I dealt with Kraemer heating and A/C the end of December- early January. I had a severe pipe leak. I had a helper from Kraemer come out 32 hours later but they looked at it and walked out. A day later Andy P which he stated he does not do plumbing and hasn't in years. Andy is a sales consultant according to their Facebook page. They worked over 12 hours on that dayand off that day. Then the worker got the snake stuck which took 2 1/2 hours to get it out. Andy then cut my pipe multiple times when the snake was caught. The owner came out and got it out. Then Andy stated he had to go to Menards to get more supplies. Andy reminded me over and over that you know im charging you $125 an hour. Andy was unprofessional and was talking that he was on drugs when he was younger. A day later the pipe was leaking again. Finally,On the 5 th time they put a camera down and found the problem. Due to pipe leaking so many times I lost multiple items in my home. I then found out this company has no plumbing license in the State of Minnesota. I called the company to ask for a plumbing license number the office manager stated " I'm not giving you anything and hung up on me. Kramer spent 21 hours trying to fix my pipe. This took 2 weeks to fix which should have been done in one day. When they left they didn't clean up after them. read more

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We have had issues since day 1 with poor communication, poor worksmanship and a complete lack of professionalism any time they entered my home/the job site as they tracked dirt and mud into the home, the bathroom, shower, and left the kitchen sink full of sand. 4 months into the job and I am not able to get them to come out and finish my shower as the door doesn't close and it still leaks water all over the floor. When they respond to this comment I am sure they will say that they take this seriously and will be in contact, they only take it seriously enough to communicate why they are not going to do anything and to tell you why you are lying. I would strongly recommend you find a different contractor rather than get stuck working with this sleezy outfit. read more