Shreveport Kroger....are you okay? A Customer spends $500.00+ and you have to bag your own groceries???? We actually have people bag groceries in Houston. Store layout is bizarre making it difficult to locate anything. Produce section is small for large store. read more

Kroger Marketplace - Grocery Near Me - Shreveport, Louisiana

For 10 days, I've endured apathetic service. This place was astutely reviewed in 2020 as they need a new staff and better training. Phone calls started last week to get a script filled. Well, I was transferred away from the pharmacy to general customer service. Ended back and got help from Mr. Tony which was a treat. Well, they're consistent from Wisconsin to Louisiana in having stand in pharmacists that don't do as needed nor as asked neither as discussed. Arrived Monday to 2 cars ahead of us and it took more than hour to learn the order wasnt ready. Lady person swore my order didn't exist. She finally listened and found me. No idea if the name was giving her a time or just oversight. Well, it'd take 30 minutes to complete so we left. Returned Thursday and the order is ready but due to travel changes I'll need to add 10 additional pills. Well, that's a 15-20 minute wait. I should have taken the pills and left. Yet, I don't want to risk malaria so we waited. I gave more time and set the stop watch. Returned to 3 people ahead of us and get to the counter to learn it's not ready. I said okay I'll just take the original order. I learned they put it all back and start from scratch with this pharmacy tech not wanting to promise another time as she cannot say when the pharmacist will be finished. Okay. In summary, 1. People working don't want to work 2. Apathetic workers show up as poor customer service. 3. The wait times are atrocious. 4. The lack of energy is contagious. 5. They won't give vaccines with a stand in pharmacist on duty. I'm actually in support of this method. You'd want this trackable. So take it as a FYI. 6. A few items on the shelf will be marked down and that's a plus. 7. If you've got other things to do then start here and mange your own expectations. Best to you and hope they improve. read more

Jennifer working in self-checkout tonight may wanna practice customer relations.. obviously kindness is too much to ask. Never seen a more annoyed person at Kroger. Toward every customer. I got the least attitude but I also had to stand there for 10 min waiting for her cause i didn't wanna annoy her, just for her to simply scan a code and walk away with zero acknowledgment. I felt like a stain lol. read more

I was finishing up my Christmas dinner shopping and it started pouring rain as I was walking out... I ran to the car threw the groceries in and ran the my cart to the cart racks. The cart rack guy was on the other side of the racks with a few carts in hand. He glared at me as I left the cart in the rack holder and then proceeded to roll his eyes. I guess he wanted me to bring it to him in the pouring rain. And he even passed me with his carts as I was getting back into my car and rolled his eyes at me again. I'm thinking, 'at least I put the cart up!' He was a teenager with glasses...just though y'all might get a kick outta this review, Merry Christmas! read more

9 people in line. 1 register open. 4 cashiers in lanes that are closed. 3 people in customer service standing around talking. 12 in line now. read more

I would give more than 5 stars for the bakery ladies if I could! Saturday morning I found out last minute that I needed to get a cake, very specific request of a SpongeBob cake actually. I called over there and they searched and found a SpongeBob decoration kit but they told me I would just need to pick a cake they already had and they would write on it and add the decor, no biggie, I figured that. But let me tell you when I picked up the cake it was the most perfectly decorated SpongeBob cake I could have even imagined for a last minute order. Very impressed! Will absolutely use again for any bakery needs! read more

Kroger Marketplace - a birthday cake for a child - Grocery Near Me - Shreveport, Louisiana

Do not order online. They substitute crap. Don't tell you til it's on your card and in your trunk. Saying don't substitute on orders doesn't work. My low salt can of peas replaced with spicy jalapeno? I'm on chemo. Soup veggies replaced with something a dog wouldn't eat and completely unusable for soup. This is usual. Chocolate bundt cake becomes stale vanilla rainbow iced. And you pay anyway. They simply steal from those who can't go inside. Putting any non similar stuff they want in. Last order to pickup a 5pm, wasn't ready until noon the NEXT DAY. Multiple trips. Sitting waiting for hours being lied to that it's almost ready. Then, after a 2 day wait beyond my scheduled appointment to get 6 unordered items for 6 left off, $50 of rip off crap to throw away. Run! They'll rip your off then demand you come back inside to fix it. In a store where wearing a mask is optional? Don't tell me your rules. It's not happening! Masks are rare! Even employees have noses out! I repeat. Go anywhere else! read more

So much for "social distancing" during a pandemic! I went to the store at 6:30am this morning to get essentials. The store was packed and not surprisingly looked like the day before Thanksgiving. It has been that way for the last week due to the crisis. That being said, there were "no regular checkout" people and only one bank of self-checkout open. I inquired with the checkout lady on duty and asked her to please have someone else come open the additional closed self-checkouts to alleviate the long wait and lines. The lines formed due to the lack of open self-checkouts spanned in both directions and were clearly against the Governments and CDC recommendations of "social distancing". She stated she could not and refused to open the other side. I asked to speak to a manager. 10 mins later an individual named "Travis Greely" presented himself as the stores general manager on duty. He also refused to open the other lines and added "I don't care what the government stated, it isn't happening"! He then very loud and vocally stated "I don't have to put up with your cursing and abuse" and promptly left. I never said any curse words and just firmly asked if the other lines could be opened to alleviate possible health concerns. This seemingly disregard for customer service and safety is reprehensible and not indicative of my past experiences with any Kroger location. Needless to say this will be my last visit to Kroger anywhere. If you must shop with Kroger I would recommend against this location. If their management doesn't value their customers safety, then my money will go elsewhere. PS- I immediately left and went to Wal-Mart. They were courteous and practiced the recommended CDC safety guidelines. Oh, and they had many, many manned registers and all their self checkouts were open and available. read more

Kroger Marketplace - Lines to the only open kiosks at Kroger during Pandemic. - Grocery Near Me - Shreveport, Louisiana

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I just want to say that the manager John McNeal is the worst manager I have ever felt with! I NEVER write reviews but the experience my husband and I had was awful. We had an issue with our card and he wouldn't talk to his managers. They tried to get him to come talk to us and he refused. He apparently is rude to his staff because they said he will not respond to them either. We called the corporate office in Ohio and he refused to talk to them also.. RUDE!! I have NEVER in my Life been treated so poorly!! read more

Always a crap shoot whether or not the produce section will look like a storm went through it. Selection is always hit or miss in multiple sections of the store. Weird how they shut down some entrances after dark. If you are going to be open all doors should be open to accommodate all. read more

Great selection. Friendly staff. Hate the store set up. Hate that only 3 cashiers are ever working. Self check out is impossible with more than 20 items so maybe more staff is called for. Great fresh baked bread selection. Good deli bar. Great produce selection. Great cheese selection and organic options. The smell passing the meat and fish area. Well I pull my shirt over my face. I have no idea if the selection is good in that area because I can't tolerate the smell at this particular location. Visit every other week or so. read more

The managers of this store must have had a meeting to figure out what they could do to make this the worst shopping experience ever. Let's move every single thing in the store around! Hahahahaha. Let's have carts that have broken wheels so they are extremely noisy and impossible to steer! Hahahahah! And the builders - Let's build the parking lot with a 45 degree angle so the carts all go careening down the hill and bash into cars! The new Brookshire's can't open fast enough for me. read more

Best theme cakes. The girl named Tiffany at bakery is very helpful and nice.She always make birthday cakes up to the mark. read more

Kroger Marketplace - a birthday cake with rainbows and bears - Grocery Near Me - Shreveport, Louisiana

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This store is awesome. They have a huge clothing department. It has the same feel as Walmart but without the huge store feel. There is a Starbucks located inside. The place was located in a strip mall. Easy in and out. They also have a gas station. Everything I needed was in stock even on a busy day before Thanksgiving. Staff was all friendly. read more

I love Kroger market place. Driving down Youree was such a nuisance. Now I can stop On my way home from work. Everyone always very nice read more

Kroger Marketplace - Delicious apples! Most convenient store! - Grocery Near Me - Shreveport, Louisiana

I am so mad at the pharmacy. I had to change to Brookshires because they could not strike a deal with Express Scripts. I was spending at least $500 a month at the pharmacy and another $1000 a month in groceries. That's a $1500 loss from one customer. Multiply that by several hundred and I hope that hurts Krogers big time!!!! I buy groceries where I get my prescriptions. read more

I like this newer Kroger. It sparkles. It shines. They have a larger selection of items to choose from. They have a Starbucks inside. Their produce always looks fresh and well stocked. I've had only good experiences with my purchases from their meat department. I've had only good experiences with my interactions with the store employees. Fast, efficient, friendly. While they have many more choices of prepared foods in their deli areas, I have not been fond of the taste of much of it, possibly because it has often been sitting on display too long. read more

I came in here for the Starbucks, strolled around for a bit. Their WiFi is lousy, but the food looks good. Pretty spacious and clean too.

The workers are great and very friendly but the past two times I've gone to buy food for dinner, the meat had been rancid when I unpacked it at home. I'll never buy meat from this particular Kroger ever again. read more

I've been here a number of times now and I have to say that I really like it! The aisles feel spacious. The Kroger on Mansfield is my normal store but the aisles feel a bit claustrophobic in the meat section. So far I'm really enjoying the layout of the store and I really like the proximity to my house. read more

I now sack my own groceries, the checker slings my fruit across the belt, they are almost always out of at least two things I need so I end up going somewhere else anyway Not impressed read more

Love this store. Never have a problem with them running out of sale items. Everyone is super friendly, except the robust self checkout gentleman. My star docking is for the click list. These people are so sweet it pains me to complain, but after using it many times now, I've only had one or two orders not messed up. They have done everything from ringing up 5 gallons of milk instead of one, not following item instructions for coupons, to the last straw... loading my car with about ten bags of stuff that wasn't even mine. I always look at my receipts but if you clicklist you have to watch your receipts and purchases like a hawk. Anyway there's some room some improvement there, but otherwise good store. read more

Love it. Clean and shiny, always a staff member within sight, and have yet to be out of anything ive gotten used to buying here. Plus towards the back there are always a couple of VERY knowledgable older gentlemen that REALLY know their stuff. Just wish they had Savory. read more

Waited an HOUR AND FIVE minutes in the pickup for them to tell us our order wasn't ready and told us to come back the next day. Absolutely ridiculous to not call or email customers to let them know what is going on before they wait an hour and five minutes for absolutely NO REASON. read more

Thank you for allowing me to wait through a laborious check out and then pulling the checker as we get to him. Telling us to get in another long checkout line because you are imitating Walmart was a stroke of genius. read more

Awesome store! Great wine selection. Produce is beautiful. Love it! Friendly customer service. Gas station a plus!

I drive across town just to go to this Kroger! Best grocery store in town. I enjoy this location because it is set up so much better than the one on Youree. Always have great prices and quality produce. Kroger also sends me awesome coupons about every other month! Wonderful! read more

Just to let everyone know. They are not honoring the .37 a pound turkey sale. The ad clearly stated a $25.00 additional purchase was required to receive the sale price. We purchased around $40.00 of assorted merchandise and were denied the sale price. Manager on duty, a very young guy, advised it was for purchase of $25.00 groceries only. The ad did not state that. Other customers had the same complaint. Very poor attitude by the middle school age looking management on duty. read more

This store has gone downhill since opening, I used to look forward to shopping here but now it's about appealing as going in Walmart. Hey at least at Walmart you don't have bag your own groceries. There's no buggy's in the lobby, out of items, not just the sale items the basic things, they want you to check yourself out or stand in the one open checkout lane forever. Then bag your groceries & take them out yourself too. Add in being rang up for the wrong produce all the time or something more than one time. Last straw was today, went in to get couple of thing before I picked up my daughter, did self checkout of course, hit cash back & forgot to pull it out. Called an hour later & was told they couldn't do anything about that. I won't be back. Sucks!!!! read more

Kroger's in Bossier City has really gone down. When I was in there this past Sunday, all the customers were bagging their own groceries. They are always out of stuff. It is so disappointing. When this one opened, everyone was so excited. The service was phenomenal. It is not anymore and unfortunately others have made mention. I have started shopping elsewhere on occasion. read more

This could be such a nice Kroger but it needs serious new management. Everytime I go shopping here, they are out of a ton of things. Shelves are empty and there are boxes of stuff everywhere needing to be opened and stocked. This is the second time I have gone there and purchased something expired and didn't notice until I got home. 9/10 the sale prices don't ring up at the register and I have to get someone to go look up the item in the store to see it's supposed to be on sale ( make sure u pay attention to what things are ringing up people). Could be a nice store but it's managed terribly. read more

Great selection, good prices, great service. Good food in the restaurant section. Pretty decent beer selection. Clicklist is exceptional.