TJ from the sales group at Plover store was extremely helpful in getting me a new dryer and set up…read moredelivery quickly. We had to work with Universal Hime Protection to get my credit from my protection plan and somehow that didn't come over or no one could find the information. TJ contacted Universal and got the info he needed and scheduled our delivery in only a few days. Thankyou TJ Schwebach! Now on the other side of the business, other than sales, it is extremely difficult to get ahold of anyone in the office or service department, phones are never answered and leaving a voicemail is useless, they do not return calls. They have a text option as well which can take up to a day to get a response if any. I'm trying to be understanding due to Covid but it is not acceptable in my opinion. Once service is scheduled if you can get ahold of them, the service people who have come to the house have been great.

After experiencing problems with my sofa and loveseat, the staff on the phone said it was supposed…read moreto be like that and I could not use the manufacturer's warranty. So I lived with it for over a year and I hated it so much. Every day was so annoying trying to sit down as the cushions kept coming right out. I called again and asked about the extended warranty I paid extra money for. Now they say that it is a manufacturer's defect and I can't use the extended warranty. The salesperson on the phone literally told me "that's what you get for buying the cheapest one". Horrible service. You will be better spending your money elsewhere.

Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

Proceed with caution with this business. SHORT VERSION:…read moreUnprofessional, no punctuality, no invoices, charged an amount different than told. Do your due diligence with research before making an appointment. Continue if you would like the details of our poor experience. Our issue began March 25, and was not resolved until April 14. LONG VERSION: Our dryer stopped working, due to good reviews we called M&S on a Thursday evening. I told Mike what the issue was based on the code the dryer was showing, Mike said he could squeeze us in the following afternoon but if he got too busy it would be Monday, excellent. Friday came along and I wasn't hearing anything from M&S, I called him at 5:18 pm to see if he was planning to come. He said he wouldn't make it and could come Monday between 9-11. I was fine with that since he was squeezing us in, but a little disappointing that there was no communication from the business and I had to reach out as a customer. Monday came and he did show up, 45 minutes later than he had said. He looked at the dryer and then said he didn't have the part(not sure why he came empty handed when I told him over the phone what the issue was), so he would come back later that afternoon. He did come back, and tried to replace the part, it didn't work, he said it was a different issue and could come back on Friday between 9:15-10. He said total would be $467.15 & needed to pay half, so we paid $230, no invoice. On Friday my husband took off of work, finally at 9:55 after not hearing anything from M&S, we the customers had to contact and find out what was going on. M&S said they wouldn't be able to come until 1 PM. M&S then didn't show up until 1:46 pm, almost 4 hours after the original appointment time, no notice from the company. He replaced the part and ran it for 10 seconds with us, at the time it ran for the 10 seconds. He said we could get a $25 discount for a Google review, I had left a 4 star review (have since deleted because of what transpired after). The whole total was supposed to be $467.15, I paid $230 the first day, then he still charged me $223.82 (after my "$25 discount"), that totals $453.82...the math isn't matching, again no invoice. That night my husband went to do laundry and the original error code came back on the dryer and would not run. I texted M&S the following morning, a Saturday within his business hours, to inform him that the dryer was not working and asking for a refund because we just wanted a new dryer at that point and had been without a dryer for almost 2 weeks as a family of 5. I got no response until 7 hours later when I texted again, someone else supposedly answered and Mike was at a funeral and would get back to me later, that is fine, I left them alone out of respect. Monday came around and I had to text M&S again asking for a refund. He was very unprofessional in his response basically acting as if we broke it, accusing me of calling him a scammer when all I ever did was ask multiple times for a refund, saying he would refund it and that there is a restocking fee. I immediately asked restocking fee price and what amount the refund would be, I was left with no response for 48 hours. At this point I decided to file a dispute with my credit card company, I filed 4 days after continuously asking for a refund and getting no where. Suddenly the day after I filed my dispute I got an answer from M&S offering to meet me to get the part and give a refund. He came 2 days later and gave me a cash refund. I immediately called the credit card company and requested they cancel the dispute. 2 weeks later, after the dispute merchant deadline had come and gone M&S started sending me nasty texts. VERY UNPROFESSIONAL. Photo evidence of unprofessional texts, and dispute dates/charge amounts so there can be no deception

One of the few Best Buy stores that I've been in that has an exceptional knowledgeable and helpful…read morestaff. It was time to upgrade a cellphone, we went to the Verizon stores and were less than impressed with their help. We arranged to have an appointment with Christina at this Buy Location. She was extremely knowledgeable and gave us 5 Star service. She set up our new phone and watches and even saved us money on our phone plan too.

It will be 8pm on a Friday night, you could be the only person in the store waiting to check out…read moreand there will be a group of coworkers just standing by the entrance yapping, while you wait for 10 mins for someone to help you. They literally all saw me too. It's crazy.

My wife loves their garden center as they have the best selection of trees, plants and bushes in…read morethe area. Unfortunately the store both inside and outside seems woefully understaffed. We could get our steps in for the day, just by looking for someone to assist. This is yet another store pushing self checkout. I think it would it's only fair to give the customer an employee discount on purchases if they are forced to check out their purchases.

horrible customer service not only from the manager, but seven workers! The store was relatively…read moreempty, and everyone was so focused on doing their tasks rather than the customers on the floor. Went up to customer service and ask for help was told it's back over there. No one escorted me. No one helped me even after expressing that I still couldn't find the item. Once a worker did come and help me once I expressed that I was again ignored by another group of workers. This worker decided to walk off. I'm sorry that you can't handle customer expressing your horrible customer service. Will never be back to this Lowe's after being treated that way!!! will be doing several surveys and blasting them wherever possible. Avoid this location take your money to Menards or Farm and Fleet. You'll get better service and better product at a cheaper price.

Usually I would a 4 to 5. But my experience picking up a special way not as good as it should have…read morebeen. When we picked up our new windows, the young man that was helping us started out fine. But when I asked him to help load the windows because I have a really bad back, he rolled his eyes at us. When he got them loaded I mentioned that he did well and must have a really good back, he looked at me and said I'm in a hurry, I've got shit to get done. Very unprofessional.

Bought my washer and dryer set from Menards and just love them. The sales gal was very nice and…read morehelpful.

My review might seem confusing, as it has several separate parts to it…read more The first part was visiting the showroom, looking at samples, working with the sales staff and their coming to measure to the house to measure. The second part was the installation. The crew started with installing the counters and sinks in the bathrooms. Next they began working on the kitchen. During the installation, the installer received a phone call that his wife began ill and was taken to the hospital by ambulance. He took the time to make sure the plumbing connections could be made, so we wouldn't be left with a kitchen that couldn't be used before he left. Part 3, Codi the installation manager came to expertly put the final touches on the install. The counters look beautiful. In the end, the counters and sinks in the bathrooms and kitchen look great and most importantly the installers wife is on the mend. We would recommend Stone Innovations for your counter/remodeling needs.

We redid our bar area and needed help with the counter top and tile. Brooke Beyer did a fantastic…read morejob of listening to what our vision was and directed us to different choices. She was supportive and honest. The gentlemen that installed to counter were courteous, efficient and cleaned up after themselves. They also explained the process. The gentlemen that installed the tile made sure that we had the perfect tile and did a great job of fitting us into their already busy schedule. Everyone was kind, knowledgable and made sure that the finished product was nothing less than perfect.

Went in today with non-working photocopier and received excellent, personal service from the new…read moreowner!! Fast diagnosis and took time to explain some things to me which will help in future. Reasonably priced and excellent local service!

From the owner: We are Central Wisconsin's premiere office machine sales and service provider!read more

We were very pleased technical expertise of our technician Travis. He was very very prompt…read more experienced. We were especially impressed by receiving a phone call that he was just minutes away prior to his arrival. We highly recommend and look forward to his presence within appliance repair to disregard.

Gunner was very dedicated to get our dryer to work again! He was here on time even in questionable…read moreweather! He was friendly and very polite! Thank you Gunner!

I was sold a warranty to protect furniture from accidental and incidental damage and wear and tare…read more There was an issue that was repaired under the manufacturers warranty. I had issues with the furniture wearing out cushion covers are fraying and now look terrible. I thought no big deal I purchased the warranty that was all inclusive. That warranty i found goes through furniture protection, and they decided that they will not cover any repairs. I called Ashley and asked for a refund on the warranty and was told that it would be prorated. I explained that the first call they refused to repair anything! I asked for a full refund and was told that was not possible so basically if you purchase the warranty then you will be paying for nothing, The equivalent of paying for a mythical being like Santa Clause and they will keep your money and let you pay for some idiot to sit in there office and say you were paying for the coverage that never really existed.

To be honest , I feel the location is great, plenty of displays to look at, but the pricing and…read morethe way they do things is often misleading and in the end almost deceptive. We left there feeling frustrated, exhausted from the amount of time it took and really wish we had shopped around more , which we will do ni the future. Also beware that if you see something in the store you like , like a lamp or chair, coffee table, painting , even if it has a price tag on it, you wont be able to take it with you that day. They will have to order it for you and have it shipped to you! Because of that, they lost probably close to 700.00 in business we would have given them that day in rugs, lamps, and other accessories we would have just bought and taken home had that been an option. Since we were going to have things shipped we opted to go home, go online and order that way, saved us a ton of money too. I also think the delivery fee for an in town delivery is a bit high, especially if you have an order over 1000.00 Again go online.. you can get free delivery from many places and the same or similar items at lower costs and avoid all the hassle of the in person location. I also dont like how they stalk you the second you walk in the door, even if you call you cant get a simple question answered without knowing if you have a saleman or being given one. Its a pretty big turn off.

High quality plants, like I'm in a 'candy store' !! My go to for annuals and perennials !!read more

We had bad experience here. While finishing picking out items in the shop our young child knocked…read moredown an item and cracked it. Before we could address it a young worker grabbed it from us and said, "I'll take that". When this happened were carrying around approximately $75 in items we planned to buy. We also assumed we were going to pay for or offer to pay for the item or son accidentally knocked down. Before we finished shopping the worker returned and told my wife to pay damages or buy the broken sphere. We then left to pay for only the broken item. While trying to pay for damages and leave the interaction with the owner/manager was bad. She was on the phone, then very rude and lacked any awareness of how to manage a situation like this. She was complaining to us and confrontational about her always taking the short end when people broke things. We left upset and insulted. Instead of leaving and buying several items, including the one we broke. We did find another nursery nearby and had a great experience there. I recommend spending your money somewhere else where it's appreciated.