They have a property Manager....initials J.N., who constantly gives out bad information and makes promises, then denies what she has said. In the complex where I used to live, she has caused so much financial hardship to people that are already having a hard time and have lost their homes. I have tried talking to the board, the lawyer and her supervisor and their comment basically is "we take her word in these situations." She gets enjoyment when people are in foreclosure or bankruptcy and she can add to their grief and hardship. She is incompetent, has a memory problem and does not care about anybody or anything but herself. read more

I have had an extremely positive experience with management company especially our property manager in Ann Arbor. Ms Zahr responds to our issues and resolves them in a very professional fast manner and at time it is outside of the normal business hours. We sent a request in on Friday around 7:00pm for some documents for a sale and we needed these for the inspection happening on the next sat. We thought that there would be no way to that we would get those as this was something we should've requested weeks prior. But Kristen Zahr responded within 1 hr of our emails and we received all of our documents that same evening which resulted in the sale of our home. I am beyond satisfied with the level of professionalism and knowledge and forever grateful to all of her hard work. read more

Kramer-Triad would get a lower rating if I could give it to them. They are the worst-run organization I have ever come across in my twenty years of life. I have founded organizations in high school that were more put-together than these people. I lived in the Tower Plaza property in Ann Arbor from 2019-2020, as my roommates and I are students at the university and are first-time tenants ever. They gave us problems from the beginning to the end of our year-long lease. Sean Kidd, a contracting agent that is now fired because of copious amounts of misconduct, would not take us seriously as paying tenants. We never had a steady line of communication with him, he would frequently ignore our calls and emails, and once even when we were able to call him, he cussed us out up and down about not being grateful when we requested to have our apartment deep cleaned. We were promised apartment keys and key fobs from Sean, and the while the former we received months into our lease, two of the three of us still do not have a key fob. About a month into our lease, our apartment flooded because of a faulty sink, and they were forced to move us into a new apartment. However, even though the flooding was from their sink, they forced us to move all our belongings, including heavy furniture ourselves, even though we were promised to have movers. The manager, Rita Khan, is also a mess. She would not listen to our complaints and constantly told us that there was nothing she could do, even though she ended up firing Sean and not communicating that to us for months. She would merely pass on our complaints to Sean who in turn would get angry with us for complaining about his behavior in the first place. Because of the pandemic, we were promised a reduced rent by the new agent, Drew Szewczyk. However, because we as tenants, were waiting for our unemployment checks to come in, we ended up being able to pay a couple of days after his initial email. Even though we couldn't control when our checks came in, Drew decided to withdraw the offer and have us pay the full rent during a pandemic, even threatening us to get lawyers involved and our credit scores reduced. These people gave me the worst experience as a first-time tenant. They lied, cheated, and scammed not only me and my roommates but many other people living in the building that I've come across. I highly encourage everyone to stay the hell away from them. I've never met a group of people that were more heartless and irresponsible as the people that work for Kramer-Triad. Overall disgusting. read more

Forced to tap a star though this company deserves none. Numerous phone calls after Steeplechase board members voted to tear down a huge, beautiful park gazebo only to leave a hazardous mud pit that has no grass and has become a dangerous debris and garbage pit. CAllstars put in about a swamp that was left behind our lot after a well was dug, a breeding ground for contagious Giardia and mosquitos. Recently, three phone calls to get the pond fountain working after over five weeks off have gone neglected. Steeplechase subdivision has declined substantially with this neglectful and too lax company. But count of your dues rising every year for no services. read more

The property manager assigned to the property is defensive, aggressive and interruptive. She is unprofessional. The company has its association fee payment in Arizona and is difficult to deal with. I requested a repair that the former maintenance company had damaged. Instead of just telling me that window frames damaged by prior companies was not their responsibility, they went through the motions of repairing. After 8 mos. of waiting for the repair, they reported the repair completed. It was not. Then they sent me an email saying I "claimed prior management/maintenance damaged this". They required proof from prior maintenance company that they are aware is uncooperative. Also required a typed letter and a meeting with the board. Give me a break! The property manager also lied when I asked for help with pests in my attic and said they had placed traps outside twice, it was once. She forwarded me an email to the pest company saying "I don't suppose you can find how the pests are getting in". Downspout guards were placed in my neighbors downspouts instead of mine. I purchased some on my own. Unhelpful, unprofessional, and irritating. read more

Automated phone system is the worst! Poorly informed customer service personnel. Work orders not addressed (if at all) in a timely manner. Basic maintenance not performed due to " association can't afford it", yet money spent on unnecessary items. KT personnel seem to have a high opinion of themselves, yet their service does not reflect any great expertise. Poor decision making and poor recommendations made to the board of directors. read more

What a joke, they could care less. Repairs never made. They just suck your dues. I am a owner at Park Place South in Shelby Twp. never a repair on time, roof leaks, they just don't give a s#*^. read more

I'm a resident and they will NOT respond to any of my phone calls or emails, politely answering a simple question. I have been trying for ten days, and am now getting very frustrated. I would recommend no one move to one of their communities. And they don't keep up with the maintenance at all. You will be paying for everything, inside and out. read more

At first, my experience with them was positive. Our account manager at the time was fairly good about returning calls etc. However in the past 12 - 18 months, they don't measure up in addressing issues, returning calls or messages or providing any feedback on requests for maitenence. They recently required that an account be set up and owners could check the status of their requests........but there is never any update, never any returned calls, never nothing. Lousy customer service, period!!! read more

I am extremely disappointed in the manner in which the property manager of my community has communicated with me as a paying customer. She is very rude and curt, and unwilling to listen fully to questions prior to interrupting and providing a response or making assumptions. Very confrontational. I have never experienced such horrible customer service. My previous experience with Chris Hancock as the president of a different community a few years back was exemplary. He was courteous, helpful, listened, and explained the in's and out's of association rules. It's unfortunate Kramer-Triad's customer service has gone downhill and this seems to be a common theme as I read other reviews about other homeowner interactions with property managers. I'm not sure why this type of customer interaction is ever tolerated by any company. Customers are what keep this company in business as HOA management companies are employed by a community's HOA Board. My issue is not with the HOA or the rules, but with the management company's complete disrespect for those who employ them. People move to different communities with HOAs and different members are elected to the board all the time...one day, the homeowner who was mistreated as a "resident" could end up being a board member and the deciding vote as to use your services or not. The ONLY reason I gave one star is because of my previous experience with Chris. read more

I recently rented a condo through this company. I moved in and the garbage disposal was not working. They only came to fix it after a 5 days.. and I acutally called a total of 6 times on the workday before they fixed it and had to call them that morning again before they actually came. Also, I was told that my condo comes with a carport but after moving in and emailng them three times to ask about the carport I was told there is not one because the previous tenant said there is one though the owner said there is not one, however they failed to tell me this until after i moved knowing that a carport is something i really wanted and asked them about it specifically. And now, they call it a 'misunderstanding' though it was said to me specifically when i signed the lease and even saw the place. Following up on things is also not their forte.. in fact they dont seem to believe in it hoping that people would forget and they dont have to do anything. VERY not impressed. Long two years to come.. read more

AWFUL! Reps will reply, at their convenience, if they feel like it. When they don't agree with you, they will stop responding, completely. More than once, I asked to speak to management and was literally screamed at because my expectation that they reply back within 3 business days was unreasonable - they can't commit to that, they are a busy company and I'm "just a homeowner" - they don't "deal with homeowners, they only deal with board members." Now we are trying to sell our home. We have yet to receive requested copies of bi-laws, financials, etc., from when we purchased almost 2 years ago. We've been told that we received a flash drive, but I've been asking since before moving in and have yet to receive anything. We have to abide by the bi-laws, but I can't get a copy, despite endless asking, over the course of 6 months & finally giving up. I haven't had the opportunity to ask permission to make any adjustments, because I don't know what is required to submit a complete request. Now we are moving and are being told we will have to pay for the very documents we should have received, for free, when we purchase the home (but have yet to actually receive). Our selling agent has been trying to get in contact with our rep and she just stopped responding - I'm not shocked, the rep has done the same thing to me, multiple times. Also, found out, AFTER moving in, that we have an additional recreation association. Have been told it was MY fault, as the BUYER, that I wasn't aware. Tried, 3x/week, from January to June to pay them our recreation dues but was told that they don't have a way to accept my payment - but they will put a lien on my home if I don't pay. They refuse to accept any responsibility! This doesn't even touch on the amount we pay & get nothing to show for it. Disrespectful. No sense of urgency. read more

Recent purchase of a boat slip resulted in belonging to a marina association managed by Kramer Triad. Kramer Triad's manager Kirk Smith created a letter to all owners stating annual meeting was Thursday, March 8, 2011. On the Thursday of that week, I realized that Thursday was not the correct day of the week for March 8, 2011. Phone call was placed to management company and was told meeting was already held on Tuesday, March 8th. After Kirk played dumb about knowledge of the incorrect date, he provided a bunch of excuses for multiple failures to publish the correct details for the meeting. Continued with excuses when asked about the multiple failures to correct the error in publishing the dates at the meeting when those in attendance realized wrong information was given to the owners. Was told sorry "JACK", there will be an annual meeting next year. Keep in mind that this is the one meeting for the year, in which open seats for the board of directors was voted on. The management fees are insanely excessive to simply process an annual dues payment, and then they manage to screw up the one meeting that they have participate in holding for the year. Kramer Triad is a perfect example of another company that wants big money for a small job and has no attention for detail. read more