Some years past I left a scathing review for this store. Because of recent shopping there to see if they've changed (and I was nearby), I decided to review again. I suppose you can evaluate and review just about any store in any kind of way you want, it's likely our expectations will never be met. You'll see horrible reviews about Publix. Aldi, Whole Foods, Sprouts and so forth. Some of us probably have never left anything other than negative reviews for anything. Having shopped at the Kroger on Hwy 92, I can say 99% of the negative reviews are valid. 92 represents what a Kroger (or any other retailer should NOT be like. I had to bring that up, because in comparison the Town Center Kroger is a "Taj Mahal." I've been there several times in the past week and though some of the various food items might not be up to Publix standards (like the store brand chicken or their steaks), the produce and everything else was nice, displayed well and clean... people were friendly. For Pete sakes, if you're going to shop at a Kroger, this is the one you should go to. Think I'm wrong? Visit the other Kroger stores and you'll understand. This store, IMHO is the "flagship" of reasonable priced grocery stores in the area. read more

This is a huge Kroger at Town Lake. They are very clean, and they have a pharmacy but no inside bank. Their produce, deli, bakery, and other sections are big. Since I'm not familiar with this Kroger branch, it took me a while to find the items that I was looking for. There were no alive cashiers, but there was a nice attendant who was assisting customers. I just feel that I make so many purchases at Kroger stores that I would like the "human touch" since I'm not working there. read more

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One of the worst managed stores I have ever set foot in. Shelves are constantly not stocked. Produce and meat quality is horrible. Never sufficient service available and the overflow even creates long lines at the self checkouts. I saw how bad it was today and walked out and went to Aldi. What has made the experience even worse is that this store has become a hangout for unattended middle school and high school kids in the afternoon. They run around the store playing around and even harassing customers. Last time I was here I had this one group show up and one of them even shoved a camera in my face for his YouTube or something while I was simply trying to shop. Kroger has refused to clean up this issue with the store, and trying to shop there in the afternoon or early evening is a horrible experience. So even though I basically live across the street, I will not be back. Kroger is consistently running some of the worst stores in the area, and it seems no matter which location you go to, it's absolute incompetency, poor stock, and poor quality. I'm done. read more

January 21 while shopping at the Eagle Dr, Woodstock Kroger I had 3 unsolicited friendly offers for assistance while looking up at signs to figure out where items on my list were hiding. Three other encounters, including the check out (Isabel) and service desk were delightful. Rarely do I encounter such fine focus on customer service! read more

$ 13.00 for 2 Father's Day cards might as well spend 30 for some balloons you just lost a customer

Ordered groceries to pick up. Made the mistake of getting fresh produce. Apples were rotten. Green pepper had soft mushy spots. They didn't even try to look at the produce to see if it was good. If your order groceries, don't get fresh produce. read more

Kroger - Rotten apple - Grocery Near Me - Woodstock, Georgia

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I asked for help to locate a item twice and both associates told that they do not work at the store and they do not know where that is. I'm confused. Never coming here again. read more

Kroger - Grocery Near Me - Woodstock, Georgia

I shop here frequently but cringe when I have to go to the deli department. There is never anyone out front ready to help you. And there could be five Kroger employees including managers working or milling around in the store around the deli department and see me standing there forever. Do you think one of those employees could at least go get someone? Absolutely not. At least put a bell on the counter or something. This will Make me shop elsewhere. read more

I never shop at Kroger for this one reason!!! I had to stop at this location to grab 2 things. Every Kroger Ive been in has horrible fruits and vegetables. I needed some lemons and a few dinner items. This location was on my way home so I decided to try it. I went straight to the lemons. They inly had probably 20 of them. When I reached for a lemon there was one in the pile that was so rotten it had bugs in it and fruit flies flying around it!!! It was absolutely disgusting!! To top it off a employee was 2 ft away from it restocking another item!!! Kroger get ur shit together!!!! The store was in disarray. Only one cashier . I walked out..... the health dept should shit them down! read more

I've been coming to this Kroger since 1996. It remains one of my favorites for 10 reasons 1. Large, brightly lit store. 2. Clean floors. I never shop in a store that has dirty floors. If the front area is dirty imagine what the back prep area must look like. 3. Friendly and plenty of cashiers 4. Large health and organic section 5. The sushi person is the friendliest anywhere. She always waves at me like I'm her long lost relative. 6. Their Starbuck barista makes a killer misto. 7. They carry Almond dream yogurt. They get an extra star just for this. As far as I know only Whole Foods stocks this. They're the only Kroger I've been to that has these. 8. A large vast Asian section with about a dozen variety of Korean snacks. The only Kroger I've seen OTP like this. 9. A large selection of vitamins from a variety of companies like Jarrow and Nature's Way 10. Clean and neat parking lot. No cigarette butts laying around. No stray carts running all over the place. So here you go. 10 good reason to shop here. P.S. I heard a couple of the stars from the hit TV show "The Walking Dead" lives nearby and shops here as well.... read more

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Bathrooms are NASTY. Can't keep customer restrooms clean - imagine what's going in behind the scenes? This location needs a remodel ASAP.

Today I was searching for a specific produce--Nappa Cabbage--and could not find it. A young woman was setting out some other items and I asked her if she knew if they carried it. Joycelynn (sorry if I got the spelling wrong) immediately said she knew where they had some and went into the back room to get some for me. This is the kind of service I love to see. read more

Customer service closing at 4pm on a Thursday? Unfortunately this was a major inconvenience.

I prefer this Kroger over the Acworth 92 location. This location is much nicer and has more stuff then the Acworth location. Although it's always pa Jed it seems no matter what time you go. Every time I do a online order for pick up something Is wrong about it. Some times they charge me for the wrong things. For instance I wanted Sumo oranges and they are $2 each usually they aren't cheap so the person who prepared my order gives me navel oranges and charges me the sumo price I didn't noticed until I got home. I also got something I didn't order but wasn't charged for, this tells me someone was missing their hot dog buns. They also say they are out of stuff when they aren't. (I go inside and check for myself to make sure ) this happens ALL the time. It's aggravating. So my main complaint is the curb side pick up staff isn't great. The stores too crowded. read more

Update: the bakery sales have gone waaaaaaay downhill lately. Must be new staff or something.

I have been shopping at the Towne Lake store for 20 years, and the service has deteriorated in the last few years. The last straw was when I went with my granddaughter, this past week-end. I went to the self check out, after paying with my card I dropped it and it went under the equipment. I am 76 years old and I cannot get on the floor to look for the card. My granddaughter was waiting for me in the check out area, I called her over to help me. Within seconds a Kroger employee I think it was a supervisor was telling me there are people waiting and I needed to go to customer service, never offering to help or asking what I needed. Along with the high price for the bread I use and no more Thomas Whole Wheat Bagels this is just making me sad that my favorite store is becoming my least favorite one. read more

Used to love this kroger, besides the bathrooms ALWAYS being dirty and out of toilet paper. This very nice location witched to mainly self checkout which is the biggest hassle! Its almost as bad as walmart! Lines of people into the aisles. The big self checkout conveyor belt barely runs smoothly and I'm bagging my own groceries at the end of it while a line of people are waiting and the girl at self checkout is playing on her phone and there's one cashier. Makes no sense. I loved shopping at kroger but it's honestly more convenient to go to Publix now. read more

Come on Kroger. It's like you want me to shop at Walmart (for prices) or Publix (for service) Your food is so overpriced unless it's sale and you use your Kroger card and than it's about the same price as Walmart. And your customer service is not good! You put these deals out that actually make your prices acceptable but you must use your Kroger Card AND you also have to use your digital coupons that must be selected and downloaded on the app/website before you begin checkout. (I think that's right. Very confusing but that's what the clerk said.). Please simplify this! All that hassle is just not with it! And your self check out machines are not good! They keep on asking you to place the scanned merchandise in the bag (to weigh it) but the food is already in the bag. The sensors don't work. They are far behind Target and Walmart's. read more

Friendly service, fresh food and convenient location for all our needs Not a fan of the checkout wait at times - 430pm and only 3 aisles open read more

Kroger - Oh so close!!!!! - Grocery Near Me - Woodstock, Georgia

Love this store. Great meats and sales. We earn points towards gas discounts too. Recommend this location for sure. read more

Trip to grocery store shouldn't be full of drama, stress or bad customer service. Spilled soda on floor, employees try their best to ignore you when asking where items are. I'm normally a very calm and a understanding person but as I was checking out today however, A cashier named Patrick shows a lot of aggression towards his co-workers yelling at them for no apparent reason and than pointed his anger towards me while I said nothing to him and was just trying to pay for my groceries. I remained calm than he kept yelled at me and rudely and obnoxiously asked me to show my ID for the alcohol, I handed him my ID while he's constantly repeating, "hand me Your ID" multiple time as he sees me reach for my wallet to pull it out. When Patrick sees my vertical ID, he than has a nuclear melt down and starts accusing me of being underage while I am 22 years old... he aggressively demands his co-worker to check my id, but it turned out to be real... he continued having a bad attitude even when there was a line of customers behind me. Management should consider hiring real employees, instead of half baked or rotten ones like Patrick. Also there should not be tension between employees in the work area, very unprofessional. You get better customer service at Walmart. read more

Hi I just started for your company at Address: 2295 Towne Lake Pkwy, Woodstock, GA 30189, United States I started on October 31 2022 im still currently working in the store but I haven't recived any pay checks yet and I was supposed to have a one on November 11 &18 and still no payment has came I don't understand why I cannot have a number for payroll so I can talk to them directly on the phone all I am getting is a run around I cant believe your company deals with slavery that's how I feel about the whole situation and working for your company my name is Joseph Moreck phone number is (612) 718-7249 thank you hope to hear from you asap thank you and have a nice day read more

Updated review and this is for the floral department. I ordered a corsage for my sons date for Prom one week in advance. When we arrived on our scheduled time it was not ready. We had planned pictures and needed the corsage. It seemed that they were very backed up and did not plan accordingly. When I got the corsage it didn't look good at all. I am extremely unhappy and still paid $25 for this corsage that looks like it's falling apart. The next time I need flowers I will be going to either a local florist or Publix. read more

One of the self-checkout employees literally was having a melt down. His name was Patrick. Clearly said he "can't handle this crap" Ok Patrick. read more

Kroger is just excellent. I shop at 7700 university drive, love the place. On Wednesday they restock the shelves so u have lots of choices. Aleisa who works there helped me find things 3 times this week. Great customer service read more

I have shopped at this Kroger for years....no more, though. The fruit and meat selection is subpar. I started doing clicklist and for the last 6 months at least 1x a mth, items are missing from my order. No more. I'll pay the extra and drive further up the interstate or go to Publix. Disappointing read more

I quit shopping here because they are constantly reorganizing the shelves and moving things, which makes it much harder to find things. They are also now charging a fee to get cash back at the register, which is the final straw. read more

I still like the Kroger Corp overall as a grocery chain but I am very disappointed in this store. They had the best salad bar around and removed it to put in a pizza bar. Like there is a shortage of crappy pizza around. (There are four chain pizza places within walking distance. Like less than 1/4 mi Since I'm trying not to be fat. I'll be looking elsewhere. Too bad. As an update.... the pizza bar is still here but the management is very helpful. read more

Mercedes was an awful employee. I got nothing but constant attitude and catty looks. I felt very judged. Will definitely not be getting my money orders from here anymore. read more

Why does Kroger not have touch less payment options? Seems a little stuck in the 20th century.

Not like the trader Joes or Harry's. Why can't we get a High End Store in Woodstock. I went to buy steaks and they were OUT! I felt like I was in North Korea ! Wendy's - where's the beef ? Cleanliness is not a priority either, some poor baby did the up chuck dance - thank goodness the pharmacy is open and friendly as I will need antibiotics fr the millions of germs. On a good note the cashiers and meat dept are very friendly and added to my experience. Does anyone else have any experience here? On read more

The store itself is ok but the SUSHI is AMAZING!!! Tastes very fresh. It's comparable to a sushi restaurant. Whenever my family is in town this is our sushi spot and then we sit enjoy Netflix. read more

This Kroger, recently, has had a huge changeover with staff and management. It used to be a place where we could get our shopping done and be greeted by cheerful employees at check out. Now, the cashiers and baggers are always on their phones when we arrive to check out. Besides their usual bland and shy "hello," they're always talking to their coworkers about how much they're tired of being at work and how inconvenient it is for them to be scheduled that upcoming weekend. There have been numerous times where we've had to wait for the staff to finish a conversation before they even noticed us! We've even had one of the cashiers comment about how ridiculous and unusual some of the food we buy is. Rude much? Another reason that I gave this store a low rating, is its produce section. It's very rare that I come into this Kroger and actually find appetizing fruits and veggies. Their produce is consistently old and it seems as if they don't make much of an effort to keep the area clean. Another problem this store has, in my opinion, is that they don't have a wide variety of products like the other grocery stores in the area do. Kroger is never up to date with the latest and greatest products until months (or even years, in most cases) later. Kroger is the closest grocery store to where I live, but with my experience with this store, it's worth driving the few extra miles up the road to Publix where the staff is always happy, the food is always fresh, and there's a greater variety of products. read more

What happen to my neighborhood Kroger? Ever since Kroger's remodel, I hate shopping there. The isles are so narrow and then they put those stupid display racks in the middle of those narrow isles. If two people with buggies come down the same isle, one has to yield to the other before proceeding down the isles - are you serious guys? The only improvement recently is the hiring, for a while there they were hiring some, how should I say it, interesting people. This Kroger has a long why to go before regaining my business; good old Publix here I come. read more

Saturday I purchased a whole uncooked chicken from Kroger to cook for Easter. I'm not sure what was wrong with that brand but after we cooked it we could not cut the damm thing. The skin was tough and finally when we got past that it looked weird inside, it was all bones which was the reason it was so hard to cut. Needless to say that ruined Easter dinner. Smelled ok but the meat had this weird color. read more

Kroger now charges a transaction fee if you try to get cashback at the register. I already don't enjoy shopping there, because the store is so disorganized and in a constant state of flux, this is just the final straw. read more

My husband and I just moved to the area, and so far I REALLY like this Kroger! The employees are very friendly! The only reason I did t give 5 starts is because I've bought a few items that I believe were "bad" (spoiled) upon purchasing or either immediately (e.g. 1-2 days) after buying. read more

At Christmas time in 2017 bought around $40 of Brazil, Walnuts, Pecans and Almonds in produce area....they were fantastic... This year(2018), went back for a refill.....they had no Brazil nuts but I bought a bunch of the others......they were awful...many rotten...guess they changed providers/company.....not up to Kroger quality read more

The WORST customer service!!! The attendants are so busy socializing they forget they are being paid to work and not chit chat amongst themselves & their friends that come in. They neglect to attend to the customers when they are trying to check out. It's nice to hold a friends baby, how about doing that on someone else's time. Tonight I had it when 3 of us were waiting for assistance and then she conveniently located to where not one of us could hunt her down. Going in the evening is even worse!!! They also play heavy metal at night and are restocking the shelves during the day and not moving to the side to allow customers to walk through the aisles. Rather pay to go to Publix or Sprouts. Ridiculous. read more

This store is unorganized, never stocked with dairy, and I have never been once that I didn't have to go to another store because you are OUT OF NORMAL PRODUCTS. This manager shouldn't be in charge of GOLD FISH. The employees are frustrated which shows YOU SUCK. read more