! I went to get a nice dress shirt and it looked like a bomb hit that section! I should have taken a picture! Words can't describe it, worse then Walmart! The employees are absoultely rude, when I asked to use the dressing room they said that this is the girls and the guys is across the store and it is common sense! How about some signs other then dressing rooms you twits! This is absoulte rubbish and I'll never again return to this store or Khols stores ever again! read more

I love Kohls. You can't beat the prices when you shop with a 30 percent off coupon during a sale. $575 Citizen watch for $280, yes please. read more

Okay, this is not my favorite store, however I do like shopping here when I get my 30% coupon. This month I found a lot of deals:)! I even did some online shopping and was pleased! read more

This kohls is always so clean and nice to shop with, however when i came in the other day, there was an employee who was dressed in leggings that were see through, showing her butt crack, and a tank top that was showing all of her celvage.. this is how you let your employees dress? Don't you sell clothing? read more

Absolutely amazing customer service! Had bought some dress shoes the day prior. Came home from work and my dog decided she needed them more than me. They did an even exchange with no issues whatsoever! Thank you so so much! read more

I like Kohl's, however I will go out of my way to avoid this location. Staff is rude, and leave sale signs up and then won't honor the sale price. Jewelry counter staff is the worst! read more

This store once honored its veterans with a discount daily not just holidays. A cashier informed me that the new management changed its policy. I understand that not all Kolhs stores honors its vets daily but why would managment suddenly change? Anyway this store no longer honors it's Veterans... read more

This Kohls store is the best for customer service of any I have been to in Las Vegas. Always friendly and helpful. They always treat you with respect and kindness. I would recommend this store to anyone. read more

I've been shopping at the North 5th street location ever since it opened and have never had a bad experience. The sales staff is always friendly and ready to assist you. I especially appreciate the staff in customer service who are always so helpful when processing returns. I depend on Kohl's to always offer the best value on anything I need whether it's clothing, household items or home decor. As a longtime MVC cardholder, I always check my Kohl's wallet so I never miss out on any sales promotions. Great job Kohl's! read more

I like this store very organized and fully stocked. Employee Alma was very helpful she helped me pick out a few outfits for my daughter, love her personality. Thank you so much! read more

It seems like the products are made poorly. I don't care what the suggested retail price is compared to what you are selling. The staff is usually to busy talking to help you and the customer service desk is not very knowledgeable of their products. I don't think I will be going back. read more

I love this Kohl's; it's never busy and there is always parking close. It is the best kept secret at the holiday because everyone is shopping at the other stores. I can never walk out with the one thing that I go there to get because I find all kinds of stuff to buy! read more

This review is about the LOUSY/ INCOMPETENT customer service I received while ordering my engagement ring on KOHLS.COM. This started on March 9, 2015. My mother agreed to order my engagement ring by request of my fiancee from Kohls.com while it was on sale so that we could get the wonderful sale price and he could just pay her for the ring. It was a 3000.00 Simply Vera Vera Wang on sale for 1050.00. What a deal, right?! Yeah, we thought so too. So my mom and I called, spoke to a rep named Jessica, who took the order, told us it was good to go and it would be in my mail between March 13-18. My fiancee and I checked the mail each day impatiently (because even after we get the ring, we have to take it into the Kohl's store so they can then send it out to be sized so that's more time that I have to WAIT for my ring). On March 16, I called into the customer service line since I never received a confirmation email or tracking number as was promised. I wait for 24mins before they answer the line and speak to Jennifer who informed my that our order was rejected. In shock, I ask why. She informs us that the idiot who placed our order put MY name on the billing address that matched my mom's card. So even though my mom's credit card company approved the charge, Kohls.com's fraud department rejected it. Furious at this point, I ask why I wasn't notified. No one knows. Great. So Jennifer gives me an additional 50.00 off the price and places my mom and I on hold while she cant figure out how to make the charge go through on my mom's credit card. Then at the 59 minute mark, the call goes into the after call survey. She disconnected. And guess what? No call back. Perfect. I call again, speak to Kipp. He fills out all the info, takes 100.00 off for the inconvenience and got my mom's approval to charge the card. He says all is good to go and I say great and ask for a supervisor. I then speak with Jim. I tell him about this awful experience and he says he will pull those calls to find out what happened and do some agent coaching, he's so sorry, etc... Great. The next day, my gut tells me to call to check on this ring after all the hassle. Good thing I did, cause guess what?! It was REJECTED.. AGAIN! No one actually ever explained to us why this time either- just that it's their procedure to verify since it's a large amount of money. Ok, but then why did no one question it when we ordered it to begin with. Shouldn't they just automatically send us over to fraud so we can clear it up right away instead of having to go through this mess? And how the HELL do they know who's calling anyway?! Anyway, I get transferred to the fraud department where I am advised by Romero that he can ONLY talk to my mother and then his supervisor, John, who advised the same thing (And by the way- this is the ONLY consistency among the Kohls.com representatives). I ask him why she needs to confirm AGAIN that this is our order and he says there are no notes that she has called in to make this order. Are you kidding me?! She placed the initial order herself! Then she was on the line each and every single time we talked to these morons! I asked him to pull the call and he looks for it but their 'systems sometimes cant find the calls' so I was out of luck until I could reach my mom. She calls me back and I call into the fraud number John provided me with and spoke to the most unprofessional, rude woman named Vanetta who refused to speak with me even though my mother was on the line. She continued to call her hon and speak over her and me and then talked about me in the 3rd person as if I wasn't even on the line saying, " I'm sorry I had to agitate your daughter and congratulations on the wedding." We asked her for the corporate office phone # and she said she could find a # for us. My mom asked her who the CEO of Kohl's is and she said she 'didn't know which one would answer." So, she placed us on hold for 17 minutes while trying to figure it out. I Google search the CEO, found a name and number to that office in about one minute's time. She FINALLY came back to us and still had no clue what she was talking about so we asked her if our order was good. She said yes the order was cleared 'forever ago.' Forever ago?! NO. Forever ago would've been on March 9th when we ORDERED IT!! We asked her how soon we.can expect an email and she said 15mins. So we hang up with her and I call back into customer service and request a supervisor. I got Jim again- the same guy I talked to the night before. HE told me it had been cleared by fraud the day before. Huh. Then why did we just spend an hour and a half on the dang line with FRAUD?! HE said he was sorry and that he had no words. He told me he would call me to let me know when it was in fulfillment. He did. I called the next day to check. Then I found out the email address was wrong. Sigh. I had to have mom call in to change it, but today we find out it cant be changed so no email will EVER be sent. So, still no ring read more

This store has gone downhill. Items that are advertised are not on the shelves. They want you to use the kiosk and have the items shipped to you. OK. Problem is, you don't get Kohls cash through the kiosk and it's a completely separate transaction altogether. It takes forever to find merchandise on the machine and if you have a discount of any kind it takes an employee to come over and check you out (if you have time to wait until one can be found.) Today, again, an item in their advertisement (Keurig k-cup drawer) wasn't in stock, wasn't on the kiosk and the customer service rep on the phone in the customer service department kept trying to convince me that I needed to keep checking Kohl's.com everyday to look for it. Not only did I waste my gas driving there but I wasted a good hour of my life listening to this chick try to convince me that rather than go to Bed Bath and Beyond, I should waste more of my life searching at their store site because "It might be in stock someday." Yeah, NO THANKS! read more