This is the dumbest and most disorganized pharmacy I have ever used. Sometimes they have given me the wrong prescription. Sometimes it has been the inaccurate amount of pills. Sometimes it has been the inaccurate price, or charged when I shouldn't have been. Their rules I guess change from week to week and from person to person. Sometimes they will not fill a medication and say that even if insurance would pay for it then, it is the pharmacy rules not to fill it yet. If you call back and talk to another person, they run it though and say okay it is ready for pickup. Interesting. They are the most sporadic pharmacy I have ever used. And it isn't just me, I have had 2 family members had issue with them lately too. I don't know if it is the management, the pharmacists, or the rotating employees through the Southaven Kroger pharmacy at Goodman and Getwell or what, but me and my family are all changing to another pharmacy. Good riddance! read more

Dear Sir or Ma'am, I am writing in reference to an incident that occurred at the Kroger Pharmacy located on @ 3095 Goodman Rd E in Southaven Mississippi. I tried to pick up my prescription at the drive through on 6/30/2021, at approximately 1:45pm (CST). I identified myself as XXXXXXXXX. The employee asked me if I was with Tricare, to which I replied No, I am covered by the Mission Act for Disabled Veterans. I then informed them that i had a toll-free number they could call if they had any questions. I was told to wait. The employee came back and asked if the visit was "pre-authorized". Federal law establishes that Urgent Care/walk-in care does NOT require preauthorization. I stated that it had to be because the provider called in the medication to them, but they could call the number if they would. I was told to wait again, then was told I'd have to come back later. I told them I was on my lunch break and I needed the medication. Again, I was told to wait. Then the employee came back and asked for the number. I gave it to them and was told to wait further. I did. The employee then came back claiming that the number wasn't working. I told them that it was, as I just called it. After a few minutes I began to get upset that they seemed to just want me to move on, and were refusing to call and get the authorization they thought they needed. I was told that they were not familiar with the Mission Act and that I needed to move "out of my lane.", to which I replied; "Do you treat all of your Disabled Veteran's is it just me?' "I'm not moving, I have waited long enough and you need to give me my prescriptions." I was then told that I would have to come back later, but I refused to do so, asking for them to just call the number. At this point they threatened to call the Southaven Police Department on me, and the employee hung up the receiver on me. I continued to push the call button until they picked back up and asked to speak to the head pharmacist. I was told her was too busy to come to the window, and that if I didn't move, they would call the police. I then asked why they would not simply call the number and ask for authorization to which I was told that doing so would be a HIPPA violation....So I guess them calling hundreds of times per week would all be HIPPA violations with that thinking.... The employee at this location made me feel like a was worthless in their eyes. They do NOT know what the LAW is concerning the mission act, and I felt that they acted this was because of my disability. We loose on average 22 Veterans to suicide per day, many over trivial thing such as this. I felt like a second-class citizen and I immediately had a panic attack and went back to Red Med to ask them to send my prescription to Wal-Mart to be filled. I would imagine that the whole encounter is on camera and I have not misrepresented anything in the statement above. Please help so that other Veterans do not have to experience the shame and humiliation I did at the hands of this Kroger employee. Respectfully, XXXX read more

This is my favorite Kroger now! The one in Olive Branch is actually near to my house, but now I've been shopping at this one after the gym because it has more options, and they have the freshly ground almond butter I used to get at Whole Foods, also they have a lot of good organic brands in teas and other items throughout the store. The produce section is wide and with very reasonable prices, the fish and meat departments are very good too like in every other Krogers I've been. read more

Even though we've moved from the Southaven area to the City of Olive Branch we still continue to shop at this particular Kroger. The physical appearance of the store is clean, bright and it's easy to find exactly what I'm looking for but also, I love the new "finds" when I'm in a cruising mood. I would have given this store 5 stars but for one ongoing issue, there seems to be an issue with stock turn over with new product being dumped on top of old. On more than one occassion I've found expired cheese and in one case when I turned the cheese over it looked like a green brick it was so moldy. Other than that this store gets high marks for cleanliness, attractiveness (as much as a Food Store can be attractive...lol...) and for the friendliness of the staff. read more

so i was going to get my pills and when i pulled up to the the window they where very disrespectful to me and when i pulled out my payment method wouldn't except my rolls of quarters and i told them i need it for my little daughter they said they did not care and told me to comeback without chump change read more

My fiancée and I were checking out in the selfcheck out and apparently we needed help but we scanned every item and even paid for everything. The guy came over and said he needed to count every item we had and very rudely took everything out of the cart. Smushed the bread we had and threw down the cans we had. Then he was more worried about talking to another employee about some guy named Trevor. The guy that was rude was named D. read more

This grocery store is so conveniently located to my home that I probably shop here more than I should. The meat is as good as you would get at a butcher shop, and the pastries are wonderful as well. They carry Boar's Head meats and cheeses, which is also a big plus! The produce is very fresh. It's always clean and well organized, and the selections are huge. The prices aren't bad. They won't let you use a manufacturer's coupon in addition to the Kroger Plus coupon you can download onto your card. That seems like a sort of rip off considering they up the prices to "save" you money with the card. They seem to be expanding the store, and hopefully they will get rid of those self checkout scanners when they have it complete. read more

I enjoy shopping at this Kroger, especially now that the renovations and expansions are complete. The staff has always been helpful, especially at the deli counter. I particularly appreciate them offering Boars Head brand meats and cheeses. The organic section is fantastic, and I'm glad to see the return of the Cheese Shoppe. While I wish we could have a Fresh Market or Whole Foods in Desoto County, I can almost find most specialty items that I need. read more

So glad there is a Kroger near our new home. So much better than WallyWorld. Since the remodel it looks so modern. They even ordered an item ort would they don't usually carry because we asked for it. Great customer service and love the rewards program. read more

Friendly staff, never a long wait at the register, and even the newbies don't fumble their way through - well trained! Even though their prices are a little higher than their competition, they get my $ for three reasons, clean store, friendly kids at checkout, and I flat out HATE WAL-MART. read more