Because of our insurance, we were patients at this office for about seven years, until they…read moreevidently stopped taking our insurance and didn't let us know. In trying to make sense of their statements, we found many errors and quite a few claims that had never been submitted to our insurance for payment. The quality of care was fine, for the most part (I agree with some other older comments regarding dentists other than Dr. Hiers); however stretching checkups from every six months to every 9 months (without mentioning that they were doing that, until I questioned it) wasn't acceptable, either. I was told it was due to a lack of hygienists. Lots of marketing comes from this practice; the funds could be put to better use retaining staff. And any medical office that calls appointments "reservations" and doesn't honor requests for "no appointment reminders" is one to avoid, in my opinion. So if you have dental insurance and still want to choose this practice, it'd be a good idea to keep a close eye on your claims.

I had been a partient here for 20+ years and used Dr. Hiers. Unfortunately, Dr. Hiers is no longer…read moredoing dental procedures. I was assigned to Dr. Morrow - who now runs the practice. He was very obnoxious. He said I need a crown and possibly a root cannal, and possibly an extraction and if there would be an extraction that he would then need to prepare the site for an inplant. He said that I would need to agree to all of these procedures to be done in advance of my next appointment. I was taken aback and asked if he could provide or recommend literature. He laughed and said no. He said that I could go online and be doctor google if I wanted to. I told him I'd rather go to a different dentist and that I did.

I was in a lot of pain and I was seen at Dr. Soulati's office. I was told that my tooth was broken…read morebut not infected. They suggested a root canal, however they could not do it in the office. I would have to wait and travel to Annapolis. When I said lets just pull the tooth. I can't deal with the pain. I was then told they would try to get me to an oral surgeon. They could not do it in house. I was told to take ibuprofen for the pain. When I explain that wasn't helping it was suggested that I add tylenol in between. I was in tears while paying out. The secretary staff did try to call around and get me help. They could see how much pain I was in, however they could not find anyone that could take me same day. I got in my car I called around and thankfully found someone else that could see me. They got me in right away. They listen to me and were so kind. I was informed not only was the tooth infected but I had an acute abscess. That is why I was in so much pain and the gum was so swollen. They drained were able to open the tooth to relieve the pressure and immediately called in an antibiotic. My experience in Dr. Soulati's only served to increase my reservations about the dentist. I shutter to think what would have happened, had I not found care elsewhere. I would not recommend this dentist. I would like to say thank you to the ladies that were upfront that did their very best to help me. Thank you for caring!

I always have the best experience at Dr. Soulati's office! He's super gentle and does a great job…read moreevery time. The staff is very friendly. I highly recommend this doctor's office!

I had a very disappointing experience with this office today. I made an appointment yesterday due…read moreto severe tooth sensitivity. This morning, my daughter was unwell and still sleeping, so I called the office to see if I could reschedule my appointment -- not cancel -- because I didn't feel right waking a sick child and bringing her into a dental office. The woman who answered the phone, Emily, was extremely rude and unkind. I was immediately told I would be charged a $50 fee, despite explaining the situation and that I was simply hoping to move the appointment. When I asked about rescheduling, I was told the earliest availability wouldn't be until the end of January, which was surprising since I was told just the day before that there was plenty of availability. I apologized multiple times and explained that January was too far out given the pain I'm experiencing and that I'd need to call back. The response was a curt "okay, sounds good," followed by the call being abruptly ended. Compassion and understanding go a long way, especially when patients are in pain and dealing with sick children. Unfortunately, this interaction lacked both. Needless to say, I will not be returning.

Dr Soistmans staff whas friendly, knowledgeable and personal. Appointment went on time and it was…read moreone the best appointments I've had in a dentist office.

They are so wonderful!!! They squeezed me in when I had a tooth emergency. So professional and…read morekind and caring!!! The office atmosphere and staff are welcoming . Thank you Dr. Nave and your wonderful team. I am actually looking forward to becoming a new patient here.

Every visit is a great experience. Dr. Nave and his staff are fantastic! They actually take the…read moretime to listen and educate you on dental health and provide suggestions on how to keep your teeth and gums healthy. You don't feel like just a number when you're in their care.

Stay away from this money hungry place! I have dental insurance and I made sure they were in…read morenetwork before I made any appointments. They submitted the estimate to my insurance for $2500. The negotiated fee is $1050 from MetLife. I am responsible for some expenses not covered by my insurance but Aspen said I would have to pay the $2500. I canceled the rest of my work and will be going elsewhere! Obviously they know nothing about how insurance works. No one answers the phone and don't bother leaving messages, no one calls back!!!!

I want to preface this that I know customer service people deal with a lot of shit. I am pleasant…read moreand nice to them because I know their job is hard. People are angry and upset and it sucks to be yelled at. BUT when someone like me comes in with a smile and polite, reasonable questions and they act like they want me to just shut up and leave them alone? I'm sorry, but that is your job. And my questions aren't stupid. When I'm paying hundreds of dollars (UP FRONT), I do want to know why. I have had an AWFUL experience at Aspen Dental. I'm wondering if their google reviews were paid bots because I can't imagine anyone raving about this place. First of all, their front office staff SUCK. They look at you and treat you with such contempt that you would even dare to bother them with checking in or asking any questions. Any question I asked made her look at me like I was the biggest idiot in the world and was simply wasting her time by existing. Background: I came in for tooth sensitivity after a crown was placed (by them) months ago. I go to check in, and the receptionist tells me my visit will be $150 - before I am even seen. This is all PREPAYMENT. Personally, I don't understand how they can tell me how much my visit will be if the dentist hasn't even looked in my mouth to tell me what I will need to do. I digress. I then ask why it will cost that much, as insurance should cover it. She answers, annoyedly, "for X-rays". I tell her I had X-rays just a few months prior during my previous appointment and would like to opt out. She stares at me, sooooo annoyed that I DARE not just shut up and give her my credit card. She looks over to another receptionist, silently waiting for the receptionist to feel her eyes on her and turn around. It was so awkward. She didn't even ask the other receptionist for help, she literally just stared at her back until she turned around. The other receptionist finally noticed and said, no, it's not 150 for X-rays, it's 107 for an appointment. I once again said insurance should cover it, and they once again dismissed me saying I was wrong. I felt MAJORLY judged and awful about even asking, so I finally handed over my credit card against my better judgement. After sitting down in the waiting room, I got the courage to walk up and tell her I really think there has been a mistake. I have my insurance information right here if she wants to look at it. Once again, nope, I'm an idiot. I ask for an itemized receipt and she looks at me like she wishes I would drop dead right in front of her. She gives me the most confusing receipt in the world from ALL of my visits ever to the dentist, not just this one. I sit down to read it, and finally decide to trust my gut and cancel my appointment. I go up to cancel and tell her I would like my money back and to cancel my appointment because I am uncomfortable with the situation as it should be covered by my insurance. I told her I would like to sort out things with my insurance before I pay that price. She cancels and tells me I will see a return in 5 business days. Whatever, awful experience but I leave. Now it has been over 2 weeks since I requested my money back. Nothing back. I call and each time they tell me they have to wait for their manager to come in to do anything about it. I ask when their manager will come in and they say they can't give out that information. Bruh. I never make reviews like this, but I am at my wits end. They don't even ask for my name when I call. That's how little they care to solve the problem. I called my insurance and yes it should have been free. I went to a different dentist after this bad experience and yes, it was free. I don't even understand WHAT Aspen charged me for. All exams should be free under my insurance. So they lied somewhere and scammed me for money.

avoid at all cost after making $6000 of payment missed a payment and they took us to court over 800…read morebucks that we where not only in contact with there office and where told not a big deal. Greedy Wish I could give no stars

Originally, Mark Higgenbottom ran his own office with kindness & integrity. In his retirement, his…read more2 son's have taken over. Kyle, the youngest, after 2.5 years, and not getting my son's teeth straight, shaved them down (literally filed my son's teeth down). Until this incident, I didn't even know this was a possibility. How awful, I spent THOUSANDS of dollars to not have his teeth/bite fully corrected & to get them shaved down. My 2 son's had fabulous service but my 3rd son's teeth got shaved down because the orthodontist practice was now taken over by Mark Higgenbotto's kids. Before he shaved/filed his teeth I was not told 1)which teeth would be filed 2) how much would be filed from those teeth 3) if we filed them, when the braces would come off 4) if we didn't file them how much longer the braces would stay on After we paid thousands and signed a contract, no one ever told me that NOT straightening my child's teeth was an option or I would have found another orthodontist. My 4th child will never go to this office & I can no longer suggest anyone else go either. Stay away, from one mom to another find another orthodontist! These people should be ashamed of themselves! Now this is my opinion & I have nothing to back it up however what I think happened is that they know (have calculated) the approximate time of each teen in braces and if your child's teeth don't move quite enough in that time frame maybe it starts eating into their profit margin & they want to get you out of there.....Just a guess.

omg!!!! first visit was great... all after that I'm in tears.... real tears I don't even cry at…read morehome going services but this dentist office has managed to make me cry more than my baby dad.... no cap( no joke) so disappointed and heart broken never in one thousand years did I think a dentist office could do such... if your not one of there friends or friends friend or mother or auntie !!!!! you'll be waiting and waiting... even when I missed my appointment it was no real help to get me straight...I hope this review changes some this cause i would never want anyone to feel what I am right now.... my next appointment is may 14 after waiting 6 weeks ....

The most pleasant, painless, welcoming, knowledgeable visit I have ever had to a dentist. The…read morereceptionist was kind and welcoming, the dental assistant, Rebecca was very kind, gentle, informative and knowledgeable on everything she and the doctor were doing. The doctor was great. I highly recommend the Soistman Family Dental Office.