Excellent! Our plumber was prompt, professional, and a good communicator! Best of all our drain…read moreproblem is solved! We're sold on JP !!!

Bought a walk-in tub a few years ago from them. Recently the faucet died. Marion water is notorious…read morefor mineral buildup. When the faucet died, I naturally asked them to find and replace the faucet. Here's what I learned: 1 - do not rely on the information provided by whoever answers the phone. They are just a receptionist with zero knowledge about what is possible or practical. 2 - do not work directly with the servicing technician on parts. they don't know how to work with the "front office" to make sure the correct part is ordered...and they don't provide any updates on status of orders. (not my job, was the essence of the explanation) They might be good at cleaning out clogged drains, but I wouldn't trust them to do that right either. Use them at your peril. You've been warned.

Excellent service, I had a broken light that had sparked and thrown the circuit breaker. They were…read morewilling to come out and resolved the issue in less than two and a half hours from when I first called, even though it was before 8 am on a Sunday. Turned out to be a broken ballast. 100 dollars for the repair and 200 because this was a Sunday issue before normal business times.

I had a PTAC unit installed to replace the old one that was no longer working properly. The…read moreprevious day Schaal sent their estimator to assess if the old unit was repairable. He determined that it would be expensive to fix the air conditioner function of the unit. I asked him what a new unit would cost. I wish that I would have decided to have the unit repaired instead. I paid $2900 for a PTAC unit that retailed under $1000. So I paid $1800 just to have the old unit taken out and the new one installed into the existing cutout and existing sleeve and grill. Then all they had to do was plug in the new unit into the existing outlet, test and calibrate the unit, and then they were done! I could have purchased the PTAC myself, swapped it with the same model,and saved myself $1800! The technicians that came were polite, courteous and very efficient. I realize that the price was all inclusive. But that is the price that would involve cutting a hole through the wall, installing a sleeve and panel, and putting in an electric plug to power the unit. Unfortunately, I didn't question the price since they don't provide itemized estimates. So I'm just going to have to suck it up. I do have to say that I feel that I was "taken to the cleaner"....

Schaal Plumbing, Heating & Cooling replaced our central air conditioning and furnace in our home…read more Schaal were great to work with the entire time as they made the complete project uneventful and painless. Starting with Sam Zeibol who came to our home and diagnosed and explained the reasons we were having the issues we were. Pricing was very reasonable and Sam gave us several options to choose from based on cost and efficiency. He also explained the tax credits and package discounts that were available at the time. The installation professionals from Schaal were efficient, clean and very friendly. They worked their tail off and was very respectful of there surroundings. These young men earn everything they are being paid and left a lasting impression. Overall, we had a first class experience during a very stressful and trying time. We would recommend Schaal with no hesitation.

Schaal did a great job of diagnosing the issues and I would have no reservations about calling them…read morefor any heating or plumbing issues. Sam and Levi were great and explained everything precisely. I would recommend them and if I need any repairs in the future, I would contact them!

Recently my furnace stopped working over the weekend of February 8/9, 2026. The temperature in my…read morehouse dropped to 55 degrees. First thing Monday morning I called Novak and spoke with Jen. Nice lady. Kind. Patient. She listened and took down all the details and shared with me they would send someone out as soon as possible. She kept in touch with me with text messages and let me know that a service person would be out early Monday afternoon. Steve arrived to take a look at the furnace. He found a few parts needed to be replaced. Steve replaced one part that got the furnace and up and running so I could have heat in the house. I made the decision to have the furnace replaced as it was 25 years old. Steve contacted Rob who came out mid-afternoon on Monday to let me know the different Carrier furnaces they carry and prices for each one. I choose the Performance level of furnace that was very much like the Bryant we currently had. Rob said he would call me Tuesday morning with install date and time. He called on Tuesday morning and we set up the install for Thursday of that same week. Scott and Ben arrived at 7am to install the new furnace. At 10am the new furnace was up and running. It felt so good to have heat in the house again. I highly recommend Novak. It took every one of these kind and professional people to get heat back into my house. I call them Team Novak. Thank you Novak. You are the BEST!

I had John come and look at my furnace as it stopped working. He found the problem and referred me…read moreto someone who could fix it faster and cheaper. He got it running for now and did not charge me for the service call. He was polite, kind and professional. Highly recommend!!!!! Thank you, John!!!!

I have nothing but good things to say about this company. They were the only one out of five…read morecompanies that returned my call. The electrician even communicated well with me through text. One thing I will say is I requested to wall sconces and a fan and I even asked electrician to pick up all the materials. They went above and beyond they did the whole project. I asked him to takeoff his shoes when he was in the house he did that and more and even cleaned up the whole project. I would say this company has a great value. A great attitude. And willing to do what the homeowner requests. This company is my go to electrical service.

Never, have I ever, been spoken to in such a demeaning manner than when I called Premier Electric…read moretoday to discuss an extremely high bill for the hook up of my hot tub. The women who works as the office manager was immediately defensive and condescending as I tried to to explain my frustration over (In my opinion) an inflated bill. She threw questions at me that didn't make sense, talking down to me by saying things like ... well, are you an electrician, how do you know what he (the technician) did or didn't do, insisting I didn't know what I was talking about. Frustrated, I asked to talk to the owner of the company, and as quick as I asked, she immediately replied with, "I AM THE OWNER OF THE COMPANY!" A quick google search proved that wrong, so now she lied. I have never in my life wrote a negative review about any company but I will tell you, I could not in good conscience recommend this company nor will I ever use them again. The way I was treated was down right abusive and inappropriate. In my opinion, that woman is a detriment to the company. Maria R.

I called for some simple electrician service. 4 outlets changed along with a light fixture. I was…read moretold to text them with issues i needed resolved and I did. 3 weeks later and I still haven't heard any response. Horrible business model.

Wonderful work, done with care. Kind electricians who know what they are doing! Will definitely be…read moreusing them and recommending them in the future!

Had Jerry and Rich working for us for the first time at our previous home in 2002. Their work was…read moreperfect and the price was very reasonable. Now, 24 years later, we had them come to our current home to do more electrical repair and had the same prompt, friendly, efficient and reasonably priced service. Can't recommend them highly enough!

We just had Dependable do some garage lights for us. They did great work at a reasonable price and…read moreeven handled an exchange of a broken fixture for us even though it wasn't their fault.

They are my go to electrician. When I first bought my house, I was new to the area. I went…read morethrough the yellow pages and got a bunch of estimates for simple projects. They were middle of the road, but I like their professionalism. I don't even call anyone else for an estimate anymore, I go straight to them. They get you in timely, and do good work. I would give them 5 stars except last time, the guy forgot my appointment. I called the office 15 minutes past, and he apparently forgot to write it down and double booked. Unfortunately, my house was being painted the next day, so I had to get the exterior light changed that day. He made it before I left for work. I let him in, and he let himself out. I won't let one bad apple spoil the bunch for me on this one though. I'll continue to use them on all my projects. Their reasonably priced, and their quotes are always spot on. They're quick too, so you're not paying for extra time!