The real thing, made on-site, and as light and airy as I remember. Had a bad experience at a Krispy Kreme in Jamaica, so wanted to overwrite that with a better one. This location is one of only five in the Chicagoland area right now, with each of them supplying fresh donuts to retail outlets around the area. [[HIGHLIGHT]]This store has the giant conveyor belt of donuts very visible through plexi-glass.[[ENDHIGHLIGHT]] I remember in the early 00's how fast the brand expanded here (with stores everywhere), but the local franchisee had to declare bankruptcy, It seems to be back. We got a dozen of the originals, and it was instantly ready. Considering that one could easily eat half a dozen of the originals, by yourself if not careful, the $14.99 price for a dozen is steep. But the donuts were good, worth eating slowly. There is no concept of 'fresh' donut samples anymore. [[HIGHLIGHT]]The location has fast free internet, and since we stopped in after breakfast, nobody was hanging around inside, giving us plenty of space to hang out until our appointment.[[ENDHIGHLIGHT]] read more

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This is the closest location to us. We would normally stop by in October because the girls are a huge fan of the Halloween-themed donuts. The designs are different each year and they enjoy picking out their donuts. Service is efficient and friendly. My girls enjoy watching the staff make the glazed donuts and pack them into boxes. read more

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Ok, so I used the "app" again to acquire these donuts. Once they get your email address they pummel you with these promos. I ordered the 3 pack of Milk Bars. The Apple filing was delicious. Super sweet. The old fashion with vanilla cream and cake pop style topping , was delicious also, again super sweet. The traditional glazed had some indescribable topping and the flavor was off. I'd say, not too enjoyable for that one. Also, I tried repeatedly and can't redeem my free bday donuts. The website for Krispie kreme needs improvement . The donuts were late; but that's an app; I'd say not the creators issue. If they were not so far away, it would be easier to access. 2 out of 3 bad on those "milk bar" creations. read more

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We got half a dozen of the Harry Potter specialty donuts. The drive thru service is so fast and easy. They were out of the Sorting Hat but we will come back for it another time. read more

Krispy Kreme - HARRY POTTER SPECIALTY DOZEN - Donuts Near Me - Hillside, Illinois

[[HIGHLIGHT]]The place just looked dirty[[ENDHIGHLIGHT]], and the attendant at the drive-through had an attitude. We saw him handling donuts bare-handed. Ug. Lots of stuff on the drive-through menu unavailable. Go to Dunks instead... read more

Complete scam! I requested 6 assorted donuts and they charged me 15 dollars and 39 cents whereas a dozen assorted donuts were listed on their menu screen as 18.99!! When I asked why was it like that the young guy at counter initially said he didn't know and then went the store had not updated the prices and then when I said okay I will take a dozen instead of six for 18.99 he said he couldn't as I had already gotten six!!! He clearly didn't know what he was doing and above all did not want to fix what he clearly knew was wrong! Fix yourself KK ! read more

Loved my visit at this location. [[HIGHLIGHT]]It was very vibrant and clean.[[ENDHIGHLIGHT]] The employees were friendly and patient. I had a few questions about the seasonal selections and they addressed my questions and helped me decide on my order. I had a cinnamon roll and a cup of donut holes. Everything was so fresh and very delicious. read more

Limited selection. The employees had no sense of urgency. If they were moving any slower, they would've been going backwards. Two customers behind me placed their orders before mine was fulfilled. Three people working in a small area, nobody was in line ahead of me and I waited more than 10 min for a dozen donuts. read more

AWFUL! Last time I was here they got my order wrong . I come months later , they have half the selection they use to . On top of that the donuts I tried to order , they were "out of" ! Never coming here again ! When I pulled up to the window the guy had his back to the window cackling w his coworkers . Turned around told me my total, got my change out , turned around again w more cackling and yelling with his coworkers , turned handed me my money , I SAID thanks he mumbled and handed me my bag. I peeked inside and there was donuts all over the floor and garbage ! Wth?!? I took one bite of all three of my donuts and threw it all away. SO gross. The glazed tasted like pure oil . read more

Krispy Kreme - My fresh glazed oily as hell donut ?!! - Donuts Near Me - Hillside, Illinois

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Krispy Kreme has gone done the tubes. Places a preorder to pick up 2 dozen donuts. 1 person working and they didn't even have my order ready. As a result 3 types donuts weren't ready and I had to pick alternatives. Whole transaction took 20 minutes and was late for work. I'd I place a preorder I expect it to be ready if I'm giving you several hours of notice. Will never be back, will support local places over this trash read more

Slow. Called 1 hour before to see if I could pick up my order early. They said yes. And I went they said no you can't. You're gonna have to wait till it's out on time. So I waited and when it was on time once again no donuts for me ready. They prioritize walk ins with no orders. Over my 2 days in advance order and asked me to wait one more hour besides already having to wait my time outside for my order. This location is very unorganized. Everyone said something else. And they're very slow. You guys need someone else to be in charge and better workers. All restaurant or fast food chains should be organized well and ready for their online orders. It's okay to wait 30 mins but, when they knew they had an order that had to be ready specifically for the valentines edition. Keep in mind not a regular order of 12. A dozen donuts specifically preordered for the valentines edition. Do better. And stop disappointing. It shouldn't be so serious, just do your job. No wonder this location has two star rating. Don't recommend read more

This bitch ass placed closed early!!! It's 944 and I ain't got no donuts. Just disappointed. read more

Super tasty and light weight donuts. I enjoy the traditional glazed donuts although I do suggest to try the other flavored donuts. Get a variety pack for you and your family to try out. It seems light in weight although it has delightful sugary taste to it. It's truly different from other donuts. I would suggest to get ones that a fresh and made to sit after a few hours. It's seems that one that come out fresh from the oven are very light and almost too warm; this is just my opinion. There are only a few in Illinois and so you need to get out and give this place a try. You might be surprised that there is a waiting line in the drive thru area. Best to go early in the morning just before they open. It taste like nothing you have had before. Check out my other reviews and smash a thumb up on the pictures and review if you get anything spark of interest or gave you some info that would change your mind. read more

Krispy Kreme - June 2020 Far Away Shot - Donuts Near Me - Hillside, Illinois

This location (one of the only few in Chicagoland) has some of the worst, most aggressively rude customer service I have ever experienced. I asked the woman to repeat my order in the drive thru because I couldn't hear her. She didn't, so I said my order again and she said "THATS WHAT I JUST TOLD YOU". At the window, I said, I don't really appreciate the attitude, I couldn't hear you on the speaker. She said, Ï AINT THE ONE WHO TOOK YO ORDER Then, she closed the window and made this punching motion into her hand at me?! haha All for some donuts!! This isn't my first horrible experience here, just the latest read more

CHEAPER BY THE DOZEN(S) Why pay full price for a fresh box o' donuts when you can get it for just $1? That's the question I asked myself as I patiently waited in line at this Krispy Kreme on a chilly Thursday morning in December. Most of the KK's in the area vanished some years ago, but there's a couple stores still left on the far south side and one in Elk Grove Village, in addition to this one in Hillside. 12/12/19 was decreed "Day of the Dozen" at Krispy Kreme locations throughout the USA, whereby upon purchasing a dozen of their doughnuts at full price, you could get 12 of their original glazed for only a buck. That's a great deal to draw people in, essentially savings of $9 per transaction. I was none too surprised to see a long line of cars in the drive-thru, nor was I shocked to discover that 50 people were milling around the inside, most either waiting to place an order or waiting to receive their hot-off-the-assembly-line yeasty treats. They had two registers open to handle the volume of customers. Employees were working fairly efficiently, considering that the speed of the DonutMaker3000™ was the limiting factor. They weren't rude or anything, but they looked totally bored out of their minds. Once I got my two dozen donuts, I hightailed it out the door and never looked back. * TL;DR * Though I caught some glimpses of why this Krispy Kreme is the lowest-rated of all the Chicagoland locations (currently sitting at an underwhelming 2-1/2 stars), I didn't really experience too much of that vitriol on my visit. It's not likely I'll return here anytime soon, unless it's for another BOGO-style promotion. If you get a hankering for their classic glazed variety and don't feel like dealing with Dunkin, consider making the trip here. Take it from me, there's no substitute for the real thing. read more

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Very sweet donuts. You can eat quite a few before you realize exactly how many you have put down. Many varieties to chose from. The best are still the original glazed. read more

Krispy Kreme - The basic donuts. They also have minis, filled, as well as coffee and drinks. - Donuts Near Me - Hillside, Illinois

If I could rate 0 stars I would. I'm not sure whose idea it was to put a Krispy Kreme in Hillside but, they shouldn't have had the idea. They have temporary hours that of course aren't available online. Just close this location already. There's always something that involves them not being open. Remove it from the maps and close them already. read more

My daughter loves donuts, so I wanted her to try something different. First, the front door was locked. I went to the front door, seeing that it was only 4PM and it was open. When I came into the restaurant it was dirty. Thick dust on top of the donut case. The manager, I'm assuming just stared at me. I said can I order a dozen donuts...literally no expression. Just staring at me. I repeated myself. She yells, I'm listening! I ordered my donuts and was reminded that they close, so not to stay. Closing at 4PM on a Friday? Hours listed stated 9pm. Either way, donuts hard and crusty. Dirty place and super rude employees. Don't bother with this place. I wonder if the franchise owner can read?!? If this was my business, I would find a new manager pronto. read more

I had a taste for a Krispy Cream donut this morning and decided to stop. This location is currently only open for drive through. I placed my order and received exactly what I had requested. I have read the Yelp reviews and can relate to the service. This location is by Mannheim Road and I-290. I was able to get in and out in no time. read more

Krispy Kreme - Welcome - Donuts Near Me - Hillside, Illinois

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We drove 10 miles to come to this Krispy Kreme so some children we were babysitting could get a chance to see the donuts being made. On a Saturday afternoon, in a busy shopping mall. The hours are listed online, and on the door, as 6 am - 10 pm. We pulled up around 5 pm and the lobby door was locked. There were about 5 employees all sitting at a table with seriously, a huge amount of donuts, just eating. We waved at them like, are you open? Two of them got up, laughed at us, and started making driving motions with their hands, like, telling us to use the drive thru. They didn't even come close enough to the door to have a conversation. My boyfriend got a little testy because we didn't want to disappoint the kids, and he shouted, are the hours on the door wrong? Can we please come in and buy donuts? One of the female employees started yelling and cussing at us and gave us the finger. I'm no saint, but I don't think you should be cussing at a 10 year old who just wants to buy a donut at your store. It was ridiculous. I don't know why they are so confrontational. The entire shopping center was full of cars, and I can guarantee you that plenty of other people were turned away. Also, not a single car in the drive thru. Closing the doors at 5 pm on a Saturday afternoon? Good luck keeping that store open, especially since the employees are a bunch of jerks. read more

Krispy Kreme has delicious donuts; and who does not like a donut? Hint: If You do not like them, do not say it out loud. People will TURN on You. It's the same thing as not liking puppies. Now, let's get to the business at hand: Coffee. It can make or break said donut. KK, your coffee is Horrible, horrifically horrible. Please joint partner w/ Maxwell House or Tim Horton's, please. A donut without good coffee is sad, disappointing, and probably lonely. read more

It never occurred to me to check the yelp rating for a Krispy Kreme, but judging by these terrible reviews, I probably should have. If I had, I could have avoided my terrible experience at this location. The staff at this Kripsy Kreme are extremely rude and unhelpful. We only come to Krispy Kreme for the hot doughnuts so when we dropped by and saw that they were coming off the line, I asked if we could have some of the fresh doughnuts coming off the line. The cashier said yes. But of course the woman who put my order together just grabbed some doughnuts off the rack. I told her that I wanted the fresh doughnuts. She lied and told me that they were. I told her I saw her pull them off the rack. She said those were still warm. I opened the box to show her that they were not. She told me that there was nothing that she could do. Ridiculous. Maybe it's the kid in me, but I still have a soft spot for the hot doughnuts from Krispy Kreme. But this location is terrible, so just get some doughnuts from Dunkin and microwave them for 10 seconds. This location is truly awful. read more

I was so happy that a new Krispy Kreme location has opened closer to me. I Love me some Krispy Kreme and now I don't have to travel as far to purchase me a nice warm and fresh box of donuts. Nice location area in Hillside. The inside looks very nice and clean. The donuts are fresh and delicious. Not to crazy about the coffee. Very Strong. The staff team is ok. Just need a little more customer service training skills. Many donuts to choose and eat. I look forward to coming back and updating my review. read more

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There's something lacking at this location. They were out of donuts today except for Hershey chocolate monstrosity that obviously no one wants. The service here is inconsistent now they do not keep donuts ready to serve. You have one job to make donuts and I assume that the original glaze is the most popular so to run out is unacceptable. read more

If you want some hot, fresh, melt in your mouth glazed donuts, Krispy Kreme is the answer! The dozen donuts were perfect and it was hard to only eat one at a time. I only wish they had more locations. The Hillside location had fast and friendly service. I will most definitely be back!! 5+ stars from this girl! read more

Krispy Kreme - Krispy Kreme 12 count glazed - Donuts Near Me - Hillside, Illinois

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I'm sitting as we speak in the parking lot of this location and it's closed!!! My order was placed and paid for online! My family drove from Romeoville IL to find the location closed. After calling 22 times because I can see the employees through this filthy glass I heard teenagers laughing and saying "shhhh we are closed because we ran out of donuts and we'll be closed for another hour" and hung up. Afterwards they stopped answering the phone at all. We watched 17 customers come, pull the door and leave because NO ONE is outside advising what the issue is. I will NEVER come here again and someone needs to refund my money! Update: my husband decided to go to the front door after no one answered to knock on the glass and was handed greasy cold flat donuts. If this is what the hype is about I'm not impressed! As always I'll give owners 48 hours to address and video reviews will be up in my blog. read more

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This is not a very well run business. Their dining room is closed, I assume originally because of Covid, and has remained that way due to laziness. The front entrance has a sign with the business hours, but nothing to indicate the dining room is closed. The workers outside had to tell me this along with about 5 other groups of people that showed up. Why not just put a clearly written sign up lol? The food was decent at least. I was given a small coffee when I ordered a medium. The person at the drive thru was also not very friendly either. I'll never really understand why businesses get annoyed at doing the very thing that keeps them in business. Unfortunately, the reason for these issues is very obvious and unlikely to change. read more

Love me some Krispy Kreme donuts! It was the grand opening today so the lines are long and they'll be open 'til midnight. So glad to see they opened a new location. AND...they were offering a promo when you buy one dozen, you get a 2nd dozen for $1.00. read more

Krispy Kreme - Donuts Near Me - Hillside, Illinois

Why is the lobby closed at 7:00 on Friday night??? Then go to order and only have 3 types of donuts available?? Realize the area is *** but come on! Reporting to corporate! read more

I just walked into this location and there were 5 employees working--not one bothered to ask if I needed assistance. I all but had to tap someone on the shoulder for service. I was completely ignored and rudely greeted. This is by far the worst service I have received from a KK. I will not be returning. The reviews are terrible NEW MANAGEMENT is needed!! read more

It's been weeks, but the lobby is still closed. There's no reason as to why (some say staffing issues). That means it's drive thru only. Never been a fan of drive thrus mostly due to inconsistency of communication on both sides. It's important to note that I saw an employee eating her lunch in the window by the sign, initially confusing me about if the lobby was even open. I also arrived on National Coffee Day which gave members a free coffee and donut. After a few minutes of waiting at the drive thru menu, I was greeted with a combination grunt/groan. I ordered a small coffee and a seasonal donut (maple pecan cheesecake donut). I didn't have to wait too long, however when I pulled up, I was asked if I ordered the dozen glazed. I clarified that I did not. It was the same man from the speaker he seemed to talk in an apathetic mumble. He handed me my order in an odd way, giving me both the coffee cup and the bag together in one hand, causing me to have to hold it strangely without dropping the bag or squeezing the lid off the coffee. I don't know how this happened, but the donut, which is suppos ed to have filing according to the website and promo material, did not. The coffee had cream and sugar in it, and I had asked for none. TLDR: Lobby has been closed for weeks, employees present as apathetic, donut aren't made properly, order was wrong. Not sure if I'm going to come here again. read more

The customer service at this location is not even one star . The lobby is never open , but they have their friend sitting in the seat just hanging out . The manger is has being seen sleeping on the back and is some times called to void tickets . And they will tell you that they have to get the manager to void it , so the car line is always long and you can never see what they have on the shelf to buy . This is the only location close to my area and I rather drive to 95th st rather than have to deal with this location . There has been times that they just tell you there is no donuts at all . How can there be no donuts at a donut shop . They have to change all the staff and fire everyone and start with new regional manage , this location can do mutch better and is making the company look really bad . read more

This place used to be the place where my siblings and I would meet up and grab a donut and chat. Unfortunately for the last year or so it went downhill. The employees are extremely rude and they rush you out . They always lock the doors early so they can close early , that's extremely lazy. Lastly , my order is always wrong , that's so annoying ! The staff doesn't even care that it's wrong. Finally, the place is extremely dirty and the floors are so sticky. read more

Ok, here we go, I'm completely confused as to why this "Hot Donuts" light has been out for a minimum of 8 months! Customers shouldn't have to wait in a long line, drive up and ASK if there are hot donuts. When I was in the Army, if we saw something that needed to be corrected, we corrected it. You see trash...pick it up; somethings not working...try and fix it or find someone who can. It shows me there's not a sense of pride at this establishment. When you know better you do better. So I hope someone in management reads this. Otherwise, great donuts and employees are professional. The trick is to figure out when they're hot. read more

Kids always working there and don't know what they are doing. Some don't even know about promotions. Please close this place. Time and time others and myself come here and always disappointed. Came here on Easter and you'd think they'd be ready. How are you out of Easter donuts 2 hours into the shift. Ridiculous. I live in westcbester and will never come back too many chances read more

My first time at this location and literally showed up 15 min to closing last night. Drove an hour to stop here before seeing my niece. Darius was patient and understanding...he went above and beyond. Great hire manager. He definitely need a raise. read more

Krispy Kreme? More like Apathy Attitude. Don't even have glazed donuts in the morning? You weren't prepared to sell your main product? Lazy, slow employees with the temperament of a post office worker employee. Consistently rude. So if you can read between the lines on the types of people that are employed here and the type of work and quality of work that you see on a consistent basis, you'll know what I'm talking about. read more

I went to pickup my paid for online order at 1 pm. i was told i need to go through the drive through to get it. I waited over 30 minutes in line for donuts to bring to the funeral home of a police officer. There were plenty of employees coming in and out. This was ridiculous. The hours posted say 6am to 10pm. What if I walked there to get my order? I was forced to leave a star. read more

I would give the Hillside location zero stars, if possible. I placed a fundraiser order with the Hillside location on April 29, with a pickup date of May 8. In the email confirming my fundraiser order, it said someone would contact me from the location within 48 hours to confirm and finalize my order. Fast forward to yesterday (May 7), and I hadn't heard from the location. I didn't know if they had my order, or even how much I owed them for my order. I attempted to call them approximately 20 times and didn't get through to a person once. At that point, I tried calling the Elk Grove Village location, just hoping to speak with someone and maybe get some information. I tried calling there 3-4 times, with no luck either. I left work yesterday at 4pm and decided that I absolutely needed to get some information from this store. I needed to know if there were going to be doughnuts to pick up, because I have people that sold doughnuts to answer to, and how much our order was going to cost so that I could get a check from the bookkeeper. At that point, the only thing that I could think to do was to drive to the location, since they are supposed to be open until 10pm (according to the Krispy Kreme website and Google). I live 103 miles (one way) from this location. When I arrived at the Hillside location, there was a sign on the door that said that they were under special hours and that that location closed at 4pm. From there, the only thing that I could think to do was call the Elk Grove Village location again, and hopefully speak with a manager. I was able to get in contact with a manager at that location and he said that he would reach out to the regional manager, and that I should call back if I didn't hear back within a couple of hours. While I was sitting in the parking lot making this call, there were several cars lined up in the drive thru lane, waiting to be helped, not knowing the store was closed. There were also several people that walked up to the door, as well. So the location was pretty busy, considering they had been closed for almost a couple of hours at that point. I drove home and didn't hear back, so I called the Elk Grove Village location again and spoke with the same manager. He said that he'd make a couple more calls and would call me back, either way. After a few minutes, he called back and said that he reached out to the regional manager and assistant regional manager but couldn't get in touch with either, and that my best bet would be to try to call the Hillside location again when they open in the morning. This person was super helpful and I appreciate their time and effort. I woke up this morning when the location opened and started calling again. I put in 20 unanswered calls to this location this morning. In a last ditch effort, I called Elk Grove Village back, hoping to speak with a manager again. I spoke with a different manager this time. Their first suggestion was that I visit the location to speak to them. After explaining the whole situation to them, they agreed that that probably wasn't feasible at this point. They said that their location could fulfill our order, but it wouldn't be ready until the early afternoon, which didn't work for our work schedule. I straight up asked this manager if I should go to this location, expecting to pick up our order, without speaking with someone and they said "no." This manager also gave me a phone number for a customer service line, which I called after this conversation. This manager was also extremely helpful. I then called the customer service number and explained this whole situation to the representative on the phone. They said they would forward this information on to the upper management of this region and that someone would probably be contacting me. As of this review, I'm still waiting to hear back from somebody. We've done this fundraiser multiple years now and it has typically run really smoothly. We also typically do really well with this fundraiser because Krispy Kreme is not local for us. After my experience this year, I will be thinking long and hard about whether or not we use Krispy Kreme again. If we do, it certainly won't be the Hillside location. read more

Terrible , Horrible, slow, uncourteous, disheveled, an organized, bad management, and frustrating are all the words I can think of right now to encompass my experience at this establishment. Avoid at all costs! If I can think of some more words to describe how disappointing this Krispy Kreme location is I will certainly update this review. read more