Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

Stay away from this company. This company will try to rip you off if they could. They came out…read moreand presented an estimate to build a full size basketball court. After assessing the property, a quote from Jarid D. Killeen was presented for $17,000. Several months later after winter passed and spring arrived, they came back out to the house and this time they stated that the job would now be $35,000. How the hell did the price jump 100%? Just imagine if you went to a car dealership to buy a vehicle for $17,000 and you went back a couple months later and the salesman told you that the vehicle is now $35,000? That is the essence of price gouging, that is the epitome of trying to rip off your customer. That is what crooks do! I wish there was a way to give negative five stars.

After waiting 6 weeks for an order to be fulfilled, I asked for a refund. Still haven't received…read moresaid refund. I would stay away. Very poor business practices.

D and R is the most friendly and professional boat dealer I've done business with…read more The entire staff was very genuine and our boat consultant, Sawyer was amazing. Great prices , service and supplies Thanks again for your commitment to your customers Cory PS. Super dog friendly and allowed our 2 retrieves to test out our new pontoon boat!

Sold me a boat with the promise of delivery. Ten minutes after I paid over the phone they called me…read moreback saying they no longer can deliver because they're too busy with putting pontoons on the water for other customers. Spent almost $70k on a new boat and they immediately back out of promises as soon as they get my money.

I went there to buy a stationary bike for an upcoming knee surgery. Though their options for…read morestationary bikes was narrow I was disappointed to learn that they no longer deliver or provide someone to setup the bike in a customer's home. I also had problems finding someone to assist me. My visit was very disappointing and I will not shop there again.

I bought multiple guns from the store, including firearm accessories, I will never come back as…read moretoday the old female I'm guessing to be manager was extremely rude. There was a whole crowd of people waiting at firearms, she's upfront just hanging out and has the audacity to snap at me telling me there's only three employees. Take your money to Sportsman's, shame on you I've spent an incredible amount of money here and I will never come back and spend another dime

The selection was so so. The prices were kinda steep…read more No real service to speak of. Kinda cramped.

As a retired military person, I had some military gear that I had collected over 20+ years in the…read moreservice. Paul gave me a fair price and I know my stuff will be appreciated by the next owner of my equipment.