I was in Florida on vacation and found this place on Yelp. I came in and had Marcus do my nails. He did such a great job, I was so happy with the way they turned out. He was so nice and sweet, highly recommend him! read more

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Customer service or loyalty? Where? As a person that has spent a career analyzing businesses, I have been excruciatingly patient of the flaws of this place for a while. I returned because it's location is convenient but my money and time are better spent elsewhere. I'm sure yours is too! Nail's aren't cheap! Save your tip money they don't care if you tip generously-you'll still have no loyalty from them. From broken nails to wayyy to over laid acrylic, not being listened to, I'm embarrassed that I kept going. I have been coming to this salon for over a year. While the quality of work is OK, the business itself is run on the fly, poorly and disorganized. When you say something or even moderately call something to their attention they begin speaking Vietnamese (very obviously and uncomfortably speaking about you), or worse Marcus their English speaking employee bad mouths the customer to whomever is in front of him. I've seen so many poor attitudes in this salon. I wish I did not feel compelled to have to write a negative review but I think loyalty as a customer is not rewarded. They won't remember if they've had you waiting 15 minutes or an hour and you will never feel prioritized. In the end I can just go to Venetian or any other quality salon. My best relevant advice don't be like me and tip +20% they will NEVER remember it or care. Not returning. read more

Kevin is amazing!! I love my nails. He added tips and used the dip powder and they are smooth and thin. read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

Nasty manager who has no basic manners--doesn't know please, thank-you, etc. Orders clients to "sit there." Also, the place could use a cleaning. I sat under the dryer and could see the dirt on the moldings. The only redeeming thing is that I had Gina do my pedicure. Gina was very professional and nice. read more

The pedicure was fine though nothing special. The manicure was sub par. I had to file down rough edges when I got home. Specifically, I would not come here to get any nail art done. read more

I should have listen to the reviews that said this wasn't a very good place. It seems like there is one tech that is actually good. Unfortunately I did not get that tech. They do not accept Discover or AMEX which they do not tell you until after. Over all not a good experience. read more

Koi Nails & Spa - Bump in nail. Tech refused to buff or fix. - Waxing Near Me - Palm Springs, Florida

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This place is not what it used to be. They used to do such a great job, extremely attentive and patient. That has all changed, the last few visits they have done such a horrible job when it has come to brows, nails and a simple pedicure. They are very pushy and impatient, and when you ask for them to fix anything they give an attitude. Please take your time and money elsewhere! read more

I love my visits to Koi Nails. I no longer live in West Palm.....but make an effort to visit everytime I am in town. Love Kelly..who does a fabulous gen-dip manicure. This is truly one of prettiest and CLEANEST nail salons in the whole county. read more

Nice clean nail salon. Kelly always does a great job with the Nexgen nails. I love how she does the ombré powder nails. And I also really appreciate how they have disposable liners on their tubs. Always clean and sanitary when I've been there. read more

Koi Nails & Spa - Ombré nexgen - Waxing Near Me - Palm Springs, Florida

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Kelly does an amazing job. She is down to earth and definitely knows how to make you feel welcomed while doing an amazing job on your nails. Do not let these miserable people with bad reviews make you think less of Koi. I am new to this area and I'm always satisfied leaving here!!! read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

Very nice nail salon. YEN was so thorough with my gel manicure. She's so detailed and I love it when I walk out with a perfect manicure!!! I kind of hate to share since I know it will get super busy but she's worth sharing! Come here. It's well priced, clean, friendly and there is a super adorable little princess named Selina! Her Mom owns the salon read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

I really like this place! Super clean which is one of the most important things to me. The owner and staff are super friendly and you can tell they care about the customer service. I will be a regular customer read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

Let me start off by saying that I've been getting my nails done for over 10 years at different establishments, so I know how my nails should look when finished. They only had one person on staff at the time I arrived doing nexgen so I had to wait a bit (which I didn't mind). The gentleman at this establishment poorly executed my nails. Seemed he was in a rush to get to his next appointments. After all was said and done and finished, it looked really bad and noticeable. The only thing I like about my nails was the shape I asked for. Everything else seemed very amateur as far as my nails go despite his 15 years of experience. Was able to get them redone which came 100x better than the first time. The place was nice and clean though read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

Won't regret going here.. kimmy does a great pedicure and staff is friendly and talkative.. it can be crowded at times so if possible an appointment would be best.. fuji is also great if you want coffin nails and there is also another young lady in the front that is super kind and friendly .. we have the best and most Interesting conversations and she makes you feel welcomed read more

Koi Nails & Spa - Great customer service and kimmy does a great pedicure ! - Waxing Near Me - Palm Springs, Florida

Super nice!! Amazing manicure!! I love my nails!! Super clean & efficient. Very impressed with the service. The owner is very nice and attentive. read more

Today was my second visit to Koi. I've scrolled through reviews here and have to disagree with some, but everyone has their opinion. The girl who was Talking about Miami...she was loud and rude. Noone could make that petson happy on any planet.I'm happy for the salon that she won't be back. I've been to several salons in town. Everyone here absolutely speaks English. It's super clean and all the techs are professional and friendly. My pedi was great and my nex-gen is Perfection. For such a pretty salon, new, prices are great! read more

This place is awesome great service great people clean clean clean it is by far the cleanest nail spa I have read more

Koi Nails & Spa - Love it - Waxing Near Me - Palm Springs, Florida

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Had a great experience! Made an appointment last minute for two people, we were out within 45 minutes including taking off our previous nails. Friendly and fast paced, very happy with our service! read more

Considering my friends and I got our nails and toes done on June 30th, this review is long overdue! I would only recommend this place if you're looking for a toss up of having your SNS nails lift and fall off OR your toenail polish chip within days of getting them done. If that's your ultimate goal then you've definitely come to the right place! By far, one of the worst pedicures and manicures I've ever had. Let's start with my pedicure and some words of advice! Never wear sweatpants that come down mid calf or it will backfire on you. Who knew that my sweatpants would only warrant me to getting massaged on my ankles. During my pedicure, my nail tech did not ask me to pull my sweatpants up so I could take advantage of the full pedicure experience. Instead she saw it as a sign of less work required from her end and only massaged each of my ankles for about 20 seconds or less. She barely even touched my feet during the entire pedicure! The polish job was nothing special and it looked like I had done it myself. But that's nothing compared to my nails! First off, the nail tech was rude! He even commented that my "skin was ashier than most" so apparently I needed double the oil application, which he applied. He did an awful job on my nails because they all lifted within a week. The same thing happened with another friend who accompanied me at the salon that day. All of her toes had chipped by day 4 and she joined me later that week in removing all of our lifted nails. By the end of the week, she had absolutely no nail polish left on her toes. Also the same nail tech that did my hands noticed that she bites her nails and decided to ask her if "they tasted good?" How does one even respond to that? My nails are still in repair mode due to this experience and the fact that when I attempted to remove my SNS, my actual real nails split and ripped off in the process. What a painful experience that was!! The worst nails were those of my sister. If you ran your finger across her nails, you could feel every visible bump and imperfection. They were hideous and super thick! To make matters worst, my friends and I left for Europe that day and would be gone for 2 weeks. We spent half our vacation making fun of the state of each of our toes and nails. To not have them last for the entire duration of our trip is just pitiful and a true reflection of 'you get what you pay for!' YOU COULD NOT PAY ME TO RETURN HERE!! read more

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Love this place! Friendly, clean, and always do a great job! They keep my nails short how I like, but they still look great! Always ready for me at my appointment time! read more

Koi Nails & Spa - Love this place! Friendly, clean, and always do a wonderful job! - Waxing Near Me - Palm Springs, Florida

Apparently this salon is going downhill very quickly. They better get to addressing the issues soon or they will be out of business and that's a shame because they are really clean and comparable with pricing for the services. When I first went there, I had Susan and she (along with another young girl) were fantastic. Susan is no longer there and I haven't seen the other girl the past couple of times I have been there. Walk-in pedicures seem to be alright, but not for any other service. They need more staff with better attitudes! read more

First off I wish I could give this place a ZERO!!! Horrible service and horrible job on my nails! The guy didn't drill around my cuticle to make it even gave me an excuse about how it's because I have a light color so he can't which is BS I've gotten light colors and NEVER in my 15 years of doing nails was I told that lie..... then after that I had already gotten my toes done and realized it didn't match after getting the nails done, all I asked was to get another color painted over my original to MATCH and they made a huge deal about it and were rude!! This place is near my new home so I figured I'd try it and thought it would be good, NEVER AGAIN! Rude staff and the place is BEYOND dirty looks like they haven't swept in yearssss read more

Koi Nails & Spa - Waxing Near Me - Palm Springs, Florida

They work like they are paying us for their services. The old lady has a horrible attitude she did the worst pedicure ever!!!!! The young lady did my nexgen manicure and I don't like it. read more

Had to go to a podiatrist for the STAFF INFECTION I got under my toenail 2 days after my pedicure. I have contacted the BBB in regards to this. I'm out $367 and walking with a limp. I called and was yelled at loudly by a man I never saw claiming I was lying and he was the manager. I never went in for fear of what I might do if he was there so it has not yet been resolved. Will update soon... read more

Family oriented, great prices, awesome exceptional customer service and fantastic nails & pedis. Who can ask for anything more! See Fugi, Kelley, Linda, and Staff read more

Linda is amazing!! I will never let anyone else do my pedicure again. She is always consistent and I enjoy talking to her when I'm there. Linda's daughter (the owner- I forgot her name ) is amazing as well!! She did my gel manicure a few weeks ago and it lasted 3 weeks. If you're looking for a nail salon, definitely give them a try- you will not be sorry! Their salon is so cute and very clean!! All the reviews I've read in regards to them being rude are comical. Every time I go in there everyone always greets me and is so friendly. I've never had to wait either. read more

This is the best nail salon I have ever been to, Kelley is the sweetest and best nail tech I've ever had. 10/10 I carry her business cards everywhere!! These nails are going on week 5 read more

Koi Nails & Spa - Nexgen nails with tips, week 5 - Waxing Near Me - Palm Springs, Florida

We waited an an hour and 15 minutes just for a Manicure. And they still didn't get to us. On top of that not one person said sorry or even acknowledged that we've been waiting so long. Never coming back. Horrible service. If you want your time to be wasted then this is the place to be. read more

Love the entire staff, especially Kelly who I always go to. They always accommodate booking last-minute appointments and never charge when I come in to get broken nails fixed. Kelly helped me grow out my nails and I get the NextGen. I always receive tons of compliments on my nails with the shape and designs. The pricing is very reasonable. My go-to place! read more

I love this nail salon. Fugi has been doing my nails for awhile. He does a great job! This is the cleanest salon in west palm hands down. I love the fact that it's family owned ( all English speaking + respectful ) read more

Koi Nails & Spa - next gen: hot summer pink - Waxing Near Me - Palm Springs, Florida

This is a very unpleasant establishment. The young lady at the front desk was clearly bothered by the fact that I walked through the door. She lacked any people skills. Then the other lady that did my gel nails and pedicure was not only super unfriendly, she did a really crappy job. The spa is cute and new but the employees need some customer service skills. I won't be returning. read more

First time here, been living in the area many years and was going to the other nail salons near by, but not happy with them. Never consistent with their work. Tried Koi and Kelly was my tech, very sweet girl and she was great! Will go back. read more

I got my nails done dip I'm very up set with the way they came out VERY Uneven I asked for Coffin shaped and I got very Square And I got cut to two times very disappointed read more

Great prices, clean salon, but the technicians are poorly trained if at all. My toe nails and fingernails were cut too short and uneven, but they didn't get any polish on my skin. Same with my nails. Gotta give some credit for that read more

Only 2 reviews of 5 stars that are not deserved. Customer service is zero. They have two young girls that seem clueless and are not professionally dressed, I'm unsure what their job is, when I walked in asking for a regular manicure ( no gel or anything, just focus on my cuticles ) she looked at me as if I was speaking a dialect. Only one nail tech spoke English unfortunately for me cuz I told my nail tech to focus on my cuticles and she nodded, but towards the end of my manicure I told her she forgot to remove the clear protein coat I came in with from my right hand, and that she also didn't buff my nails like she had done to my left hand, she had to ask for translating. Which is fine, I just wish she would have just asked before about not understanding since I was wondering why she didn't focus on my cuticles more. The water to soften the skin was also cold. Lastly, one of the nail techs was sleeping in the pedicure massage chair... to me that's just unprofessional. Needless to say, I'm going to have to retouch my cuticles at home. I'm going two stars because is seems they updated their store recently. It looks modern. That was nice. Would recommend elsewhere, businesses should understand the importance of customer service. Was very disappointed since I attend PBSC, and this place would have been nearby to come for regular manicures. I guess the search continues.... read more

My mom and I came in with an appointment for 3:30 they made me wait 40 min for my manicure. They took my mom right away for her pedicure. Had a deal from yelp for a free sugar scrub yet my mom didn't get one. The guy did my nails very nice but kept going on long breaks to talk on the phone. I would go again but I know what to expect. read more

If you want a more upscale atmosphere without the price hike, this is the place. Spent $50 on a pedi and nexgen mani and couldn't be happier with the service. Magy did my pedi and Fuji did my manicure and both were super friendly, gentle, and quick. Y nails came out perfect! I've been shopping around for a new salon for a few months now and finally found one that hit the mark. The salon is modern, clean, and the best part is it DOESNT SMELL! I guess they have some kind of ventilation system because there is none of that harsh chemical scent you'd expect. Would recommend to anyone! read more

This nail salon is actually awesome! The staff is so nice and friendly, they take personal care and attention of their costumers. I was getting a fill from an old set and she finessed it so well it looks like my real nails that just have gel on them. read more

I was a customer here for a few months until the experience I just had now. The nail tech is MOST DEFINITELY on drugs. It was one of the most uncomfortable experiences of my adult life. He argued with not only me but another customer next to me. I will NEVER be back and I would recommend that no one go here read more

I am so disappointed with their services I went this morning to get my nails done and the gentleman that was telling my nails had an attitude the entire time I explained to him the type of nails I wanted he was complaining about making them look the way I want it I told him I would be OK as long as he tried his best to get them done the way he was constantly complaining if my finger twitched the wrong way so I finally asked if he had any issue and he said the only issue he had was that I kept moving he still had an attitude so I finally said Disney he want to end the session he threw his tools on the table and told me to get out and called me an idiot I've never been treated So disrespectfully I'm still in shock it's not OK to treat people that way and I can own if I was rude to him first but I wasn't I just wanted to go to a place get my nails done and leave feeling good not leave in tears read more

Koi Nails & Spa - These are currently my nails at home - Waxing Near Me - Palm Springs, Florida