I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

2 years ago in the winter, I awoke to a cold house. I was new to the city, so I called around…read more Colony was the first available. The technician was efficient and the price reasonable. However, due to it being a Saturday, I was charged a $250 weekend service charge. The problem was that drifting snow had blocked the outflow pipe. While the technician was at my home, he received a call from my neighbor experiencing exactly the same thing. The technician advised him to clear his exhaust pipe. No charge. I did not object to the technician's service fee, but felt the weekend fee excessive, especially since my neighbor was treated fairly at NO CHARGE. Colony profited unreasonably and lost my business because of it. Dr. Sisson

I've had to call them two times. Recommended by all of my family members first to repair the…read morefurnace, then install new AC unit. I ended up including a new furnace as well. Excellent responsive service with reasonable pricing and warranties.

I'd written a review about a toilet replacement on April 10th of 2026, for a replacement that was…read moredone a few days previous. They were pretty good, except an error in the toilet installed (wrong bowl type) was made, and they promised to replace it "as soon as their supplier restocked". It's now May 15th, more than a month later, and not a peep from them. Since they said that I'd gotten 'the most popular model', restocking shouldn't be any issue. After a time, they were good to their word; changed out the "wrong" toilet for the perfect model that fit my needs. The installer was fast, polite and friendly, and they waived the second installation fee, charging only the difference in cost between the two. (The new toilet is far surperior to what I'd had replaced, as well!)

My toilet was leaking water in my bathroom and hallway. They had someone come over immediately…read more(within less than an hour). The plumber was extremely helpful and polite. The bill was very reasonable and fair!

Not happy we were told it would be $100 dollars to look at our furnace and clean it we then spent…read moreanother $230: dollars for 2 parts but it was never cleaned and we got no receipt.

When we need a new Air Conditioner & Furance. We had three bids. Jordan's were the lowest. We had…read moreused Jordan's before when we had to replace many parts in the old one. They are great. We would always recommend

I called Brown Plumbing & Heating on a holiday at 8am in the morning--they answered on the 2nd…read morering--I told them the issue with my water heater and they said they would have someone at my place within the hour! they showed up--diagnosed the problem and had the part replaced by 09:30am! The person--I believe it was John--was really knowledgeable about my water heater and told me it was still on warranty. Thank you for responding back so quickly and fixing it as well!

Brown Plumbing installed the plumbing in my house in 2008 so I called them when I had a water…read moreheater failing to light in November 2015. The service man did a terrible job of troubleshooting the problem, assuming it was a bad ignitor. Making that assumption that was the only part he brought to the house. After making the repair he came upstairs to tell me that wasn't the problem and he'd have to go back to the shop to get another part. About 45 minutes later he arrives with a gas valve to replace. Once that was replaced I had a working water heater again. I asked if he put the old ignitor back in, which he hadn't, claiming it was going to fail eventually anyway and it would be more of an expense to put the old one back. I told him I didn't want to pay for parts that weren't bad. He said he would talk to his supervisor about it. I finally got the bill on 5-2-2016 with an invoice date of 12-2-2015. They charged me full amount for the ignitor and gas valve and charged me labor for both, for a total of just shy of $500. A couple hundred more could have bought me a new installed water heater. Terrible service, terrible troubleshooting, terrible craftsmanship.

Excellent service, I had a broken light that had sparked and thrown the circuit breaker. They were…read morewilling to come out and resolved the issue in less than two and a half hours from when I first called, even though it was before 8 am on a Sunday. Turned out to be a broken ballast. 100 dollars for the repair and 200 because this was a Sunday issue before normal business times.

I had a PTAC unit installed to replace the old one that was no longer working properly. The…read moreprevious day Schaal sent their estimator to assess if the old unit was repairable. He determined that it would be expensive to fix the air conditioner function of the unit. I asked him what a new unit would cost. I wish that I would have decided to have the unit repaired instead. I paid $2900 for a PTAC unit that retailed under $1000. So I paid $1800 just to have the old unit taken out and the new one installed into the existing cutout and existing sleeve and grill. Then all they had to do was plug in the new unit into the existing outlet, test and calibrate the unit, and then they were done! I could have purchased the PTAC myself, swapped it with the same model,and saved myself $1800! The technicians that came were polite, courteous and very efficient. I realize that the price was all inclusive. But that is the price that would involve cutting a hole through the wall, installing a sleeve and panel, and putting in an electric plug to power the unit. Unfortunately, I didn't question the price since they don't provide itemized estimates. So I'm just going to have to suck it up. I do have to say that I feel that I was "taken to the cleaner"....

This misogynistic company wouldn't even come out to quote my master bathroom remodel without my…read morehusband being home. Would they have worked with my husband if I hadn't been home? To my benefit, I found Jeff at Cedar Rapids Construction. He did a phenomenal job on the master bath and is now replacing my deck, patio door and kitchen remodel. What a disappointment this company is to our community.

Joel & Jeremy were so polite, happy, worked so well together making it a great experience to have…read morethem in our home. They also worked well with the plumber from Valenta which was great. They did a super good job. The bathroom remodel looks so beautiful. I had a question after a few days & they came to the house & showed me what I needed to do to make things work the way I wanted them too. Josh was great at this. We'd recommend them to anyone. They took 2 days to install but the job was much better than those 1 day installs. We'd give them a 5 star rating. Ron & Elaine Tatro

Came over right away. Cleared out root bound sewer pipe in no time. like right NOW! Didn't really…read moreleave a big mess. Good team. will use them again. Highly recommended.

Davis was prompt, efficient and friendly. He unplugged my laundry sink, kitchen sink, and bathtub…read more Highly recommended!