After coming into this office once a few years with a corneal scratch that was 75% injured, I…read morecouldn't see. I was very astounded though, that they would be open(if but for limited hours) on a Sunday. And to come to think that the doctor who was good at treating me was the only one scheduled to work that day(the one appointment in this office), this appointment worked out pretty well. Although I later learned that their seating was bigger than originally seen, it appeared to me at first, to be a small office. But looks were astounding back in 2009, and by later that year when I had full control of my eye-health (for several months), I was astounded. They had grown in members. The office room was crowded on some weekdays. Each doctor is fully versed in their professions. Although some doctors run around the office like crazy, when they have patients, they do take the time out to deal with the patient first(the customer is always first, works well at this location!) I was very astounded at this place, and would definitely return again if I'd have another problem such as the one I had about 3 years ago. Just be sure to call before marching yourself into the office(esp. on a weekend). It would be the one weekend they are all off, that this review wouldn't work too well. But, for the most part, they do care about their patients.

Dr. Kraus seems like a good doctor; however, be prepared to wait while at your appointment (my last…read moreappt. was 1 hour and 15 minutes late). The place is always very busy and not as personal as I would have liked. The appointment staff are rather robotic and are not very approachable.

Dr. Cohen does a thorough eye exam. (not a virtual one). He does not rush you through it. He is…read morepatient and polite and makes certain the script is accurate. He is knowledgeable of what frames will work best to correct your vision and works with you if you want to use your own frames rather than ones he has for purchase in his office. He completed the voucher for my insurance without complaint. His staff are also helpful and courteous. I did not have to wait months for an appointment to find out the eye exam was being done virtually, nor were my concerns about floaters dismissed, like at Empire.

My husband, daughter and I are all patients of Dr. Cohen. We highly recommend Dr. Cohen and his…read morestaff. Our experiences have always been professional but also personable, making the visits enjoyable and also covering all aspects of a thorough exam. Recently, our daughter lost her glasses, a call into Donna at the office had them ordered and let us know when they would be available for pickup. Donna also had taken another pair of our daughter's glasses and had them repaired in a jiffy and a follow up phone call to us. It is always a pleasure to deal witch Dr. and his staff. Thank you, Bill, Barbara and Claire Ryan

Thanks Emily for your message. It is loud and very clear that the customer is never right. You have…read morejoined the ever-growing but still small list of bad businesses that I will never revisit. What a mistake going to Dutchess Optometry in Poughkeepsie! Through the years, I've chosen to drive to the Red Hook office where they are wonderful, amazing and professional (the only reason for any stars). Christine is awesome! Because of you, Emily, Dutchess Optometry will not see anyone in my family and I will make it my business to share my experiences with everyone I know. The doctors are very good there but the some of the the front desk people (your Poughkeepsie office) need to go get jobs at a prison. Here's what happened, this time: I ordered colored contacts. Dr. Lappin told me the brand that has them in colors, she read me the list of colors, I chose my color. They ended ordering them in clear, they try to act like the mistake is my fault and expect me to eat the entire cost. In an uncaring manner, it was conveyed that they weren't going to make it right, I told Emily that I don't want the wrong order and to send me my scripts and she obliged. No apologies, no patient care, as if to say we don't care!!! Haha, we took your money already and your loss. Well, another mistake on your part. Im sad that this is how you treat people.

Wonderful doctors who know their subject! Great care can be found here. Also a very nice selection…read moreof frames for lenses. I highly recommend them.

If you are thinking about going to this Doctor,DON'T! My husband and I went to Dr Bywater and I…read morebought 4 pair of glasses for us and paid cash for them Cost a lot of money .The glasses came back wrong so we went back to get them fixed right. Took 3 1/2 weeks to get them back the second time. And they were still WRONG, all of them. I asked for my money back. He sent me a letter in the mail saying he wound Not refund my money. Wasn't even man enough to call me on the phone about this. And to top it all off we know this man from when he first got in town many years ago. So now I am stuck with 4 pair of glasses we can't wear and $1500.00 in a whole which took me almost a year to save to get us glasses. And we are not young people we are seniors.

The atmosphere is not pleasant and several of the doctors need to work on their bedside manner.read more

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

Dr Guarente and his staff couldn't be more friendly, helpful, patient and professional. I feel like…read moreI am part of their family when I walk in to have an exam or pick up my contacts. I highly recommend their office for your eye care needs.

Hmmm have been sitting here for 15 minutes for a simple mammogram. I was told RR is always on time…read morebut this Monday seems to be an exception which is odd as I'm the only one in the waiting room. Finally, I was processed about 20 min after my scheduled appt time. Everything was very tidy, staff really nice and overall experience better than I anticipated.

Nightmare! DO NOT GO…read moreHERE IF YOU HAVE NO FAULT INSURANCE. Their service is great, their billing is a nightmare. You will end up in collections. ANYWHERE BUT HERE. I could give you the whole shaggy dog story. Suffices to say that Lenox outsourced their billing to a company offshore. There is no way to get the bill paid by insurance. After 5 months of phoning and walking through their mess, I am now in collections.

Fabulous experience! Friendly doctor and staff. Hip, clean environment. Great selection of frames…read more Extremely helpful with insurance coverage. I felt safe and COVID process was explained clearly. So glad this team is in my community. So happy I made the change.

The staff and doctors at Hyde Park Optometry are so friendly and provide a level of personal care…read morethat it feels more like visiting with friends. The office is clean, warm and inviting. Everyone is welcoming and treats you like they've known you forever. The spacious room dedicated to eye glass frames feels more like someone's home - not "doctor office" blah. I would highly recommend this office - the personal attention you'll receive in this welcoming office environment will impress you.

Pleasant efficient office. Dr Cheema was professional, thorough and I instantly felt at ease around…read morehim. Highly recommended!

Dr. Cheema is professional, experienced, kind, listens, on time, loves a good joke. I've had…read morecataract surgery with him. My previous doctor moved so I had to find someone else. I'm very happy with my choice.