Just left the deli where they serve food. It is 10:38 she had chicken wings that she would not sell me because it was not 11:00. She is a heavy set lady with a bad attitude. Will not be back ! read more

Its a large kroger not the newest but seems to be pretty clean.I prefer the meijer though.

Rating for the bakery only. We put in an order early in the week for Sunday and they FORGOT to make it. When we picked it up all they had was the slip of paper and no baked goods. I guess you have to ride them to make sure they make your order. We made a substitution and it worked. But I had told my wife to go to a local bakery instead of a chain and now I get to tell her "I told you so". So there's that. If you read my review for the East Side Kroger and it sounds the same, it is. Because the EXACT SAME THING happened to us at both stores! read more

We often utilize Kroger Pickup at this location. I don't wait long for my order to come out which is nice, but the last few times I've been told there's a few items that were out of stock. I go in the store a few minutes later and find several of the "out of stock" items. Whoever gathers the items for customers' pickup orders needs to be more observant. read more

The last two times I've done an order online at Kroger's they gave me double the order both times when I never ordered doubled the order Kroger's is starting to do people wrong so you need to check your if you do any shopping online check everything before you check out then the people that puts groceries in your cars throws your groceries in the car I was there today they put a case of water on top of four loaves of bread then through pop and another case of water on top of four cartons of eggs when I got home my eggs are broke my bread or smashed Krogers in Hamilton they suck anymore lazy people who works there read more

I went to this Kroger yesterday because they were one of the few filling stations to maintain a low price in the afternoon. They were at $3.679 for regular while other stations had already gone to $3.959. It was a bit chaotic but the pumps worked without a problem. It's a shame the self-service checkouts inside the store aren't as trouble free. read more

I am not even going to try to sugar coat anything; this Kroger location is really, really disgusting. I live less than five minutes away but I'd much rather cross the street and spend my money at Meijer. When you walk in, it's very dated, closed in and dirty. Every single time I have been there, no matter what time of day, the salad bar is completely empty and closed down even when there are signs on top of the bar advertising that it's open. The floors are ALWAYS covered in dirt and muck; I've never once seen an employee cleaning, either. The last time I was there, they were out of almost every single item (produce) that I was looking for and the ones that remained were not fit for consumption. After a few seconds of looking, I found one small bowl of avocados. When I picked one up to put it in my basket, my pinky finger immediately went through the back of the avocado. I turned it over and found a rotted Whole in the back and the entire inside of the avocado was so brown that it was nearly black. I ditched the basket altogether and thought I would just walk over to the health/organic section and grab the one pre-packaged item on my list... only to see that the whole section was gone. Yep, that settles it. I won't be visiting this location until they decide to finally listen to the massive amounts of complaints and they finally revitalize it. I encourage you to avoid it, as well! You'll find you have a much more pleasant shopping experience right up the road at Meijer. read more

Yesterday I was at this krogers picking up sushis when A situation acured at the Deli counter. It involved in male associate and two female associates one seemed to a manager because she got the male associate under control.. he was flipping out first and the one who seemed to be a manager and then at the other female associate.. not sure what his problem was but he was beligerant .. I believe she called him Patrick when she shouted for him to control himself.. it had something I believe to with him not taking care of customer's. We don't much care for him ..he's always rude and pushy read more

Stopped by to visit the pharmacy and pick up a prescription. In an effort to save money I use this phone app called GoodRX. I pulled up the medication and it came in at a lower rate than what was being charged. Granted the difference was only a penny, it still mattered to me. Don't judge. None of anybody's business but my own. The employee threw a hissy fit and chirped audibly pointing out that I still wanted to proceed with the new prescription coupon even though it was a penny cheaper, loud enough so the other customers in line could hear. I guess that was supposed to be intended to embarrass me, but it didn't really work, because I was intent on saving money, Especially considering they charge almost twice what Walmart charges for this particular medication. The only reason I gave a couple stars is because she did eventually process my order and wished me a good day even though it was kind of sad in disgusted tone of voice. read more

This is a very clean Kroger with a large selection of organic produce. The parking lot is very rarely busy. Inside the store, at least on my visits, have well-staffed check out lanes so there's rarely any long wait in line. Sometimes there are free samples around the produce section and dry groceries. There's a Kroger-branded gas station for you to use your fuel points. The only very minor complaint I have about this place is that if you exit through the north exit, there's no left turn, which makes it a hassle. But then again, I'm kind of fickle like that since this Kroger is on my way to work, therefore I have to keep doubling back south before going back up north. Getting old... getting old... and grumpy. read more

The pharmacist Jen is unprofessional, rude and completely out of line. She is setting the fill time of my very time sensitive prescription (which is called in on Tuesdays and must be picked up on Tuesdays) for Thursday and refuses to bump the fill time to the correct day, knowing that I will be completely out of my life saving medication by Thursday. Since my medication is powerful, the amount is dispensed very carefully, so by Thursday I am two days late picking up my prescription, which is completely Jen's fault. But instead of finally filling my prescription on Thursday (that I have been out of for days and that I have been calling about every 2 hours for 2 days), she picks up the phone and makes an unsolicited call to my doctor. She blatantly lied to my doctor multiple times, telling him that I was "not responsible enough to pick my prescription up on time" and that I was a "problem patient". The gall of this woman is unbelievable. She made those calls knowing full well that I had been battling her to get my prescription filled for days, and knowing that she had simply put me off for days by saying that "they were busy" and that I "wasn't the only customer that they had to serve". Basically, she called my doctor multiple times of her own volition accusing me of being late to pick up my medication (which is not standard practice) when she knew that the reason I could not get my medication was because of her inability/refusal to fill it on time. As a result, my doctor unknowingly called in needless new prescriptions for me, which contained fewer doses of my medication (because he thought I was late picking it up by choice) and then she took that new prescription called on on Thursday, and set the fill date on that for Friday night!!! So she refused to fill my life saving prescription when it was called in on Tuesday, even though she should have filled it as soon as it was called in, set the fill date for two days later on Thursday for no reason, let me run out of medication for two days, then when she finally got around to filling my prescription two days late on Thursday, instead of filling my late prescription she puts the prescription back, calls my doctor, lies to my doctor, tells him that I'm late picking up my prescription due to "irresponsibility" when the reality is that I've tried to pick it up in person 3 times over the last two days, and I've called over 10 times in the last two days inquiring about it, asks him to throw the old prescription that she already should have filled days ago out and write a new prescription for less medication, then sets the fill time on the new prescription for less medication for 36 hours away. meanwhile I have been out of medication for days and have been so sick I had to stay home from work and school. she did this multiple times, and the last time she did this, my doctor was aware of her actions and refused to send over a new prescription, asking her to fill the prescription that she already had, and she tried to report my doctor for refusing to play her games and write a new prescription. he asked her why she had not yet filled the prescription that he wrote on Tuesday, and she lied again and said that she had, but that I hadn't picked it up. printed fill records (from Kroger customer service i.e. corporate) show that she never filled it, and just lied about it. she tried to withhold that prescription from me when I went to get it, telling me that they had "lost my prescription" and that it was "probably filed incorrectly" so I should come back tomorrow. I picked up the phone and called corporate right then, and asked her for her full name for my complaints to the Ohio Board of Pharmacy. somehow, she miraculously produced my missing prescription within minutes after I was talking on the phone with corporate, writing down all of her information. This pharmacist is so unprofessional that she borders on criminal, she is rude, she makes excuses, she lies and she should have her license taken away from her for lying to both me and my doctor, multiple times. I hope the Board of Pharmacy takes my complaints seriously, because this pharmacist is seriously a danger to patients and a liability to healthcare providers. as if that weren't bad enough, when I asked for an apology, she told me to "find another pharmacy", after everything she had done to me. she sets a terrible tone for the rest of the staff to follow, and on Jen's shifts, there is zero organization, effectiveness, adherence to Kroger policy, timeless of prescription fills and no customer service. she does not do anything to act quickly or encourage her staff to act quickly. they all treat the customers like garbage, being so incredibly rude, blaming customers for their own mistakes and failings, creating huge wait times with their extremely slow service. Icing on the cake? A tech named Marcie implied that I was a wh*re once for picking up my contraceptives, in front of everyone. Horrible pharmacy. read more

Staff and costumer service was rude and not helpful what so ever. The self service machine swallowed my money and said that i didn't insert any money. I called for help and the worker accused me stealing. Who would steal $30 worth of groceries? That incompetent worker did not have the ability to access the situation. read more

This pharmacy is terrible as far as accuracy and respect for my time. Employees need to be trained. I wasted two hours on a prescription I still do not have. I went through the usual five car que to get one rx. The employee tells me another is being worked on. I ask which one. She tells me it'll be ready in 15 minutes. I should've just turned the car off and sat there. I run a close errand and return to the drive through where I wait 25 minutes at bare minimum. I'm a patient person. The lady behind me wasn't. She got out of her car and went to the window and then knocks on my window to vent her frustrations. I don't join in. I'm patient. I get to the window where I'm told twenty minutes more. I'm fine. I go in. Seven people in front of me. No problem. I get up to a register where I'm told by a sheepish male that "Uh..ummm. It's in here for tomorrow but I'll bump it up. I ask if I should sit. Yes. I do. A female employee comes out saying my last name. I get up and I listen to her telling me it can not be filled till tomorrow. TRAIN YOUR EMPLOYEES!!!!! Maybe they should never tell a customer that there is another being worked on! I wasted my time from 1:55 till 3:30 waiting around for a rx that I did not even go there to get yet. Kroger needs to take responsibility for wasting customer time. This sure makes me NOT SHOP THERE FOR MY GROCERIES! read more

Okay, I want to say, No!...I NEED to say that the customer service here sucks so so so much, like, SO much! Idk wtf is wrong with the employees here, but on several occasions I've experienced either very odd interactions with the cashiers, or very unpleasant conversations "over-heard" from baggers and cashiers...or both. First, there are employees standing everywhere...and when you try to push your cart through all of them in attempt to actually grocery shop at their grocery store...they scoff and give you dirty looks, or laugh and make aside jokes about you with the other employees while you can still hear them. Actually, last time I went there, I stopped my cart for an employee walking in front of me and he motioned for me to go and I said "thanks" to which he replied, "no problem, other people usually don't even stop." Like, I really don't need to hear your complaints about the customers...because I'm a customer, lol. On more than one occasion, I've had a male cashier who thought he was pretty frickin funny, but in reality, he's not, he's just awkward. Every time I find my self unfortunately in his line, he teases me and mocks me...no! You don't do that to customers who you DO NOT KNOW and are just minding their own business trying to get the hell out of the store and go home. He's rude, makes stupid inappropriate comments, and makes me feel absolutely uncomfortable. And no, he's not just trying to be nice and friendly. His tone of voice and the fact that he always has like 3 friends hanging around him laughing at me too coupled with the things he says is just completely unnecessary. I don't know this frickin dude. Last time, he looked at me and my dad as we were walking up and clearly interrupting his bro time with his bros, and said "Oh no! Don't come here." Like, really? And I was confused and thought the lane was closed, bit when I asked they all just laughed like hyenas. Then he proceeded to ask me what everything I was buying was and bring attention to me in front of his buds. He was ringing out my produce and says, " I don't even know what this is." Like, it's your job to know what things in your store are...holy crap. Anywho, I will not tolerate being degraded and mocked by him in front of his friends anymore. Next time I'm asking for his manager. Then, there was this time that I was with my boyfriend and he experienced the same nonsense that I did, so it's not just me. We were checking out...once again! Shenanigans in the Kroger checkout line!...and there was this little grouchy frowny girl bagging who just could not shut up about how horrible and stupid all of the customers there were. Seriously. Loud and clear for everyone to hear, right in the checkout lane. She was talking scoffing and rolling her eyes talking about a woman who asked her where she could get a cart...like that isn't innocent enough or anything. Apparently the carts were all parked in a line outside the door, like out in the rain in the middle of the night, and this girl found it completely annoying and dumb that someone would have the nerve to ask her a question and said, "Like she couodnt find the carts I put right there. theyre right there! Duh!" Then she proceeded to talk to the cashier about the boy she was meeting tonight and how he was so dark, just like her. What? Lol. Not stuff I need to be hearing. Save it for the break room. So anyways, the staff here is awful. Kroger on the west side of Hamilton, you need to step it up and clean some house and learn to reprimand your out of control employees! I'll keep making complaints until something is done. Basically, they get two stars for being a grocery store that I unfortunately frequent because they are one of the three grocery store options in my area...and because their produce is better than Walmart's up the hill...which isn't saying much. read more

For the pharmacy: they are consistently incorrect on prescriptions and never have things ready when promised. It's terrible customer service, constant wait, and never stocked. Will not be going back! read more

I guess this Krogers serves its purpose, but I was not impressed with their produce selection. I'm used to shopping in a larger city & was surprised to find many of the items I buy at my local grocery store were not available here. I can understand leeks (non-organic) being unavailable, but snow peas? That's a pretty normal food in my opinion. read more

This grocery store has been going steadily downhill for several years...or maybe its because it compares so poorly with neighboring Meijer. The produce section is atrocious. Constantly running out of common items and its hit or miss if you want something somewhat unusual - like jicama or a pablano pepper. One day they were even out of lemons! The rows in the parking lot are too close together, so you always feel like you're going to back into someone or something, especially since they don't do a very good job of corralling the carts in a timely manner. Many employees are sloppy in appearance and one was actually clipping his fingernails in the middle of the self-checkouts. Its often hard to get the attention of the person behind the meat/seafood counter, and they seem to shut down whenever they feel like it, sometimes as early as 6:30 in the evening. Unless something is on sale that week, prices are higher than competition. And the police presence at the exit doesn't really offer much in the way of a welcome "feel." read more