The Northgate Kroger pharmacy is slow and incompetent af. Young African American girl gives misinformation about refills over the phone and has zero customer service skills inside. She huffs and puffs, rolls her eyes, ignores you, and drags her feet when coming to the counter, like it's an inconvenience for her to actually do her job. There's a reason why they've only got a 2.2 rating on Google. Which I guess is an improvement from the 1.9 they used to have. Go somewhere, ANYWHERE else if you need prescriptions filled. When they were at their previous location (before becoming a Market Place), they had great customer service and were fast. read more

Lowering my rank even more. Zero stars would be appropriate. Each and every time I come, afternoon or evening, everything takes forever. Just one out if three windows is open, with a sloooowly moving line. They always need 20 min to fill a prescription, so sometimes i wait in line for half an hour, drop Rx and then need to line up again to pick up. They rarely pick up a phone. Sick people who feel under the weather and need meds fast should go elsewhere, because it is a joke there. This pharmacy needs more staff and better management. What a disservice to the sick in need. read more

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I had my prescription filled in the Kroger pharmacy twice. Even they are just regular drugs, I had to pickup next day. I thought I would grab some groceries while waiting for my prescription. I will go back to CVS. read more

As someone who doesn't get sick and need medication often I've used krogers most my life without many issues. Until recently. My child is suffering with pink eye In both eyes and was prescribed eye drops. After leaving the er I went through and the pharmacy tech, some old fat lady, told me they don't have anything on file. After sitting on hold with the ER, they told me the pharmacy approved the medicine order they sent in and they would contact the pharmacy again to either put in a new order or help find the now lost one. After another hour I called the pharmacy to be told they had to order it and I could pick up at 2 pm the next day. That day happens to be today, hence the 1 star review, because they not only don't have my daughters eye drops STILL but I have to drive another 15 minutes to a different location whenever or even if I get a message that it's ready. Adding a picture so my review isn't ignored. read more

Kroger Pharmacy - Pharmacy Near Me - Cincinnati, Ohio

This is the WORST Kroger pharmacy in Cincinnati. The staff is rude and insensitive. I will never step foot into this Kroger again. Good night and Good luck. read more

Understaffed location, resulting in long wait times. Saturday with one window open, a line of 8 customers, drive thru = closed. Respectfully would say to try going to another location if at all possible. Had an issue filling a prescription (delayed multiple days) because staff insisited my plan details didn't match. After pleading + leaving a message (which was never followed up on), I had my insurer call them directly. The pharmacist had incorrectly entered the plan Information. read more

This is by far the worst pharmacy all they do is stand around and when customers come to get their prescriptions they laugh in your face. The head pharmacist has absolutely no idea what she is doing as she told me one thing and then caught herself in a lie which lead to her just not wanting to do her job and turning it on us. She sits there in her own world instead of helping people. Not sure how any of the workers at this pharmacy are still employed. The pharmacist is one of the nasties people I've ever encountered and her goal is to screw everybody from getting their prescriptions when it's important that the customer has their medication. NEVER EVER GO HERE!!! They deserve a ZERO star rating!!!!!! read more

One of the worst pharmacies I have ever come across. I like to give people the benefit of the doubt yet the current pharmacist is so rude every single time I go there and she makes me feel like an inconvenience. I only have one prescription I pick up once a month and even if I call ahead it's a 30 minute wait upon arrival every single time. Kroger really needs to reconsider keeping this location open. read more

NO STARS. they gave me the entirely wrong prescription. IM PREGNANT. they blamed it on me. I've been waiting for over 25 mins every time. They have one pharmacist who doesn't do anything. The woman at the desk whispers and gives major attitude when you ask what she said. Save yourself! Go to CVS. read more

Absolutely the worst Pharmacy ever! Weather you put your order in online or via phone it's almost guaranteed that they will not have it ready. The drive-through has been broken for probably about a year, and they refuse to fix it. but the worst part of all is when you have placed a pick up order for 2:00 PM and you come to pick it up at 7:30 knowing that they close at eight and since they wanna leave early they tell you that they do not have the prescription in stock. So being insistent because the prescription should've been done by two, and I came at 7:30 I would not leave, they then said that they would give me a loaner. Then what do you know a few minutes later the whole prescription miraculously appeared in the store that they said they didn't have. I'm a young able-bodied person however this store is an area where there are a lot of elderly people who walk and or catch the bus or even Uber. They are to be ashamed of themselves. And if anybody with enough power to shut this pharmacy down sees this I actually have the live video footage of this medicine, miraculously, appearing in Sam, the pharmacist getting extremely angry with me when I brought this to her attention.medicine, miraculously, appearing in Sam, the pharmacist getting extremely angry with me when I brought this to her attention. if I ever hear of a lawsuit where somebody has lost their life because of this pharmacy, I will be the first to testify on their behalf. SMH this is utterly ridiculous! read more

The pharmacy is incredibly rude and didn't address any of my questions and concerns. I had a prescription called in by my doctor yesterday I went to the pharmacy to pick it up and waited three hours. No one asked what I was waiting for or if they could help me. I finally went up to the front and they said your doctor still hasn't called. This is a medication I take daily and if I don't have it I become really ill. By this time it was too late to call my doctor so I went home. Fast forward to this morning at 9am when my docs office called and I call at 1130 and the pharmacy tech tells me no they haven't called(when they did) I call back and she says it won't be ready till 3 pm because their is people in front of me. I pleaded with dominque and Anne that I have been out of meds for two days and well it is what it is. I will never have my medication sent to this pharmacy ever again. Customer service was awful! I'm just a number and they have no care to my concerns or issues. If your in the medical field don't be like Anne. read more

Everytime I have been there there has been Atleast a 20 minute wait. They are very much understaffed always. I had a prescription dropped off and told that it was going to take an hour and went to pick it up 2 days later and it still had not been filled. Today I sat there waiting for my prescription for over an hour, 2 days after it was supposed to be filled. If you have the option find any other pharmacy to get your prescription filled. read more

I've been waiting inn line for around 45min to get some anti-vomiting pills. They said it would take 20min to fill finally got to the front of the line and it still was not ready. You need to hire more workerS for the amount of orders you are receiving it is terrible how long it takes to get a person to put some pills in a bottle for me. read more

This was the worst pharmacy experience I've ever had. Originally I was told it was gonna be 20 minutes for my prescription so I went and shopped for a good half hour. I came back and had to wait about 15 to 20 minutes in line and once I got to the counter they said My insurance wouldn't work. I had just use that insurance at the Little clinic so she told me I had to get back in line and call my insurance and get all the information from them. I did that and finally got back to the counter and it still wouldn't work so I had to pay out of pocket. It still wasn't ready and told me it would be another half hour. I had my boyfriend come 40 minutes later and it still wasn't ready. Not to mention this all happen to be on my birthday and I was in so much pain and so frustrated that I started crying. I will never go back to that Kroger and I recommend you get your prescriptions filled anywhere else read more