I went to get some brake light bulbs. And Erik from behind the counter actually had some…read moreinformation about why my brake lights are going out so often and actually came out and checked all the lights on my car with me and super helpful.

Based on my experience with the May Ave. (Santa Cruz, CA) store, they're friendly, helpful & handy…read more They also accept used auto & motorcycle fluids like motor oil for recycling. They also refund a core charge for old batteries, even if you didn't buy them there (this may be state-mandated, but O'Reilly's doesn't balk at accepting them). In the past they tell me some jerks would take advantage of that service by including stuff that can't be recycled, ruining the entire vat, so they make a reasonable effort to avoid that. It seems Amazon & big box stores may have made the prices at O'Reilly's (& other brick-&-mortar stores) more competitive in recent years.

Friendly staff, although nobody greeted me when I came in. I had to look for someone. They didn't…read morehave what I wanted. But an incredible selection in car care products for sure well stocked. But the people working there would rather chat behind the counter, then come out and find out what people are looking for. Oh well. There's lots of other car parts places in town.

I visited Kragens recently and had Clyde, help me. She went the extra mile, since, at this time I…read morecan't use my left arm. Clyde was patient and offered well needed feedback of their product. If you are looking for a well organized auto store, go to Kragens,l

I came here to get windshield wiper...exciting I know…read more. Over the past seven years this place has been where my friends have literally set up shop and changed tires, light bulbs, and oil. It is not as exciting now that most of them have moved out of Santa Cruz (I mean party at Kragen? SO THERE)... but there is a tinge of nostalgia when I purchase something small here for my car.

The folks here are always super helpful and easy to work with. Upfront and honest about what you…read morewill need/what it will cost. helped me get a project on the road within my budget. I highly recommend this place!

They were timely in responding to my request for a repair quote for my chain and sprockets on my…read morecbr1000rr Ordered and had parts in hand a few days later and and flexible in scheduling and taking care of my service appointment. Highly recommended!

Haven't been in for a couple years but they are very helpful @ will even put your new battery in if…read moreu need some help but the vehicle must be there in there parking lot. They also stand by there Warrenty, if it can't be charged u get a brand new battery, of course not with any extended battery Warrenty other than the warranty u got originally

Appalling customer service! I needed a new battery for my…read moreiPhone. I called and got their voicemail. No one called back. I read that I had to schedule an appointment. Online I scheduled an appointment for 10:30 am the next day, making sure it was for the store in Scotts Valley, including that I needed a battery for an iPhone 13 Pro. The appointment was confirmed by text and email that day, and again the next morning. When I arrived at the store, I was told that the technician would not be in for another fifteen minutes. And they did not have the battery that I needed in stock anyway. When I asked why I was allowed to make an appointment when I did, I was told that is corporate. The store had nothing to do with that.

Had a great experience with Ron when the hybrid battery in our Prius C failed. He's a down to…read moreearth, honest guy with old fashioned integrity. We were really lucky to have his help!

There are hardly words to express how amazing Ron and his shop is...I brought my car to 3 other…read moreshops before advanced auto and one thing after the other I felt like I was just getting scammed one after the other, literally thousands of dollars down the drain with no results whatsoever. But after leaving my car with Ron for a couple of days, who was not only quick to answer the phone, even on his break or day off, but he also spoke to me like a human, explained anything I might not have understood, but he also charged me a fair price. I think he probably put way more time in than he admitted, and all in all he is just a respectable smart person who isn't out to rip you off in the slightest, but he would rather fix your problems the best he can and yeah...I could go on but that sums it up. My car runs WAY better than it did before, and I think some things were fixed because of what he did that I didn't even expect to be fixed at all. Wow, all I can say is WOW, I highly recommend.

My car collector friend recommended Nate Smith's Optimal Auto Care, and I'm glad I took his advice…read more I brought in a 2007 BMW Z4 Coupe that had a stubborn issue. It always pulled to the right. Multiple shops including a dealership had tried to fix the issue, but Nate Smith's Optimal Auto Care was the one that finally solved the puzzle. Rather than throwing parts at the problem, they were able align the car taking into account of all the variables that could make a car pull to the right. In this case, it turned out to be tire pull, uneven cross camber and toe. The car now drives perfectly straight. I was a mechanical engineer by training, and I could not be happier with the result. Thank you Nate, Antonio, Jeremy, and Chris. -- Gary Liu

We have been taking our BMWs to Nate Smith's for 25 years. Service is impeccable. Prices are fair…read more We would not go anywhere else!

I was looking for replacement screws for my Vsett 10+ brakes caliper. I came across this site. I…read moretook a chance and bought the screws from these guys. The screws looks identical with Vsett factory screws. It took 4-5 days for them to shipping out a package. But I've received the shipping confirmation. And the package was delivered to me today. Thanks guys!

Jon in support hates his job and devolves into an angry person when you ask for resolution on a bad…read moreexperience. I attempted to work with the group through email but kept getting excuses and being told to wait longer. Over two weeks to get a part delivered, even through USPS, is excessive in today's market. The site does not set expectations on purchases and then shrugs when you questions why things are taking so long. Jon is the worst person I've ever dealt with at a small business. He complains that "hundreds of people call weekly who are upset" and literally said "welcome to my sh__ty 9-5 job" when I told him he should talk to his managers about fixing what is an obviously broken process. Jon will not allow you to speak with anyone who might help resolve a situation (i.e. refund, replacement) but instead tells you to open a support ticket with "and I see all of those" implying that he won't help you try to fix your situation. Dealing with Jon and Electric Scooter Parts boils down to: 1. Not our fault we had -insert excuse- 2. It's your fault for selecting -insert shipping- 3. It's the shipper's fault contact them 4. Just wait some undisclosed "case by case" basis for your parts to maybe arrive I opened a better business complaint due to their deceptive sales practices. If support is receiving "hundreds" of calls a week about delayed shipping then the company should resolve the problem and inform customers of actual wait times so we can make better decisions about where to spend our money. This is the worst company I've ever had the unfortunate experience of using. No wonder we all go to Amazon.