A couple of years ago, my lovely wife surprised me with this outstanding sound system. I LOVE it,…read moreand the quality is impeccable. The folks at Audio Etc are a little TOO good at this, providing expertise at every level as they installed and followed up to make sure everything is working perfectly. Five stars for Audio Etc

This long-standing private business in audio/video sales/service is one of just two such brick and…read moremortar stores in Dayton. it is such a handy place to actually audition gear before deciding on what to buy direct from the mgr. 11 distinct listening rooms and a wide range of options. Owner Kirby is a very helpful resource and advisor. Prices are fair. Trade-in's are negotiable. Delivery and setup are options. it's a friendly, no pressure shopping/buying experience. I'm loyal and on my third system upgrade from them. Highly recommended!

Guys where very friendly and accommodating to put in 2 65" TV's side by side on a corner, not the…read moreeasiest thing to do. They also put in a tv in my office as well. Would recommend, very professional

Could not have had a better experience. Brian came out in person to give an estimate to move a TV…read morefrom the downstairs and mount a new one. His crew showed up on time and the work was done perfectly. No wires showing, no mess--completely professional. We were a small job for them and we were treated like VIPs. I highly recommend this company for anything A/V.

We moved into a home with an existing system installed by Phantom Sound. We had problems…read moretransferring the system, traded multiple emails with them along with the log in info that was provided. You will be charged for services you didn't receive due their errors and scheduling. My advice - use someone else.

Phantom does super high quality work at a reasonable price. We have used them three times. Their…read moretechnicians are on time, courteous and are always respectful of our home and time. Each time we used them, they delivered precisely the results they promised. Phantom is superior in all respects.

I bought some older passive PA speakers. They worked fine for what I paid. Not much of a selection…read morein a small shop. The first time I went there during their normal business hours, they decided to leave early. Thank goodness I live close. Owner was helpful and plugged in the speakers so I could hear them first. For a small sale, it was a lot of work. His rinky dink credit card system didn't work so we had to work out other arrangements. The owner was very accommodating about the credit card problem.

Let me extend my appreciation to Ian. It was his personal involvement that got my credit resolved…read more I do NOT believe there is a systemic effort by ICB to defraud customers. When I sent my last email to ICB asking to cancel the sale after I returned the item, I wasn't asked for specific credit card info to issue the credit. Had I been asked, I would have provided that info immediately. Strictly as a consumer, my assumption was that ICB could void a sale after return of merchandise. But, as a surprise to his staff and me, that's not the case. Nobody (apparently) besides Ian knew this fact. As I watched the days tick by with no response, I decided to employ the BBB and State Atty General's office for leverage. That worked. As soon as Ian heard of my complaint, he did work to rectify it, and got it done. I thank him for that. And he said he has educated employees on how to issue credits, and that goes to his credit. There is not really a way for me to know to contact Ian if I have a problem. Again, this is an unfortunate incident. His staff and I failed to correctly read the nomenclature on a box. His staff failed to bring a return of merchandise issue to his attention. I was not asked for my CC info for a credit from ICB until 6/5/17. Of course I provided that info. The sale was 5/17/17. So to hear nothing from the return date of 5/22/17 till 6/8/17 I shall leave to your interpretation. Yes, I believe that Ian acted as soon as he was informed. Was a credit issued 18 days after a return appropriate? I'll let you decide. Thanks.

From the owner: ICB Audio and Video is a professional audiovisual integration company. We help customers with their…read moreA/V and control system needs through the installation of integrated technology. We design, sell, and install professional sound, video, A/V, control, and theatrical lighting equipment for auditoriums, corporate board rooms, classrooms, sanctuaries, and any locations that require A/V systems installed properly Our customers are businesses, churches, schools, government, sports arenas, concert halls, auditoriums, museums, clubs, bars, retail and much more. We also have a full rental department to provide AV equipment for your next small to medium sized event.

My 26-year-old Klipsch KSW 200 12" downward-firing ported subwoofer finally died a month ago, so I…read morewas in the market for a suitable replacement. After a fair amount of online research, I found these Dayton Audio SUB-XX00 series subwoofers at Parts Express and liked their performance and price. I ended up choosing the beautiful (and large) Dayton #SUB-1500 to replace the Klipsch as they featured speaker-level inputs, which was a primary consideration for me. My old Klipsch KSW 200 had the speaker-level inputs, and my vintage 1980 Sansui receiver wasn't built for direct line subwoofer output. The new Dayton sub arrived in less than a week. After some tuning of both the crossover point (~70Hz) and gain knobs, this sub works perfectly in my family room supplementing my 1980 Klipsch Heresy I's. I have them placed high up on my entertainment center, and I listen to a lot of jazz (classical, smooth jazz, lounge), and the bass levels are now perfect with the SUB-1500. I'm thrilled I went with this larger 15" front-firing model! It's working great and has been an excellent value so far. Oh, and the guidance offered by your customer support person there when I called ~four weeks ago to get guidance on which model would be best for me was spot on. Although he said he had the 12" sub at his house, I decided to go the full monty and get the 15" model since the rather large housing fit perfectly where the old KSW 200 used to sit. And the SUB-1500 wasn't much more expensive than the 12" SUB-1200. Thanks, Parts-Express for your great customer service and the wonderful subwoofer from Dayton Audio (and yes, I'm listening to some Christmas Jazz music on my system as I write this!) Five Stars.

Stay away will not stand by its products tried to return under 30 day policy got the runaround…read moreafter using this company a few times they wentthru the run around on a return so stay away and shop some where else.