So nice and helpful and kind and knowledgeable Knew all the…read moreproblems it could possibly be without looking at it and was so kind to help me.

Honest guy runs the business. No nonsense shop. No drama. His mechanics work steady while Doug…read moreRichmond, the owner, fields calls. Doug is kind. His hourly rate is $125/hour but there is no wasted time. Kindness goes a long way, for both Doug and his customers. Be nice.

I went to have them take a look at a used vehicle I was intending to buy. They saved me from buying…read morea car that had many more problems than were advertised. They were thorough and polite, I will definitely use them again.

Haviland service was exceptional, in terms of customer service and affordability. Got my sticker…read moreand was able to drive with a "we'll keep an eye on it!", which is exactly what I hoped for. Thank you all so much.

Our car broke down while we were on vacation. It was after normal business hours AND a holiday…read moreweekend! It was hard to find a place locally in the time we were calling, but Albert picked up the phone himself and took the time to explain all our options. He was happy to fix the car despite the holiday. His communication was excellent throughout the whole process and his prices were very reasonable. Our car was quickly back on the road and he checked in to make sure we got home safe. He saved our vacation and we are very grateful to have found such a great mechanic. Absolutely stellar service!

My husband and I are on our vacation in Brattleboro, Vermont, 2K miles from our home near Houston,…read moreTX, when we had problems with one of our wheel bearings on our Cadillac. It sounded like it was rumbling, and like something metal was scraping, and dragging on the pavement. My husband went on line, on Google, and it seems that God blessed us when he found Albert! We were able to get an appointment today, this morning, and so we took our car in. Albert kept us updated every step of the way, always letting us know what was wrong, how much everything was going to cost, including labor, and even apologized for calling us so frequently, lol! Albert ended up replacing 3 wheel bearings, and is also going to order the ABS sensor, and install it next Wednesday, Thursday at the latest. My Cadillac isn't able to be driven with cruise control due to the sensor, but it does drive much smoother and quieter now. It's too bad that he doesn't live near our home back in Texas! I would highly recommend Albert to anyone for problems with their vehicles! He's very knowledgeable, professional, and friendly, as well as a quick repairman!

Great thoughtful staff and solid mechanics. Able to help me…read moreout with my daughter's brakes and fit me in the day I called

This place is great and very accurate. I would very much like to give them 5 stars but I really…read morefeel like they could work on their communication and customer service. The woman who works there is quite grumpy and is bothered when you ask her when your car will be ready. Trying to plan your day or a ride to pick up your vehicle is really frustrating. Getting info on cost so you can prepare for your pickup is also drama. I just wish they were kinder. Like a hello, goodbye, or thanks for your business or something is usually a good choice. I will probably start looking for another mechanic because I don't enjoy feeling like my business is a pain in the ass.

My mother took her vehicle in last week for a tire leak. They told her that who ever mounted the…read moretires forgot to remove the stickers and that's why they were leaking at the bead. They charged her 75 dollars to do one tire and scheduled her for the rest. We took it to another shop to have the other tires looked at and there were no stickers on the tires. The average four tire mount and balance costs 79.99. When I confronted the owner about the cost and lack of stickers on the tires he refused to have a civil conversation and told me he would not refund anything. He scammed my mother and I hope this review will help prevent anyone else from losing their money. Take your vehicle anywhere else in town.​

This is a great hometown family owned service center. They go out of their way to be certain you…read moreare ratified.

Matt has been giving good reliable service for years..always go to him. He and his staff are…read morepleasant and informed.

I've dealt with multiple mechanics. Matt is the one guy who is always honest. No bulls**t from this…read moreplace. Gave me a very fair price, and got the job done in a DAY! Most shops are out to make a killing. Matt's Auto is out to make a living, and he does it with integrity. I appreciate you.

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

I was put in a precarious situation by a towing company, long story short Naps really came through…read morefor me in a tight spot with little notice. I was struck by how friendly their customer service was. the cost was on my side. thank you!

To my astonishment they were open today when no one else was, and the price $25 for a Mercury Sable…read moredidn't quote mileage charges as long as I didn't drive the car cross the country ..! The "S" brothers may quote $20 a day but 10 cents a day easily brings the cost higher than Arts.. So far so good!