I stopped by Sam's Club Tire & Lube to order new tires. When I arrived, there were no staff members at the counter and no one at the cashier area, even though the garage doors were open and there were no vehicles being serviced. It seemed more like a lack of attention to the front area rather than being busy. I did have to track down an employee who was inside the garage space, which requires a code to access. I knocked on the window a few times before he noticed me. Once he realized I was there, he took great care of me. He was helpful, attentive, and made the process of selecting and ordering my tires smooth and easy. Overall, the service itself was good, but there definitely needs to be more awareness and presence at the front counter so customers aren't left waiting or wondering how to get assistance. read more

Restroom is very bad (men's) Waiting on rotisserie chickens Why The second cooker is broken read more

Favorite place to go hate to go also spend all your money there but those pecan nut clusters are the best i have to always get those i love the set up and the cafe it sucks that you have to order on the app to get food i don't like that why did they change it read more

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I visited during a time the store was empty! Game changer! Team members were nice. I recommend going when store first opens.

Sams is my go-to spot every Sunday for stocking up the fridge for the week. I love the fact that I can relax while shopping. Although it can get crowded, arriving early enough allows you to beat the crowd. The service is typical, but occasionally, you'll encounter a helpful staff member who greets you with a smile. One new thing, or maybe it's new to me, but when you're ordering from the cafe, you order through the app, then wait for your number to be called. Kind of like that to be honest, no need to stand in a long line. I highly suggest you use the scan and go feature, it's chef's kiss! read more

The Sam's App completely worthless! Unable to change password, then locks the account. Renewing a membership is not in the cards. Hello COSTCO! read more

I really liked this place! It has a lot of snacks I can use in my classroom and it's close to my school so I will definitely be coming here for snacks for the kiddos. I also was excited to see things I personally would like as well. The prices on some things are even cheaper than at Costco so I will def start comparing prices. read more

Excellent shopping experience and the cashier who che ked us out was very professional and nice. So were the greeters as we exited the store. read more

*0 Stars* DO NOT place a pickup order here! Sunday 5/12/24 pickup order placed for Tuesday 5/14/24 4p-5p window. It's currently Tuesday 5/14/24 5:45p and order is still "in progress". Why should we pay for convenience when it turns into frustration and delays? Very disappointing services Sam's Club. Your system is flawed and needs new management to ensure we paying customers receive our orders in a timely fashion. read more

This is my second time coming once I'm off of work and the cafe is "shutting down" or they're "sold out" of everything 2-3 HOURS before they are closed. It's very lazy that they cannot take another pizza order because they are "sold out". They aren't "sold out", they are lazy as hell because they don't want to make anything. Then to make matters worse, make us wait 25-30 minutes to even take our order. "Oh I didn't see you!" How could you NOT see 4 people standing in line? Seriously? Put the phones down! read more

I stood in line for 1 hours for food . It is horrible the way you have to wait in line for pizza . I am highly disappointed the staff are yelling at each other . HORRIBLE !!!!!!!! read more

I was at this Sam's club and all was good until I told the lady checking me out that their was a sign that said 20% off of Easter Books so I got 2 Bluey books. One was Easter & one was not. I even had a picture of the sign on my phone. I was thinking I could get 20% off of at least one of the Books. The lady at the register called over a team lead Name Chastity who was extremely rude to me from the moment she came over. Chastity was informed on the situation by the lady at the register. I try to tell Chastity that I had a pic of the sign on my phone but she wouldn't even look or speak to me. Chastity just spoke louder to the woman at the register on they don't go of pictures that Chastity would have to go look. Never speaking to me not once even the woman at the register apologized to me for Chastity behavior. Chastity said the Bluey books don't count so I just paid for it. Then I asked for a manager the lady at the register said there were none there that date (Saturday 4/19/2025) I just wanted to report Chastity behavior towards me. read more

This store is big and I like it. It's still for members only and you have to renew your membership every year. As I walked i n I showed my card to the Sams Club greeter and they waved me in. I got a buggy and I started walking and immediately started shopping. The tire and automotive department is the first thing you see. They usually have a sale on tires and today they had $80 off if you buy 4 tires of a certain brand name tire. There's a machine in here that you slide your Sams Club membership card through and you get a free sample of whatever is being promoted that day. It changes often so the next time you come in you will get a free sample of something else. Sams Club is an excellent place to get your paper goods such as paper cups, paper plates, paper towels, and etc. They come in bulk so there's more product which means it will last you longer and it will save you money too. Fact: Everything is sold in bulk here. Thus, it will last you longer. You will save money on everything here compared to their competitors prices on smaller quantities. They have quality produce here. Today I bought some gala apples in a bulk bag They were the best apples I have ever eaten as they were simply delicious. I have also bought some oranges here too and they delicious. These oranges are from California and are larger in size than the normal size orange you see at grocery stores. read more

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Worst Sam's club experiences. Have had pickup orders take DAYS to be ready. They never answer their phone when called. They close their store early. Says they are open until 8 but they close and lock the doors before time. read more

Content. Much bigger than Walmart. It's Walmart. But much bigger. Minus the quantity of games to buy. Let's alone tge footwear as such. At least they got gift cards to buy. Atmosphere. Loud. But not too loud. Ease of service checkouts. Standard but no quick checkouts. Overall. It's Walmart. but bigger. While Walmart has more balanced quality. It's smaller. Again. Sam's club = Bigger Walmart. read more

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The only issue I have with this Sam's Club is that the Tire & Battery department doesn't answer the phone. I understand, as they're obviously working on cars, but they could benefit having someone at the counter to answer the phone. I was trying to book an appointment over the phone but I had no luck. They should really offer a way to book an appointment on the Sam's Club website or something. It would help us all tremendously. read more

Tire and battery dept is breaking records for bad service, long waits and and all-around common courtesy and repect for the customers' time. They've always been understaffed (even before covid). They seem to have no urgency at all. Appointments are apparently only for the customer, but mean hardly anything about how much they underestimate a repair time or overestimate their own tech's ability to get job done. As I'm typing this review, A shop tech is arguing about how long its taking vs how long they said it would take for a simple oil change. I came in at my schedule appointment time, and i'm here for my "free tire repair" its now 2+ hours in and im still waiting for a nail in one of my tires to be repaired. The store is good. The shop, not so much. i gave it one star because the app made me do it in order to post this review. Good luck, y'all read more

I would recommend skipping this Sam's altogether. They couldn't have failed at more things if they had to on my trip in.

For being a "members only"'store & paying a fee to shop at Southaven store is pathetic. The employees who work here have the worst attitude. For example I showed the other day at 1000 am and there were no shopping carts. The associate at the front door said " you just gonna have to get one in the parking lot". I am so done with this location and just hope Costco will come to Desoto County. Too bad this Sams is not closing, however it will be the next one as they have the same type of employees here that they had at the Getwell Rd. location in Memphis that will be closing. read more

This Sam's Club sucks! They usually have some pumps shut down so you have to wait in line for half an hour to get gas and now they've made it a pain in the butt to get a slice of pizza in the store! I'm going to cancel my Sam's Club card!!!! read more

Do NOT shop here. If I could give zero stars I would. Used the scan & go option & had to screenshot my emailed receipt to exit with my 1 single item. The two women then said all I needed was my membership card to scan. She scanned it & i needed a hard copy receipt from member services to leave with the item. While waiting I downloaded the app & the card on the app was the EXACT SAME as the one I had in hand they said would not work. Member services gave me what I thought to be a receipt but the two women said it was a purchase history not a receipt that they could scan. Eventually told me I could leave. All of that for a box of pineapples. Better off driving further out than dealing with that. Couldn't pay me enough to come back here read more

We use the online pickup option. The app gives you a time but don't get there on time. Set a time two hours before you want to pick up. They might have it ready by then. Twice I have arrived within my time window just to be told I'll have to wait. Exasperation a plenty. read more

In search for tires and when asked for prices Big AL responded with if you want cheaper tires go to Walmart! Thanks Al it's not that I can afford tires I would like to have options. read more

They was on top of the game in the beginning and now slipping pretty bad....the lines to check out are stupid crazy...I mean you see more than 2 people in line would be top priority to open another line to get the flow going but they don't care and just make you stand and wait...horrible read more

It happened again! Forget buying tires at this location. I was the third customer of the day! I arrived at 7am with the business membership! What a waste of time and money! First customer had rotate and balance, second customer had replacement of 1 tire. I was the third customer for replacement of ONE TIRE! They had only TWO TECHS! Stop screwing over customers and the employees! On a Saturday you staff a tire and battery Dept with TWO TECHS ! From a safety standpoint that is wrong! From a human standpoint IT IS WRONG! Please quit selling and servicing tires if you intend on such a lousy experience! It took THREE AND A HALF HOURS ! ARE YOU SERIOUSLY THAT BAD AT TIRES AND BATTERIES YOU HAVE NO EXPERIENCE WITH THIS LEAVE IT TO BUSINESSES THAT PAY A FAIR WAGE THAT WILL HIRE ENOUGH PEOPLE TO STAFF IT. Get out of the tire business! Someone is going to get hurt! read more

My last order 3563696102 had three items listed. Only received the Premier Protein shake. Can't find a way to get help with the last two items? No problem with previous orders, need help getting information on missing two items. read more

As a branch of Wal-Mart (the absolute WORST shopping experience on plant earth), I cannot give a 5 star rating to this establishment. If you're a member, you already know what to expect. The store is clean and the pharmacy staff are very friendly and knowledgable. If you want a quick meal to clog your cardiovascular system, their snack bar is available and fairly clean from what you can see from the front. (I really like their ice cream for some odd reason) There can be long lines at times at this location, but hey......do Southaven residents really work these days? You can surely find most of them either here or their sister property--Wally World. read more

it's a sam's. show your membership card, walk in, buy in bulk, check out, leave. do not expect outstanding customer service, or any for that matter. which seems to be the retail status quo these days. read more

For everyone talking about employees with the attitude I just don't understand why you don't have the Scan & Go App. That way you don't have to deal with the employees or stand in lines. Get with the time. read more

I have not had any problems at the Southaven Club. Associates are quite sociable and helpful. Tire dept. is short on help, but they get the job done. Pharmacy is great and helpful. Most items are in stock and fresh. With Scan and Go I never have to go through checkout unless the amount is over $500. No more wait than at any other covid19 ravaged business. Way better than just a Walmart! read more

Good morning this place is the worst for customer service I ever had to deal with love the club the severice workers is aweful they talk to you so rude I've been coming here 20 years and this is the thanks I get one of the workers said to me I haven't seen you in a while I wanted so badly to tell her the reason why read more

Sams Club does not except Visa. This is the United States, last time I checked EVERYONE took Visa! I mean, come on really???

I give 5 stars because of a certain employee who was so professional and so friendly ms.emma in the bakery, she made stressful turn to instant relief! So knowledgeable about the needs of her customers! I would recommend anyone looking for a specialty cake or any baked goods to her...she's amazing!! read more

This isn't my first time having a horrible experience at this location. Saturday, April 6th was the worst. First, the lines were long at every register, I mean down the aisle. Second, I waited in line at customer service for one hour to get a refund for an item that scanned twice. Third, I went to the gas pump and it froze with my credit card information on the screen. If all of this wasn't bad enough I waited another hour for ANYONE to help me. There was an attendant but she didn't know how to reset the pump and when she tried to call up to the store she couldn't ANY help either. I tried calling the store to speak with a manager and I was hung up on (5) times. The supervisor of the gas section returned from lunch and reset the pump. I know you think it couldn't have been that bad. Yep, it was. I'm sure nothing will change because they are a huge company with poor managers at the location, but trust me your day will come when you will take your precious time to write a review read more

I don't feel the need to write a review on the great wholesale discounts one receives when shopping at a SAM's Club. The prices are fair when coupled with the membership fee's, add the free samples and you've got yourself a wholesome and enjoyable shopping experience whether it's the 10lb jar of crunchy peanut butter you came for, or the 2/$5 Doritos. I'm only here to tell you about the checkout experience. JUMPING-JESUS-ON-A-POGO-STICK they've added self-checkout lanes! The dark clouds of cashier-misery separated for a brief moment, and laser beam of red glory shot down to bless us with a cashier stand of our own! Here's the setup... you get everything the snotty underwhelming cashier gets... INCLUDING A WIRELESS LASER GUN! ...Did I mention the wireless laser gun? I know what you're asking yourself, "Self, do they give you that sweet laser gun too?" CHECK YES. Follow up question, "How pissed were all of the patrons behind me in line while I was shooting them in the eye Call of Duty-style with what I believed was a super-powered death laser instead of checking out my 80lb bag of diet dog food, 9 dozen eggs, and new truck-bed liner?" Answer: DOESN'T MATTER. HAD LASER GUN. So, in summary, you don't need a club card to get in on Sundays... Laser tag anyone? read more

Usually great buying food there but today there were little bugs in my sealed bag of broccoli

I've been going to this location for about 4 years now and never had a problem . But today it was pretty steady and I was ready to check out. I was already at the first register so I thought I might as well check out here. One of the employees got upset .She proceeded to give me an attitude and told me to go to the other two registers. It doesn't really matter where I check out at but why does it matter if I wanted to check out at the first register ? Her lane was not about to close anytime soon. I didn't appreciate her attitude. read more

Worst Sams EVER! You ask people for assistance and they dont know... They dont offer to help you find it.. Dont offer to find someone who knows.. Look at you like your bothering them and just walk away... It happens ALL the time... As a buisness owner we will shop at Cisco after our membership is over...the cashiers are rude as hell.... And treat you like garbage.. No hi how are you... just a filthy look and slam your stuff in the cart... The only nice people there are customer service. And a few of the greeters. The management needs to clean up here and find people that enjoy having a job. it is like my worst nightmare to even think of having to pick stuff up from this store. If you enjoy having your day ruined shop at this Sams. read more

I give this 5 stars all because of Lucy in customer service and her supervisor who was on his way out the door from work. I spent a couple of hours in SAMs today picking up things for gifts and food for Memorial Day cookout with friends. I had a basket full and spent some time in line only to pile my things upon the belt for the cashier to tell me that my membership was expired. I explained that I had renewed it online in April and I had the receipt to show her. She told me I would have to go to customer service and get it renewed. I told her that I did renew it and showed her the receipt. She never looked at it or me and said I would have to put everything back in my cart and go to customer service and they would check me out. I guess i wasn't moving fast enough I was trying to give the people behind me room so she started throwing, yes throwing stuff in my basket. I asked her to not smash my fruit or chips as she sat the large can of bush baked beans on top of them then with an attitude she told me that she saw it and wasn't going to hurt anything but that the can was heavy. I said I know I picked it up and put it in the basket but not on top of my food. She made a remark about that's what she was saying do I just waited for her to finish got my card, thanked her and went to customer service. Now the other part of me wanted to leave that basket full of $200.00 stuff there since her attitude was so bad but the better part of me that mama and daddy raised couldn't do it! I went to customer service where this wonderful mature woman assisted me. She read my receipt checked the computer and stated yes you did pay in April and it is renewed let me get s manager over to fix this. She called and paged and called and paged then she flagged a supervisor going out the door and stated that hated to bother him but asked if he would help me. He said sure came over saw that I had paid and that my receipt showed that and got into the computer and renewed it just like that. We both thanked him and I told both how much I appreciated their time. Lucy checked me out with lightening speed and with a great attitude thanking me for my patience and I was thanking her for hers. My bill was $275.57. What started out with one persons bad attitude could have turned a customer away and is probably why her line was short. No one wanted to deal with her. But thanks Lucy and her supervisor they went above and beyond. read more

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First time purchasing a Rotisserie Chicken from them. I always check for the date and time in which the Chicken was prepared. From looking at the time it was prepared no way that was truthful because it was so dry as though it was pre-heated and placed back out on the shelf. Never again. read more