If you are looking to find a shoe that's just right for your feet, I would highly recommend Swag's…read more They are not cheap but well worth it!

Went in a skeptic walked out with a new place to buy shoes. They assessed my walk, asked me some…read morequestions about what I intended to do in my new shoes and brought me out some brands I had never wore in my life. I fell in love with my new Hoka shoes and their customer service. I will be sharing my story and be back as a customer. I thank you and so do my wide feet !!

Amazing store, been around for a long time and love supporting local. Selection is always great and…read morethey often run promo on things that you can't get discounted elsewhere.

I've been in Quest probably a dozen times to look around but I've never spent any money there until…read morerecently. I'm currently preparing for a trip in late August so new hiking shoes and some specific pants were needed. I checked online and found the shoes I needed. I also knew they had a variety of pants to choose from so I figured I'd just browse while there. Since I need to try on at least one of those things, I decided to take a quest to Quest after work. As soon as I arrived at the shoe section, one of the workers asked me if I was looking for anything... I told her the name of the shoe and if they had a certain size. Boom! Got them. Tried them on. Done. It was the same with the pants. I've been updating a portion of my gear for this trip but I went ahead and decided to browse the store. While browsing the rest of the store, every section had an employee that asked if I was looking for anything. Super nice staff! I love that this store has a downstairs, upstairs, and middle floor. I do wish it was labeled a bit better. There are obvious sections but then there are other things just hanging out. It kind of encourages you to browse the store every time if you're looking for something specific. I guess that goes with the name... Quest. I'm only subtracting one star because of the prices. Some things I've found are cheaper in store than online while other things are more expensive than online. For that reason, Quest isn't the first thing that pops into my mind when I need new gear. Ultimately, I'm glad we have a shop like this in Louisville. It's handy to have if you need something specific for a trip and can't find the perfect item online.

Service is amazing, very nice family owned business. Bought some cleats they were very high quality…read moreand nice all for a good price. Overall amazing store, very friendly nice people, would go again.

My first time shopping at Ken Combs, and what a great experience!…read more I went in because my wife insisted that I get properly fitted for a new pair of running/walking shoes. I had no idea what to expect, but as soon as I walked in, a very cheerful young man greeted me, and I explained my mission to him. He smiled and directed me to stand on a "magic" pad that mapped my feet. After the required 30 seconds, he expertly reviewed the results and came back with three shoe options. I tried each pair, had to go up a size in one, and he patiently answered all my questions about the different brands and styles. Once I found the pair I liked, we headed to the counter, I paid, and I was on my way, all in less than 20 minutes! The entire experience was easy, friendly, and enjoyable.

Grateful for a quick resolution for my arch pain with knowledgeable staff! Rather than upselling me…read moreon new shoes, she offered an insole solution that addressed my issue and saved me money.

Excellent service. Superb selection. Reasonable prices. One…read moreof the most consistent shoe stores in the area.

Everytime I go to their store, I always find what I'm looking for . They have the best finds and…read moretheir customer service agents are the best !!!! The quality of the shoes is amazing and for a great price.

Our daughters highschool team decided to let this company offer their spirit wear. After placing…read moreour order online and selecting to pick up in store, I received an email saying I will get pick up instructions. Almost a month goes by without any pick up instructions. I call and speak with a lady, I asked if I would be notivied when my order was ready and her response was "Oh no we don't, you just have to call and check". Half my order was complete, other half still waiting to be processed. It took another two weeks to get all the ordered items. One shirt the vinyl started peeling off after one wash, they did replace that. Husband asked if they would be able to embroider a bucket hat, a man told him yes. I take it in today and was basically told the job wasn't worth the hassle.

Nice selection of sporting goods and typefaces for script. They also offered embroidered sporting…read moregoods that were very well done. Owner was quick to offer assistance and provided excellent customer service!

Great service, staff is knowledgeable and personable. Great selection of shoes and recommendations…read morefor insoles, modifications and price is worth it to prevent injuries and facilitate stability to engage in any sport or activity. Love the staff.

Today, I noted two signs in the vestibule. One suggests you should have an appointment, the other…read moreindicates that this is the home of "a cat with claws." It's been a couple years since I shopped there and I had forgotten about the suggestion of an appointment, but decided to check and see how long it would be. An older lady who carried herself as if she was the owner was helping a customer at the register. Another woman was standing in line behind the first customer. A cat jumped on the counter in front of the customer at the register. It made her visibly uncomfortable and she stepped back a few feet The store representative said nothing and left the cat in place. When she finished the transaction, she left the register to help a customer who was seated. She said nothing to the lady who was waiting in line. She said nothing to me. Run your business the way you want, but when the products you sell are available on Amazon at far lower prices, know that there are some things people will not put up with. My shoes will be here on Monday.

I am so excited that Louisville finally has an REI! This is a large store (I think bigger than…read moreCincinnati's - yes I've been in numerous REIs). They have top quality stuff, an unmatched return policy, and exceptionally knowledgeable and helpful staff. They're perfectly fine with you spending a half hour unfolding and trying out all the camp chairs or trying on 30 backpacks. You can find anything you need for hiking, camping, traveling, biking... A large percentage of my athletic/ outdoor clothes and coats are their brand - and I assume this will increase with this location right down the street!

This was my first time in the store. I bought a Kuat NV 2.0 base rack. Customer service the entire…read moretime was excellent. It got even better when Seamus assembled the rack and showed me how to use it. Thank you!