Ode to Kohl's in Westbrook The Kohl's in Westbrook quietly waits, Beneath familiar, cloudy skies. Its parking lot is rarely full, No great surprise, no great disguise. The shelves are neat, the signs are clear, The sales seem endless, week by week. You might find something worth the trip, Though not the treasure that you seek. The checkout lines can drag a bit, The layout's sometimes hard to know. The music hums, the lights are bright, Enough to make you want to go. But still it serves its simple role, A store that's neither best nor worst. Not every stop must dazzle you, Or always leave you feeling cursed. So here's to Kohl's in Westbrook, Maine-- A place that simply gets by. Not good enough to write home about, Not bad enough to wonder why. read more

Okay, I'm not sure what my 2020 self was thinking, but this Kohl's is rough. As soon as Whole Foods became an option for Amazon returns, I never again intentionally chose coming here for a variety of reasons: 1) even though it's close to Portland, it somehow feels like just out of the way enough to be an irritating chore, 2) the parking lot is weird (it's hard to explain but there's like a million seagulls and it's a little lawless so cars are zigzagging everywhere), 3) they were connnnnnstannnnntly changing where in the building the returns were and how many people were working that counter specifically and when they were open, so it became pretty unreliable. The only reason I was coming here was for returns; never for shopping. I'm not sure what I would need here specifically that I couldn't get elsewhere. Anyway, a recent return could ONLY be done here, so I stopped by and... I think they had a makeover. Everything seems blindingly white. And all the mirrors? It gets a little trippy. Also, did they reduce the amount of stuff they're selling in general? It seems they added a Sephora instead (is this the selling point for coming here now?). And, finally, the returns are now a part of the regular check-out area. Yes, okay, that makes total sense! But... the three employees at the cash registers were all looking down at their devices. I just stood there awkwardly until one employee looked up and told another, "customer" then went back to their device leaving their colleague to help me out. TL;DR you're either a Kohls person or you're not, I think. I'm not. read more

I came in expecting customer service. What I got was a live demonstration of how to make every customer question reality. The manager acted like helping people was a personal inconvenience. Every question was met with an attitude so powerful I genuinely checked to make sure I hadn't accidentally walked into a hostage negotiation. I've seen DMV lines with more enthusiasm. Communication? Nonexistent. Professionalism? Missing. Accountability? On vacation. The whole experience felt like the manager woke up, lost an argument to a toaster, and decided every customer was going to pay for it. If eye-rolling burned calories, they'd be in the Olympics. I don't usually leave bad reviews, but this was impressive. It takes real dedication to make someone want to leave before they've even finished what they came for. If terrible customer service were an Olympic event, this place would be taking home gold. I sincerely hope the manager discovers the revolutionary concept of being polite to people. Until then, I'd recommend bringing noise-canceling headphones, emotional support, and maybe a referee if you plan on asking for help. Would not return unless the manager is replaced by literally anyone else. Even a decorative plant would probably be more welcoming. read more

A Trip to Kohl's That Changed My Life (For the Worse) I walked into Kohl's with dreams in my head, Thinking I'd leave with some clothes instead. But within five minutes, I knew the truth: This place had entered a different dimension of chaos and gloom. The floor looked like it had fought a war, The bathroom looked like it needed a hazmat door. The shopping carts whispered, "Please let us go," Even the mannequins looked ready to quit their job. The customer service had a special technique, Making you feel defeated before you could speak. I asked one question, just trying to survive, And somehow left questioning my entire life. The bathroom had a smell so strong and wild, Even the air freshener looked scared and filed. The mice had apparently packed their bags, And the toilets looked like they were waving white flags. The manager walked in with a legendary glare, Like kindness was something she couldn't spare. Her communication skills were on a vacation, Somewhere far away from customer relations. I came for a hoodie, maybe a shoe, But I left with a story nobody would believe was true. Five stars? Absolutely not today. The only thing I'm buying here is my escape away. read more

Kohl's - The mouse that's in pee and poop - Department Stores Near Me - WESTBROOK, Maine

This store is always a mess. There is little selection of clothing and shoe styles and sizes for a store of this size. Different styles and sizes are all mixed up on the racks. Checkout lines are long and slow. But I like the easy Amazon returns process. read more

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I'm standing in line with 8 other people and watched a manager walk away saying she wasn't on registers today. The two cashiers seemed inexperienced and flustered. I'm not sure i've ever seen worse leadership. EVER. read more

Painful. I "ran" in to grab a pair of shoes for a service. What a mess! I grabbed a pair and spent 40 minutes in line to check out. Today.. Amazon return. 20 PEOPLE in line ahead of me. I left. I won't be back. The place is a mess short staffed. PAY YOUR PEOPLE!!! I will drive out of my way not to go back. Corporate and direct management should be ashamed. Support your staff morons. read more

This place has gone right to hell. I know everywhere is understaffed, especially large chains that have the ability to but refuse to pay a living wage, but dear Lord. I came in to find shoes and it was a disaster. Shelves destroyed, half the shoes don't have prices on them and the ones that do are definitely not the usual price of Kohl's deals. Just walking around the store... This place is just a messy nightmare. You can see from just the few pics I got of shoes and men's that they clearly don't have the ability to organize anything. It's like going to Goodwill at thrice the price at this point read more

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I just love Kohls. I love the variety of product. I love that I Live equally between the Portland and Biddeford locations This location in Portland is scarce for employees I can't always find someone when I need them. The parking lot can sometimes be dangerous because patrons just don't care that it is a "parking lot " and not a " roadway" They care clothing for the whole family. Jewelry, home goods , footwear, kitchen items and some tech stuff. They always have maulers that good home with coupons and you can earn Kohls cash. I always save a lot when I shop here. Yesterday I purchased an electric blanket that was originally $149 clearances to $69 but then throw in Kohls coupons it ended up costing me $43!!! In Maine sometimes a Sherpa electric blanket is needed! read more

I only visit Kohl's when I have an Amazon return. When you complete an Amazon return, the receipt always has a really good coupon on it. When I'm in this situation I do purchase something so I guess you can say the tactic works but I always leave feeling good about getting 25% off. read more

I will only shop at Kohls when I get emailed a coupon that is at least 20% off or higher and a coupon for $10 off my purchase. I get the emails or flyers in the regular mail constantly because you need these coupons to make the prices decent (still kind of pricey in my opinon, really). Without the coupons you would be paying WAY too much for the quality of the products. For instance, I made a jewelry purchase of a necklace and earrings a couple of weeks ago. The first time wearing them, both the necklace and the earrings broke beyond repair. I was able to return them both and exchanged them for exact duplicates in the store without much hassle. I mostly come to Kohls for the clothing and jewelry. The clothing is average quality and I would say a little more than average in price. I do like the fashion I can buy clothes to wear at my professional job at a reasonable price. I have never been impressed with the shoe selection here. I do notice that some of the clothing lines, Vera Wang for example, will shrink a size after a couple of washes, and look worn out very quickly. Sometimes you'll get the small holes at the front bottom of your shirts (what causes that, anyway!?). The check out lines are another story. They get LOONNNGGG and it takes forever for the cashiers to check people out. More than once I've had to go back to have the electronic tags removed that customers cant take off themselves. read more

Today (01/29/2021) I returned a royal blue blazer that my sister had bought me for Christmas. It was very pretty but didn't flatter me. I procrastinated because I hate returning Christmas gifts - indeed I usually don't - but this lovely jacket just didn't work for me. I was dreading the return because I'd waited so long. However, Phil in Customer Service (regular returns, not Amazon returns) processed my return with exceptional graciousness and speed. I received a merchandise gift card which I used immediately to buy something else I needed (and I spent a little more to help them keep going - we need our retailers, and they seem to be a dying breed). A lovely young woman named Mavey rang up my purchase. Mavey was warm and friendly. She proactively applied the 15% off storewide savings (which I was totally unaware of) to my new purchase. She scrupulously used hand sanitizer and cleaned the counter with sanitizer between customers. Also, as I'd walked around the store looking at the merchandise, I noticed that it was immaculate. The floors are a beautiful white stone with light gray flecks (probably quartz) and they looked sparkling. That's a challenge in winter when customers are tracking in snow/slush/mud. I'm giving Kohl's Westbrook an A+++ rating all around! read more

I went here in search for a couple holiday gifts for my son and his girl friend. I found a pair of sneakers for him that were on sale with 55% off. I found a comforter for his young lady and found that it was on sale also, with 50% off. read more

Kohl's - Great price at $99.99 after 50% off. - Department Stores Near Me - WESTBROOK, Maine

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Kohl's never disappoints. They always have great work attire, I never worry that I won't find what I came for. They have so many great deals around the holidays and a great toy section. I really like this store, especially since it's not at the mall. read more

Always a sale! Sign up for their Kohl's card to get an extra 10-15% discount for each purchase and pay with cash/check right after to avoid extra charges. Also, sign up for their e-mails because they send extra coupons. I go here to buy work out clothes for a discounted price :) Yay! read more

Worst company i ever delt with, Placed an order on Nov.26. It got shipped as far as New Jersy. LOST. Had to pay for the items in full. I am out over $50, over 6 agents said they can not give me a credit because it is against the company policy. No one will help. Can't track the order. I repurchased the items on Amazon, got the items in 3 days read more

Took me 20 minutes to check out with one thing. Only two people ahead of me. I stood in the wrong side of the line by accident and an employee that was checking out looked right at me and went ahead of me without bothering to mention to me that I was standing in the wrong spot. I was obviously in line. Contemplated just leaving but I had drove far. Everything was over priced. Never coming back. Horrible horrible experience. read more

My multiple experiences at this Kohl's hasn't changed since I moved up here two years ago. For some reason, the staff all look like they've been pulling all nighters and/or working double shifts. I have walked through all of the departments and the only one that needs help is the Juniors Department. The sizing is done incorrectly and clothes are always on the floor which makes it chaotic to shop. Personally, I am a stickler for neatness and it aches when I see clutter and disarray. However, the page turner is their merchandise. I like Kohl's because I can find a nice summer dress, a petite pair of jeans, fashionable jewelry for any occasion, work out gear, clearance rack deals for past seasons, K-Cups that are on sale for $14.99 and much more. This retailer is pricey in general, but there's always some sort of sale going on so that's the kicker! read more

I experience heart palpitations whenever I enter the Westbrook Kohls. I don't know if all Kohls stores are like this, but the Westbrook one is always, without fail, a huge mess. The clothes are apparently randomly hung, with various brands and styles all on one rack. The size almost never matches what the hanger says, either. I really wonder what image this store is trying to give the public. Another drawback is that the cashiers try way too hard to get me to sign up for their credit card. Once I give my first, "no, thank you", that should be the end. Today, I literally had to tell her no EIGHT times. I need to remember these things before I am tempted to go again. read more

Good clearance sales, but the reason this store is getting one star is from their high pressure sales tactics. I was hassled, dare I say, harassed, into signing up for a Kohl's credit card, of which I did not even want. The elderly woman working the cash register, Amy, wouldn't take no for an answer. I must have said no about 5 times, to which she'd reply "c'mon! what's the harm!". I told her that I have been rejected after applying in the past and so it'd be a waste of time and I didn't want one regardless, but she said that was fine because she'd still give me 20% off just for applying. Initially, I didn't understand why Amy kept telling me to lie and be extremely generous about how much money i make a year, but I realized once she "congratulated" me for being accepted, despite telling her from the start that i absolutely didn't want one. Bravo Amy, bravo. I even said to her after I was accepted that I still did not want the credit card, but she said "c'mon, it's good for you!". I don't work well under pressure and I feel that Amy picked me out and conned me into signing up for a Kohl's credit card just so she could collect some sort of commission. I don't appreciate high pressure sales tactics and I don't like the fact that I have to deal with the hassle of cancelling my card. Will not shop at this location ever again. read more