I am a new IGS customer. I had a recent experience with their customer service team and I have to…read moresay bravo to the individual I spoke too. When dealing with customer service representatives, it is like playing the lottery, you never know what you are going to get. When I called IGS, I had the sweetest, most helpful woman on the other end of the phone. I explained my confusion with my bill. She went through all of my questions in depth and made sure I thoroughly understood. She explained the different portions of the bill and what meant what. She did not seem in a rush to get off the phone, like you are often get, but she was determined to make sure I understood. I have a good feeling already about choosing IGS.

The service used to be same day...but this is not what we experienced today. Our furnace leaking…read moregas. Needs repairs ...it's 20 degrees outside and we have to wait 3 days before they can be here to fix it.

Had a job transition so money became tight As our household had to adjust to 2wk pay periods…read moreinstead of weekly. I reached out to have extension to bill due date to avoid disconnection (for 2 yrs bill has not been late or power turned off for no payment, ever). Very friendly and accommodating on the phone and received a 7 day extension and text confirmation. Then over the next several days I had 4 phone calls and 2 text messages informing me my service can be disconnected. Seriously?? Talk about anxiety and stress compounding. I finally payed it, 9 days before original cut off date and 17 days before extension. So disappointed in how "working with me" did nothing to actually help me. I'll struggle in other areas now instead of asking for grace from them again considering I have 2 small children in our household

Been paying for surge protection for years to Duke. Than lighting hit near my home, destroyed…read moreceiling lights, air conditioner, garage motor, motorized bed, internet router and modem, and 5 $75 each breakers. I called to make a claim and they said they only cover compressor on major appliances. So in other words thanks for your money and our surge protector doesn't work, and we don't really cover you.

Electric has been off for nearly 36 hours. Ok. I get it. There were storms, trees are down, it is…read moreincredibly hot BUT since you arent answering phones because your hands are full, could you at least update your 15 hour old tweets and facebook messages? And your outage map is confusing and it doesnt help anyway. All I want to know is, where are you in bringing back service? Are you having additional problems? I see number of customers without service going up. That confuses me. Do you expect it to be 2-3 days or 2-3 weeks? I have steaks in the freezer! Just do a simple update on twitter or facebook every 4 or 5 hours. Is that asking too much for a sentence or two?

We've battled with CE (Consolidated Electric) for over 20 years. Weekly outages they don't show…read more They recently replace poles & meter to improve service yet we're here in the dark & medical equipment not working. There's no escalated que for medical needs. Been talking with Dan Amoto, Engineering Manager, over a decade. Really tried to be gracious but enough is ENOUGH.