I'm really trying to be patient & understanding, but the DMV failed to supply my smog check place…read morew/stickers after they ran out....so, did not get it done on time (w/the holiday). So reg expired, went to kiosk immediately and IT WAS BROKEN (A LINE OF FRUSTRATED PEOPLE) so now I'll just take time off of work to go to the DMV tomorrow. ALL OF THIS COULD BE AVOIDED WITH SOME EFFICENCY

Lady's working there were patient, nice and helpful but also professional doing their job.read more

Third trip was a charm. First trip had rude lady at front. I had moved so came in to change address…read morefor my DL license. Waited hours then was told no more customers that day. Returned second time and was able to do the process successfully. Weeks past by and did not receive license in mail. Called dmv rude lady was uncooperative so I asked to speak with supervisor, she told me to call the mayor because that is her boss. Returned DMV a third time, paid again for license, but was treated professionally by the staff that day, very polite and helpful. After several moths and three in person attempts, I did finally receive my updated license in the mail. Thank you to the nice ladies with the aloha spirit the third visit.

Terrible people doing a terrible job. Got in right away thinking this will be easy. I knew I would…read morehave to come back a second time because the website info doesn't match what they tell u inside. But no biggie, i know better so this was just a starting point. The lady was so rude. I don't why they get trained to be so rude but the supervisor should be proud of how terrible they treat the public.

My wife went to Trade her mainland drivers license for a…read moreHawaii one. Also to register her "new for her" Miata. The supervisor with the braids is amazing! Thank you!

By far the worst DMV office. Didn't open doors until 8:20AM. Advertised to open at 8:00AM. No sense…read moreof urgency by the workers.

What a change! Very little waiting, place to sit, no reservation necessary (though this would…read morespeed things up even more) It was a painless process!

Top notch, I am on the mainland and have a Vehicle in Hilo…read more Had some registration issues ,called the department. Spoke to a very nice employee who guided me on how to get the proper forms and to send my money in to get my car registered. You don't get that here in the mainland. Mahalo

The person that assisted and I so wish I got her name was soooo awesome!! She actually helped both…read moretimes for my registration appointments for a JDM import. She was extremely knowledgeable and very detailed and made the whole process go as smooth as possible. Thank you for your 5 star service!

Wow! The WORST experience at this location. Very unprofessional clerk that raised her voice and…read morerolled her eyes when talking about proper documentation to bring to the appointment....and no we weren't rude to the clerks. Think of the tone of a mother scolding her child. The check off list they provide is VERY vague so be prepared to be turned away if it isn't the correct form of the document. We followed the clerk's instructions and returned only to get yelled at. Looks like we'll try to Hilo location instead so we don't fear getting mistreated.

It's nice to use this office instead of the one in Kahului, because the lineups are so short. I…read moredidn't have an appointment, but I only had to wait a couple of minutes to renew my drivers license. The lady was helpful and I got a temporary license, followed by the real license a few weeks later. Lots of easy parking too.

I had a surprisingly short visit to this branch this morning to renew my Driver's license. The…read moreapplication was short and easy to fill out and my wait time was maybe 15 minutes. The woman who helped me was friendly and my entire transaction took less than 5 minutes. The place has been renovated in recent years and was clean and well organized. They could probably do with a few more chairs, though it would probably impede foot traffic a little bit as it is a small office. Overall, it was a pretty pleasant morning.

They closed early Monday they closed Tuesday. No warning …read more Just "closed due to staff shortage" their kiosk location information is out of date. Poor Lahaina. Lahaina DMV is closed.

I would normally prefer to drink bleach than go to the Lahaina DMV in person as they have been so…read moreunprofessional and unfriendly and downright rude during all of my visits. I went in to renew a car registration for a friend who is off island with a very sick husband, and they were absolutely awful and totally unhelpful. The DMV employee I was dealing with refused to believe the car belonged to my friend even though I had the actual original car registration certificate in hand. They refused to help me and I had to force myself to try again. However, today I hit gold! In the name of Mylene (angels singing and a halo appearing above her), who was so friendly and helpful and proficient and downright unbelievable for the DMV. She is a godsend to the DMV and I hope they realize it!! While I was waiting for my number to turn up (feeling like I was on the set of Beetlejuice, in the departed waiting room) I heard Mylene help an older man who had recently lost his wife, and a man who lost his house in the Lahaina fires. She was helpful and sympathetic and just a wonderful person to them which was so beautiful to listen to. When it was my turn she was just as helpful and understanding and friendly. Mahalo Mylene, you made my, and several other people's day. I don't think you realize what a breath of fresh air to the Lahaina DMV you are.

This is my second visit to the DMV in two weeks When I…read morewalked in, the woman at the front desk was lovely. She was kind and warm. THen I walked into the deep freeze. Both of the women who helped me were icy and judgemental. I felt like I was in a Catholic School and they were the nuns. I half expected both of them on those two occasions to have me put out my hand while they struck me with their rulers. I will shop around for another place before I set foot in the Kahului DMV. PS. I am a very nice person. Funny, even

The Lahaina DMV is terrible, really awful, so I wasn't expecting much when I visited this DMV in…read moreKahului (opposite the BMW dealership) when registering a car I purchased. I was helped at the first desk and given a number, but I missed my number as I was waiting for the folks selling me the car to fill in their part of the form, so my number was recycled and I was called up within 2 numbers again. My application was handled graciously by a really nice lady who kept me informed of what she was doing and was quick and efficient. I was in and out in 10 minutes registering a vehicle which is unheard of in Lahaina which takes about 2 weeks, 4 visits and a lot of confusion and abuse from the staff!! This will be my go to DMV when required in person. Everyone was helpful, friendly and the place was clean and efficient. I was pleasantly surprised.

A never received 1099R for a deceased loved one brought me to the local Social Security office,…read morewithout an appointment. I did have an online account for said person but the website changed and I couldn't recreate a new log in. PARKING: There were 13 on-street, 1-hour parking stalls (which are never unoccupied) fronting the building, or a parking garage with supposedly high rates according to other reviewers. I forced my spouse to do a drop off & pick up! EXPERIENCE: Located on the first floor of One Main Plaza, security will escort you in while asking some safety questions. He then had me check in on the slow-responding kiosk which issued a ticket number, just like the DMV. The small office had an adequate amount of chairs and 8 windows. A TV screen showed called numbers but no chimes or alerts were sounded to get your attention, but the security guard, out of the goodness of his heart, would verbally announce the numbers and which window to go to. I was called in about 30 minutes which I thought was pretty quick judging by the amount of people waiting. The guy who helped me asked for a death certificate, which I had on my phone but I wasn't allowed to email it to them to see or print out. I did have a hard copy POA which he thankfully accepted along with a few security questions. 5 minutes later I had document in-hand! I think he knew my predicament and assisted me fully because he cared. Much appreciated and thank you! OVERALL: If you've had a bad experience here, I'm pretty sure you were partly to blame. Be civil and you'll go far.

I visited with a 71 year old friend with Parkinsons who hadn't signed up for Part B. It was such…read morean easy process for us to go in, sign up digitally (the security guard will assist you), we only sat for a few minutes and were talking to a really helpful agent who went out of his way to help us. I just wish we had got the gentleman's name so I could give him a personal shout out here! We had to visit the DHS to complete the process and he made sure we knew what to ask for, gave us some print outs and forms to take with us, and made sure we knew where we were going. He was empathetic and helpful and it was such a relief as we though it was going to be a hard process after dealing with the Red Cross and FEMA recently in the Lahaina disaster. Easy parallel street parking outside, friendly security guard at the entrance will show you the way, the security guard at Soc Sec welcomes you and shows you the ropes. Sooo easy. Mahalo to everyone at the Soc Sec office for helping us.