TJ from the sales group at Plover store was extremely helpful in getting me a new dryer and set up…read moredelivery quickly. We had to work with Universal Hime Protection to get my credit from my protection plan and somehow that didn't come over or no one could find the information. TJ contacted Universal and got the info he needed and scheduled our delivery in only a few days. Thankyou TJ Schwebach! Now on the other side of the business, other than sales, it is extremely difficult to get ahold of anyone in the office or service department, phones are never answered and leaving a voicemail is useless, they do not return calls. They have a text option as well which can take up to a day to get a response if any. I'm trying to be understanding due to Covid but it is not acceptable in my opinion. Once service is scheduled if you can get ahold of them, the service people who have come to the house have been great.

We saw there Big 4th of July mattress sale on tv and thought we'd check it out. When we first enter…read morethe store we were greeted by a sales person and told him we were just looking. What we didn't expect was for him to stalk us like prey around the store. We prefer to look around and if we see something we are interested in, then seek out a salesperson. However at this location, that was not the case. I simply wanted my wife to check out the mattresses "blindly", unaware of the price and to let her discover which mattress was the most comfortable for her. My lovely bride is often too frugal and will let price decide in order to save a few dollars, instead of what is the most comfortable. Unfortunately the salesman thwarted my efforts by constantly offering up too much unsolicited information. We came to the store wanting to buy and he literally talked himself out of a sale. I then drove us down to Wisconsin Rapids and to Tammie's Furniture and Mattress Gallery. My lovely bride was allowed to try out almost every mattress on display. It was only after finding one that was the most comfortable for her was price discussed. It turned out to be a Stearns and Foster Pillow Top, the same brand that Furniture and Appliance Mart had on sale. We purchased the mattress from Tammie and the following day returned to Furniture and ApplianceMart to purchase their Queen Mattress cover/protector as it appears to be a well made product. Shari was the Room Consultant that sold us the mattress protector and was very helpful and patient when we asked questions about the product. She had a totally different demeanor from the salesperson we worked with the previous day. Had we have worked with Shari first, I'm confident we would have purchased the mattress from her as well.

Came to repair our 10 year old washer and did wonderful job. Was very open and honest about how…read moreeverything worked inside the washer and how do do minor repairs and upkeep to keep it running well. Same machine started acting up again a few months later with a different issue, we setup an appointment for a little over a week ago, but no one came, efforts to reach via text and voice call were so far unsuccessful. Where'd you go Mike? Hope everything's ok...

Not a way to leave a customer hanging. If ya plain and simply don't no what is wrong with the…read moreappliance then just say so. 2 try to no avail then left me hanging with NOTHING. NO REPLY , NO ANSWER, my opinion may not matter much but I would never have them back in my house. Can't even close out house warranty with no response from this so called place .

One of the few Best Buy stores that I've been in that has an exceptional knowledgeable and helpful…read morestaff. It was time to upgrade a cellphone, we went to the Verizon stores and were less than impressed with their help. We arranged to have an appointment with Christina at this Buy Location. She was extremely knowledgeable and gave us 5 Star service. She set up our new phone and watches and even saved us money on our phone plan too.

It will be 8pm on a Friday night, you could be the only person in the store waiting to check out…read moreand there will be a group of coworkers just standing by the entrance yapping, while you wait for 10 mins for someone to help you. They literally all saw me too. It's crazy.

My wife loves their garden center as they have the best selection of trees, plants and bushes in…read morethe area. Unfortunately the store both inside and outside seems woefully understaffed. We could get our steps in for the day, just by looking for someone to assist. This is yet another store pushing self checkout. I think it would it's only fair to give the customer an employee discount on purchases if they are forced to check out their purchases.

horrible customer service not only from the manager, but seven workers! The store was relatively…read moreempty, and everyone was so focused on doing their tasks rather than the customers on the floor. Went up to customer service and ask for help was told it's back over there. No one escorted me. No one helped me even after expressing that I still couldn't find the item. Once a worker did come and help me once I expressed that I was again ignored by another group of workers. This worker decided to walk off. I'm sorry that you can't handle customer expressing your horrible customer service. Will never be back to this Lowe's after being treated that way!!! will be doing several surveys and blasting them wherever possible. Avoid this location take your money to Menards or Farm and Fleet. You'll get better service and better product at a cheaper price.

Keith and Steven helped my father get everything he needed to install his hot water heater I am…read morevery impressed with them. Everything went smoothly to exchange one hot water tank from another. These two guys are outstanding they took the time to trouble shoot my dad's dilemma. I definitely will be coming back here to do my shopping for all things home related.

Usually I would a 4 to 5. But my experience picking up a special way not as good as it should have…read morebeen. When we picked up our new windows, the young man that was helping us started out fine. But when I asked him to help load the windows because I have a really bad back, he rolled his eyes at us. When he got them loaded I mentioned that he did well and must have a really good back, he looked at me and said I'm in a hurry, I've got shit to get done. Very unprofessional.

My review might seem confusing, as it has several separate parts to it…read more The first part was visiting the showroom, looking at samples, working with the sales staff and their coming to measure to the house to measure. The second part was the installation. The crew started with installing the counters and sinks in the bathrooms. Next they began working on the kitchen. During the installation, the installer received a phone call that his wife began ill and was taken to the hospital by ambulance. He took the time to make sure the plumbing connections could be made, so we wouldn't be left with a kitchen that couldn't be used before he left. Part 3, Codi the installation manager came to expertly put the final touches on the install. The counters look beautiful. In the end, the counters and sinks in the bathrooms and kitchen look great and most importantly the installers wife is on the mend. We would recommend Stone Innovations for your counter/remodeling needs.

We redid our bar area and needed help with the counter top and tile. Brooke Beyer did a fantastic…read morejob of listening to what our vision was and directed us to different choices. She was supportive and honest. The gentlemen that installed to counter were courteous, efficient and cleaned up after themselves. They also explained the process. The gentlemen that installed the tile made sure that we had the perfect tile and did a great job of fitting us into their already busy schedule. Everyone was kind, knowledgable and made sure that the finished product was nothing less than perfect.

Went in today with non-working photocopier and received excellent, personal service from the new…read moreowner!! Fast diagnosis and took time to explain some things to me which will help in future. Reasonably priced and excellent local service!

From the owner: We are Central Wisconsin's premiere office machine sales and service provider!read more

Gunner was very polite and figured out the problem quickly. Thank you for good prompt service…read more However, very overpriced.

We were very pleased technical expertise of our technician Travis. He was very very prompt…read more experienced. We were especially impressed by receiving a phone call that he was just minutes away prior to his arrival. We highly recommend and look forward to his presence within appliance repair to disregard.

I was sold a warranty to protect furniture from accidental and incidental damage and wear and tare…read more There was an issue that was repaired under the manufacturers warranty. I had issues with the furniture wearing out cushion covers are fraying and now look terrible. I thought no big deal I purchased the warranty that was all inclusive. That warranty i found goes through furniture protection, and they decided that they will not cover any repairs. I called Ashley and asked for a refund on the warranty and was told that it would be prorated. I explained that the first call they refused to repair anything! I asked for a full refund and was told that was not possible so basically if you purchase the warranty then you will be paying for nothing, The equivalent of paying for a mythical being like Santa Clause and they will keep your money and let you pay for some idiot to sit in there office and say you were paying for the coverage that never really existed.

I was stopped at the door by a lady who wouldn't allow me to proceed without discussing with her…read morewhat I wanted. I told her that I had recently purchased a bed from another salesperson and I would like to work with him, but couldn't remember his name. She kept pushing and asking for a description of my salesman, I gave the best description I could and she listed several names. I still couldn't be certain, but I let her know I had his card at my house and would simply like to browse the store. She informed me that she couldn't let me do that because it was against store policy. She stepped in front of me so I couldn't proceed. I informed her that her behavior was rude and I left the store. I assume they want you with a salesperson so they can control you, but how ridiculous is it that they won't let you browse the store without having to entertain one of their salespeople.

High quality plants, like I'm in a 'candy store' !! My go to for annuals and perennials !!read more

We had bad experience here. While finishing picking out items in the shop our young child knocked…read moredown an item and cracked it. Before we could address it a young worker grabbed it from us and said, "I'll take that". When this happened were carrying around approximately $75 in items we planned to buy. We also assumed we were going to pay for or offer to pay for the item or son accidentally knocked down. Before we finished shopping the worker returned and told my wife to pay damages or buy the broken sphere. We then left to pay for only the broken item. While trying to pay for damages and leave the interaction with the owner/manager was bad. She was on the phone, then very rude and lacked any awareness of how to manage a situation like this. She was complaining to us and confrontational about her always taking the short end when people broke things. We left upset and insulted. Instead of leaving and buying several items, including the one we broke. We did find another nursery nearby and had a great experience there. I recommend spending your money somewhere else where it's appreciated.