After a literal lifetime of looking for a great dr who is down to earth and medically…read moreknowledgeable, I finally found him in Dr Pasternack! Even their office staff are friendly and nice! I finally found a dr who believes in lowcarb and who doesn't just jump to drugs right away, willing to try natural remedies first. I know natural remedies work bc 6 yrs ago I saved my life by using CPAP for sleep apnea and drastically changing my diet. I wanted a dr who doesn't just jump to drugs right away and I found him! And only 5 mins from my home too!

Dr Cross is by far the best doctor I have ever had! I actually look forward to my appointments with…read morehim. He's easy to talk to and will joke around with me but he actually listens to me and will answer any question I throw at him no matter how ridiculous it sounds. I would and have recommended him to anyone looking for a new doctor. I dont care how far I move, I will find a way to keep this man as my doctor for as long as possible.

Don't get sick and try to see ur Dr. It's a 2 month wait or they try to push u off on PA whom I've…read moreseen once before and WILL NEVER see again. My dr is phenomenal if I could only get a sick visit the once every several years I actually need it.​

This office is great! The staff is friendly and helpful. I have no problem getting appointments…read morewhen I need them. The doctors are wonderful. They listen to my concerns and address all my questions. I am very satisfied with the care that I receive.

Great alternative to traveling to Center City for care. Dr. Vlad is superb very experienced in the…read moremedical field; knows what she is talking about and the Nurses as well Karina is awesome and caring. I feel an improvement after attending here for many years.

I tried to set up an appointment to become a new patient for this facility. The first person who…read morewas kind of abrupt and asked me everything twice and ignored the answers I already gave her put me on hold for at least 5 minutes and I hung up. The second person when I called back was a bit more friendly but she also put me on hold when I told her that I was sick and I needed an appointment on it it again was over 5 minutes when I finally gave up and realized that I didn't want to be going to a place that would put me on hold for so long when they never even dealt with me before because you would think that they would treat new people better. So I don't know what kind of healthcare they give but patient care at this cilty which is represented in the first case by the people who answer the phones, was horrendous and shameful. The place is really convenient within walking distance in Penn Medicine has a good reputation but the way they've managed this place and set it up so that your first Contact is with incompetent people who make you wait interminably is just unacceptable. I have no reason to believe that when I arrived at that place the treatment would be any better An update. I got a call from someone after I left this review. She informed me that I had called a central call location for downtown Philly. But it's a number that was given and it was the same number that I was given when they she gave me the right number to call. So their system doesn't even check to see where somebody is trying to make an appointment which makes this even worse. She persuaded me to give it one more try I did. And I asked how long would it be until I can make an appointment with the doctor. I was told it would be the end of June so at least 5 weeks. Wow

Ok so this review update is strictly for the billing. The providers here and the receptionist Lana…read moreare great! This was my primary provider for years. My husband passed away and I was given insurance through the VA due to my husband being disabled at the time of his passing. It took me 3 months to acquire the insurance however they made the date retroactive to the date my husband passed. Between this time I had been to this practice once. I explained to them the situation and was told that they did not take this insurance. I had to go through finding a new provider and changing doctors only to get an explanation of benefits from my new insurance stating they paid them in full. I then find them listed on the CHAMPVA website as one of their providers! So the lady either blatantly lied to me or she had no idea what she was talking about and how to do her job. Needless to say this pissed me off. This biller needs to go through the training process again and learn how to do her job.

From the owner: Below is the doctors general profile: Gender: Female…read more Department Family Practice Specialty Family Medicine Facility Nazareth Hospital Education Residency: West Jersey Memorial -Virtua, Family Practice MD: University of Connecticut School of Medicine (Farmington) Honors, Awards, etc. American Board of Family Medicine : Family Practice (General Cert)

Dr. Stephen Cowen and Dr. Lee Cowen are excellent doctors. They are good listeners and don't sugar…read morecoat anything. This is a great benefit for their patients. Please be aware of their front desk staff. Sometimes they can be hostile. Sometimes they give information that is inaccurate but get very irate when you question their facts. It's a shame because you have to go through these terrible people to see otherwise great doctors. Christine is an exception. She's great, and I try to handle everything with her to make for a less stressful experience all around. Docs and Christine, 5 stars and then some. Other front desk staff...a consistent 1 star.

Highly recommended! I have been a patient of Dr Stephen Cowen for over 13 years and have had…read morenothing but positive experiences. He is not perfect(who is?) but thorough and quickly gets to the root of my medical problems. He listens well, has a great bedside manner, and while I don't always agree w/ him he's usually right. Wish I would have listened to him about getting a flu shot 'cause I didn't and suffered terribly. Not a fan of his bro Lee; but that's just me.

As a new patient I made a consult appointment as my primary doctor retired…read more The website was easy to navigate and the location was perfect. On my appointment date with medical history and current labs n hand, I found the staff very thorough and Doctor Stein exceptional. I was allotted all the time I needed to fill in my history as well as his review of my paperwork presented. Very impressive! I definitely made an important decision to have this office and doctor include me under their care.

I've been a patient of this practice since I was born, but Dr. Stein is the third doctor to own it…read moresince I've been going there. The practice started with Dr. Greenwald, and then went to Dr. Alan Shakt before Dr. Stein bought it when Dr. Shakt retired. Dr. Stein has owned the practice for a good couple of years now, so I know him pretty well. This practice is located on Morrell Avenue just off of Frankford, in the medical building next to the shopping center with Mr. Chicken It's on the left if you're coming from Frankford Ave. Conveniently, there's also a place to get blood tests done in the same building, just a different suite. Dr. Stein is a family practitioner who graduated from the Pennsylvania College of Osteopathic Medicine (PCOM) about 11 years ago or so, so he's still pretty young. He's extremely nice, and he spends quality time with each patient, with his attention fixed firmly upon the patient during the office visit. He doesn't rush you in and out like a lot of doctors, and he listens carefully as you describe your symptoms. He's very careful about giving antibiotics only when needed, and he is extremely well-informed about the latest medical issues. He's very helpful with diet information, and he's particularly good and readjusting my spine if my back hurts (I'm young, I know, but I have back issues sometimes). I also trust his referrals to specialists because he knows his stuff. He's also got a cool PDA type of thing that he uses to enter prescriptions electronically, and *poof* they zoom through the air and print out at the front desk. That way, the pharmacist can read the prescription. He's also really available when the office isn't open, for emergencies, and he has coverage when he's not available. So, even though he's a solo practitioner, he's very accessible. His staff is also really, really nice. I've known some of them since I was really little, and the others have been there for a long time. It's a good sign when there is little staff turnover at a business, I think. I just have two tiny complaints. The first is that I sometimes find it difficult to get through on the phone when I call to make an appointment. It seems like it's always either busy or I get the answering service even though the office is open. My second complaint is that I always have to wait a while when I come in for an appointment. It's not unusual for me to get called back 30 minutes after my appointment time. I suspect that it's because Dr. Stein does spend so much time with each patient, but sometimes I'm in a hurry and it's annoying. My parents go here, too, and my mom once complained (firmly) to Dr. Stein about it, and it was like she kicked a puppy. He's far to nice to yell at. Honestly, though, these two complaints are extremely minor because I am happy to have a doctor whom I can trust and who I know cares about me. On a final note, I'll leave you with a story. I moved to Connecticut for two years for grad school, and, my first week there, I got the most awful stomach bug I've ever had. I threw up nonstop for hours, and I didn't have a doctor up there because I'd just moved, so I called Dr. Stein. I told him what I was experiencing, and he wasted no time in calling a prescription to the nearest pharmacy for a medicine that would make me stop puking. And it worked. That's a doctor who cares because he made no money from me on that call. It's not like he could charge my insurance for an office visit. He's the best doctor.

Great doctor with exceptional diagnostic skills. He's never wrong and always an attentive…read morecharacter. Thorough, very thorough. It counts. It counts a lot. Very accommodating with caring attitude. He saved my wife's life and he's always will be best internist in Philly. His staff is great. And that counts. New address: 8400 Bustleton Ave., Philadelphia 215-342-3600. GREAT DOCTOR, NICE GUY GUARANTEED!

0 Stars! Worst experience I've ever had with a hospital. My 82-year-old mother has been in there…read morefor over a week, after being discharged the week prior to that. Every day we are told a different story about her sickness, plans to treat etc. Their own hospitalist (Dr. May (sp?) admitted that it is beyond ridiculous at this point! My mother is scheduled for heart surgery tomorrow and the urologist treating her had no idea she was even having it done! They claim they treat patients by having a team meeting about patients, yet the doctors in the same practice have no idea what their counterpart has said to the patient and family, or information given. Scary, scary place. STAY FAR, FAR AWAY!

Ambulance brought mom in at midnight after throwing up a lot of blood and falling in bathroom. It…read moreis 13 hours later and we are still In the ER waiting and waiting and waiting. No beds, no doctors, no pillows, no warm blankets, just overworked nurses. I'll add more if anyone helps!!!!!!!

This place is nasty. The interior hasn't been updated since 1982. Had an 8:30 appointment, didn't…read moreget seen until 9:30. I'm pretty sure there was diarrhea splashes all over the ceiling. Im pretty sure that that the staff was tired because, like an over worked Starbucks barista, no one would look you in the eye. One thing is for sure Dr. Brand is not running a pill mill because if he was the potential addict patrons would have completely gone through detox by the time they got their script! This doctor's office is a good place to die. That's about it.

Absolutely love these doctors. First of all, even if one of them is your primary, all three are…read morehappy to see you, and its like a checks-and-balances system. Dr. Brand is a medicine GURU, knowing exactly how to knock out anything with any prescription. Dr. Garfield is a WIZARD at figuring out whatever you're sick with from just the minimal details. Finally, Dr. Kugler is the ULTIMATE INDEX! He knows the best specialists to refer you to, and he is fantastic at getting you to the right person for the job. They all work hand-in-hand with each other. I have called all hours of the night, and always have been called back very promptly. All the doctors are very thorough and wonderful. Whenever I've been suddenly sick, they ALWAYS find sometime to squeeze me in. If you want great care, you should go to these guys.