Koko Nails is absolutely fabulous. The staff and the overall experience is wonderful. They greet you with a warm smile and professionalism. I recommend Rose she is my go to nail tech. I have been following her from her previous Salon and I will not go anywhere else!! wherever Rose goes I'm going. I am extremely picky when it comes to my manicure and pedicure and Rose does not disappoint. I always go over the top with my designs and she is absolutely fantastic if you're ever looking for nail designs or 3-D work she is your go to girl.!!! here is just an example of some work that Rose has done!! if I can give her 100 stars I would read more

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I went to Koko's based on the great reviews and I'm glad I found this place. The first time I went I found it pleasant to deal with. The girls the accommodated me and my 8 yr old, and the girl stayed after closing for me. My nails w were awesome! One wierd thing I noticed was the first girl started my nails and then in the middle abruptly got up and switched to another girl- no warning or explanation. Strange but ok. The day before yesterday I went for the second time. I went as a walk in, and the girl seemed a bit off from the beginning. Why I'm giving three stars is because I'm happy with the nails, the attitude I got was not ok. She seemed bitchy and at one point she was pointing out that she had to change my mail as the last person did it crooked, she said. I know my mail is slightly cracked and I didn't notice anything the last time- then she held up my finger to show me. When I didn't understand and asked for clarity she got all pissy and said something in her language which in sure was very derogate, right there in front of me! I felt so uncomfortable and upset about it. A bit shocked, even. I let it go but it's still bothering me so I hope this communicates . I paid a lot and tipped too. I'll be going back though , hoping for the best and I'm happy with my nails. read more

Koko Nail & Lash Bar - Nail Salons Near Me - Burnaby, British Columbia

There is a very good reason Koko Nail & Lash Bar was named as best mani & pedi 2023 in Burnaby. I would go further to suggest one of the best in Metro Vancouver. The women here are so professional, the salon is clean & I have no hesitation in recommending. So relaxing. Thank you! read more

Koko Nail & Lash Bar - Nail Salons Near Me - Burnaby, British Columbia

They said walk-in welcome, but this is false. When I arrived at the place, the reception guy asked me if I had made an appointment. I said no because it says on your website 'walk-in welcome.' He asked me to come back another day because I didn't make an appointment. That's funny. They should take off the 'walk-in welcome' sign; instead, they should advertise 'by appointment only.' The guy is not very friendly. Overall, the staff who did my nails are awesome. They did my nails last month with no appointment, which is good. I came back yesterday because my acrylic nails, which they put on the same day I went to their place, broke down, and it was bothering me, and I was in pain. They asked me to come back another day. Not so happy with the service especially when you so much pain because your nail broke down right in the middle they won't help you. I told him I'm willing to wait because I have pain. They have to remove the acrylic nails because my own nail broke down. read more

In less than 2 weeks, three of my UV Gel nails came right off. I've gotten my nails done at countless places and have never had this happen before. read more

They took us early for our appointment but both my daughter and I had our cuticles cut and began bleeding. They just weren't careful enough for a second visit. read more

Koko Nail & Lash Bar - Nail Salons Near Me - Burnaby, British Columbia

I went there 3 times to get a simple manicure. Gave them a fair shot but will never return. They always rush, shout at each other in a foreign language, and dismiss customers. The last time the technician fully ignored my request to not use a dremel and consequently damaged my nail beds. They all now have a groove in them that will take months to grow out. She also buffed them so much, again, against my will, that my nails became brittle and started chipping days after the appointment. Awful service, horrible atmosphere and poor results. I will never return and caution you to stay far away from this place. read more

This review is long long overdue.. My visit took place in October of 2019. My gel nail broke in devastating manner, which required very last minute booking for an emergency treatment. Tragic(it lasted me only for a week). I stopped by to request a booking. The salon was very packed and busy. A lady(who turned out to be the owner) came rushing to help me book an appointment. Unfortunately they have no more room for the day but she booked me for another day. I half sniffled-held up my broken nail finger and asked, "what should I do in a mean while?". And she gave a dramatic gasp and begin to file that *bleep* down for me. Pro. I returned the next day and it was dramatically different. There were no other clients in the salon and I was only one. I was greeted by Hannah & Cindy duo. It took me a while to try to decide what I would like for the colour change. They didn't rush me. They chatted and laughed along with me, making me feel very comfortable. Sure, it helps that I was the only one in and it was a down time. But I stayed getting my nails done until they were closing off the salon. And they never made me feel like they want to get rid of me as quick as possible for some relaxation of their own. Hannah in particular was the one who worked on my nails and she was so thorough and detailed. I'm not an expert on all these nail things and she took her time to answer all my questions. Including none-related cooking questions. I hope Hannah & Cindy are still around. They were such a great people to be around and made the whole experience great. My visit was 3 months ago. And I'm still writing this review. This should show how much of a great experience I've had in this location thanks to those two! read more

I came across this little place when I was shopping at whole foods. I am new to this area so I was happy there was a Nail place. After this long wait for this pandemic to calm down I thought I'd drop in for a shellac pedicure. I came in without an appointment.. it was empty, not surprising tho given everything that's going on. The staff were super friendly and the place seemed pretty clean just a bit small. Pedicure was good I thought until I came home and realized the bottom of my feet were the exact same as prior to getting the pedicure. They weren't soft and still very rough. I actually don't have bad feet in the sense of dry skin etc, so to feel that there was no difference i was pretty disappointed... I don't think I'll be coming back. I paid 60$ with tip (not worth it) read more

I love the ladies here. This is my go to when I can't get an appointment with my friend who is a nail tech. They are quick and always get my nails exactly the way I want them. $55 tips in...Really happy with the shape and last good 5 weeks even when I use my hands hard. They use Akzentz which is my line for gel nails which is a double plus!!! read more

Koko Nail & Lash Bar - Almond shaped akzentz "prim: matte and "aurora" on ring finger - Nail Salons Near Me - Burnaby, British Columbia

This is another business in the Solo building I wanted to try out since it is so close by. Really cute nail bar and they do lashes too. I liked that everything looked really clean. Big selection of gel nail polishes. My nail tech was very meticulous in trimming my cuticles and the nail polish was applied perfectly. Will have to come back! *edited to add* well it's been over a week and my nails still look perfect. No chips anywhere! Although it is slightly more pricey at koko's, I would go here again because the imperfections in other nail salons' manicures usually irritate me and my type a-ness. The application is the best I've seen anywhere, and so long lasting too! Will be back :) read more

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My sister and I were very happy they were able to accommodate our last minute booking for a mani and pedi. We felt immediately welcomed and the staff there were polite and professional. Even with the state of covid, it felt very safe and clean as there was enough room between each person and everything was disinfected thoroughly between each use. Kudos! read more

I love this place so much. Really happy with the shape and the designs. Amazing experience!! Thnks guys read more

Koko Nail & Lash Bar - Nails - Nail Salons Near Me - Burnaby, British Columbia

Dina and her team do amazing job. Their cleaning standards are high. Gloves and masks are normal procedure. These ladies are professionals. Waiting to get Manicure with gel nails and Pedicure again. Highly recommenced! read more

I have tried a number of nail salons in the area and I have to say this is my favourite. The ladies are always so kind and strive to please. Any time I come in with a Pinterest photo they take a good look at it and do it exactly as I would like. I went to get a fill somewhere else while I was out of town and they told me the nail tech I go to at home (Koko's) did a fantastic job. Always easy to get an appointment or walk in. The new owner is amazing at ensuring every customer is happy and takes immense pride in her company's work. Highly recommend. read more

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Koko Nail & Lash Bar is so amazing with their clients. I called the day of and they were able to fit me in. The entire staff made it feel easy to get comfortable and even chatted with me and others while doing our nails. The next day I realized my nails were a bit too long for me and called to see if they could do a little trim. They had no problem and fit me in day of. The new owner is very friendly, among all the other staff and the atmosphere is very calm and relaxing. I'll definitely be coming here again. Also, my nails are GORGEOUS! Amazing work. read more

Koko Nail & Lash Bar - Nail Salons Near Me - Burnaby, British Columbia

Just moved into the area and this was the best nail place I found. Nice relaxed vibe and convenient location. Cindy does a great gel mani and pedi . She's very meticulous. I love that the gel polish is all vegan & cruelty free! Sometimes the colors aren't an exact match to the samples so check them first . The owner also does lash perm/lift and tint. So glad I asked as it wasn't advertised on website. Now I can do everything in one place ! read more

Went here for the first time and their service was wonderful! My gel nail polish turned out amazing and they even put an extra top coat because of my line of work. They're so welcoming and it was nice to see that they greeted all their clients by their first names when they walked it. I would highly recommend this place to anyone! read more

I live close by to Koko Nail and Lash bar, and decided to try it out since I wasn't downtown. I have to say that I haven't gone anywhere since then because they are amazing!!! I highly recommend going there to get your nails done. read more

I have already spoken to management on the phone, but feel the need to share my experience with future customers. I receive one of the worst shellac manicures from Kelsey. To begin, she cut too deep into my cuticle, ignoring all my "ouch's". While I was still bleeding she proceeded to apply the base coat on my bloody nail even after I pointed it out to her. Now I have blood cured into my manicure and they have a contaminated base coat. To end off this wonderful experience, some polish had cured onto my hand right by my knuckle area and when I pointed it out to Kelsey she proceeded to take a nail file to my skin! Not only was Kelsey rude in ignoring all my remarks but I genuinely felt like she enjoyed ignoring me through that entire experience. I spoke to who I can assume was the manager over the phone about this experience and she was very apologetic but was only able to offer a "is there anything I can do for you?" Side note, my shellac also did not even last a 3 days before the edges started to lift. TLDR: Would not recommend, but if you do go.. please, not Kelsey. read more

Perfect nails and lovely service. The tech was happy to chat with me during the service but was also totally cool when I started watching videos on my phone to pass the time. The manicure and pedicure was flawless as well. Highly recommend. read more

Never again. Came here today and had the worst pedicure ever by someone who obviously hasn't done pedicures before. The woman had no comprehension of English at all so I couldn't explain anything. I actually had to show her how to use the nail clippers....yes, I clipped my own toe nails in the salon because she 1) didn't understand that I wanted them shorter and 2) when she tried to cut them, she simply wasn't doing it (she was fake clipping...it was so weird). It took 30 minutes just to remove my shellac nail polish. The foot bath was freezing. There was absolutely no muscle behind scrubbing my feet with the Emory board. I've never had an experience like this before. One foot had the nails shaped completely different from the other. A complete mess. An hour and 20 minutes to get a pedicure. A complete waste of money ($63 without tip) and time. I go for pedicures all of the time at J. Diem salon but couldn't this time because the girl that normally does my nails was away (Cindy does an excellent job and in 30-40 min). read more

I love getting my lashes done here! Very reasonable price for the quality of the lashes and the amount of experience of the technician. All the staff are extremely welcoming and friendly creating an overall great environment. The quality and precision is amazing, my lashes are always very even and full and can last me 5 weeks!!! Love love love Koko!! read more

I went here because it was close to my condo. Im not sure how the mani/pedis are BC I got eyelash extension. After 1.5 weeks more than 75% of m lashes fell off.. I returned in 2 weeks and let them know that my lashes fell off but should last 3-4wks. They said they will charge me for $70 fill (the price says $50+ and charge whatever price they want). The technician spent a while filling my lashes and at the end she said since it was a lot she had to charge me $95 now. Poor quality and poor service.. I would not return here if you are getting your lashes done! I've never gone to a lash bar that has "and up" and no fixed prices for lash refills.. a complete waste of money!!! read more

Great service and clean! Got a gel manicure and pedicure and it's lasting so long without chips or discoloration. They also do lashes so I'm going to go back and try them. read more

I came here for an express manicure (file and regular nail polish only). The staff were very nice on the phone and in person. It has been a week and there is no chipping yet! I would love to go back for a full manicure. read more

I am so happy that I found Koko nail & lash. I recently moved to the neighbourhood and they have made me feel very welcome. I've had gel manicures from Emily and Sue, and they have both done an amazing job!! While Koko is slightly more expensive than my old nail place, they have really nice organic polishes that are scent-free (which is great for anyone that gets headaches easily) and they have beautiful colours. And great service!! I recently tried the colour 'Eternity' and it is the perfect pinkish-purple neutral. I highly recommend this place for a great manicure and warm, welcoming staff! read more

Had a very enjoyable pedicure here. They were able to fit me in last minute and Alex was great. Clean and professional

From the moment I walked in I was not impressed. I feel like this place lacks customer service and does not look out for their customers best interest. I went here to get my eyelashes done. Their price list quoted $95 for full set synthetic lashes and $110 for mink on their price list. I told the lady I wanted synthetic and she told me that they only do mink now. When I asked her how much that would cost knowingly $110, she quoted me $130. I asked her why her price list says otherwise and she said that the price on yelp was their "opening" price. I was confused as why they wouldn't delete the price list on their yelp and told her to remove it to avoid confusion. She replied with "I tried to delete it but it doesn't work." I also did NOT have an enjoyable experience because during my eyelash session all I can hear is loud banging noises in the background due to other workers organizing nail polishes... in the exact same room as us. This went on for quite awhile. The worst part is at the end of it all she ended up charging me $150 because "$130" was for "classic sets" when she was fully aware that I wanted FULL VOLUME and quoted $130 to begin with. Overall, this store is a MONEY GRABBER. They have lost a customer and I will not be coming back. read more